Conflict Resolution Training Workshops

We are a full-service workplace training and coaching firm that designs custom, interactive conflict resolution and communication training workshops for small and large work teams around the world.

Conflict Resolution Training Workshops

We are a full-service workplace training and coaching firm that designs custom, interactive conflict resolution and communication training workshops for small and large work teams around the world.

Why Train with Pollack Peacebuilding?

#1: All Trainings Are Customized
  • Every training is customized for each organization's needs, goals, and specific systemic conflicts or issues. While we start with our expert-developed formats, we work with clients to thoroughly understand their company and adjust each workshop as necessary.
#2: We Are Subject Matter Specialists
  • We focus ONLY on subjects related to organizational conflict management and culture optimization. PPS is not like most training companies. We are specialists.
#3: Led by Expert Practitioners
  • All workshops are led by expert practitioners in peace and conflict management. Unlike most training companies, our trainers actually practice the material: they are working organizational peacebuilders who bring to the workshops only what they have found to work in real-world applications.

Workshops for Organizations and Teams

Communication Skills: Best Practices for Preventing & Resolving Conflicts
In-Person or Vitrual
  • Understand language, body position, and tone for effective communication
  • Learn common Communication Roadblocks
  • Be better equipped to communicate effectively and respectfully
  • Understand the psychological dynamics of conflict
  • How to shift from reactivity to response
Conflict Resolution Skills: Best Practices for Difficult Conversations
In-Person & Virtual
  • Understand the psychological dynamics of conflict
  • How to shift from reactivity to response
  • Learn skills to help all parties get needs met
  • Practice reflective listening & dialogue skills
  • Learn creative conflict resolution techniques
From Identity to Humanity: Difficult Conversations Around Identity
In-Person & Virtual
  • Engage in courageous conversations
  • Practice active-listening and awareness-building
  • Explore the dynamics of identity and humanity
  • Create space for continuous dialogue
  • Create specific action steps that foster a more conscious, inclusive, and equitable workplace environment

Workshops for Organizations and Teams

De-Escalation Skills
For Coworkers, Customer Service, Student Services, and Event Management Personal
  • Understand the psychology of care: understanding psychological needs
  • Learn about the psychology of aggression
  • Learn emotional self-management: techniques for self-regulation
  • How to solve problems quickly and peacefully
  • Practice De-Escalation Interaction Sequence: Best practices for de-escalating
De-escalation Skills for Identity-Based Conflict
For Coworkers, Customer Service, or Student Services
  • Learn emotional self-management: techniques for self-regulation
  • Practice De-Escalation Interaction Sequence: Best practices for de-escalating
  • Understand the psychology of identity
  • Practice De-Escalation for Identity Conflicts
Mediation Techniques: Conflict Resolution Skills for Leaders
In-Person & Virtual
  • Understand the basics of conflict and how it should be perceived
  • Learn basic mediation techniques to help discover alignment between parties
  • Finding solutions: Best practices for brainstorming
  • Best practices for implementing accountability
Peacebuilding Techniques: Conflict Transformation Skills for Leaders
In-Person & Virtual
  • Understand the basics of conflict and how it should be perceived
  • Understand the psychology of conflict
  • Learn intermediate mediation techniques to help discover alignment between parties
  • Learn practical processes for helping others rebuild trust in order to work together productively

Workshops for Organizations and Teams

Communication Skills: Best Practices for Preventing & Resolving Conflicts
In-Person or Vitrual
  • Understand language, body position, and tone for effective communication
  • Learn common Communication Roadblocks
  • Be better equipped to communicate effectively and respectfully
  • Understand the psychological dynamics of conflict
  • How to shift from reactivity to response
Conflict Resolution Skills: Best Practices for Difficult Conversations
In-Person & Virtual
  • Understand the psychological dynamics of conflict
  • How to shift from reactivity to response
  • Learn skills to help all parties get needs met
  • Practice reflective listening & dialogue skills
  • Learn creative conflict resolution techniques
From Identity to Humanity: Difficult Conversations Around Identity
In-Person & Virtual
  • Engage in courageous conversations
  • Practice active-listening and awareness-building
  • Explore the dynamics of identity and humanity
  • Create space for continuous dialogue
  • Create specific action steps that foster a more conscious, inclusive, and equitable workplace environment

Workshops for Organizations and Teams

De-Escalation Skills
For Coworkers, Customer Service, Student Services, and Event Management Personal
  • Understand the psychology of care: understanding psychological needs
  • Learn about the psychology of aggression
  • Learn emotional self-management: techniques for self-regulation
  • How to solve problems quickly and peacefully
  • Practice De-Escalation Interaction Sequence: Best practices for de-escalating
De-escalation Skills for Identity-Based Conflict
For Coworkers, Customer Service, or Student Services
  • Learn emotional self-management: techniques for self-regulation
  • Practice De-Escalation Interaction Sequence: Best practices for de-escalating
  • Understand the psychology of identity
  • Practice De-Escalation for Identity Conflicts
Mediation Techniques: Conflict Resolution Skills for Leaders
In-Person & Virtual
  • Understand the basics of conflict and how it should be perceived
  • Learn basic mediation techniques to help discover alignment between parties
  • Finding solutions: Best practices for brainstorming
  • Best practices for implementing accountability

Our Training Gets Results
Our processes produce positive outcomes.

In addition to improved human engagement, morale, and mental-emotional health, the most important result of our services is organizational effectiveness. Here are a few satisfied clients.
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I brought PPS in to conduct customer service de-esclation training. Jeremy taught techniques and offered tips to help our team members remain calm and professional in difficult situations. He included roleplay scenarios that were particularly helpful. The things our team members learned in the workshop will benefit them in all aspects of their lives. During the workshop, I remember thinking I wish someone had provided me that training early in my career.”

– Simone McGinnis, General Manager, Val Vista Lakes Community Association

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“We reached out to Pollack Peacebuilding in search of resources and training to positively engage with conflict and build a healthier community in a complex congregational system. In addition to the concrete mediation skills, Henry from PPS taught participants that their own mindfulness, intent, and ongoing personal work and preparation are key to peacemaking. I could see the group identity and cohesion emerge early in the training. His expertise in content, methodology, and pedagogy was excellent. Our leaders highly valued his teaching and the time they spent together in his training.”

– Rev. Teresa Schwartz, First Unitarian Church of Chicago

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“Jeremy and the team have been wonderful to work with and break the material down in such a way that one learning intuitively builds on the next. The feedback from our team has been nothing but excellent and everyone feels empowered to have conversations that help our students grow and develop. We found such value in the program that we are now launching to our entire company!”

– Kalli Blackwell Peterman, GM, Aveda Arts & Sciences Institutes

Contact Us Anytime

We all know conflict can be challenging and stressful. And there's not always an easy solution to transforming or preventing conflict. We've designed programs that are efficient and effective to help organizations address the most difficult and pressing issues. Get in touch today to learn more.
Address
3104 E Camelback Rd. #2099
Phoenix, AZ 85016
Call us
(800) 650-1429
Email
support@pollackpeacebuilding.com
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3104 E Camelback Rd. #2099 Phoenix, AZ 85016

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