Ever-evolving generations means employers need to stay on top of a changing workforce. Millennials and Gen Z employees tend to have different values from Gen X and Baby Boomer employees, and these changes matter as younger workers move into leadership roles and shift the culture of how we work just as previous generations have done...
Summary of: Winardi, M.A., Prentice, C. & Weaven, S. (2021). Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science, DOI: 10.1080/21639159.2020.1808847 Background & Theory: There have been a number of studies conducted on the topic of conflict management and emotional intelligence in the workplace. However, there is a...
Work conflict can be stressful enough but conflict between employees and managers includes a power dynamic that can make conflict exponentially more stressful for everyone involved. While employees can benefit greatly from building up their own set of conflict resolution skills, the responsibility for effective conflict engagement rests in the hands of leadership, especially when...
Summary of: Parashar, B., and Sharma, R. (2020). Impact of conflicts on productivity at workplace. KNOWLEDGE Proceedings of the International Conference on Research in Management & Technovation, 24, 143-146. http://dx.doi.org/10.15439/2020KM11 Background & Theory: Promoting employee productivity is critical for their individual growth and for overall organizational growth. Therefore, maximizing productivity is often a major focus...
Conflict competence in the workplace is being able to develop and apply certain skills to conflict with the goal of reducing harm, de-escalating tension, and increasing positive outcomes. Conflict competence can naturally help reduce instances of escalated conflict and instead turn disagreements into points of growth. For these reasons it’s important for leaders and employees...
Summary of: Brown, J.L., Sprinkle, G.B., and Way, D. (2021). The effects of multi-level group identification on intergroup helping behavior. KNOWLEDGE – Journal of Management Accounting Research. https://doi.org/10.2308/JMAR-2019-506 Background & Theory: Past research on workplace group identification has focused on how identifying with a group can lead to positive results for both the employee and...
Summary of: Mihaylova, I. (2020). The impact of conflict management training on managers’ self-assessment of their conflict knowledge. KNOWLEDGE – International Journal 43(1), 221-227. Background & Theory: When unmanaged, conflict can lead to severe negative consequences within organizations. Past studies have suggested that unmanaged conflict can lead to decreased employee well-being, lack of trust, and...
Understanding personality conflicts in the workplace is important for managers and employees alike to ensure disputes or frustrations with others are not impeding the team’s ability to remain engaged and productive. Different personalities can clash regardless of the situation. Add in work stress, deadlines, and the day-to-day struggles of work, and these clashes can escalate...
Summary of: Gwanyo, Y.E., Dicksonn, C.N., & Talatu, M. (2020). Conflict management as an instrument for organizational effectiveness: A conceptual perspective. International Journal of Management, Social Sciences, Peace and Conflict Studies, 3(4), 165-174. Background & Theory: In today’s workplace, conflict is common and can lead to positive or negative outcomes depending on how it is...
Whether at the international or interpersonal level, terms like conflict management and conflict resolution are often used synonymously, even though both actually have different definitions. Lesser known but equally important is the concept of conflict transformation, which also holds its own unique definition apart from its conflict management and conflict resolution cousins. Considering that each...
