This week’s conflict resolution tip highlights the importance of focusing on the individual, instead of the group when you are in conflict. Think about a group that you disagree with, whether it be a political affiliation, sports team, or another group that you don’t align with to some degree. Now, imagine you are about to...
This week’s conflict resolution tip is to take a moment before responding. Take a Moment Before Responding Imagine the most recent conflict you had with someone. How did you feel? Often, when people are in conflict we feel triggered emotionally in some way. When we feel defensive, likely one of our basic needs or goals...
What are the keys to creating workplace peace? How can leaders go about mitigating risk and managing conflict in organizations? From creating effective communication practices to being knowledgeable of legal considerations, this article focuses on a number of ways of mitigating risk and managing conflict in organizations. On March 18th, Pollack Peacebuilding Systems hosted a...
Conflict is typically seen as something to avoid, especially in the workplace where other efforts should get all the focus. But companies who embrace effective conflict skills might see that some disputes are roots for growth and innovation. Embracing conflict as a good thing, rather than something to avoid entirely, is why these staff conflict...
Summary of: Bradley, C.L., Jeter, E., Lee, S. & Cooper, J.B. (2021). Impact of a teamwork and conflict management workshop on growth mindset and team communication. Manuscript for the American Association of Colleges of Pharmacy, 1-12. Background & Theory: There is a heavy reliance on successful team communication in the healthcare industry, as it allows...
Summary of: Smolyaninova, O.G., Posokhova, S.T., Izotova, M.Kh. (2020). The possibilities of empathy in preventing interpersonal conflicts in the educational environment of a higher education institution. Journal of Siberan Federal University: Humanities and Social Sciences, 13(2), 219-233. DOI: 10.17516/1997-1370-0553. Background & Theory This article explores how empathy plays a role in interpersonal conflicts, specifically as...
Ever-evolving generations means employers need to stay on top of a changing workforce. Millennials and Gen Z employees tend to have different values from Gen X and Baby Boomer employees, and these changes matter as younger workers move into leadership roles and shift the culture of how we work just as previous generations have done...
Summary of: Winardi, M.A., Prentice, C. & Weaven, S. (2021). Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science, DOI: 10.1080/21639159.2020.1808847 Background & Theory: There have been a number of studies conducted on the topic of conflict management and emotional intelligence in the workplace. However, there is a...
Work conflict can be stressful enough but conflict between employees and managers includes a power dynamic that can make conflict exponentially more stressful for everyone involved. While employees can benefit greatly from building up their own set of conflict resolution skills, the responsibility for effective conflict engagement rests in the hands of leadership, especially when...
Conflict competence in the workplace is being able to develop and apply certain skills to conflict with the goal of reducing harm, de-escalating tension, and increasing positive outcomes. Conflict competence can naturally help reduce instances of escalated conflict and instead turn disagreements into points of growth. For these reasons it’s important for leaders and employees...
