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Insurance agents have the unique role of supporting their customers on some of their worst days. This means that agents often spend their days speaking with stressed and upset people who may or may not be happy with the outcomes of their insurance claims. With added stressors to their role, agents may find themselves vulnerable to disputes among colleagues. Employees and management alike should have the tools needed to handle such conflicts so they don’t impact customers, and so agents’ morale can remain intact. This is why Pollack Peacebuilding Systems offers conflict resolution for insurance agencies. If your Insurance Agency is experiencing interpersonal challenges between coworkers, contact us today.
In high stress jobs, even the smallest disagreements can become kindling to office conflict. Insurance agents hold a unique position in the lives of their customers and need to know that management can support them if they start to show signs of burnout or overwhelm.
PPS is experienced in providing conflict resolution services for insurance companies, applying effective strategies to ongoing conflict as well as providing staff training in order to prevent it. We provide conflict resolution services that can set your organization as a leader in team rapport. PPS offers training and support that trickle down from the top and have a company-wide impact.
Tension can breed in insurance agencies of any size and scope. When conflict can’t be handled by internal personnel, a neutral third party should step in to prevent further damage. Both local and national insurance agencies need conflicts handled promptly and effectively to avoid any negative repercussions that impact customer experience, operational processes, and company culture.
The high-risk potential impacts of conflict make conflict resolution services for insurance agencies necessary. With the possibility of favoritism or personal alignments causing greater divide amongst employees, sometimes the best step to take is calling on outside help. By employing an impartial, third-party expert to mitigate the conflict, tension can be kept from escalating, mutually agreeable solutions can be reached, and relationships can be transformed.
Providing expert coaching and consulting in conflict management is an important investment to make in your team. Here are some of the benefits of utilizing conflict resolution for insurance agencies.
Conflict resolution services for insurance agencies can not only help coach you and your team through a current conflict, but they can also provide training for the best conflict resolution strategy of them all: prevention. Insurance claim disputes happen commonly. This puts agents at risk of dealing with disgruntled customers who may spark conflict with your employees. By training your employees on the nuances of effective conflict management, they can not only apply positive communication skills to others in the office, but they can also prevent an escalation when dealing with customers. Think of conflict resolution training, therefore, as one of the best insurance policies your company can employ to mitigate risk.
Resolving employee and customer disputes is challenging. Get support from one of the leading professional conflict resolution services in the country. Contact Pollack Peacebuilding Systems today to get the right solutions for your hardworking insurance agents.