At Pollack Peacebuilding Systems, we pride ourselves on providing a diverse, comprehensive range of conflict resolution services, including keynote presentations on conflict resolution and de-escalation. Our founder and CEO, Dr. Jeremy Pollack, is a frequent keynote speaker for conflict resolution and de-escalation skills at events and conferences throughout the country, which help professionals learn about the power of effective conflict resolution and de-escalation strategies in the workplace and beyond.
Keynote presentation conflict resolution services from Jeremy typically cover a range of topics to provide audiences with a comprehensive jump-start on their workplace conflict education. Among the topics typically covered include:
Conflict Resolution Skills
Acquiring conflict resolution skills starts with identifying and understanding the psychological dynamics accounting for workplace issues, such as feelings of resentment and problems relating to “fairness” and favoritism. Jeremy focuses on helping his audiences transition from reactive to proactive responses, since emotional reactions often result in deeper conflicts and increased workplace tension. He emphasizes active listening, or truly listening to others without any distractions, as well as dialogue skills. It’s not always what you say, but how you say it that can result in calm or heated reactions.
Conflict resolution skill topics also include coming up with new, creative ways of resolving workplace issues in healthy ways. Effective, lasting resolutions can sometimes require outside mediation, since professional mediators are objective, active listeners who provide tools for dealing with conflicts quickly and effectively.
De-escalation & Communication Skills
Learning how to diffuse workplace issues without further tension is a skill that takes time to master, as are healthy communication skills. Jeremy provides the foundation for acquiring these skills at a faster pace. He encourages courageous, honest conversations among team members, promotes awareness-building and empathy, and emphasizes a deeper understanding of common communication roadblocks. For example, he often discusses how body language and tone either help or hinder workplace conflicts, and what improvements can be made, if applicable.
By providing his audiences with a foundation in conflict resolution, Jeremy makes it possible for attendees to build on what they learned and apply their skills in the workplace when necessary.