Conflict Management Training for Employees | Workplace Conflict Management Training Workshop

What to Expect from Our Training Course

• A brief overview of conflict psychology and theory
• How to identify early warning signs of intensifying conflicts
• Improved communication skills
• Better listening skills
• Constructing 3-part assertion messages
• Enhanced ability to understand and attend to co-worker needs and feelings
• Mediating disputes between team members, and between employees and customers
• Guidance Handling difficult clients or customer disputes

Office Conflict Can Be Toxic

There is almost nothing more toxic to a work environment and interoffice morale than tension between coworkers, or between staff and management. As this tension courses through the workplace, employees can feel demotivated, leading to lower job performance.

That’s why learning enhanced communication skills and conflict resolution techniques is an incredible asset to the company culture. 

Of course, leadership and management trained in conflict skills are an exceptional element at any company, but when the whole staff is trained in effective, non-aggressive communication and conflict resolution techniques, company culture becomes tremendously enhanced.

Better Conflict Management Can Prevent Legal or Financial Problems

The cost of better conflict training for companies is incredibly lower than the potential lawsuits and public relation fiascoes that result from poorly handled internal disputes. Additionally, the cost of conflict in the workplace is much more staggering than most people realize.

At PPS, we are passionate about improving the employee experience and the overall office environment. We keep company values, policies, and interests in mind while we train employees to effectively communicate with each other in order to create happier, more productive working atmospheres.

Benefits of Improving Conflict Management Skills

• Leadership, managers, and employees optimize their interoffice relationships
• Improve interpersonal communication and thus productivity throughout the company
• Solution-focused problem solving to resolve difficult personnel challenges
• Ward off spiraling conflicts that could lead to legal and financial damages
• Turn conflicts into opportunities
• Help staff spend less time managing problems in order to spend more time running the company
• Create a happier, more productive work environment
• Resolve problems before they begin, grow, and/or fester

To discuss conflict management training for your company or agency, contact PPS today. We’d love to help improve your workplace environment.

A Quick Look At Different Conflict Types

Everyone in management must develop effective conflict management skills despite the different ways that disputes surface. Being adaptive is the only way to keep disputes from impeding employees’ career advancement.

The Slow Broil 

The Slow Broil can show up as a longstanding conflict or a culmination of minor disagreements. This can start in a variety of ways – from a clash of personalities to a miss-worded email. The one thing that “slow broils” have in common is that they started a long time ago and have continued to build.

With the slow broil, most of the team is aware that something will happen – it isn’t a question of “if” but “when”. As a result, long standing tension courses through the workplace that can last from days to months and is often punctuated by occasional, minor arguments, offhand comments, or passive-aggressive behavior.

Of course, it is not a surprise then, that the “slow broil” causes a long-term strain in the workplace and can often cause prolonged stress which may even affect the health of your employees. Fortunately, workplace conflict management workshops can successfully resolve this type of conflict before it becomes a bigger problem.

The Big Bang

Unlike the “slow broil”, the “big bang” is sudden and usually takes people by surprise. This explosive conflict can be precipitated by a number of things, but the factors often go unnoticed at the workplace.

As a result, no one sees it coming until some sort of altercation occurs and rumors may fly quickly at what exactly set off both parties. This tends to be very distracting and particularly detrimental to productivity because other employees may become curious and begin to speculate as to the nature of the problem.

Fortunately, your employees can benefit greatly by participating in a conflict management workshop which can help avoid escalating rumors and even prevent the entire episode from happening in the first place.

The Surprise

As the name suggests, this type of conflict arises despite previous efforts at resolution. Of course, this can be especially frustrating if you may have already tried to work with both parties to resolve the problem.

This type of recurring conflict is just another reason to invest in a professional workshop for your entire staff. If everyone on a team starts on the same page about how to engage in conflict management, they can hold each other accountable when resolving it in the workplace.

What do these Conflict Types have in Common?

The one thing that the slow broil, the big bang, and the surprise have in common? They all can be mitigated or prevented by conflict tools. Of course, managing these types of conflict is not easy for everyone. When deciding on the best course of action in dealing with this at work, consider how workshops may be of benefit to you.

Providing professional training to your team can boost performance and team morale. What are you waiting for? Contact us today.

How Are We Different?

At Pollack Peacebuilding, our workplace conflict management training offers more than the standard conflict resolution and prevention techniques that are often geared towards a select group of company leaders. Instead, our interactive workshops integrate all of your employees in a short and efficient training program that improves rapport, promotes team-building, and fosters increased productivity.

By taking this course of action and having your entire staff bond through training, you decrease the chances of conflict arising in the first place and mitigate the risk of lost profits. Moreover, the lack of conflict-related stress and giving your employees a solid set of tools to handle arising disagreements calmly and efficiently means that your employees will end up happier after the workshop.

Free Consultation for Team Training

Online Training Workshops

Nowadays, many employees and managers find themselves working in hybrid, if not in fully remote positions. An organization that operates in this manner may opt for providing employees with interactive training that is online and easily accessible. If this is you, Pollack Peacebuilding offers virtual training workshops to improve employees’ ability to engage in conflict management in the workplace.

Customized Online Training

Our conflict management workshop solutions can be customized to meet the needs of your organization. For example, employees working fully online may approach conflict management in the workplace differently than those working in hybrid or in-person environments.

The development of conflict management skills among remote employees may focus more centrally on communication skills. Additionally, leadership may find use in developing their own virtual conflict resolution skills through these workshops to boost employee performance.

Training Solutions for Everyone

Regardless of whether you work online, hybrid, or in-person, our virtual training workshops and courses are effective, allowing the development of organization, leadership, and employee conflict resolution ability.

In addition to our workplace conflict management courses, we offer specialized diversity training, communication skills workshops, customer service training, airline employee training, police training and more!

Ultimately, Pollack Peacebuilding is open to meeting you where you are at with our customizable workshop solutions.

tension courses through your workplace uncontrollably, consider what actions you should take to push your company’s harmony and productivity to the next level. If you want to mitigate the future consequences that everyday tension at work brings, contact us to set up training solutions.