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Summary of: Toussaint, L., Luskin, F., Aberman, R., & DeLorenzo Sr, A., (2019). Is forgiveness one of the secrets to success? Considering the costs of workplace disharmony and the benefits of teaching employees to forgive. American Journal of Health Promotion. 1090-1093. Background & Theory: Past studies have proven that the benefits of forgiveness to alleviate...

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Having conflict resolution skills in the workplace can be a valuable tool, not only for the success of the company but for your own professional development. Not everyone can handle stepping in when interpersonal tension arises on the clock, which means learning and applying these skills can get you recognized for key leadership roles. If...

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Conflict with family members is common due to the nature of these types of relationships, and yet solving family conflict is not necessarily something we’re taught to do. In school, we learn math, biology, literature, and history but we don’t typically get the opportunity to learn about our emotions and how to communicate them effectively....

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How to resolve conflict at work when the work environment is high in stress? Healthcare workers understand this predicament given the high-crisis nature of their work. Since the conflict in these environments can impact critical situations or alter the care available to patients in need, it’s important to stay on top of any disputes that...

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Customer conflict arises frequently, especially in dynamic, fast-paced environments. Working with an angry customer comes with the territory of doing business, but it can lead to increased stress for workers and diminished brand loyalty for customers. There is good news – you can turn conflict around. In fact, sometimes a corrective experience for an upset...

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Relationship rules exist in all types of relationships, whether there’s a relationship agreement or not. Regardless of the nature of your relationship – romantic, platonic, or business – you’re inherently bringing expectations of how you should treat and be treated. You determine, based on your personal values, what’s fair, what’s reasonable, and what your individual...

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One of the saddest results of ongoing conflict is the destructive impact it can have on relationships. What could otherwise be a productive or even loving relationship has taken damage that often seems irreparable. This damage is especially sad when it affects other innocent parties, like family members, co-workers, or large groups of people. While...

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What makes a happy workplace? Certainly, some of it has to do with the mindset of the employees. Of course, there is also a lot that employers can do to help their employees be happy at work. From generous benefits packages to investing in professional development, the companies with the highest degree of worker satisfaction...

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