Posts by Jeremy Pollack

7 De-Escalation Skills Essential for Defusing Conflict

Published: May 15, 2024 | Last Updated: May 16, 2024by Jeremy Pollack

In any business setting, the potential for conflicts with customers or other employees is always there and can happen at any moment. Whether you are dealing with a common misunderstanding over a product, a service issue, or simply someone who is having a bad day, emotions can escalate quickly. However, mastering de-escalation techniques can turn...

3 Customer Service Conflict Examples (With Resolutions)

Published: May 14, 2024 | Last Updated: May 16, 2024by Jeremy Pollack

Navigating customer service conflicts is an inevitable part of business that, when handled correctly, can transform potentially negative experiences into opportunities for growth and customer loyalty. Here, we will explore some of the most common customer service scenarios that result in conflicts and give you effective strategies to resolve them. These real-life customer conflict resolution...

Employee Engagement Statistics to Know in 2024

Published: May 13, 2024 | Last Updated: May 16, 2024by Jeremy Pollack

Imagine your workplace where every employee is not just present but is genuinely enthusiastic and committed to their roles. This is the essence of employee engagement: a key driver of both individual fulfillment and organizational success. It’s about more than just job satisfaction—it involves a deep connection between an employee and their work, characterized by...

Leveraging Workforce Intelligence to Foster Team Harmony

Published: April 23, 2024 | Last Updated: May 8, 2024by Jeremy Pollack

In the intensely competitive modern market, it has become increasingly essential to maintain a well-functioning, productive team. But how can you tell whether or not your team is functioning to the best of its ability? Workforce intelligence is key. It is all about understanding your team’s strengths, weaknesses, and dynamics. When you can gather information...

How To Deal With Workplace Gossip: A Conflict Resolution Guide

Published: April 2, 2024 | Last Updated: April 2, 2024by Jeremy Pollack

Let’s be honest: Every workplace has its share of gossip. Workplace gossip is surprisingly common, whether it’s whispered rumors in the breakroom or subtle jabs during meetings. Some people might brush it off as just water cooler talk, but harmful gossip can damage teamwork, ruin trust, and make the work environment feel negative. The good...

Two Change Management Models & Strategies: A Comprehensive Guide

Published: April 2, 2024 | Last Updated: April 2, 2024by Jeremy Pollack

Contemporary organizations must rapidly evolve to succeed. The micro and macro environments in which organizations operate today are extremely volatile, and factors such as communication, technology, regulations, and society are changing unprecedentedly. In this era, where change occurs more swiftly than ever, the organizations that stand out are those adept at managing change. Adherence to...

We’ve all experienced it—the clash with difficult coworkers or demanding bosses. Maybe they’re always negative, quick to blame, or simply impossible to please. These encounters drain energy, damage productivity, and make the work environment feel tense. While it’s tempting to avoid these individuals, the reality is that we can’t always control the person’s behavior. What...

Customer Service Etiquette: 7 Essential Tips

Published: April 2, 2024 | Last Updated: April 30, 2024by Jeremy Pollack

In the fast-paced business realm, where every interaction can tip the scales toward success or setback, customer service etiquette is the cornerstone of building and maintaining positive customer relationships. The art of delivering great customer service is not just about resolving queries or making sales—it’s about crafting an experience that leaves a lasting impression, fostering...

Professionalism in The Workplace: Tips & Strategies

Published: February 23, 2024 | Last Updated: May 17, 2024by Jeremy Pollack

In today’s competitive business landscape, a staggering 85% of employees at all levels experience conflict to some degree, which translates to an astonishing 2.8 hours per week of unproductive time per employee. This not only underscores the ubiquity of workplace conflict but also highlights its significant impact on organizational productivity and, ultimately, the bottom line....

How to Improve Company Culture: 10 Tried-and-Tested Ideas

Published: February 23, 2024 | Last Updated: March 14, 2024by Jeremy Pollack

You might have heard the term “company culture.” Perhaps you’ve been part of an organization and were introduced to certain norms, beliefs, and values that define how the company operates. In essence, this introduction was to what is popularly known as company culture. You may wonder why there’s a buzz about company culture and why...