Suzanne Ghais’ mission is to create a more peaceful, productive world. Her consulting practice provides mediation, facilitation, training, and other conflict resolution services in several arenas including internal organizational issues, environmental controversies, and peacemaking in armed conflicts. Dr. Ghais has practiced mediation and facilitation as a solo consultant since 2006 (with a break for her doctoral studies). Prior to this, she practiced at CDR Associates in Boulder, Colorado (1996–2006), providing third-party conflict resolution and consensus-building services in the organizational and public policy arenas. In her work with organizations, Dr. Ghais has helped resolve tough conflicts, address complex problems, build consensus around new strategic directions, and improve relationships, communication, and trust. She has addressed issues within teams, between work units, between leaders and subordinates, and between central and regional/local offices. At the start of assignments, she conducts careful assessment in order to design the process to respond to the specific participants’ needs and the organizational culture and context. Her clients have included government agencies at all levels (federal, state, and local), professional service firms, universities, and nonprofit organizations. Participants in her work across these sectors have often included high-level leaders.
Dr. Ghais has conducted dozens of training courses on mediation, facilitation, arbitration, negotiation, and conflict resolution skills. She is the author of Extreme Facilitation: Guiding Groups Through Controversy and Complexity (Jossey-Bass/Wiley, 2005) as well as numerous articles. She earned her Bachelor’s degree from Brown University in 1990, her Master’s degree from the Institute for Conflict Analysis and Resolution at George Mason University in 1996, and her Ph.D. in international relations at American University School of International Service in 2016, with a focus on peace processes. She also serves as an adjunct faculty member at American University’s School of International Service. She teaches two courses, “Conflict Assessment and Prevention” and “International Negotiation” through AU’s online master’s program in international relations.
“I am a new manager which I acquired at the beginning of COVID times. Prior to that, I had no management experience. Peacebuilding with Suzanne at PPS helped me find my footing and gave me a path to success through literature, role-playing, and practical advice.” – Fidel Cassino-Ducloux, Federal Public Defender