How Do You Deal with Conflict in the Workplace? | Pollack Peacebuilding

September 4, 2020by Vanessa Rose

Looking for a new job comes with its own challenges, including the stressful task of interviewing. While every interview is different, there are a few go-to questions that employers will ask prospective hires to gauge their overall leadership skills. One common question worth preparing an answer for is: how do you deal with conflict in the workplace?

How Do You Deal with Conflict in the Workplace?

Interview questions are typically best answered when you have a previous experience to draw from. Think back to a time you were in conflict with a coworker or stepped in to mitigate a dispute between others. If you don’t have a successful past memory to draw from, share about the perspectives and philosophies that you’ve educated yourself on to best respond to inevitable conflict.

It’s important to have a successful interview answer to the question: how do you deal with conflict in the workplace? This successful answer will demonstrate a wide array of leadership skills that are impressive across the board and especially needed for managing employee conflict. The right answer can reveal the following things about you:

How Well You Listen

Are you able to listen actively and impartially? Can you handle and promote effective communication skills? How you decide to intervene in workplace conflict will demonstrate your ability to hear out the problems of those you work with. This will also help indicate if you’re interested in the human needs of employees and whether or not you can succeed at finding fair solutions. These leadership skills will go a long way in most areas of business, and their usefulness as you navigate conflict in the workplace will not go unnoticed.

How Decisive You Can Be

Handing conflict means listening and validating those involved, and it also means making swift decisions when the two conflicting parties can’t seem to agree. Your ability to compassionately make decisions and set containment around what may feel a bit chaotic can go a long way.

How You View Company Culture

How do you deal with conflict in the workplace says a lot about how you view company culture, as it can really set the tone for the day-to-day ongoings of a company. If a company culture promotes an environment of harassment, discrimination, and exclusivity, it will likely struggle when conflict occurs. This can generate issues with company PR and perhaps even have legal ramifications, so demonstrating your awareness of the importance of company culture will help your potential new employer put more trust in you.

Learning how to handle employee conflict in the most effective way can take some time and experience but you don’t have to navigate it on your own. Get support from neutral and experienced professionals who can teach you new skills and diffuse rather than ignite the tension at work. Contact Pollack Peacebuilding Systems today to get the right solutions for your team.

How Do You Deal with Conflict in the Workplace

Vanessa Rose

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