Workplace Conflict Resolution Training Courses & Workshops

I brought PPS in to conduct customer service de-esclation training. Jeremy taught techniques and offered tips to help our team members remain calm and professional in difficult situations. He included roleplay scenarios that were particularly helpful. The things our team members learned in the workshop will benefit them in all aspects of their lives. During the workshop, I remember thinking I wish someone had provided me that training early in my career.”

– Simone McGinnis, General Manager, Val Vista Lakes Community Association

“We reached out to Pollack Peacebuilding in search of resources and training to positively engage with conflict and build a healthier community in a complex congregational system. In addition to the concrete mediation skills, Henry from PPS taught participants that their own mindfulness, intent, and ongoing personal work and preparation are key to peacemaking. I could see the group identity and cohesion emerge early in the training. His expertise in content, methodology, and pedagogy was excellent. Our leaders highly valued his teaching and the time they spent together in his training.”

– Rev. Teresa Schwartz, First Unitarian Church of Chicago

“Jeremy and the team have been wonderful to work with and break the material down in such a way that one learning intuitively builds on the next. The feedback from our team has been nothing but excellent and everyone feels empowered to have conversations that help our students grow and develop. We found such value in the program that we are now launching to our entire company!”

– Kalli Blackwell Peterman, GM, Aveda Arts & Sciences Institutes