Workplace Conflict Management Training for Employees

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Workplace Conflict Management Training for Employees

Your team deserves more peace, healthy co-worker relationships, and less interpersonal stress. That’s exactly why Pollack Peacebuilding exists: to help companies, just like yours, achieve peace and productivity. We design and implement instructor-led conflict management training workshops and seminars for employees, managers, and executives at organizations around the world. Our training workshops can be held live, in-person, or online virtually through video.

Rated #1 in the industry for conflict management training for employees, our workshops are dynamic, interactive events, specifically geared toward improving communication and managing workplace conflicts more efficiently. We customize each workshop for every client organization to create (and measure) REAL behavior change!

Free Consultation for Team Training

Conflict Management Basics

Managing conflict is one of the most vital skills for a manager, but most managers do not learn much about it in their business school education, or even from mentors early in their careers. People tend to assume that, just because managers tend to have good interpersonal skills and high emotional intelligence, managing conflict will come naturally to them. Your innate problem-solving skills and a little bit of beginner’s luck may enable you to resolve some of the conflicts that arise in your workplace. You cannot just rely on intuition every time conflict occurs, though. People have so many different conflict styles that, unless you have an expansive set of strategies to manage conflicts, your workplace will soon be overrun with unmanaged conflict.

Conflict management is an essential skill for managers and team leaders. It is important to recognize that healthy conflict among co-workers is a normal, and perhaps even an inevitable, part of collaboration. These are some best practices to prevent future conflicts in your organization:

  • Active listening: managers should actively listen to their employees and model active listening among co-workers.
  • Not creating conflict-prone situations: when possible, let each worker work at his or her own pace. It is easier to handle conflict when you are not constantly micromanaging your employees.
  • Modeling effective communication: be receptive to questions from your employees, and actively seek out their opinions. This way, employees understand that they can talk to you about anything. In this context, challenging situations become more manageable.

What to Expect from Our Training Course

  • A brief overview of conflict psychology and theory
  • How to identify early warning signs of intensifying conflicts
  • Improved communication skills
  • Better listening skills
  • Constructing 3-part assertion messages
  • Enhanced ability to understand and attend to co-worker needs and feelings
  • Mediating disputes between team members, and between employees and customers
  • Guidance Handling difficult clients or customer disputes

Office Conflict Can Be Toxic

There is almost nothing more toxic to a work environment and interoffice morale than tension between co-workers or between staff and management. As this tension courses through the workplace, employees can feel demotivated, leading to lower job performance.

That’s why learning enhanced communication skills and conflict management techniques are an incredible asset to the company culture.

Of course, leadership and management trained in conflict skills are an exceptional element at any company, but when the whole staff is trained in effective, non-aggressive communication and conflict management techniques, company culture becomes tremendously enhanced.

Why Workplace Conflict Management Can’t Wait

The negative effects of unresolved conflict in the workplace become noticeable almost immediately. If you do not have the skills needed to handle tense situations, employee morale will suffer, and so will your company’s bottom line. Therefore, participating in conflict management training sooner rather than later is a cost-effective thing to do. You might even be inspired to alter your company policies to accommodate different styles of communication.

Believe it or not, poor management is one of the most common causes of conflict in a work environment. In order for co-workers to make a fruitful effort to achieve common goals, they must first have an idea of what those goals are. The manager must articulate the goals clearly but give the employees enough flexibility to choose the most suitable ways to achieve them. More planning on the manager’s part now means less conflict down the road. By trusting your employees and adopting a high-responsibility, low-control approach to management, more of your problem-solving efforts will be spent on the creative process and not on nitpicking about the manner in which you want your employees to work.

Better Conflict Management Can Prevent Legal or Financial Problems

The cost of better conflict training for companies is incredibly lower than the potential lawsuits and public relations fiascoes that result from poorly handled internal disputes. Additionally, the cost of conflict in the workplace is much more staggering than most people realize.

At PPS, we are passionate about improving the employee experience and the overall office environment. We keep company values, policies, and interests in mind while we train employees to effectively communicate with each other in order to create happier, more productive working atmospheres.

Benefits of Improving Conflict Management Skills

  • Leadership, managers, and employees optimize their interoffice relationships
  • Improve interpersonal communication and thus productivity throughout the company
  • Solution-focused problem-solving to resolve difficult personnel challenges
  • Ward off spiraling conflicts that could lead to legal and financial damages
  • Turn conflicts into opportunities
  • Help staff spend less time managing problems in order to spend more time running the company
  • Create a happier, more productive work environment
  • Resolve problems before they begin, grow, and/or fester

To discuss conflict management training for your company or agency, contact PPS today. We’d love to help improve your workplace environment.

financial cost and legal cost to dispute
Employee development management training
Employee Team communication skills
leadership conflict resolution course

A Quick Look At Different Conflict Types

Everyone in management must develop effective conflict management skills despite the different ways that disputes surface. Being adaptive is the only way to keep disputes from impeding employees’ career advancement.

The Slow Broil

The Slow Broil can show up as a longstanding conflict or a culmination of minor disagreements. This can start in a variety of ways – from a clash of personalities to a miss-worded email. The one thing that “slow broils” have in common is that they started a long time ago and have continued to build.

With the slow broil, most of the team is aware that something will happen – it isn’t a question of “if” but “when”. As a result, long-standing tension courses through the workplace that can last from days to months and are often punctuated by occasional, minor arguments, offhand comments, or passive-aggressive behavior.

Of course, it is not a surprise then, that the “slow broil” causes a long-term strain in the workplace and can often cause prolonged stress which may even affect the health of your employees. Fortunately, workplace conflict management workshops can successfully resolve this type of conflict before it becomes a bigger problem.

The Big Bang

Unlike the “slow broil”, the “big bang” is sudden and usually takes people by surprise. This explosive conflict can be precipitated by a number of things, but the factors often go unnoticed in the workplace.

As a result, no one sees it coming until some sort of altercation occurs and rumors may fly quickly at what exactly set off both parties. This tends to be very distracting and particularly detrimental to productivity because other employees may become curious and begin to speculate as to the nature of the problem.

Fortunately, your employees can benefit greatly by participating in a conflict management workshop which can help avoid escalating rumors and even prevent the entire episode from happening in the first place.

The Surprise

As the name suggests, this type of conflict arises despite previous efforts at resolution. Of course, this can be especially frustrating if you have already tried to work with both parties to resolve the problem.

This type of recurring conflict is just another reason to invest in a professional workshop for your entire staff. If everyone on a team starts on the same page about how to engage in conflict management, they can hold each other accountable when resolving it in the workplace.

What do these Conflict Types have in Common?

The one thing that the slow broil, the big bang, and the surprise have in common? They all can be mitigated or prevented by conflict tools. Of course, managing these types of conflict is not easy for everyone. When deciding on the best course of action in dealing with this at work, consider how workshops may be of benefit to you.

Providing professional conflict resolution training to your team can boost performance and team morale. What are you waiting for? Contact us today.

How Are We Different?

At Pollack Peacebuilding Systems, our workplace conflict management training offers more than the standard conflict resolution and prevention techniques often geared toward a select group of company leaders. Instead, our interactive workshops integrate all of your employees in a short and efficient training program that improves rapport, promotes team-building, and fosters increased productivity.

By taking this course of action and having your entire staff bond through training, you decrease the chances of conflict arising in the first place and mitigate the risk of lost profits. Moreover, the lack of conflict-related stress and giving your employees a solid set of tools to handle arising disagreements calmly and efficiently means that your employees will end up happier after the workshop.

Free Consultation for Team Training

Online Training Workshops

Nowadays, many employees and managers find themselves working in hybrid, if not in fully remote positions. An organization that operates in this manner may opt to provide employees with interactive training that is online and easily accessible. If this is you, Pollack Peacebuilding offers virtual training workshops to improve employees’ ability to engage in conflict management in the workplace.

Customized Online Training

Our conflict management workshop solutions can be customized to meet the needs of your organization. For example, employees working fully online may approach conflict management in the workplace differently than those working in hybrid or in-person environments.

The development of conflict management skills among remote employees may focus more centrally on communication skills. Additionally, leadership may find use in developing their own virtual conflict management skills through these workshops to boost employee performance.

Training Solutions for Everyone

Regardless of whether you work online, hybrid, or in-person, our virtual training workshops and courses are effective, allowing the development of organization, leadership, and employee conflict management ability.

In addition to our workplace conflict management courses, we offer specialized diversity training, communication skills workshops, customer service training, airline employee training, police training, and more!

Ultimately, Pollack Peacebuilding Systems is open to meeting you where you are at with our customizable workshop solutions.

Virtual management training workshop course
Conflict Management Training Workshop

If tension courses through your workplace uncontrollably, consider what actions you should take to push your company’s harmony and productivity to the next level. If you want to mitigate the future consequences that everyday tension at work brings, contact us to set up training solutions.

Training Workshops for Improved Communication & Conflict Management in the Workplace

Pollack Peacebuilding Systems provides conflict management training workshops and seminars for employees, managers, and executives at organizations. 

Rated #1 in the industry for conflict management training, our workshops are dynamic, interactive events, specifically geared toward improving communication and managing workplace conflicts more efficiently.

Employee workshop on conflict

Workplace Conflict Management Training involves:

  • A brief overview of conflict psychology and theory
  • How to identify early warning signs of intensifying conflicts
  • Improved communication skills
  • Better listening skills
  • Constructing 3-part assertion messages
  • Enhanced ability to understand and attend to co-worker needs and feelings
  • Mediating disputes between team members, and between employees and customers
  • Guidance Handling difficult clients or customer disputes

Office Conflict Can Be Toxic

There is almost nothing more toxic to a work environment and interoffice morale than tension between coworkers, or between staff and management. As this tension courses through the workplace, employees can feel demotivated, leading to lower job performance.

That’s why learning enhanced communication skills and conflict management techniques are an incredible asset to the company culture. 

Of course, leadership and management trained in conflict management skills are an exceptional element at any company, but when the whole staff is trained in effective, non-aggressive communication and conflict management techniques, company culture becomes tremendously enhanced.

financial cost and legal cost to dispute

Better Conflict Management Can Prevent Legal or Financial Problems

The cost of better conflict training for companies is incredibly lower than the potential lawsuits and public relations fiascoes that result from poorly handled internal disputes. Additionally, the cost of conflict in the workplace is much more staggering than most people realize.

At PPS, we are passionate about improving the employee experience and the overall office environment. We keep company values, policies, and interests in mind while we train employees to effectively communicate with each other in order to create happier, more productive working atmospheres.

Employee development management training

Benefits of Improving Conflict Management Skills

  • Leadership, managers, and employees optimize their interoffice relationships
  • Improve interpersonal communication and thus productivity throughout the company
  • Solution-focused problem-solving to resolve difficult personnel challenges
  • Ward off spiraling conflicts that could lead to legal and financial damages
  • Turn conflicts into opportunities
  • Help staff spend less time managing problems in order to spend more time running the company
  • Create a happier, more productive work environment
  • Resolve problems before they begin, grow, and/or fester

To discuss conflict management training for your company or agency, contact PPS today. We’d love to help improve your workplace environment.

Employee Team communication skills

A Quick Look At Different Conflict Types

Everyone in management must develop effective conflict management skills despite the different ways that disputes surface. Being adaptive is the only way to keep disputes from impeding employees’ career advancement.

The Slow Broil

The Slow Broil can show up as a longstanding conflict or a culmination of minor disagreements. This can start in a variety of ways – from a clash of personalities to a miss-worded email. The one thing that “slow broils” have in common is that they started a long time ago and have continued to build.

With the slow broil, most of the team is aware that something will happen – it isn’t a question of “if” but “when”. As a result, long-standing tension courses through the workplace that can last from days to months and are often punctuated by occasional, minor arguments, offhand comments, or passive-aggressive behavior.

Of course, it is not a surprise then, that the “slow broil” causes a long-term strain in the workplace and can often cause prolonged stress which may even affect the health of your employees. Fortunately, workplace conflict management workshops can successfully resolve this type of conflict before it becomes a bigger problem.

leadership conflict resolution course

The Big Bang

Unlike the “slow broil”, the “big bang” is sudden and usually takes people by surprise. This explosive conflict can be precipitated by a number of things, but the factors often go unnoticed in the workplace.

As a result, no one sees it coming until some sort of altercation occurs and rumors may fly quickly at what exactly set off both parties. This tends to be very distracting and particularly detrimental to productivity because other employees may become curious and begin to speculate as to the nature of the problem.

Fortunately, your employees can benefit greatly by participating in a conflict management workshop which can help avoid escalating rumors and even prevent the entire episode from happening in the first place.

The Surprise

As the name suggests, this type of conflict arises despite previous efforts at resolution. Of course, this can be especially frustrating if you have already tried to work with both parties to resolve the problem.

This type of recurring conflict is just another reason to invest in a professional workshop for your entire staff. If everyone on a team starts on the same page about how to engage in conflict management, they can hold each other accountable when resolving it in the workplace.

What do these Conflict Types have in Common?

The one thing that the slow broil, the big bang, and the surprise have in common? They all can be mitigated or prevented by conflict tools. Of course, managing these types of conflict is not easy for everyone. When deciding on the best course of action in dealing with this at work, consider how workshops may be of benefit to you.

Providing professional conflict resolution training to your team can boost performance and team morale. What are you waiting for? Contact us today.

How Are We Different?

At Pollack Peacebuilding Systems, our workplace conflict management training offers more than the standard conflict management and prevention techniques often geared toward a select group of company leaders. Instead, our interactive workshops integrate all of your employees in a short and efficient training program that improves rapport, promotes team-building, and fosters increased productivity.

By taking this course of action and having your entire staff bond through training, you decrease the chances of conflict arising in the first place and mitigate the risk of lost profits. Moreover, the lack of conflict-related stress and giving your employees a solid set of tools to handle arising disagreements calmly and efficiently means that your employees will end up happier after the workshop.

Virtual management training workshop course

Online Training Workshops

Nowadays, many employees and managers find themselves working in hybrid, if not in fully remote positions. An organization that operates in this manner may opt to provide employees with interactive training that is online and easily accessible. If this is you, Pollack Peacebuilding offers virtual training workshops to improve employees’ ability to engage in conflict management in the workplace.

Customized Online Training

Our conflict management workshop solutions can be customized to meet the needs of your organization. For example, employees working fully online may approach conflict management in the workplace differently than those working in hybrid or in-person environments.

The development of conflict management skills among remote employees may focus more centrally on communication skills. Additionally, leadership may find use in developing their own virtual conflict management skills through these workshops to boost employee performance.

Training Solutions for Everyone

Regardless of whether you work online, hybrid, or in-person, our virtual training workshops and courses are effective, allowing the development of organization, leadership, and employee conflict management ability.

In addition to our workplace conflict management courses, we offer specialized diversity training, communication skills workshops, customer service training, airline employee training, police training, and more!

Ultimately, Pollack Peacebuilding Systems is open to meeting you where you are at with our customizable workshop solutions.

Conflict Management Training Workshop

If tension courses through your workplace uncontrollably, consider what actions you should take to push your company’s harmony and productivity to the next level. If you want to mitigate the future consequences that everyday tension at work brings, contact us to set up training solutions.

Training Solutions for Companies of All Sizes

The more knowledge your team has about a dispute's root cause, the easier it will be for your team to contribute to its solution. Pollack Peacebuilding's industry-leading courses provide essential company training in conflict resolution.

Conflict Resolution Workshops

To assist organizations in addressing the most challenging and pressing issues, we have developed efficient and successful methods of training individuals in conflict management skills. Despite how unpleasant it is, disagreements may also be a catalyst for greater adaptability, creative ideas, and a deeper knowledge of interpersonal interactions. With proper training through our conflict resolution workshops, your team will be able to more effectively manage disputes.

Communication Skills Workshops

Your team will learn a variety of topics in communication skills training. Our interactive communication workshops help improve professional and personal relationships. These sessions help employees to improve their interactions with one another. Every individual can benefit from improved communication, which is one of the most neglected components of any job.

De-Escalation Workshops

Employees in any industry can benefit from de-escalation training. The training certainly benefits employees in the customer services industry who manage in-person encounters with the general public. Leaders also benefit from this training that is specifically tailored to their needs. Conflict resolution and de-escalation techniques can help manage unforeseen scenarios where emotions and tension are on the rise.

How Can Online Training Workshops Help You Get Better at Managing Conflict?

Online courses about conflict resolution and leadership communication can help you understand why conflict occurs in your workplace. You can join your peers in reflecting on the most effective ways to resolve conflict and how to prevent workplace conflicts from recurring. Even if you have had management training before, a conflict resolution workshop can build your confidence in your talents for resolving conflict in the situations where you encounter it. You will learn to handle conflict with empathy and creative problem-solving. This way, you can address some of the most common causes of conflict in your organization. Even one course in resolving workplace conflict can help you focus on effective solutions and understand the emotions that affect the outcome of conflict resolution efforts.

Pollack Peacebuilding Systems Can Help You Reduce the Negative Effects of Conflict in Your Work Environment

There are many different styles of co-worker conflict, but the first step to addressing any of them is to participate in training sessions that focus on conflict resolution. Contact Pollack Peacebuilding Systems today to start getting better at resolving conflict.

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