While conflict is a normal part of any organization or family, managing conflict effectively, unfortunately, does not come so naturally. Often, escalating interpersonal or systematic and structural challenges require the help of third-party experts. That’s why Pollack Peacebuilding Systems offers conflict resolution services in Phoenix and surrounding areas. With offices in Phoenix, AZ, we serve clients around the state of Arizona, from Sedona to Tucson. For acute disputes to complex organizational challenges in Arizona, we help reform relationships and create more peace and productivity across a variety of scenarios. Contact us today for immediate help.
While we offer a suite of reactive and proactive conflict management services, all our programs are custom-tailored to meet our clients’ needs. Our services include:
PPS’ mission is to help engender more peace at home or in the workplace. Use our services to facilitate increasingly positive relationships on the job and with family, and you’ll see transformation in ways you might not have imagined.
To create greater cooperation and peace in your life, you must learn how to manage conflict and resolve issues that arise from disagreements. Hiring a Pollack Peacebuilding Systems consultant can help.
Conflict management is the alternative dispute resolution (ADR) practice of finding positive and mutually beneficial ways to resolve disagreements. There are effective and less-than-effective ways to resolve conflicts. Even though conflict is likely inevitable, you can minimize it and transform it into a growth opportunity by engaging in 5 steps:
To dramatically increase efficiency and productivity in the workplace, and support positive communication, turn to Pollack Peacebuilding Systems retainer program for help with organizational relationships. You’ll have an on-call conflict management consultant ready to help improve your workplace.
Long-lasting or new personal relationships that seem difficult can benefit from PPS’ approaches to conflict resolution. We help you relate and communicate in more fulfilling and effective ways with the important people in your life. Improve interpersonal relationships and get your needs met with our help.
Contact Pollack Peacebuilding Systems today to learn more about conflict resolution in Arizona, and about hiring us for any alternative dispute resolution services.
Adults spend much of their time at work, collaborating with different personalities that they may or may not easily get along with. Conflict resolution is a handy tool to mitigate real-time dispute and managers should be equipped to handle small arguments with fairness and efficacy. These are some components of conflict resolution Arizona managers can truly benefit from.
To manage emotional escalation and mitigate unnecessary dispute, let’s explore skills of conflict management Arizona business owners can implement in their workplace.
Resolving conflict requires a leader. Someone who can manage their own emotions and set the tone for a respectful exchange of ideas and needs. This calls upon a slowdown of reactivity and the ability to hear others out with an open mind. If a third party is able to mediate conflict here, the most important first step is to validate the emotional expressions of both parties. It is truly uncommon that in a conflict one party is right and another is wrong. There are generally reasonable needs not being met for all participants, so effective mediation would require addressing that as the first step.
One of the worst things anyone can do in the midst of impending or full-on conflict is avoid and retreat. It might do wonders in the short-term but the long-term impacts are large and hardly worth momentary relief. Leaning into the conflict and addressing the problem head-on is a difficult thing to do, but it will demonstrate a level of maturity and will help a resolution be achieved more quickly. There are many skills of conflict resolution Arizona business owners can implement with arguing employees.
One common myth about conflict resolution is that it’s a worthy cause to sometimes bite your lip about how you really feel. While choosing your battles is definitely a worthy cause, it can sometimes do more harm than good to suppress or keep secret strong emotions. Without having an escape route, these emotions can fester into resentment and, eventually, more explosive anger. There are effective means of communicating emotions so that blame isn’t cast and conflict doesn’t escalate. Expressing emotions can even be an opportunity for empathy to be shared between arguing parties.
There is a spectrum of communication styles that ranges from passive to aggressive, with the passive style resulting in a lack of overall agency, and the aggressive style being somewhat intrusive, crossing the boundaries of others. In between those two polar points is the “assertive” communication style, which allows a person to ask for what they need while respecting the autonomy of others. Assertive communication is an important skill of mediation Phoenix businesses can incorporate into their workspace. It is an effective way to manage emotions in communication with others and returns a higher success rate of collaboration.
To listen is a basic skill of conflict management Arizona business owners can learn to implement with their employees. When we are in conflict with another person, it is important to address their wants, needs, and feelings the same way we want them to address ours. This takes listening, truly listening, to what they’re experiencing without feeling the need to jump into a defense of your own actions. Listening comes with validation; saying things like “I understand you’re feeling upset about this” or “it would make sense that this would make you angry.” This can be a disarming experience for someone overwhelmed by their emotions and can lead to more productive resolutions attempts.
Learning the effective components of conflict management is important if you’re leading a team of various personalities. These are skills that will carry managers through myriad personnel encounters throughout the day so that work can keep on getting done. Call Pollack Peacebuilding Systems for help with your work conflicts. We serve the greater Phoenix area and surrounding cities and counties in Georgia, including Scottsdale, Gilbert, Chandler, Mesa, and Glendale, AZ.