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Conflict Resolution Training Archives | Pollack Peacebuilding Systems

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Summary of: Abrams, D., Lalot, F., Hogg, M.A. (2021). Intergroup and intragroup dimensions of COVID-19: A social identity perspective on social fragmentation and unity. Group Processes and Intergroup Relations, 24(2), 201-209. https://doi.org/10.1177/1368430220983440 Background & Theory This article discusses how COVID-19 has impacted our identity, both in terms of self identity and group identity, and the...

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This week’s conflict resolution tip is about the importance of validating and aligning when in conflict. Validation and alignment are a great formula for peacebuilding in many contexts. First, it is important to understand that validating is essentially a form of effective listening. A formula for validation might look something like this: Validate = Concerns...

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There are many different types of relationships in a workplace that can experience the negative effects of conflict. While we’ve discussed conflict between team members, customers, and managers, it’s also important to discuss how to repair a relationship with a business partner after experiencing some foundation-shaking tensions. How to Repair a Relationship with a Business...

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What makes a peaceful person? This question is something everyone from parents to organizational leaders want the answer to. For people interested in developing themselves and others into more peaceful people, understanding the keys to being a peaceful person is crucial. A 2021 review of research on peace focused on establishing a psychological foundation for...

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Summary of: Nelson, L. L. (2021). Identifying determinants of individual peacefulness: A psychological foundation for peace education. Peace and Conflict: Journal of Peace Psychology, 27(2), 109–119. https://doi.org/10.1037/pac0000517 Background & Theory: Understanding how personal factors and personality can contribute to individual peacefulness is key to creating larger scale programs that teach people how to lead more...

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So you’re an employee of an organization that doesn’t incorporate conflict resolution mechanisms into their company culture or structure. Perhaps you’re eyeing a management role or just want to create progressive change in the organization which arms your colleagues with the kind of skills that will make communication and collaboration more attainable. You might be...

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There are many ways to resolve conflict at work, but there is also a common thread between most effective approaches that indicate there are some best practices that can form a “best way to resolve conflict at work.” Many organizations don’t incorporate conflict awareness into their company culture and by keeping conflict a foreign concept...

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Summary of: Ramos Salazar, L., & Khandewal, P. (2021). Compassion and empathy as transformative intervention approaches: The management of cyberbullying issues among working professionals. In L. R. S. (Ed.), Handbook of Research on Cyberbullying and Online Harassment in the Workplace (pp. 493-512). IGI Global. DOI: 10.4018/978-1-7998-4912-4.ch023 Background & Theory This book chapter explores how workplace...

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