Study Analyzes Importance of Emotional Intelligence and Work Environment to Job Satisfaction - Pollack Peacebuilding Systems

Summary of:

Fida, M., Khan, M., and Safdar A., “Job satisfaction in banks: Significance of emotional intelligence and workplace environment” (2019). Scholars Bulletin. 504-512.

Background & Theory:

Emotional intelligence is characterized by one’s ability to perceive, express, and regulate emotional responses in oneself as well as in others. When combined with a workplace environment, the use of the skill of emotional intelligence could have significant influence over levels of employee job satisfaction. This research aimed to dive deep into this topic, specifically within the banking industry.


Research was completed to answer the following questions:

  1. Is there a significant relationship between emotional intelligence and work environment as they relate to job satisfaction?
  2. Do differences in gender or bank sectors impact employees differently in relation to emotional intelligence, work environment, and job satisfaction?


A cross-sectional correlational research design was implemented to explore the relationship between emotional intelligence, work environment, and job satisfaction. Purposive sampling led to a final sample of 200 bank employees who were between the ages of 30 and 50.

Job satisfaction was measured using a reliable Likert scale questionnaire developed by Fida, Safdar and Khan. The questions covered 30 items that make up job satisfaction, such as career growth and teamwork.

Emotional Intelligence was measured using a 30-item, 5-point Likert scale over the four subcomponents of emotional intelligence — emotionality, self-control, sociability, and well-being.

Workplace environment was measured using an 8-item, 5-point Likert scale outlining the basic structural elements of workplace environment. Reliability analysis determined all research instruments to be reliable and have sound psychometric properties.


The results concluded that job satisfaction was significantly correlated with emotional intelligence and workplace environment for these banking-sector employees. Additionally, workplace environment was significantly associated with the emotional intelligence of employees. Emotional intelligence and work-life balance were also found to be significant predictors of job satisfaction.

Separately, it was found that gender differences in respondents and differences in government/private banking sectors made no significant impact on the relation of emotional intelligence and workplace environment to job satisfaction.

What We Can Learn:

Looking over this study, we can take away this key insight:

  • Practicing emotional intelligence at work can lead to greater job satisfaction due to the greater capability of handling emotions healthily and the ability to recognize potential emotional triggers ahead of time.

Final Takeaways

For Consultants: For organizations with high-conflict work environments, the implementation of emotional intelligence training for employees may be helpful as a preventative tool to deal with workplace issues, ultimately helping to raise job satisfaction levels.

For Everyone: Learning how to better be emotionally intelligent and practicing it in your own life can be helpful personally and in interactions with others, especially in work environments.

Noah Shaw

Noah is the Peace Operations Coordinator at Pollack Peacebuilding Systems and holds a Master's in Dispute Resolution from the Pepperdine University Caruso School of Law.

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