Category: Uncategorized

3 Customer Service Conflict Examples (With Resolutions)

Published: May 14, 2024 | Last Updated: May 16, 2024by Jeremy Pollack

Navigating customer service conflicts is an inevitable part of business that, when handled correctly, can transform potentially negative experiences into opportunities for growth and customer loyalty. Here, we will explore some of the most common customer service scenarios that result in conflicts and give you effective strategies to resolve them. These real-life customer conflict resolution...

Employee Engagement Statistics to Know in 2024

Published: May 13, 2024 | Last Updated: May 16, 2024by Jeremy Pollack

Imagine your workplace where every employee is not just present but is genuinely enthusiastic and committed to their roles. This is the essence of employee engagement: a key driver of both individual fulfillment and organizational success. It’s about more than just job satisfaction—it involves a deep connection between an employee and their work, characterized by...

Leveraging Workforce Intelligence to Foster Team Harmony

Published: April 23, 2024 | Last Updated: May 8, 2024by Jeremy Pollack

In the intensely competitive modern market, it has become increasingly essential to maintain a well-functioning, productive team. But how can you tell whether or not your team is functioning to the best of its ability? Workforce intelligence is key. It is all about understanding your team’s strengths, weaknesses, and dynamics. When you can gather information...

Professionalism in The Workplace: Tips & Strategies

Published: February 23, 2024 | Last Updated: May 17, 2024by Jeremy Pollack

In today’s competitive business landscape, a staggering 85% of employees at all levels experience conflict to some degree, which translates to an astonishing 2.8 hours per week of unproductive time per employee. This not only underscores the ubiquity of workplace conflict but also highlights its significant impact on organizational productivity and, ultimately, the bottom line....

9 Challenges Faced by Human Resources Managers

Published: February 15, 2024 | Last Updated: April 30, 2024by Jeremy Pollack

There’s no way to sugarcoat it; HR managers have their plates full. From onboarding new employees to mediating conflicts among existing ones, the workload of an HR manager can be very varied – and very intense. In this guide, we’re going to look at some of the major challenges facing HR managers today, the importance...

Over 50.5 million people quit their jobs in 2022, besting 2021 and earning the title of the ‘year of the great resignation’. The post-pandemic era is seeing a lot more voluntary departures. You’d want to maintain good relations with your company as you quit, leaving the door open for potential work opportunities of varying capacities...

Summary of: Employee – Supervisor Conflict Management in Organizations Mbrica , A. (2022). Employee-Supervisor Conflict Management in Organization (2022), 44–57. Background & Theory This article focuses on understanding the styles in which employees and supervisors use when managing conflict. As we all come from different backgrounds, experiences, and perspectives, there has been a rise in...

3 Common Causes of Cross Cultural Conflict in the Workplace

Published: May 28, 2021 | Last Updated: December 1, 2023by Vanessa Rose

Everyone deserves to feel safe and included in their workplace. In addition to the legal parameters established to ensure this, employers and leaders are also responsible for effectively addressing and preventing cross cultural conflict in the workplace. When people don’t feel safe at work, their work suffers because they’re suffering. Employee turnover may rise, morale...