Many people experience the stress that comes with conflict at work but may not always feel equipped with how to deal with it. There are many ways to resolve conflict at work. Your path to resolution may depend on a lot of things, including company culture and policies around conflict, the individual players and how collaborative they’re able to be, and your role in the conflict itself. Being too close to conflict, for example, may make it challenging to observe objectively, so you may struggle to find a solution that suits your needs but excludes the needs of others. Addressing conflict from all sides and ensuring everyone’s needs are met is important.Free Consultation for Workplace Conflict
Ways to Resolve Conflict at Work
Figuring out which ways to resolve conflict at work may be challenging to do alone, so reaching out for support from a boss or conflict coach may be a good first step. But it’s also understandable if you don’t want to get the boss involved too early on, especially if you have rapport with your colleague and think discussing it directly may be the best path to resolution.
Don’t Let it Simmer
Conflict in the workplace is unavoidable when you consider the varying personalities, needs, work habits, and stress responses from groups of people tasked to meet goals together. So instead of trying to ignore the signs of it or retreat out of fear or embarrassment, a great way to get closer to resolution is to address the issues sooner rather than later. Conflict that goes unnamed and unaddressed for too long can spread out to effect other teammates, create resentments, and further break down communication.
Speak Directly and Empathically
Of course when dealing with staff conflict, you want to hold the line between effective work needs and the human emotions that get stirred up when conflict is at play. So one of the better ways to resolve conflict at work is to speak directly to the person you’re feeling the tension with and naming it with empathy, objectivity, and an eye toward collaboration. This may include compromise in your part, so be sure to be flexible and recognize your own areas for improvement, too.
Know When to Escalate
If solving workplace conflict on your own is having an undesired outcome, understand that you’re not alone. There are levels of management and human resources who are trained in handling the nuances of these issues where you may not be able to, especially being so close to it yourself. Allow them the opportunity to mediate from the distance they have or contact conflict coaches who can teach you skills through effective communication or de-escalation training so you feel more equipped to reduce team tension rather than suffer through it.
Knowing how conflict in the workplace should be handled by leadership and familiarizing yourself with policies and escalation protocols may help.
As you navigate your most effective ways to resolve conflict at work, consider working with a team of professionals who can help you and your team move toward effective communication, conflict de-escalation, and creative problem solving. Contact Pollack Peacebuilding Systems today to get the right solutions for your team.