Billions of company dollars and millions of company hours are sacrificed every year to workplace conflict. Maintaining a positive and collaborative work culture where each employee contributes in some form can be a helpful way to ward off spending time and money on resolutions. Employment relations and conflict resolution go hand-in-hand, so the way your...
Summary of: Miranda, D., Love, G., Carlin, R., González, R., & Navia, P. (2021). Ethnicity or policy? The conditioning of intergroup trust in the context of ethnic conflict. Political Psychology. https://onlinelibrary.wiley.com/doi/10.1111/pops.12747 Background & Theory Intergroup trust is an important foundation for cooperation (Brewer & Alexander, 2002), whereas prolonged violent intergroup conflict accentuates distrust. Ethnicity refers...
This week’s conflict resolution tip is about the importance of speaking calmly and respectfully when in conflict. It may seem somewhat obvious to suggest that we should speak calmly and respectfully with each other to maintain cooperative relationships, but this isn’t always so obvious when in conflict. When we’re in conflict, we often feel emotionally...
Summary of: Luo, Y., & Lu, L. (2020, November). A review of research on team conflict, conflict management and team performance. Advances in Economics, Business and Management Research, 155, 321-326. https://www.atlantis-press.com/article/125947095 Background & Theory: Over the past few decades, utilizing teams within the workplace has been increasingly common. With uptick in team collaboration naturally comes...
Leaders of any organization tend to have a lot on their plate. To effectively manage operational details of the business, they must be engaged in active and ongoing engagement with members of all staffing positions. While conflict is typically inevitable in work environments, it can be reduced. And since certain types of conflict can cost...
Summary of: Çakal, H., Halabi, S., Cazan, A. M., & Eller, A. (2021). Intergroup contact and endorsement of social change motivations: The mediating role of intergroup trust, perspective-taking, and intergroup anxiety among three advantaged groups in Northern Cyprus, Romania, and Israel. Group Processes & Intergroup Relations, 24(1), 48–67. https://journals.sagepub.com/doi/10.1177/1368430219885163 Background & Theory We have covered...
We know that some types of conflict are actually healthy to an organization and can be the birthplace of improved policies, better workplace culture, and new levels of product innovation. But some conflicts just slow down progress in those areas and act as more of a speed bump than an opportunity. Scheduling conflicts in the...
How would you handle conflict at work if it was a result of you advocating for your or the business’s needs? Would you hope the conflict would simmer on its own and skip direct involvement? Would you jump in right away and start dictating solutions? Would you trust your colleagues and their skills enough to...
Summary of: Wang, C., Huang, F., Stathi, S., & Vezzali, L. (2020). Positive and negative intergroup contact and willingness to engage in intergroup interactions among majority (Han) and minority (Uyghur) group members in China: The moderating role of social dominance orientation. International Journal of Intercultural Relations, 75, 132-140. DOI: 10.1016/j.ijintrel.2018.09.002 Background & Theory Intergroup contact theory...
If you’re on the hunt for a new job or you’re growing worried about your upcoming job interview, you may find yourself trying to remember some typical questions a potential employer may ask. Questions about managing conflict may not come up in all job settings, but if you’re working with customers, leading a team, or...
