Workplace conflicts are normal and often healthy. They can lead to creative opportunities for both product innovation and healthier relationships. But that all depends on whether conflicts are properly managed. That’s where conflict resolution training comes in!
Conflict management skills do not come naturally to most people. They have to be learned, practiced, and honed for months or years to be truly effective. Our online certification course in conflict resolution skills is the most comprehensive, industry-recognized certificate program available.
In our online conflict resolution training and certification course, you’ll learn valuable skills such as:
In addition to empowering your employees to tackle tough and unpredictable situations in a way that makes them feel safe and in control, this training can help optimize communication and cooperation among team members, strengthen relationships, and assist in overall productivity.
From an organizational standpoint, investing in conflict resolution skills workshops is well worth the investment. Without these skills, you are at risk of incurring multiple costs resulting from:
This conflict resolution course covers a wide array of topics, with a special focus on conflict management techniques and effective communications skills. The intensive and dynamic program is designed to qualify learners to:
The course is geared for all professionals looking to progress in their careers by exhibiting extended education in conflict resolution and management training. At the end of the online course, you will have the skills necessary to successfully maintain healthy relationships and build peaceful workplace cultures..
How to Register
To register for our asynchronous, online conflict resolution certification, please go to. You will see a list of our online courses, as well as our certification program. Enrollment is quick, easy, and all online. If you are interested in instructor-led, in-person or virtual conflict resolution workshops, please contact us directly.
Our conflict resolution certification courses are taught by our CEO and Founder Dr. Jeremy Pollack. He is a social psychologist and a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, a nationwide conflict resolution consulting firm.
Dr. Pollack is also co-founder and chairman of the Peaceful Leadership Institute, a 501c3 non-profit dedicated to promoting the model and theory of Peaceful Leadership. Jeremy is a coach, trainer, mediator, and author. He coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits.
He is also the author of the The Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict. Jeremy holds a Ph.D. in Psychology, a Master’s degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP), and a Master’s degree in Evolutionary Anthropology.
About Pollack Peacebuilding
Pollack Peacebuilding provides both in-person and effective asynchronous, online conflict resolution training for individuals and companies, especially those who may work remotely and can benefit from online learning. Whether onsite or online, the training is dynamic, interactive, and specifically geared toward improving communication and mitigating conflicts more efficiently.
Why train with Pollack Peacebuilding? Because all of our training is:
Interactive online conflict resolution training that is customized to meet the specific needs of your business can include:
Our conflict resolution skills training workshops include a variety of modules about how better to handle conflict, both as a leader and a coworker. In addition to online communication skills training, participants will learn ways to avoid workplace conflict, resolve it when it arises, and keep up with ever-evolving workplace cultures.
This workshop helps individuals more constructively give and receive feedback, respond to challenging ideas more effectively, and hold people accountable in peaceful ways.
Our customized customer service video workshop can support companies whose representatives regularly engage with the general public. This training is a key factor in empowering customer service reps to deescalate potential conflicts, saving the company on legal and financial disputes while, instead, increasing customer satisfaction.
This video workshop enhances awareness, empowerment, and culture building skills that aim to enhance a work culture by analyzing and satisfying the needs of its workforce.
Our de-escalation workshop teaches techniques to manage emotional or potentially dangerous situations where conflict can escalate quickly. This is especially useful for those who work with the general public, including law enforcement, event staff, or customer service agents.
Conflict can have a significant impact on a company’s bottom line, including lost revenue, high attrition rates, lawsuits, and reputation failure. Not only can conflict management training prevent these negative consequences, it can lend itself to a more positive, collaborative, and innovative work environment. Statistics on workplace conflict show more can be gained through effective communication, diversity and inclusion, and well-trained employees who can adapt to unpredictable situations. Other benefits to online conflict resolution training include:
The certification offered by Pollack Peacebuilding is industry renowned and offers immense value in professional settings. Conflict management certification shows your team and employers that you possess the necessary skills to both mitigate employee conflict and proactively build more peaceful, productive cultures.
Our training is recognized and approved by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.Ready to get certified? To learn more about our online conflict resolution training, contact PPS today. We look forward to supporting your team toward building a more peaceful and productive culture.