Posts by Jon Houston

Many jobs are stressful and require vigilance and cooperation to achieve various goals. However, stress can build over time, creating a hostile work environment where conflicts are bound to occur. The more stressful the situation, the more likely a conflict will erupt. Fortunately, de-escalation training can help mitigate this problem by taking a proactive approach...

Workplace conflicts can often be a bit frightening for large-scale organizations. When conflicts arise, they could lead to adverse consequences, such as lawsuits, legal action, property damage, and a negative brand reputation. However, a company’s typical approach to conflict resolution is to either ignore the problem until it goes away (or gets worse) or remove...

When running a large-scale organization, there are tons of moving parts to pay attention to. For that reason, most large companies segment everyone into departments and teams, with direct and department-level managers overseeing employees. With such a rigid and segmented workforce, it’s hard to create a cohesive and uniform company culture. Also, with so many...

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