Pollack Peacebuilding Systems' Workplace Peacemaking Program is a unique, comprehensive program that helps coworkers, business partners, and colleagues navigate challenging interpersonal relationships and communication styles. The goal is to both solve tangible issues as well as improve communication and relational skills in order to transform relationships toward greater productivity and peace.

While each situation is unique, below are the typical steps to our Peacemaking process for conflict resolution in the workplace.  You can also read our
Step-by-Step Guide for Mediating Conflict.

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The Peacemaking Program

CPR: Conflict Resolution, Problem-Solving, & Relationship Rebuilding

#1: One-on-One Interviews

Every peacebuilding effort begins with individual meetings between the peacebuilder and each participant involved.

#2: Facilitated Dialogue

Based on the individual interviews, the peacebuilder determines who to involve in dyadic dialogue sessions, facilitated by the peacebuilder.

#3: Follow-Up Coaching

One week after the dialogue sessions, the peacebuilder follows up with each participant to make sure the solutions are working.

Two people at coffee shop engaging in Conflict Resolution in Arizona

One-on-One Interviews / Skill-Building

Once each party involved in the conflict has agreed to participate in a relationship mediation or facilitated dialogue (these terms are interchangeable), the first step is for each participant to meet individually with the facilitating peacebuilder. This is important to establish trust between the facilitator and each participant, and for the facilitator to understand the unique perspectives of each individual involved. During this phase, the peacebuilder will also help each participant clearly understand the potential underlying issues of the conflict and practice skills to communicate more effectively during the dialogue.

Facilitated Dialogue (i.e. Relationship Mediation)

As an expert in conflict psychology and peacebuilding methods, the facilitating peacebuilder will bring the conflicted parties together, typically only in pairs but occasionally in groups, in order to start reparation efforts. Each peacebuilder facilitates dialogue in a unique way, though all sessions are carefully formatted based on years of conflict resolution experience. The true relational transformations occur during dialogue sessions.

Three people in mediation at an organization
Two employees shaking hands presumably after Conflict Resolution for Banking industry

One-on-One Follow-Up Coaching Sessions

By the end of each facilitated dialogue session, the peacebuilder will aim to create a viable, actionable plan to move forward in the relationship. This plan must be agreed upon by both parties and involve measurable goals and practices to reestablish a peaceful, productive relationship. Within one week following the dialogue sessions, the facilitator follows up with each participant to hear how the solutions are working and to help adjust and optimize any elements as needed.