Conflict Resolution

Published: February 8, 2024 | Last Updated: June 14, 2024by Jeremy Pollack

Conflict resolution is an essential mechanism for navigating the turbulent waters of disagreements and fostering a harmonious work environment. It involves a set of skills aimed at resolving conflict amicably between two or more parties. The heart of conflict resolution beats in the ability to effectively turn potentially damaging workplace conflict into a conduit for growth and understanding.

At Pollack Peacebuilding, we are passionate experts in delicately unwinding the knots of interpersonal conflict. We understand that conflict occurs, and unresolved conflict can erode the very fabric of teamwork and progress.

Our commitment is to steer you toward successful conflict resolution, utilizing a bespoke conflict resolution strategy for each unique situation, ensuring all parties involved emerge with a shared sense of resolution and growth.

Difference Between Conflict Resolution, Management, and Other Terms

In the dynamic realm of interpersonal and organizational relationships, conflicts are an inevitable part of growth and evolution. Understanding the difference between conflict resolution and management and other related terms is crucial for fostering a healthy and productive environment. This knowledge is essential to effectively resolve conflicts and ensure constructive interactions.

Conflict Resolution

Our conflict resolution services focus on finding a final solution for a specific, solvable conflict. It involves developing conflict resolution skills to effectively resolve conflict.

For instance, when two team members have disagreed over project strategies, the workplace conflict resolution process involves mediation, where both parties present their views, leading to a mutually agreeable solution.

Pollack Peacebuilding excels in applying unique conflict resolution strategies for each situation.

Common misconceptions about conflict resolution include:

  1. Conflict is always negative: Conflict is often viewed negatively, but it can be a catalyst for positive change and growth. When managed well, conflict can lead to new ideas, better understanding, and stronger relationships.
  2. One-size-fits-all solution: There’s no single best way to resolve conflict. Effective resolution depends on the specific context, the individuals involved, and the nature of the dispute.
  3. Conflict resolution is a one-time fix: Resolving conflict is rarely a one-off event. It often requires ongoing efforts and adjustments to ensure lasting solutions and to address underlying issues.
  4. Conflict resolution is an individual effort: Effective conflict resolution skills typically involve collaborative efforts. This process usually benefits from multiple perspectives and cooperative problem-solving.
  5. Conflict resolution is simple: Navigating and resolving conflicts can be complex and challenging. It requires a mix of skills such as empathy, communication, and negotiation and often benefits from structured approaches and training.

Other terms related to conflict resolution include:

Conflict Avoidance

Conflict avoidance is an individual’s method of reacting to conflict by avoiding direct confrontation. This approach might provide temporary relief but often leads to unresolved issues.

For instance, a manager avoiding addressing a performance issue with an employee might lead to decreased team morale and productivity. This avoidance can create a lack of effective conflict resolution, demonstrating why conflict resolution important.

Dispute Resolution

Dispute resolution is the process of resolving disputes between parties. It’s similar to conflict resolution but often more formal, such as legal arbitration or mediation.

For example, two companies might engage in dispute resolution to settle a contractual disagreement. This process requires careful conflict analysis to ensure that the interests of the other party are adequately addressed.

Conflict Management

Managing conflict involves the ongoing process of addressing and handling chronic issues in a relationship. It’s more about how to manage conflict effectively over time rather than resolving a specific issue.

For instance, a manager may use emotional intelligence to navigate and mitigate recurring team dynamics issues. Managing conflicts is crucial in workplace conflicts, where ongoing interactions require continuous adjustment and understanding.

Pollack Peacebuilding shows proficiency in conflict management by providing solutions that consider the long-term dynamics between the involved parties.

Key Strategies for Effective Resolution

At Pollack Peacebuilding, we employ various strategies and methodologies to resolve conflict effectively. Each approach is designed to foster not just resolution but also a culture of understanding, respect, and constructive communication.

Conflict Coaching

Our conflict coaching is tailored to enhance both management and communication skills among executives and employees. For instance, an executive struggling with team dynamics might receive coaching to understand different conflict styles and develop emotional awareness.

This helps in navigating conflict at work more effectively, leading to ]healthy relationships within the team.

Conflict Resolution Training

We customize our conflict resolution training for each organization, focusing on their specific needs, goals, and systemic conflicts. This training often involves setting clear ground rules for engagement and addressing various styles of managing and resolving conflict.

We aim to equip teams with the tools to achieve a peaceful solution when conflicting parties are involved.

Photo of Conflict between Colleagues in the Workplace

Communication Training

Effective communication is key to resolving and preventing conflicts. Our communication training enhances employees’ ability to communicate effectively, improving productivity and reducing misunderstandings.

We focus on active listening and emotional responses, ensuring that each one or more parties can express themselves clearly and understand each other for mutual understanding.

Peacemaking Program

Our peacemaking program is a unique service designed to address acute conflicts between individuals. It helps rebuild trust and reestablish healthy relationship dynamics.

Two primary parties in a dispute at work are guided through a process that fosters understanding and reconciliation. This program is pivotal in transforming a hostile environment into one of cooperation and respect, which is essential for positive relationships.

De-Escalation Training

Our de-escalation training is crucial in preventing aggressive arguments and maintaining peace within the workplace. It equips employees with skills to recognize escalating situations and intervene effectively, promoting a peaceful workplace culture.

By focusing on emotional awareness and active listening, employees learn to manage emotional responses and seek resolutions that respect all parties involved.

Conflict Management Services

We offer comprehensive conflict management training that enables both company leaders and employees to engage in open, honest communication. By understanding different conflict styles and practicing negotiation process techniques, employees learn to express their ideas without fear of negative reactions.

This approach fosters an environment where negotiating agreement becomes a norm, leading to increased productivity and stronger personal relationships.

Proactive Measures for Conflict Prevention

To prevent conflicts, we emphasize the importance of defining clear expectations and norms. We encourage a culture of trust and respect where constructive feedback and open dialogue are valued.

Teaching and practicing conflict resolution skills, such as self-serving fairness interpretations and communication skills, are integral to our approach. These proactive measures ensure that even when a conflict situation arises, it can be handled effectively while maintaining a mutual understanding and healthy relationship among all parties.

Navigating Workplace Dynamics

Workplace dynamics can be complex and challenging, especially when conflicts arise. Pollack Peacebuilding Systems specializes in restoring harmony and fostering a productive work environment.


Misunderstandings are a common source of workplace conflict, often arising from different communication styles. We serve as a neutral third party, facilitating discussions that lead to better understanding.

Stephanie Simmons, an HR Generalist in the construction industry, experienced this firsthand. She appreciated how our peacebuilding process helped her understand both her own and the other party’s perspectives, highlighting the role of Peacebuilding Systems in easing tensions and clarifying misunderstandings.

Low Employee Morale

Low morale can stem from unresolved conflicts, affecting the overall atmosphere and productivity. Deron Chang from Choate Rosemary Hall spoke highly of our conflict resolution training.

The program was aimed at school administrators and received positive feedback for its effectiveness. This case demonstrates our ability to lift morale by equipping leaders with the necessary tools to handle conflict and foster a positive work environment.


Mistrust in the workplace often arises from conflicts and can create a divisive atmosphere. Nicole Wingfield from So Others Might Eat (SOME) benefited from our Peaceful Leadership Training & Certification, which enhanced her leadership skills and helped cultivate trust within her team. This example emphasizes the importance of strong emotions in rebuilding trust.

Absence of Performance Goals

The absence of clear performance goals can lead to confusion and conflict. We have been instrumental in settings like educational institutions, where clarity in goals and expectations is crucial.

Kalli Blackwell Peterman from Aveda Arts & Sciences Institutes appreciated how our training helped educators in conflict resolution and mediation, thereby aligning performance goals with the institution’s mission.

Lost Sales

Interpersonal conflicts in the workplace can lead to a decline in customer service quality, resulting in lost sales. Our approach to establishing beneficial relationships and promoting effective communication has been pivotal in turning potential losses into gains, showcasing the critical role of PPS in maintaining customer relations and organizational success. Implementing a structured 30-60-90 day sales plan has proven effective in mitigating lost sales by streamlining the sales process and enhancing customer engagement.

In each of these conflict resolution scenarios, we have been proficient as a neutral third party in addressing and resolving conflicts. Our approach to conflict resolution not only resolves the immediate issues but also builds a foundation of essential skills among employees and leaders.

By focusing on understanding emotional reactions, promoting active listening, and finding common ground, we have helped organizations navigate the complexities of workplace dynamics, leading to a more harmonious and productive work environment.

The Role of Mediation and Training

Our expertise in mediation and training is a cornerstone of our mission to foster harmony and productivity in various organizational settings. Our specialized conflict resolution training programs and mediation services are designed to address the complex dynamics of disputes, transforming them into opportunities for growth and strengthening organizational bonds.

productive conflict in the workplace

One-on-One Interviews & Coaching

The journey toward conflict resolution begins with our one-on-one interviews and coaching sessions. Each party involved in the conflict agrees to participate in a facilitated dialogue through live video mediation. These sessions are critical in building mutual trust between the facilitator and each participant.

We prioritize listening skills and understanding each individual’s perspective, recognizing that effective communication is vital in resolving conflicts. Our peacebuilders guide participants in exploring the underlying issues of the conflict, enhancing their ability to listen actively and articulate their personal needs.

Facilitated Dialogue

Leveraging the rapport and insights gained in the initial stage, our facilitators engage participants in virtual dyadic dialogue sessions. Each session is tailored to the unique circumstances of the conflict, employing advanced conflict psychology and peacebuilding methods.

This stage is pivotal for transformative relationship building, regardless of whether the co-workers work in the same location or remotely. Our online workplace mediation services ensure that all participants can engage in an open dialogue, leading to the best solution for everyone involved.

One-on-One Follow-Ups

Following the dialogue facilitation, we conduct follow-up sessions to consolidate the progress made. A week later, our consulting firm meets individually with each participant, focusing on creating actionable plans with measurable goals.

This approach is vital for maintaining the well-being of employees and ensuring the sustainability of solutions. It’s about transforming the conflict into a normal part of how employees work together, learning and growing from these experiences.

Our mediation services emphasize the importance of body language and non-verbal cues, especially in an online setting, to foster understanding and empathy among disputing parties. Recognizing legal issues that may arise in workplace conflicts, our facilitators are equipped to guide discussions in a manner that acknowledges these concerns while focusing on problem-solving and finding possible solutions.

The transformative impact of our mediation services is not just limited to resolving immediate disputes. It extends to enhancing the overall well-being of individuals and the organization.

Participants learn to understand their personal needs and those of others, leading to improved workplace relationships and productivity. The self-efficacy of each participant is boosted, knowing they have the skills to handle future conflicts effectively.

Moreover, our conflict resolution training programs are regularly sought by Fortune 500 companies, showcasing our innovative approaches and success stories.

These conflict resolution programs are designed to instill skills that go beyond the immediate context, preparing individuals to apply problem-solving techniques in various scenarios, thereby contributing more effort toward maintaining a harmonious work environment.


Elevate your business’s conflict resolution approach with Pollack Peacebuilding’s expert services. Embrace lasting solutions and harmonious workplace dynamics. Don’t let conflicts hinder your progress. Reach out to us today for transformative mediation and training.

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Jeremy Pollack

Jeremy Pollack is the Founder and CEO of Pollack Peacebuilding Systems.