Workplace Conflict Resolution

By the end of each facilitated dialogue session, the peacebuilder will aim to create a viable, actionable plan to move forward in the relationship. This plan must be agreed upon by both parties and involve measurable goals and practices to reestablish a peaceful, productive relationship. Within one week following the dialogue sessions, the facilitator follows up with each participant to hear how the solutions are working and to help adjust and optimize any elements as needed.

Once each party involved in the conflict has agreed to participate in a relationship mediation or facilitated dialogue (these terms are interchangeable), the first step is for each participant to meet individually with the facilitating peacebuilder. This is important to establish trust between the facilitator and each participant, and for the facilitator to understand the unique perspectives of each individual involved. During this phase, the peacebuilder will also help each participant clearly understand the potential underlying issues of the conflict and practice skills to communicate more effectively during the dialogue.