Online Conflict Resolution Training Certification

Workplace conflicts are normal and often healthy. They can lead to creative opportunities for both product innovation and healthier relationships. But that all depends on whether conflicts are properly managed. That’s where conflict resolution training comes in!

Conflict management skills do not come naturally to most people. They have to be learned, practiced, and honed for months or years to be truly effective. Our online certification course in conflict resolution skills is the most comprehensive, industry-recognized certificate program available.

In our online conflict resolution course, you’ll learn valuable skills such as:

  • Effective communication sequences to better manage conflicts
  • Conflict analysis to discover the root cause of conflict and underlying issues
  • Effective problem-solving
  • Negotiation skills
  • Active listening
  • Manage conflict as a Human Resources professional
  • Handle workplace conflicts and disagreements more effectively as a leader
  • Recognize different types of conflicts, including
  • Mediation skills for leaders

Why Invest in Conflict Resolution Training?

In addition to empowering your employees to tackle tough and unpredictable situations in a way that makes them feel safe and in control, this training can help optimize communication and cooperation among team members, strengthen relationships, and assist in overall productivity.

From an organizational standpoint, investing in conflict resolution skills workshops is well worth the investment. Without these skills, you are at risk of incurring multiple costs resulting from:

  • High employee turnover
  • Low productivity
  • Decreased innovation
  • Increased employee sick days due to stress
  • Legal issues
  • Reputational effects

Overview of Online Conflict Resolution Training Certification

This conflict resolution course covers a wide array of topics, with a special focus on conflict management techniques and effective communications skills. The intensive and dynamic program is designed to qualify learners to:

  • accurately assess conflict scenarios;
  • identify underlying interests, needs, and goals of the parties involved;
  • and apply interest-based conflict resolution methods to arrive at Win-Win solutions.

The course is geared for all professionals looking to progress in their careers by exhibiting extended education in conflict resolution and management training. At the end of the online course, you will have the skills necessary to successfully maintain healthy relationships and build peaceful workplace cultures..

Conflict Resolution Certification Course Training


  1. Conflict Resolution Fundamentals
  2. Conflict Psychology
  3. Giving Feedback Effectively
  4. Responding to Difficult Feedback
  5. Responding to Difficult Ideas
  6. De-escalation Skills & Emotional Self-Management
  7. Inclusive Decision-Making
  8. Holding People Accountable Peacefully
  9. Building Peaceful Cultures
  10. Organizational Conflict

Key Features of Curriculum

  • Interactive modules
  • Real-world practice sessions and analysis
  • Expert-led sessions
  • Flexible learning schedule
  • Certificates of Completion for each online course
  • Certification available once all online courses are complete

Who is this Course for?

  • Working professionals
  • C-suite
  • Mid-level managers
  • HR personnel
  • Any individuals seeking to enhance their conflict resolution skills and leadership development
  • Our industry-leading methods have been taught around the world to companies in more than 60 industries

Course Requirements

  • No academic prerequisites are required for this course.
  • Complete all courses and quizzes

Course Duration

  • Course maintains ongoing enrollment throughout the year and begins at the student’s discretion.
  • The certification course training is asynchronous and can be completed at the learner’s convenience.
  • If Learners spend approximately 1-hour per week, they should be able to complete the certification in 12 weeks

How to Register

To register for our asynchronous, online conflict resolution certification, please go to. You will see a list of our online courses, as well as our certification program. Enrollment is quick, easy, and all online. If you are interested in instructor-led, in-person or virtual conflict resolution workshops, please contact us directly.

Instructor for the Courses

Our conflict resolution certification courses are taught by our CEO and Founder Dr. Jeremy Pollack. He is a social psychologist and a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, a nationwide conflict resolution consulting firm.

Dr. Pollack is also co-founder and chairman of the Peaceful Leadership Institute, a 501c3 non-profit dedicated to promoting the model and theory of Peaceful Leadership. Jeremy is a coach, trainer, mediator, and author. He coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits.

He is also the author of the The Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict. Jeremy holds a Ph.D. in Psychology, a Master’s degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP), and a Master’s degree in Evolutionary Anthropology.

About Pollack Peacebuilding

Pollack Peacebuilding provides both in-person and effective asynchronous, online conflict resolution training for individuals and companies, especially those who may work remotely and can benefit from online learning. Whether onsite or online, the training is dynamic, interactive, and specifically geared toward improving communication and mitigating conflicts more efficiently.

Types of Online Workshops and Conflict Resolution Training

Why train with Pollack Peacebuilding? Because all of our training is:

  • Led by experts in the field of peace and conflict management
  • Focused only on subjects related to organizational conflict management and culture optimization
  • Customized to each organization’s needs, goals, and specific system of conflict
  • A flexible fit for remote teams or employees who span the globe but rely on each other

Interactive online conflict resolution training that is customized to meet the specific needs of your business can include:

Conflict Resolution Skills Training

Our conflict resolution skills training workshops include a variety of modules about how better to handle conflict, both as a leader and a coworker. In addition to online communication skills training, participants will learn ways to avoid workplace conflict, resolve it when it arises, and keep up with ever-evolving workplace cultures.

Difficult Conversations Training

This workshop helps individuals more constructively give and receive feedback, respond to challenging ideas more effectively, and hold people accountable in peaceful ways.

Customer Service Training

Our customized customer service video workshop can support companies whose representatives regularly engage with the general public. This training is a key factor in empowering customer service reps to deescalate potential conflicts, saving the company on legal and financial disputes while, instead, increasing customer satisfaction.

Peaceful Cultures Training

This video workshop enhances awareness, empowerment, and culture building skills that aim to enhance a work culture by analyzing and satisfying the needs of its workforce.

De-Escalation Training

Our de-escalation workshop teaches techniques to manage emotional or potentially dangerous situations where conflict can escalate quickly. This is especially useful for those who work with the general public, including law enforcement, event staff, or customer service agents.

Benefits of Conflict Resolution Certification Online

Conflict can have a significant impact on a company’s bottom line, including lost revenue, high attrition rates, lawsuits, and reputation failure. Not only can conflict management training prevent these negative consequences, it can lend itself to a more positive, collaborative, and innovative work environment. Statistics on workplace conflict show more can be gained through effective communication, diversity and inclusion, and well-trained employees who can adapt to unpredictable situations. Other benefits to online conflict resolution training include:

  • Improved conflict resolution capabilities
  • Enhanced communication skills
  • Valuable certification to strengthen professional profiles
  • Building better relationships with in-house teams, business partners, customers, and vendors alike.
  • Increased productivity, morale, and revenue
  • Flexible and collaborative training environment for all employees whether in the room or out of the country

Industry-Leading Certification

The certification offered by Pollack Peacebuilding is industry renowned and offers immense value in professional settings. Conflict management certification shows your team and employers that you possess the necessary skills to both mitigate employee conflict and proactively build more peaceful, productive cultures.

Our training is recognized and approved by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.Ready to get certified? To learn more about our online conflict resolution training, contact PPS today. We look forward to supporting your team toward building a more peaceful and productive culture.

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