When working with colleagues, business partners, customers and the like, disagreements are inevitable. When disagreements are unable to be resolved quickly and effectively, they may escalate into a dispute or conflict. Business dispute mediation may be the right move in these instances if resolution is not attainable through in-house resources, but you want to avoid...

If you’re looking to ramp up your team’s preparedness for conflict and its resolution, you may be wondering what the best resources for that information might be. Workplace conflict training can be obtained from multiple types of resources where employees can learn different strategies and skills to prevent, reduce, or effectively respond to conflict when...

When employees are happier, businesses do better. From retention to innovation, customer service to costly mistakes, improved employee morale means an improved bottom line. Better morale also means fewer instances of workplace conflict which can slow down productivity, increase stress and tension, and lead to expensive distractions among employees. So if happy employees create better...

Summary of: Guthridge, M., & Giummarra, M. J. (2021). The taxonomy of empathy: A meta-definition and the nine dimensions of the empathic system. Journal of Humanistic Psychology. https://journals.sagepub.com/doi/10.1177/00221678211018015 Background & Theory There is a lot of confusion surrounding the word empathy. The diverse many meanings of the word results in descriptions of a highly heterogeneous...

Summary Of: Başoğul, C., (2020). Conflict management and teamwork in workplace from the perspective of nurses. Perspectives in Psychiatric Care, 57(2). 610-619.  https://doi.org/10.1111/ppc.12584 Background & Theory To improve the workplace atmosphere within patient care facilities, the conflict management between nurses was studied to better understand workplace disruptions. The different strategies that are used when conflicts occur...

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