Workplace Conflict Resolution

PPS’ Workplace Peacemaking Program: For Acute, Interpersonal Workplace Conflicts

Pollack Peacebuilding Systems’ Workplace Peacemaking Program is a unique, comprehensive program that helps coworkers, business partners, and colleagues navigate challenging interpersonal relationships and communication styles. The goal is to both solve tangible issues as well as improve communication and relational skills in order to transform relationships toward greater productivity and peace.

While each situation is unique, below are the typical steps to our Peacemaking process for conflict resolution in the workplace.  You can also read our Step-by-Step Guide for Mediating Conflict.

#1: One-on-One Interviews
Every peacebuilding effort begins with individual meetings between the peacebuilder and each participant involved.
#2: Facilitated Dialogue
Based on the individual interviews, the peacebuilder determines who to involve in dyadic dialogue sessions, facilitated by the peacebuilder.

#3: Follow-Up Coaching
One week after the dialogue sessions, the peacebuilder follows up with each participant to make sure the solutions are working.
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“We know the stress that workplace conflict can have on people’s health and on the organization’s culture. That’s why we’re passionate about helping executives and employees find peace at work.”

Jeremy Pollack
Founder & Peace Director

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One-on-One Follow-Up Coaching Sessions

By the end of each facilitated dialogue session, the peacebuilder will aim to create a viable, actionable plan to move forward in the relationship. This plan must be agreed upon by both parties and involve measurable goals and practices to reestablish a peaceful, productive relationship. Within one week following the dialogue sessions, the facilitator follows up with each participant to hear how the solutions are working and to help adjust and optimize any elements as needed.

One-on-One Interviews / Skill-Building

Once each party involved in the conflict has agreed to participate in a relationship mediation or facilitated dialogue (these terms are interchangeable), the first step is for each participant to meet individually with the facilitating peacebuilder. This is important to establish trust between the facilitator and each participant, and for the facilitator to understand the unique perspectives of each individual involved. During this phase, the peacebuilder will also help each participant clearly understand the potential underlying issues of the conflict and practice skills to communicate more effectively during the dialogue.

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We all know conflict can be challenging and stressful. And there's not always an easy solution to transforming or preventing conflict. We've designed programs that are efficient and effective to help organizations address the most difficult and pressing issues. Get in touch today to learn more.
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Phoenix, AZ 85016
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