Every workplace experiences conflict. Hotels and other travel industry environments are, of course, no exception. Since hotel workers are in the business of hospitality, however, it’s important to learn how to resolve conflicts quickly and discretely. Whether arguments happen between two co-workers or between entire departments, the tension certainly isn’t inviting for other staff members or customers. That’s why conflict resolution for hotels is so important. Unresolved conflict can lead to poor customer service, negative reputation, and ultimately a loss in revenue. Need immediate help resolving a conflict at your hotel? Contact Pollack Peacebuilding now.
Pollack Peacebuilding Systems (PPS) specializes in helping to facilitate discussions between those involved in personal disputes so that communication channels can be reopened and relationships can be rebuilt. With the help of our workplace conflict resolutions services, interpersonal conflicts are not only resolved efficiently but also with the notion of growth in mind. Our aim is to solve the current issue and to teach the skills necessary to mitigate the risk of future conflicts at hotels.
From Boutique Hotels to International Chains
Pollack Peacebuilding offers conflict resolutions for hotels large and small throughout the travel industry. Differences of opinion can occur in every setting from the smallest boutique hotels to multinational hotel chains serving thousands of guests. These disagreements can intensify quickly leading to a breakdown in communication.
Our experts in transformative and relational mediation can help pinpoint the root of conflict for each individual involved. We’ll serve as an impartial third-party that can help enhance communication and help participants begin the process of actually listening to each other. Our goal is to create Win-Win solutions that satisfy the needs of all parties whenever possible.
Mediating Relationships Between Hotel Staff
Those who work for the travel industry or have a role in hospitality services frequently have to deal with disgruntled or sometimes unreasonable customers. On a daily basis, staff members continually work hard to please hotel guests, and team members may disagree on the best way to accomplish this. Often, trouble also arises between management and front-desk staff.
When communication breaks down, things can spiral out of control, and some employees may decide to leave their job just to escape the conflict. This can create high turnover and employee replacement costs, as well as the potential for lawsuits and bad publicity. PPS offers expert conflict resolution for hotels that includes a detailed action plan for mediating relationships between hospitality staff members.
Mediating Relationships Among Hotel Executives
Executives who work in the hotel or travel industry are driven by staying profitable and competitive. Delivering the best service possible is often not easy, especially when executives disagree. When heated arguments become more and more frequent, it’s time to consider professional conflict resolutions services. Regardless of the issues, our experts work tirelessly to help high-level executives reach a Win-Win solution that works for all concerned. This also helps prevent potential financial and legal problems that could develop from long-standing disputes.
Conflict Resolution for Hotels: Creating Better Guest & Worker Experiences
Conflict resolution for hotels can help the hospitality brand prevent problems which could be costly or publicly damaging. At the same time, conflict resolutions services can help repair existing problems and relationships within the organization. We help both groups and individuals get past disputes, leading to a more productive and relaxed working atmosphere.
There are many possible types of conflict, and if your hotel is in the midst of seemingly unsolvable working relationship problems, get in touch with Pollack Peacebuilding Systems today. With the help of our conflict resolution services for hotels, relationships can be transformed and differences settled so you and your guests can enjoy a more productive and hospitable working environment. Contact PPS today to learn more.