De-Escalation Training Workshop for Leaders, Coworkers, & Customer Service

Pollack Peacebuilding’s De-Escalation Training Workshop provides insights and tools to help those who may be required to handle emotionally escalated employees, coworkers, or customers. By learning the psychology of conflict and aggression as well as underlying causes and self-regulation tactics, workshop members can walk away feeling confident in their ability to keep a bad situation from getting worse and to manage their own emotional reactions in the process.

PPS’ De-Escalation Training Workshop Involves:

This de-escalation training workshop helps those who face emotionally triggered individuals regularly or those who want to be prepared in the event of a unique, stressful situation. The workshop provides you with the following conflict resolution and de-escalation skills:

  • Recognizing early warning signs of aggressive behavior before it escalates
  • Managing your own emotional needs and how to remain safe
  • Slowing down intense emotional reactivity
  • Techniques for calming individuals and oneself
  • Utilizing the proper body language, tone, and phrasing to de-escalate the situation
  • Handling intense situations with the priority of keeping everyone involved as safe as possible

Benefits of De-Escalation Training
Pollack Peacebuilding’s De-Escalation Training Workshop helps everyday coworkers and leaders as well as those who face the general public. All of us are occasionally presented with unpredictable situations that could feel overwhelming or dangerous. Emotions understandably run high when you feel that your needs, feeling, or safety or the safety of those around you is in jeopardy. This training teaches clear and straightforward tactics that can be practiced and easily recalled in stressful situations. The skills are easy to remember, and practicing them when you don’t need them can sharpen your ability to implement them when you do.

Who Can Benefit Most from De-Escalation Training
De-escalation training can benefit employees of any office or industry. We have custom-designed workshops for leaders, customer service agents, security officers, police officers, event managers and staff, or any client services professionals who handle live, face-to-face interactions with the general public. For all employees, conflict resolution and de-escalation skills can be useful for handling unpredictable situations where individuals may be unexpectedly triggered or chronically aggressive.

de-escalation skills training

Conflict Resolution and De-Escalation Skills

coworker de-escalation skills training workshop

Recognize the Early Warning Signs
Aggressive behavior usually seems to come out of nowhere. But if you’re properly trained, oftentimes you may be able to notice small warning signs that can indicate an angry person is about to become a safety risk. Learn those warning signs and the different types of aggression so that you can understand what the individual needs instead of what will make things worse.

Remain Calm
If you’re beyond your window of tolerance and feel flustered by the conflict, you won’t have a clear mind to handle the situation effectively. This training can help you learn self-regulation techniques to keep your rational mind engaged so you can neutralize the risk and not escalate the situation with your own anxiety.

Communicate Effectively
When someone is in a combative state, they’re difficult to connect with emotionally. Specific approaches are needed in order to handle this sensitive situation properly. Learn the skills for communicating effectively so you can extinguish the threat and connect with the aggressive individual on a calmer basis.

How Training Impacts your Work Life

Within the workforce, having conflict resolution skills to mediate other’s conflicts makes for better management and workplace community. Having a supervisor in a position where they are able to identify verbal conflict and de-escalate situations in the workplace while responding appropriately makes for a more cohesive environment. Catching these incidents quickly and being able to make both people in the conflict feel understood are basic de-escalation practices that can lead to greater effectiveness in the workplace. Due to there being not only conflict that arises between coworkers, but also conflict and violence in high intensity jobs, having this deescalation training and knowledge is pertinent to work life. 

How Training Impacts your Personal Life

Not only can conflict resolution training be beneficial in a professional setting, but it also aids in one’s personal life. Being able to handle conflict in the moment confidently and with a knowledge to be able to navigate verbal conflict benefits daily life. Having this type of knowledge and support to identify high conflict situations. Being able to take someone else’s perspective, practice active listening, and understand someone else’s point of view not only aids in communication. This ability to communicate while being an understanding active listener reduces conflict and aids in verbal de-escalation. 

Having these kinds of communication and de- escalation techniques in one’s conflict resolution toolkit aids in fostering healthy relationships with those close to us. Being able to practice and identify these situations in our lives help us in our interpersonal relationships and aid us in our relationships. When we are able to sit in conflict with another and practice active listening and perspective taking we are able to be better family members, friends, caretakers, etc. 

High Conflict Careers

There are many types of careers that are high intensity and often contain trauma management that benefit from de-escalation training. Some of these jobs include law enforcement officers, healthcare workers, therapists, and other jobs that include dealing with crisis situations. Having employees with the ability to grasp a better understanding of the core principles of the teachings and practices of de-escalation training can make the workplace safer. Knowing how to both communicate with these unique techniques to make the worst of situations successful is not only easier but also better for aiding the person in need. 

In some professions like police officers within law enforcement, training in de-escalation is already provided. So why invest in external training on de-escalating individuals? For one, external trainers are often experts in dealing with even the most high conflict people. These experts, like those we have at Pollack Peacebuilding Systems, bring a valuable perspective to training that internal trainers do not always have. In the end, administering verbal de-escalation* training allows employees to lead with better communication in crisis situations as well as provide greater safety to all parties involved within potentially dangerous incidents. 

Aggressive individuals can be difficult to handle, especially if your job requires you to be alert around the clock. Contact Pollack Peacebuilding Systems today to get the most from this De-Escalation Training Workshop for you or your employees.

Training in conflict resolution
De-escalation training program
police de escalation training

Aggressive individuals can be difficult to handle, especially if your job requires you to be alert around the clock. Contact Pollack Peacebuilding Systems today to get the most from this De-Escalation Training Workshop for you or your employees.

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