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It’s hard to deny that when several personalities, work styles, and responsibilities are meant to work together under stressful circumstances, confrontation is inevitable. Confrontation can start small and stay small, depending on the circumstances, including how everyone involves reacts. But confrontation can also be the breeding ground for large-scale conflict which can have negative impacts...

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This week’s conflict resolution tip is about the importance of acknowledging impact when in conflict. This is an incredibly important part of conflict resolution, especially when attempting to reconcile something that happened in the past. Often, when someone has an issue with something we have done, we like to immediately find solutions to resolve the...

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How can one best give an honest apology? It is no surprise that apology is a very complex subject. The common situations that require one to give an honest apology are often emotionally overheated and almost always involve some sort of conflict. Some people are inclined to avoid admittance of wrongdoing at all costs while...

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Summary of: Ko, S-H., Kim, J., & Choi, Y. (2021). Compassion and workplace incivility: Implications for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1):95, 1-12. https://doi.org/10.3390/joitmc7010095 Background & Theory This article explores how compassion might impact workplace incivility; in other words, how does treating each other kindly and respectfully and caring for...

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This week’s conflict resolution tip is about the importance of speaking calmly and respectfully when in conflict. It may seem somewhat obvious to suggest that we should speak calmly and respectfully with each other to maintain cooperative relationships, but this isn’t always so obvious when in conflict. When we’re in conflict, we often feel emotionally...

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Summary of: Bas-Sarmiento, P., Fernández-Gutiérrez, M., Baena-Baños, M., Correro-Bermejo, A., Sergio Soler-Martins, P., & de la Torre-Moyano, S. (2020). Empathy training in health sciences: A systematic review. Nurse Education in Practice, 44, 1-13. https://doi.org/10.1016/j.nepr.2020.102739 Background & Theory This article explored how empathy training can impact people in the workplace, in this case, specifically those in...

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