Conflict Resolution Training Online | Pollack Peacebuilding

November 5, 2020by Vanessa Rose

With many businesses adapting to remote work, it may seem like the old conflict issues of the past are no longer a problem. But whether employees are working face-to-face or via non-stop Zoom calls and emails, conflict can still emerge. The main ingredients for conflict are different human perspectives and a misalignment of goals, which can happen in any setting. This is why conflict resolution training online remains an effective tool for your team.

Conflict Resolution Training Online

Conflict resolution training online offers a flexible and collaborative opportunity for employees to improve relationships and morale, increase productivity, and implement better communication strategies that will impact employees and customers alike.

How It Works

The right kind of online conflict training will have experts in conflict management focusing only on subjects that will improve organizational conflict management and optimization of company culture. The training should be customized to meet the unique goals and needs of your organization, as well as the particular system of conflict that you’re wanting to rework. The flexibility of online training makes it so employees from all over the world can improve how they communicate and engage with each other, limiting risks for conflict and increasing each employees’ ability to handle it quickly and effectively when it arises, leaving more time and energy for the work that matters most.

Benefits of Conflict Resolution Training Online

Resolving workplace conflict has a lot of benefits for your team and organization, which include:

  • Increased productivity and motivation
  • Employee retention
  • Decreased stress and absenteeism (even for remote work)
  • Improved overall communication and interpersonal relationships
  • Prevention of future conflict

Conflict resolution training online should be interactive and help provide your team with the skills and tools needed to better understand conflict and address it when it arises. This can include addressing issues around diversity and inclusion, as well as discrimination and harassment, customer service de-escalation training, and an overall improvement of communication skills.

Solving Issues at the Source

Workplace conflict can still arise even when employees are working remotely. But if the problem can exist through virtual communication, so can the solution.

The right kind of conflict resolution training online will address the nuances of remote work and how it impacts communication, for better or worse. When employees only interact online, there’s less to pick-up on in terms of non-verbal cues or body language. People may be more direct and less friendly which can result in misunderstandings of intention. Misunderstandings can also arise when employees aren’t together to talk things through but rather have to rely on voicemails or emails to comprehend complex details. Effective training will address these issues and provide employees with the understanding and ability to engage more collaboratively.

Dealing with conflict quickly and effectively requires directness, empathy, and a certain set of communication skills that don’t come pre-programmed into us. Don’t go it alone, get conflict resolution training online from the experts. Contact Pollack Peacebuilding Systems today to get the right solutions for your team.

Women's face on computer screen representing conflict resolution training online

Vanessa Rose

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