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Communication Skills | Pollack Peacebuilding Systems

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How can one best give an honest apology? It is no surprise that apology is a very complex subject. The common situations that require one to give an honest apology are often emotionally overheated and almost always involve some sort of conflict. Some people are inclined to avoid admittance of wrongdoing at all costs while...

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Cross cultural conflict in the workplace can arise when different perceptions around power, resources, and compatibility create competition between individuals or groups. While culture can include several different types of qualifiers, we’ll focus today on how different ethnic backgrounds can be impacted by this conflict. Organizations that are diverse and inclusive to different cultures may...

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Summary of: Haider, H. (2019). Engaging rural stakeholders in social cohesion, reconciliation, and peacebuilding projects. K4D Helpdesk Report. Brighton, UK: Institute of Development Studies. Background & Theory Efforts at peacebuilding in conflict-ridden environments take into account social inequalities, community values, and intergroup relations. In Iraq and many other regions, rural populations rank high on poverty...

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Summary of: Dasgupta, Utteeyo & Mani, Subha & Sharma, Smriti & Singhal, Saurabh, 2020. “Social Identity, Behavior, and Personality: Evidence from India,” IZA Discussion Papers 13515, Institute of Labor Economics (IZA). Background & Theory All societies have some form of social and racial hierarchies. The most prominent one in India is that of caste. Historically, Indian society...

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A diverse group of employees will include different combinations of personalities, work styles, and talents. One often overlooked difference between employees is their communication style, which can slightly vary from situation to situation but may remain consistent in each individual. Looking through the lens of communication and understanding different styles is one of the more...

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Math, science, literature, and history are all subjects that schools focus their attention on, but social skills, conflict resolution, and communication skills aren’t typically things we get a formal education on. This can lead to distress in adult situations that require skills we just don’t have. Managing conflict in an organization through communication is one...

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Summary of: Fida, M., Khan, M., and Safdar A., “Job satisfaction in banks: Significance of emotional intelligence and workplace environment” (2019). Scholars Bulletin. 504-512. Background & Theory: Emotional intelligence is characterized by one’s ability to perceive, express, and regulate emotional responses in oneself as well as in others. When combined with a workplace environment, the...

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Employee turnover is a problem that some companies consistently suffer from. While there are likely a number of issues to address in such organizations, developing better systems for conflict resolution in the workplace is often critical. Various Strategies for Employee Turnover Effective strategies to support workplace retention are essential to any company. Some such strategies...

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