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Workplace Conflict Archives | Pollack Peacebuilding Systems

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This week’s conflict resolution tip is about the importance of speaking calmly and respectfully when in conflict. It may seem somewhat obvious to suggest that we should speak calmly and respectfully with each other to maintain cooperative relationships, but this isn’t always so obvious when in conflict. When we’re in conflict, we often feel emotionally...

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Summary of: Luo, Y., & Lu, L. (2020, November). A review of research on team conflict, conflict management and team performance. Advances in Economics, Business and Management Research, 155, 321-326. https://doi.org/10.2991/aebmr.k.201128.062 Background & Theory: Over the past few decades, utilizing teams within the workplace has been increasingly common. With uptick in team collaboration naturally comes...

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Summary of: Halabi, S., Dovidio, J. F., & Nadler, A. (2021). When intergroup helping helps intergroup relations: The moderating role of trust in the outgroup. Journal of Experimental Social Psychology, 95, 104141. doi:10.1016/j.jesp.2021.104141 Background & Theory Trust is a factor that can moderate how a member of a low-status group responds to help offered by...

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Leaders of any organization tend to have a lot on their plate. To effectively manage operational details of the business, they must be engaged in active and ongoing engagement with members of all staffing positions. While conflict is typically inevitable in work environments, it can be reduced. And since certain types of conflict can cost...

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While the world continues to explore new advantages and disadvantages to working remotely, one thing remains to be true: remote work doesn’t inherently remove all conflict. Employees working from the comfort of their own home, avoiding stressful commutes, and keeping some distance with coworkers seems like the right recipe for a peaceful work culture, but...

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Summary of: Barbour, P.J., & Bourne, D. (2020). Developing sociality in a post-conflict Northern Ireland: An application of the perceiver element grid. Journal of Constructivist Psychology, 1-25. Background & Theory George Kelly invented the concept of Personal Construct Psychology which looks at the self as a personal construct. He argued that the events of the past...

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Summary of: Çakal, H., Halabi, S., Cazan, A. M., & Eller, A. (2021). Intergroup contact and endorsement of social change motivations: The mediating role of intergroup trust, perspective-taking, and intergroup anxiety among three advantaged groups in Northern Cyprus, Romania, and Israel. Group Processes & Intergroup Relations, 24(1), 48–67. https://doi.org/10.1177/1368430219885163 Background & Theory We have covered...

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We know that some types of conflict are actually healthy to an organization and can be the birthplace of improved policies, better workplace culture, and new levels of product innovation. But some conflicts just slow down progress in those areas and act as more of a speed bump than an opportunity. Scheduling conflicts in the...

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