How Training Impacts your Work Life
Within the workforce, having conflict resolution skills to mediate other’s conflicts makes for better management and workplace community. Having a supervisor in a position where they are able to identify verbal conflict and de-escalate situations in the workplace while responding appropriately makes for a more cohesive environment. Catching these incidents quickly and being able to make both people in the conflict feel understood are basic de-escalation practices that can lead to greater effectiveness in the workplace. Due to there being not only conflict that arises between coworkers, but also conflict and violence in high intensity jobs, having this deescalation training and knowledge is pertinent to work life.
How Training Impacts your Personal Life
Not only can conflict resolution training be beneficial in a professional setting, but it also aids in one’s personal life. Being able to handle conflict in the moment confidently and with a knowledge to be able to navigate verbal conflict benefits daily life. Having this type of knowledge and support to identify high conflict situations. Being able to take someone else’s perspective, practice active listening, and understand someone else’s point of view not only aids in communication. This ability to communicate while being an understanding active listener reduces conflict and aids in verbal de-escalation.
Having these kinds of communication and de- escalation techniques in one’s conflict resolution toolkit aids in fostering healthy relationships with those close to us. Being able to practice and identify these situations in our lives help us in our interpersonal relationships and aid us in our relationships. When we are able to sit in conflict with another and practice active listening and perspective taking we are able to be better family members, friends, caretakers, etc.
High Conflict Careers
There are many types of careers that are high intensity and often contain trauma management that benefit from de-escalation training. Some of these jobs include law enforcement officers, healthcare workers, therapists, and other jobs that include dealing with crisis situations. Having employees with the ability to grasp a better understanding of the core principles of the teachings and practices of de-escalation training can make the workplace safer. Knowing how to both communicate with these unique techniques to make the worst of situations successful is not only easier but also better for aiding the person in need.
In some professions like police officers within law enforcement, training in de-escalation is already provided. So why invest in external training on de-escalating individuals? For one, external trainers are often experts in dealing with even the most high conflict people. These experts, like those we have at Pollack Peacebuilding Systems, bring a valuable perspective to training that internal trainers do not always have. In the end, administering verbal de-escalation* training allows employees to lead with better communication in crisis situations as well as provide greater safety to all parties involved within potentially dangerous incidents.