If you’re looking to ramp up your team’s preparedness for conflict and its resolution, you may be wondering what the best resources for that information might be. Workplace conflict training can be obtained from multiple types of resources where employees can learn different strategies and skills to prevent, reduce, or effectively respond to conflict when it arises between colleagues, customers, and management.
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Workplace conflict training comes in different forms and can serve a wide variety of needs. While reading about conflict resolution is always a good place to start, it’s helpful to access training that allows you to step more experientially into an environment of people and emotions that would better mimic the workplace conflict environment and give you the ability to navigate the complexities of that in real time, not just in theory. Here are some sources of workplace conflict training that may be more hands-on than what you’ll find in books:
Business School
Business school offers information on a wide range of experiences that will arise in business environments. Diffusing conflict in the workplace is one of the skills you can begin to develop there, especially in courses specifically designed to help you navigate communication, de-escalation, and creative problem-solving. While this may be a more costly option, it may be your choice if you’re looking to get a degree or learn more than just how to handle conflict in the workplace.
Professional Mentor
Professional mentors can also help you navigate workplace conflict training as their hands-on experience throughout their career has likely given them a front row seat to the mistakes and triumphs an organization and its employees can make in the face of conflict. They can also likely help you navigate conflict as it arises on a case-by-case basis, if you have that kind of access to them. This can be helpful in a coaching way if your mentor has the experience and expertise you feel is relevant to conflict management. If you feel their experience isn’t quite as robust as what you’re looking for, you may want to seek out additional resources as well.
Conflict Management Services
Professional conflict management services can help you navigate conflict between two employees, customers, or cross-level disputes with management by providing skills insights which include communication, problem-solving, and de-escalation training. They can help you navigate complex conflict strategies in the workplace that may seem clear and obvious in concept but become more complex once emotions, business needs, office politics, and anxiety about performance and job security enter the realm of the dispute. Navigating these nuances is important in ensuring the conflict is managed correctly and reducing the frequency of conflict in the future. They may also be able to teach you and your team how to turn conflict into an opportunity for growth.
Regardless of where you obtain your workplace conflict training, establishing some formal strategies and protocols for your organizations can help reduce long-term effects of office disputes. Contact Pollack Peacebuilding Systems today for professional conflict management services and training tailored to your team.
