This week’s conflict resolution tip is about what it means to start from the other’s reality when in conflict. Perspective-taking is a popular term in the conflict resolution world, primarily because it is a foundational concept for anyone looking to bring peace into their lives. Often, when two people get into conflict with one another,...
Summary of: Ramos Salazar, L., & Khandewal, P. (2021). Compassion and empathy as transformative intervention approaches: The management of cyberbullying issues among working professionals. In L. R. S. (Ed.), Handbook of Research on Cyberbullying and Online Harassment in the Workplace (pp. 493-512). IGI Global. DOI: 10.4018/978-1-7998-4912-4.ch023 Background & Theory This book chapter explores how workplace...
Summary of: Phulpoto, K., Hussain, N., Buriro, G. S., & Maitlo, Y. (2021). Impact of workplace conflict on job satisfaction and employee performance. International Journal of Advanced Research in Engineering and Technology, 12, 609-616. Background & Theory: Workplace conflict is a given in every organization across all industries. This being said, it is important to...
This week’s conflict resolution tip is about how it is important to look at conflict with optimism. Nobody likes being conflict—it’s uncomfortable, emotionally exhausting, and can lead to negative outcomes if not handled constructively. Due to the nature of conflict, people often think of it as a negative thing—as something to be challenged or avoided....
Workplace conflict training may not be the first thing that comes to mind when you’re settling into a new management position, but proactively providing your team with tools and resources to communicate effectively and de-escalate tensions can have many impacts to both your organization and the individuals who work there. Benefits of Workplace Conflict Training...
This week’s conflict resolution tip is about what it means to stop being right when in conflict. As humans, we like being right. We like to have a coherent sense of the world and what our place is in it. This means that when we have certain idea or belief, it can be difficult for...
Many people will say that emotions don’t belong in the workplace. But regardless of whether or not they belong there, as human beings we can only do so much to compartmentalize our whole selves while on the clock. Emotional conflict in the workplace can be detrimental to employee morale and productivity, and if not handled...
Summary of: Folloni, A. (2021). Individuality over identity: Individual freedom and responsibility within social identity. Contemporary Social Science, 1-11. https://www.tandfonline.com/doi/full/10.1080/21582041.2021.1925731 Background & Theory: In the 1970s, Amartya Sen began developing his theories on functionalities and capability as it relates to freedom. One crucial aspect Sen focused on in his research is viewing freedom as individual...
Summary of: Luo, Y., & Lu, L. (2020, November). A review of research on team conflict, conflict management and team performance. Advances in Economics, Business and Management Research, 155, 321-326. https://www.atlantis-press.com/article/125947095 Background & Theory: Over the past few decades, utilizing teams within the workplace has been increasingly common. With uptick in team collaboration naturally comes...
Leaders of any organization tend to have a lot on their plate. To effectively manage operational details of the business, they must be engaged in active and ongoing engagement with members of all staffing positions. While conflict is typically inevitable in work environments, it can be reduced. And since certain types of conflict can cost...
