I am a social psychologist and conflict resolution consultant in Miami but regularly travel around the U.S. I focus on the psychology, social dynamics, and peacebuilding methodologies of interpersonal and intergroup conflicts.
Different perspectives can and should be cherished. With the right mediator or team of neutral facilitators, conflicts can be constructive, differences can be a source of strength, and relationships can be transformed. My aim is to help individuals and groups not only value and express their own unique truths, but also respect other parties’ distinct qualities and values. Through this respect comes greater communication, collaboration, and unification.
As a conflict resolution consultant, I focus on core human needs, where many conflict specialists believe conflicts truly lie. I help individuals get clear on which needs they perceive as being threatened, how we might get those needs satisfied, and how to more effectively communicate with other parties involved in order to get everyone’s needs met as sufficiently as possible.
Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, the largest workplace conflict resolution consulting firm in North America. In addition to his formal academic training and more traditional training mediation, Jeremy is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. He coaches and trains executives and employees in a variety of industries, from Fortune 500 companies to major non-profits. Jeremy has mediated conflicts between business partners, co-executives, and coworkers at all levels of organizations, aiming as often as possible to transform relationships and create Win-Win resolutions for all parties involved. He also works as a personal development coach, helping individuals discover internal conflicts impeding them from living happy, fulfilling lives.
Jeremy is currently an adjunct professor of Psychology at Arizona College. He earned his Ph.D. in psychology at Grand Canyon University, where his research centered on social identity and motivation in group competition. Jeremy also holds a Master’s degree in Evolutionary Anthropology from California State University, Fullerton under anthropologist John Patton. His thesis research was in the evolution of religious cognition and intergroup conflict. Jeremy additionally holds a Master’s degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He formerly served as a research fellow at Stanford University, where he led research projects in social psychology and conflict resolution as an interdisciplinary effort between the Stanford Social Concepts Lab (Dept. of Psychology) and the Stanford Center on International Conflict & Negotiation (Dept. of Law). Prior to Stanford, Jeremy was a research associate at the Center for Behavior, Evolution, and Culture at UCLA from 2011-2016. He has published several peer-reviewed scientific articles and written a number of research papers in the areas of conflict psychology, formidability assessment, intergroup conflict, religious cognition, and human cooperation. See Jeremy Pollack’s research here.
Jeremy is the author of the Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict and is a regular contributor on the topics of leadership and conflict management for publications like Forbes.com, Fast Company, Industry Week, and more. He is also formerly the Managing Editor of “The Peace Psychologist“, the official newsletter for the Society for the Study of Peace, Conflict, and Violence, Division 48 of the APA.
Unique from most academic professionals, Jeremy is also an accomplished entrepreneur and management professional. After several years working as a marketing executive, Jeremy opened a martial arts studio in 2008, growing it into one of the largest martial arts academies in Los Angeles with multiple locations, before selling the business in 2012. Jeremy then went on to found Compelling Content Solutions, a digital content creation agency serving marketing and ad agencies and writing for hundreds of companies, from small businesses to international brands. Today, in addition to his role as CEO of Pollack Peacebuilding Systems, Jeremy is also the founder of Peaceful Leaders Academy and the Peaceful Leadership Institute as well as the co-founder and President of the Florida Chapter of the Association for Conflict Resolution.
Jeremy is an avid martial artist, holding a black belt in Hapkido as well as high-level belts and instructor certifications in a variety of other styles. He sings and plays guitar, loves to travel, and enjoys creating with his hands including blacksmithing. Family and friends are at the top of his priorities, as is his spiritual and psychological growth. He is constantly curious about the world, the mind, and the prospect of helping others achieve greater internal peace. Originally from Los Angeles, Jeremy now lives in Miami with his wife, Jenny, and their labradoodle, Denver.
“I’ve worked with Jeremy on several occasions and highly recommend him! He is a skilled professional. He is unassuming and has an ability to make people feel comfortable in uncomfortable situations. I hired Jeremy to help with some interpersonal conflicts at work. The conflicts affected the organization to the point that valuable employees might quit, or have to be let go. In just a few sessions, Jeremy guided us through a process that turned things around. Jeremy provided simple to understand tools that continue to help us work through issues, communicate in positive ways, and maintain trusting and supportive relationships.
“I was so impressed with Jeremy’s skills and knowledge I subsequently brought him in to conduct customer service training. He held a workshop for our customer service team members most of which are high school and college age at the beginning of their work lives. He taught techniques and offered tips to help our team members remain calm and professional in difficult situations. He included role play scenarios that were particularly helpful. The things our team members learned in the workshop will benefit them in all aspects of their lives. During the workshop I remember thinking I wish someone had provided me that training early in my career.
“After getting great results from both experiences, I looked to Jeremy for help as my elderly parents faced the decision about moving from their own home to a senior living facility. They were not on the same page as each other, and had reached an impasse. With Jeremy guiding conversations they were able to hear each other in a way they had not been able to do, and come up with a workable plan.”
– Simone McGinnis, General Manager, Val Vista Lakes Community Association
“As the CEO of a growing business, Jeremy has helped my corporation in numerable ways…all of which have translated into positive factors such as elevated productivity, a more contented and productive work environment and, most importantly, a reduction of conflict and hostility between colleagues. It’s inevitable that when multiple people are brought together under one roof, the variety of personalities creates a stew where problems can emerge. Bringing Jeremy to help solve relationship issues between peers on the same team was one of the best decisions I ever made. From their initial conflict grew trust, empathy, and respect. It’s like the proverbial “he turned a potential loss into a big win for us”. Of course, as a team leader, I also benefit greatly from using Jeremy’s services to help me navigate the tricky waters of employee relations. Learning how to be an empathetic listener who knows how to hear what is being said so that I can actually solve the issue in a way that is productive, respectful and long-lasting isn’t taught at Business School. Jeremy gave me practical tools to manage conflict negotiation between myself and others in a way that has empowered me to become more successful in the work that I do. Without a doubt, my business has benefited from bringing Jeremy into the fold, and I say without any reservations I believe yours will, too.”
– Alan Sitomer, CEO, Mastery Coding
“Jeremy was a big help in an HR issue at our 30 person firm where we felt we needed third party objectivity without the heavy hand of a lawyer or investigator. He was able to assess the situation and gain the trust of both the employee and management and accurately assessed a workable path forward. Jeremy brokered an offer and compromise acceptable to both parties and our organization learned much from an experience that ultimately resulted in a more peaceful, harmonious workplace.”
– Peter Connery, Vice President, Applied Survey Research
“Over the past two years, Jeremy has helped me with communication and conflict in my personal and work relationships. He has helped me understand my own communication style and how to interact better with/understand people who do not share the same style as me. This has been so beneficial, especially between my partner and I. The two of us have very different styles of communication, and this at times has caused conflict. With the help of Jeremy, I’m now better able to communicate my needs to partner, start to erase feelings of self-doubt, as well as understanding how I can be a better partner to him. I highly recommend working with him.”
– Ashley Webster, School Counselor
“Jeremy is great and has the ability to quickly identify core issues and help parties reach a resolution. Although he is supportive and understanding, he doesn’t allow parties to avoid confronting and dealing with the key challenges. Highly recommend.”
– Edward Angwin, Attorney-at-Law
“I have been working with Jeremy for over 2 years on a weekly and biweekly basis. He has helped me with my relationships and making them more healthy, more productive and more loving. He has excellent ideas and techniques that really do work. At times they may seem counter-intuitive, but in a very short amount of time, I was having MUCH less conflict with my significant other and our discussions have become more healthy and productive to create a true partnership. I highly highly recommend Jeremy and his systems, you will be impressed! Now I am engaged to be married with the love of my life, thanks to him.”
– Nima Shemirani, MD, EOS Rejuvenation
“Jeremy Pollack is an expert in conflict resolution with years of experience to back it up. He is highly skilled in the art of helping people drill down to their core needs by establishing clear and direct communication and identifying the key issues. I highly recommend working with him.”
– Jeremy Musighi, CEO & Founder, Immutable Capital
“Jeremy was integral in my growth with ending “wars” of personal and professional conflicts. I adopted several stories of conflict that needed to be updated. With the help of Mr. Pollack, I have experienced a peaceful reboot. I feel a sense of freedom as I move on with my life.”
– Yusef Alexander, Principal, REAP Capital
“Jeremy is excellent at identifying the conflict within yourself or with someone else, he communicates clear and direct action steps to help identify key obstacles to help guide you towards resolution. At the same time he holds you accountable, not allowing you to hide from your situation, enabling you to move forward. He has helped me tremendously; highly recommend his services.”
– Chris Nelson, Photographer