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This de-escalation training workshop helps those who face emotionally triggered individuals regularly or those who want to be prepared in the event of a unique, stressful situation. The workshop provides you with the following conflict resolution and de-escalation skills:
What Are the Benefits of Our De-Escalation Techniques Workshop?
Pollack Peacebuilding’s De-Escalation Training Workshop helps everyday coworkers and leaders as well as those who face the general public. All of us are occasionally presented with unpredictable situations that could feel overwhelming or dangerous. Emotions understandably run high when you feel that your needs, feelings, or safety or the safety of those around you is in jeopardy. This training teaches clear and straightforward tactics that can be practiced and easily recalled in stressful situations. The skills are easy to remember, and practicing them when you don’t need them can sharpen your ability to implement them when you do.
Who Can Benefit the Most from Conflict De-Escalation Techniques?
De-escalation training can benefit employees of any office or industry. We have custom-designed workshops for leaders, customer service agents, security officers, police officers, event managers and staff, or any client services professionals who handle live, face-to-face interactions with the general public. We offer both in-person and online training.
For all employees, conflict resolution and de-escalation skills can be useful for handling unpredictable situations where individuals may be unexpectedly triggered or chronically aggressive.
Recognize the Early Warning Signs
Aggressive behavior usually seems to come out of nowhere. But if you’re properly trained, oftentimes you may be able to notice small warning signs that can indicate an angry person is about to become a safety risk. Learn those warning signs and the different types of aggression so that you can understand what the individual needs instead of what will make things worse.
If you’re beyond your window of tolerance and feel flustered by the conflict, you won’t have a clear mind to handle the situation effectively. This training can help you learn self-regulation techniques to keep your rational mind engaged so you can neutralize the risk and not escalate the situation with your own anxiety.
When someone is in a combative state, they’re difficult to connect with emotionally. Specific approaches are needed in order to handle this sensitive situation properly. Learn the skills for communicating effectively so you can extinguish the threat and connect with the aggressive individual on a calmer basis.
Within the workforce, training your conflict resolution skills to mediate other’s conflicts makes for better management and workplace community. Having a supervisor in a position where they are able to identify verbal conflict and de-escalate situations in the workplace while responding appropriately makes for a more cohesive environment. Catching these incidents quickly and being able to make both people in the conflict feel understood are basic de-escalation practices that can lead to greater effectiveness in the workplace. Due to there being not only conflict that arises between coworkers, but also conflict and violence in high intensity jobs, having this deescalation training and knowledge is pertinent to work life.
Not only can conflict resolution training be beneficial in a professional setting, but it also aids in one’s personal life. Being able to handle conflict in the moment confidently and with a knowledge to be able to navigate verbal conflict benefits daily life. Having this type of knowledge and support to identify high conflict situations. Being able to take someone else’s perspective, practice active listening, and understand someone else’s point of view not only aids in communication. This ability to communicate while being an understanding active listener reduces conflict and aids in verbal de-escalation.
Having these kinds of communication and de-escalation techniques in one’s conflict resolution toolkit aids in fostering healthy relationships with those close to us. Being able to practice and identify these situations in our lives help us in our interpersonal relationships and aid us in our relationships.When we are able to sit in conflict with another and practice active listening and perspective taking we are able to be better family members, friends, caretakers, etc.
There are many types of careers that are high intensity and often contain trauma management that benefit from de-escalation training. Some of these jobs include law enforcement officers, healthcare workers, therapists, and other jobs that include dealing with crisis situations. Having employees with the ability to grasp a better understanding of the core principles of the teachings and practices of de-escalation training can make the workplace safer. Knowing how to both communicate with these unique techniques to make the worst of situations successful is not only easier but also better for aiding the person in need.
In some professions like police officers within law enforcement, training in de-escalation is already provided. So why invest in external training on de-escalating individuals? For one, external trainers are often experts in dealing with even the most high conflict people. These experts, like those we have at Pollack Peacebuilding Systems, bring a valuable perspective to training that internal trainers do not always have. In the end, administering verbal de-escalation training allows employees to lead with better communication in crisis situations as well as provide greater safety to all parties involved within potentially dangerous incidents.
Aggressive individuals can be difficult to handle, especially if your job requires you to be alert around the clock. Contact Pollack Peacebuilding Systems today to get the most from this De-Escalation Training Workshop for you or your employees.
Verbal de-escalation training gives you the tools necessary for resolving conflicts quickly and effectively. And while de-escalation tactics naturally vary depending on the situation and people involved, there are numerous general tips to keep in mind:
Now, for police officers and other law enforcement professionals, the protocol may be a bit different, depending on the severity of the situation and the person’s behavior. Law enforcement agencies should seriously consider the following tips for police training:
No matter how the situation evolves, whether you’re a police officer or customer service agent, keep your verbal de-escalation training in mind. It helps you feel prepared to take on any issue with confidence. Contact Pollack Peacebuilding if you want to learn more about de-escalation training.