Communication Skills

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Managing team conflicts in the workplace can be overwhelming for even the most tenured leader. When conflict between two employees branches out to affect an entire team, or a large group of individuals, the risks not only grow, but so do the resolution needs. More people involved in a conflict means more people who are...

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Conflicts can occur in any workplace, even those labeled “harmonious” and “happy” the majority of the time. Learning to resolve work environment issues helps maintain peaceful, productive premises, but can take time to master. Learning about real-life examples of workplace conflict can help speed up your “resolution education” and contribute to an even healthier work...

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Even the most harmonious work environments can experience issues at various times. Learning how to handle conflict in the workplace effectively sidesteps major problems that can result in serious tension for weeks or months at a time. Thankfully, there are many ways to resolve conflicts that help everyone get past the problem and continue working...

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Summary of: Pasupuleti. S., (2021). Humor styles and conflict management in IT professions. Indian Association of Health, Research and Welfare, 12(3), 278-281. Background & Theory Researchers were curious about the correlation between one’s humor style and their ability to resolve conflict. IT professionals from Hyderabad participated to find if this was true. In the profession...

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This week’s peacebuilding tip from Jeremy Pollack is to stay curious. Staying curious is a great way to mitigate potential conflicts in situations in your life. Curiosity is an open mindset where you can understand the other party’s perspective better. Sometimes we want to defend ourselves and prove the other person wrong, but that is...

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This week’s peacebuilding tip is about how to take the other’s position in conflict. This strategy is a cognitive exercise when you are trying to make peace with someone who has a different perspective than you. First, be very clear on what you are trying to convey or how you are positioning yourself. After understanding yourself,...

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Summary of: Guthridge, M., & Giummarra, M. J. (2021). The taxonomy of empathy: A meta-definition and the nine dimensions of the empathic system. Journal of Humanistic Psychology. https://doi.org/10.1177/00221678211018015 Background & Theory There is a lot of confusion surrounding the word empathy. The diverse many meanings of the word results in descriptions of a highly heterogeneous...

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This week’s peacebuilding tip is about how to practice inclusivity in the workplace. It is important to be inclusive when creating and maintaining peace. Inclusivity is purely making sure everybody feels that they have input in the decision-making of the company, especially the decisions that will affect them. You can be inclusive in many different...

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This week’s peacebuilding tip is about how to recognize and appreciate the people around you regularly.   The best place to begin building trust with someone is by recognizing them and appreciating their impact on our lives. This makes people feel valued which is super important. It can be as simple as saying “Hey, I...

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Summary Of: Wieck, C., Kunzmann, U., & Scheibe, S. (2021). Empathy at work: The role of age and emotional job demands. Psychology and Aging, 36(1), 36–48. https://doi.org/10.1037/pag0000469 Background & Theory Empathy requires both cognitive facets (the ability to perceive others’ emotions accurately) and affective facets (the capacity to share others’ emotions and to feel sympathy)....

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