Training Workshops for Improved Communication & Conflict Management in the Workplace
Pollack Peacebuilding Systems provides conflict management training workshops and seminars for employees, managers, and executives at organizations. The workshop is a dynamic, interactive event, specifically geared toward improving communication and managing workplace conflicts more efficiently.
Workplace Conflict Management Training involves:
- A brief overview of conflict psychology and theory
- How to identify early warning signs of intensifying conflicts
- Improved communication skills
- Better listening skills
- Constructing 3-part assertion messages
- Enhanced ability to understand and attend to co-worker needs and feelings
- Mediating disputes between team members, and between employees and customers
- Guidance Handling difficult clients or customer disputes
Office Conflict Can Be Toxic
There is almost nothing more toxic to a work environment and interoffice morale than conflict between coworkers, or between staff and management. That's why learning enhanced communication skills and conflict resolution techniques is an incredible asset to the company culture. Of course, executives and management trained in conflict management skills is an exceptional element at any company, but when the whole staff has some training in effective, non-aggressive communication and conflict resolution techniques, company culture becomes tremendously enhanced.
Conflict Management Training Can Prevent Legal or Financial Problems
The cost of better conflict management training for companies is incredibly lower than the potential lawsuits and public relation fiascoes that result from poorly handled internal disputes. At PPS, we are passionate about improving the employee experience and the overall office environment. We keep company values, policies, and interests in mind while training employees to effectively communicate with each other in order to create happier, more productive working atmospheres.
Benefits to Better Conflict Management Skills Include:
- Executives, managers, and employees optimize their interoffice relationships
- Improve interpersonal communication and thus productivity throughout the company
- Solution-focused problem solving to resolve difficult personnel challenges
- Ward off spiraling conflicts that could lead to legal and financial damages
- Turn conflicts into opportunities
- Help staff spend less time managing problems in order to spend more time running the company
- Create a happier, more productive work environment
- Resolve problems before they begin, grow, and/or fester
To discuss conflict management training for your company or agency, contact PPS today. We'd love to help improve your workplace environment.
A Look At Different Conflict Types
The Slow Broil: This may be a longstanding conflict or a culmination of minor disagreements. These types of conflicts can start in a variety of ways - from a clash of personalities to a miss-worded email. The one thing that “slow broils” have in common is that they have started a long time ago and have continued to build. With this type of conflict, most of the team is aware that something will happen - it isn’t a question of “if” but “when”. As a result, there is longstanding tension in the workplace that can last from days to months and is often punctuated by occasional, minor arguments or offhanded comments.
The “slow broil” causes a long-term strain in the workplace and can often cause prolonged stress which may even affect the health of your employees. Fortunately, workplace conflict management training can successfully resolve this type of conflict before it becomes a bigger problem.
The Big Bang: Unlike the “slow broil”, the “big bang” is sudden and usually takes people by surprise. An explosive conflict can be precipitated by a number of things, but the factors often go unnoticed at the workplace. As a result, no one sees it coming until some sort of altercation occurs and rumors may fly quickly at what exactly set off both parties. This type of conflict tends to be very distracting and particularly detrimental to productivity because other employees may become curious and begin to speculate as to the nature of the problem. Fortunately, your employees can benefit greatly by participating in a conflict management workshop which can help avoid escalating rumors and even prevent the entire episode from happening in the first place.
The Surprise: This type of conflict arises despite previous efforts at resolution. This type of conflict can be especially frustrating especially you may have already tried to work with both parties to resolve the problem. This type of recurring conflict is just another reason to invest in a professional conflict management workshop for your entire staff.
How PPS is Different from Other Types of Workplace Conflict Management Training
At Pollack Peacebuilding, our workplace conflict management training offers more than the standard conflict prevention and conflict resolution techniques that are often geared towards a select group of company leaders. Instead, our interactive workshops integrate all of your employees in a short and efficient training program that improves rapport, promotes teambuilding, and fosters increased productivity.
By having your entire staff create a bond and train in conflict resolution, you decrease the chances of conflict arising in the first place and mitigate the risk of lost profits. Moreover, the lack of stress that is due to conflict and giving your employees a solid set of tools to handle arising disagreements calmly and efficiently means that your employees will end up happier after the workshop.
In addition to our workplace conflict management training, we offer specialized diversity training, communications workshops, customer service training, airline employee training, police training and more! Contact us today to take your company’s harmony and productivity to the next level!