Running a team is demanding and ensuring business needs are met takes up more time than you have allotted to the job. In kind, conflict is demanding and can take a physical and mental toll on the individuals involved, be they on the ground level of the dispute or at the point of intervention. It...
This week’s peacebuilding tip is about how to recognize and appreciate the people around you regularly. The best place to begin building trust with someone is by recognizing them and appreciating their impact on our lives. This makes people feel valued which is super important. It can be as simple as saying “Hey, I...
If you’re noticing conflict keeps arising on your team or that it’s slow to resolve when it does erupt, you might want to consider looking at the policies and procedures in place around conflict. Many leaders may look directly to the people involved with conflict to identify trigger points. It’s true that certain personalities may...
While your job may not include any responsibilities around conflict or people-management, flexing your conflict resolution skills at work can benefit you in myriad ways. Some people have natural skills and competency around de-escalating tension, communicating fairly, and identifying solutions. If you see yourself in that description, you may want to consider putting those skills...
This week’s conflict resolution tip is about why forgiveness is important in peacebuilding. When we are hurt by someone else, we often like to stay put in our anger and resentment, considering options like forgiveness not viable for us. To a certain extent, this can be seen as true. There is time for anger and...
Summary of: Cohen, J.R. (2020). Negative identity and conflict, 35 Ohio St. J. on Disp. Resol., 737. Background & Theory This article explores negative identity and how this contributes to conflict. Negative identity is defined here as holding an identity because one is not like another person or not part of a specific group. Research Questions Cohen,...
Resolving a conflict at work usually starts with one important skillset that we may be under-resourced in. Personalities may clash, priorities may misalign, and work styles may create just enough friction for a full-blown conflict to emerge between colleagues. Whether you’re one of the colleagues involved or the manager of these colleagues, there is an...
Summary of: Levy Paluck, E., Porat, R., Clark, C. S., & Green, D. P. (2021). Prejudice reduction: Progress and challenges. Annual Review of Psychology, 72, 533-560. Background & Theory This article is a meta-analysis of prejudice reduction research (dating back to 2007), and provides an understanding of what we have discovered, what was done well,...
Summary of: Chrupala-Pniak, M., Grabowski, D., & Sulimowska-Formowicz, M. (2017). Trust in effective international business cooperation: Mediating effect of work engagement. Entrepreneurial Business and Economics Review, 5(2), 27-50. https://eber.uek.krakow.pl/index.php/eber/article/view/238 Background & Theory This article examines how personal characteristics play a role in the success of inter-organizational relationships (IORs), specifically by evaluating relational competence and its...
Everyone loves a good Ted Talk. Storytelling is a source of connection, entertainment, and education so when we’re talking about a rupture in interpersonal connection through conflict in the workplace, the humanity in a Ted Talk can be the perfect facilitator of growth. There are many Ted Talks conflict resolution in the workplace can benefit...
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