Conflict can happen anywhere — at home, at work, between family members, business partners, or co-workers. And it’s okay! Conflict is normal, and it can be quite productive, as it often becomes an engine for growth. But it must be managed correctly, and proper conflict management is best guided by a professional, third-party conflict resolution expert. That’s why Pollack Peacebuilding’s conflict resolution services in Los Angeles can be so important for families and companies. If you need immediate help resolving a family or workplace conflict in Los Angeles, CA, contact Pollack Peacebuilding now.
While we offer a suite of reactive and proactive conflict management services, all our programs are custom-tailored to meet our clients’ needs. Our services include:
If you’re a boss or leader and you find it difficult to manage conflict when it erupts on your team, consider asking for professional help. PPS’ workplace conflict resolution services in Los Angeles are designed to provide unbiased, expert guidance that can help solve immediate conflict while also diminishing the chance for future conflict to erupt. Here are some important elements to consider when trying to manage conflict on your team:
The Meaning Behind the Words
Conflict management is about reducing the impact of a crisis. In order to do so, it can be helpful to slow down and recognize what is not actually being said. Understanding the importance of non-verbal communication and tuning into the underlying meaning of the conflict can help resolve it. When people become emotionally reactive, especially when they’re angry, they become overwhelmed and distracted, forgetting or never realizing what it is that’s actually bothering them. By validating the parties involved, respecting their emotions and allowing each person to speak their truths, it may take longer to reach a resolution, but the impact will be long-lasting.
PPS’ conflict resolution services in Los Angeles focuses on the most important skill you were likely never formally trained in: effective, non-aggressive communication. The ways in which we express ourselves to each other can alone be the kindle that starts a fight. Poor communication, misunderstandings, and passive or aggressive means of speaking and listening can turn something minor into an all-out battle. Through our conflict resolution services in Los Angeles, we aim to teach effective communication skills to not only solve the current conflict crisis but prevent future ones from unfolding.
Your Own Reactivity
As a manager, you might have your own emotional experiences when employees begin to fight. You might be frustrated at them for not seeming responsible and mature about their behaviors. You might feel inherently pulled to one side of the argument, favoring one employee over the other. You may find that your stress and anxiety soar to the point that you try to avoid the conflict altogether. The truth is that you are human and you won’t always have the perfect response. This is especially true when managers find themselves “too close” to the situation, such as those on a small team with vested interest in the dispute outcome. This is when outsourcing conflict management services can become helpful to you and your team. Pollack Peacebuilding can not only provide an unbiased, third-party perspective on your feuding employees, we can also help teach you the skills you need to manage your emotions and help support your team in crisis.
At work, and elsewhere else in our busy lives for that matter, we may feel that we are being backed into situations we don’t necessarily morally align with. This can create a degree of stress that’s easy to ignite, especially when the heat is on. Employees are susceptible to disputes with colleagues due to the combination of these pressures in the work environment. This can sometimes be difficult for managers to handle but its importance cannot be understated. Using the expertise of conflict resolution services in Los Angeles can make or break your team’s shot at positive work morale.
Like your team members, you don’t have to solve your employees’ conflict on your own. Get the conflict resolution Los Angeles employees deserve by contacting Pollack Peacebuilding today.
Professional conflict management services come with benefits that may not always be obvious at first glance. It’s easy to consider the positive impacts of not having employees at war with each other, but what other collateral impacts can be discovered when conflict resolution is successful?
When conflicts are addressed and morale is up, employees inherently become more productive. Teamwork is able to unfold without stress or resentments slowing down momentum. Individual work is more readily completed without the distractions of anxiety and anger. Pollack Peacebuilding offers conflict resolution Los Angeles employees deserve.
When teams work together with trust and positive morale, they can be better problem-solvers. Moreover, teams that can communicate effectively and aren’t under immense interpersonal stress are more likely to identify signs of trouble before they occur. This means that not only can your team become more proactive in making decisions and solving issues, they can also stay one step ahead by troubleshooting issues before they become full-blown problems. This is how teamwork can shift the culture of the company and the overall output.
Employees that feel able to thrive in their work environment are more likely to do so. Indeed, new ideas can rise out of the ashes of old conflict and renewed communication. Brainstorming becomes possible when teams know how to speak to each other without negativity or hostility. Employees can begin to support each other, leading to greater collective creativity and innovation. This benefits the entire company when new products or services are able to appear before your customers with an improved all-around experience for everyone.
Introducing improved communication to your team is likely to cultivate leadership, inspiring more lower-level employees to step into leadership roles. This not only provides professional development opportunities for many on your team, it also means that the roots of leadership will infiltrate into different corners of your workforce. This can be hugely beneficial when you realize that the best qualities of leadership bloom into collaboration, focus, and productivity.
There is, of course, the risk element to providing effective conflict resolution at work. Decreasing chances for costly employee turnover, negative publicity, employment-related lawsuits, and internal fraud are extremely important when considering how to resolve conflict at work and where to get help. When workplace relationships can be rebuilt and office morale reenergized, the potential for financial, legal, and public relations fiascos is significantly diminished.
Leaders are responsible for maintaining peace among their employees and, of course, with co-executives and managers at the company. That’s why leaning on professional, external conflict resolution services in Los Angeles can be the right move. Knowing your limits as a manager and calling in the experts when needed is the best choice you can make for your team and for the longevity of your company. Contact Pollack Peacebuilding Systems for more information on how we can help with our conflict management solutions.