# Pollack Peacebuilding Systems > Experts in Resolving Workplace Conflict ## Posts - [Consolidation of Studies Pinpoints 5 Key Factors to Finding Job Satisfaction](https://pollackpeacebuilding.com/blog/consolidation-of-studies-pinpoints-5-key-factors-to-finding-job-satisfaction/): Home > Blog > Consolidation of Studies Pinpoints 5 Key Factors to Finding Job Satisfaction Summary of: Holland, E., (2016). “5 Key Factors to Finding Job Satisfaction” The Chopra Center. Background & Theory: Job satisfaction significantly influences employees and organizations alike, leading to varying levels of productivity, morale, loyalty, performance, and stress depending on the level of satisfaction. Job satisfaction in everyday life is dependent on a variety of factors, many of which can be controlled. Two-factor theory suggests that employees experience job satisfaction through both extrinsic and intrinsic lenses. This consolidation of studies pinpoints five research-based intrinsic and extrinsic factors... - [How to Handle Conflict at Work When You're an Introvert](https://pollackpeacebuilding.com/blog/how-to-handle-conflict-at-work/): Home > Blog > How to Handle Conflict at Work When You’re an Introvert Aggressive tones, ongoing disagreements, posturing body language, and combative communication — these are things that can escalate to conflict and create stress in any employee. For introverts, this type of interpersonal conflict can be particularly difficult to manage. Fight, flight, or freeze may be triggered with certain volumes or tones of voice and figuring out how to handle conflict at work can feel impossible. How to Handle Conflict at Work Any kind of social conflict can be challenging for introverts, but work is where your response reflects... - [One Mediator Shares the Importance of Making Power Dynamics Even in Conflict Resolution](https://pollackpeacebuilding.com/blog/one-mediator-shares-the-importance-of-making-power-dynamics-even-in-conflict-resolution/): Home > Blog > One Mediator Shares the Importance of Making Power Dynamics Even in Conflict Resolution It is common for disputing parties, especially in the workplace, to have a power dynamic in which one has more pull than the other. This can be true if the workplace conflict includes an employee and their manager, an employee and their customer, or workers from different departments sparring over work details. Felicia Staub, a Washington State-based mediator recognizes the impacts of power in mediation, the challenges it can present in the process, and why it’s important to balance power before finalizing a solution.... - [Research Suggests Emotions are Both the Cause and Solution to Social Conflicts](https://pollackpeacebuilding.com/blog/research-suggests-emotions-are-both-the-cause-and-solution-to-social-conflicts/): Home > Blog > Research Suggests Emotions are Both the Cause and Solution to Social Conflicts Summary of: Ramirez Munoz, S. (2017). Understanding social conflict: Reason or emotion? In E. Morales-Lopez & A. Floyd (Eds.), Developing new identities in social conflicts (pp. 67-82). Amsterdam: John Benjamins Publishing Company. Background & Theory The author explores social conflict theory, how we understand it currently, and how we should view it moving forward. Ramirez Munoz does this through an epistemological study of social conflict. Research Questions The author seeks to answer the following questions: Is the current theory surrounding social conflict resolution through means... - [Risk Factors for Workplace Interpersonal Conflict: How to Prevent it Before It Begins?](https://pollackpeacebuilding.com/blog/workplace-interpersonal-conflict/): Home > Blog > Risk Factors for Workplace Interpersonal Conflict: How to Prevent it Before It Begins? Managers might scoff at the amount of time they have to put toward mitigating workplace interpersonal conflict instead of managing productivity, overseeing innovation, attending important meetings, and networking for individual or team growth. But what many managers don’t know until it’s too late is that conflict among team members can be costly. Productivity, profits, and retention can take a hit, but so can the overall morale of a working group, poisoning the company culture and potentially having a direct hit on customers. Workplace Interpersonal... - [Cost of Conflict in the Workplace](https://pollackpeacebuilding.com/blog/cost-of-conflict-in-the-workplace-old/) - [Research Finds Link Between Personality Traits and their Impact on Addressing Conflict](https://pollackpeacebuilding.com/blog/research-finds-link-between-personality-traits-and-their-impact-on-addressing-conflict/): Home > Blog > Research Finds Link Between Personality Traits and their Impact on Addressing Conflict Summary of: Tehrani, H. D., & Yamini, S. (2019). Personality traits and conflict resolution styles: A meta-analysis. Personality and Individual Differences, Volume 157, 1-10. https://linkinghub.elsevier.com/retrieve/pii/S0191886919307330 Background & Theory This article performs a meta-analysis to evaluate how personality traits and conflict resolution styles are connected. Clashes in personalities can create conflict, so it makes sense that personality traits could also impact how someone addresses conflict.  Research Questions Tehrani and Yamini in Personality traits and conflict resolution styles: A meta-analysis (2019), address the following questions: Do personality... - [Research Shows Too Much Cooperation Between Groups Can Cause Workplace Conflict](https://pollackpeacebuilding.com/blog/research-shows-too-much-cooperation-causes-workplace-conflict/): Home > Blog > Research Shows Too Much Cooperation Between Groups Can Cause Workplace Conflict Summary of: Schweiger, S., Konlechner, S. W., & Guttel, W. H. (2019). How cooperation reinforces conflict over time: The role of simplified images and disidentification. Project Management Journal, Volume 00(0), 1-15. DOI: 10.1177/8756972819891281 journals.sagepub.com/home/pmx Background & Theory The authors research how project management groups interact with one another, and how losing the delicate balance between cooperation and assertion creates conflict amongst the groups. Research Questions The authors evaluate the following questions in their study: How do assertiveness and cooperativeness affect a heterogeneous group in a workplace? What... - [Diversity and Conflict Management: How to Foster Inclusivity Instead of Disputes](https://pollackpeacebuilding.com/blog/diversity-and-conflict-management/): Home > Blog > Diversity and Conflict Management: How to Foster Inclusivity Instead of Disputes A diverse workplace fuels creativity, drives innovation, and enhances problem-solving by bringing together individuals from different backgrounds and perspectives. However, with cultural differences, varied communication styles, and conflicting values, workplace disputes can emerge. If not managed effectively, these disputes can escalate into a hostile work environment that impacts morale and productivity. To maintain an inclusive workplace and prevent diversity-related conflicts, organizations must take proactive steps. Through structured conflict management strategies, leadership can create an inclusive culture where employees feel valued and respected. This guide explores how... - [New Study Shows Link Between Aggressive Behavior and Implementation of Steps to Resolve Conflict](https://pollackpeacebuilding.com/blog/new-study-shows-link-between-aggressive-behavior-and-implementation-of-steps-to-resolve-conflict/): Home > Blog > New Study Shows Link Between Aggressive Behavior and Implementation of Steps to Resolve Conflict Summary of: Douglas, B., & Orpinas, P. (2019). Goals and strategies to solve peer conflict: Comparison by aggression trajectories. Pensamiento Psicológico, Volume 17(2), 23-35. doi:10.11144/Javerianacali.PPSI17-2.gssp Background & Theory This article explores how adolescent youth in three different aggressive behavior trajectories might use different methods, goals, and strategies to handle conflict, and what this means for preventative measures. Research Questions Douglas and Orpinas look at the following questions in their study: Do youth in varying trajectories of aggressive behavior use different means to resolve... - [13 Tools for Resolving Conflict in the Workplace](https://pollackpeacebuilding.com/blog/13-tools-for-resolving-conflict-in-the-workplace/) - [Study Explores Relationship Between Conflict Management Strategies and Organizational Performance](https://pollackpeacebuilding.com/blog/study-explores-relationship-between-conflict-management-strategies-and-organizational-performance/): Home > Blog > Study Explores Relationship Between Conflict Management Strategies and Organizational Performance Summary of: Nneka, A., “Conflict management and organizational performance: A study of selected breweries in the south east Nigeria” (2019). International Journal of Management and Entrepreneurship. 1-22. Background & Theory: The increasingly intricate and complicated nature of day-to-day organizational operations easily allows for the infiltration of conflict. The inevitability of conflict in the workplace often requires the use of conflict management strategies such as negotiation, joint consultation, collective bargaining, and alternative dispute resolution. This study examines the effectiveness of these conflict management strategies on organizational performance. Question(s):... - [How to Handle Conflict at Work: 6 Effective Strategies & Tips](https://pollackpeacebuilding.com/blog/5-ways-to-handle-conflict-in-the-workplace/): Home > Blog > How to Handle Conflict at Work: 6 Effective Strategies & Tips Conflict is part of every workplace. No matter how strong the team or how friendly the employees are, differences will eventually show up. When they do, how people respond can either create progress or lead to bigger issues. This guide offers six practical strategies on how to handle conflict in the workplace, drawing on research, proven insights, and methods used at Pollack Peacebuilding Systems to help organizations manage disputes with care and intention.   1. Understand the Sources of Conflict Before you can resolve conflict, you... - [How to Deal with Cliques & Favoritism in the Workplace](https://pollackpeacebuilding.com/blog/workplace-favoritism-cliques/): Home > Blog > How to Deal with Cliques & Favoritism in the Workplace If you thought the days of the “in” crowd were left lingering in the high school cafeteria, your employed adult self may be disappointed. Workplaces often experience their versions of cliques where certain team members create an impenetrable force, implying a social hierarchy that can certainly impede collaboration and productivity. Grouping up is a natural human instinct, but if workplace cliques become intense and exclusive, it could make managing conflict at work a necessary leadership skill to have at the ready, especially if you’re the boss. Identifying... - [Employee Conflict Resolution: When is it Simply Time for Termination?](https://pollackpeacebuilding.com/blog/employee-conflict-resolution-time-for-termination/): Home > Blog > Employee Conflict Resolution: When is it Simply Time for Termination? If you are a manager or in human resources, employee conflict resolution falls under your purview of responsibility. When two or more employees engage in conflict with each other, or other levels of management, it’s up to you to navigate the ups and downs of it and ensure the conflict gets resolved quickly with as little negative impact on the team as possible. Of course, this isn’t always easy to do, especially if you have an employee or two that always seems to be at the center... - [The Effects of Servant Leadership on Quality of Work Life and Conflict](https://pollackpeacebuilding.com/blog/the-effects-of-servant-leadership-on-quality-of-work-life-and-conflict/): Home > Blog > The Effects of Servant Leadership on Quality of Work Life and Conflict Summary of: Merdiaty, N., Aldrin, N., & Runtu, D., (2019). Role of servant leadership on quality of work life (QWL) and work conflict with adversity quotient as mediator. International Journal of Research in Business and Social Science. 88-95. Background & Theory: Maintaining a good work-life balance for employees is essential to employee health and organizational success. This balance can be measured with a management tool called the Quality of Work Life (QWL), which is a process where organizations enable employees to be key decision-makers over... - [Utilizing Conflict Resolution in the Workplace to Reduce Employee Turnover](https://pollackpeacebuilding.com/blog/utilizing-conflict-resolution-in-the-workplace-to-reduce-employee-turnover/): Home > Blog > Utilizing Conflict Resolution in the Workplace to Reduce Employee Turnover Employee turnover is a problem that some companies consistently suffer from. While there are likely a number of issues to address in such organizations, developing better systems for conflict resolution in the workplace is often critical. Various Strategies for Employee Turnover Effective strategies to support workplace retention are essential to any company. Some such strategies often include: Offering competitive pay, benefits, and flexibility Avoiding micromanagement Offering reasonable training opportunities Setting clear expectations Providing the tools needed to meet those expectations Establishing an inclusive company culture Hiring the... - [Workplace Relationships Stats: How Relationships Affect Engagement & Stress](https://pollackpeacebuilding.com/blog/workplace-relationships-stats/): Home > Blog > Workplace Relationships Stats: How Relationships Affect Engagement & Stress Work and stress are two words that very frequently go together. Assignments, meetings, deadlines, problem-solving – there’s no shortage of responsibilities at the job that can keep us up at night if we let them. But one area of work that can be quite stressful but over gets overlooked is workplace relationships. Workplace relationships stats from the American Institute of Stress show that most of our work stress – 46% – comes from workload, while 20% comes from juggling work/life balance, and 6% comes from lack of job... - [Solving Family Conflict: 4 Conflict Management Skills to Teach Your Kids](https://pollackpeacebuilding.com/blog/solving-family-conflict-teach-kids/): Home > Blog > Solving Family Conflict: 4 Conflict Management Skills to Teach Your Kids Conflict with family members is common due to the nature of these types of relationships, and yet solving family conflict is not necessarily something we’re taught to do. In school, we learn math, biology, literature, and history but we don’t typically get the opportunity to learn about our emotions and how to communicate them effectively. This is why it’s important for adults to not only learn conflict resolution skills but also share those skills with the youngsters of the family. Solving Family Conflict Arming kiddos with... - [New Study Examines the History, Opportunities, and Challenges for Mediation in Nigerian Land Disputes](https://pollackpeacebuilding.com/blog/new-study-examines-the-history-opportunities-and-challenges-for-mediation-in-nigerian-land-disputes/): Home > Blog > New Study Examines the History, Opportunities, and Challenges for Mediation in Nigerian Land Disputes Summary of: Uwaezuoke, I.N., & Owolabi, M.K. (2019). Challenges and Opportunities of Resolving Land Use Conflicts Through Mediation in Nigeria. The Proceedings of International Conference of Environmental Sciences, 264-271. Background & Theory: In Nigeria, what on the surface look like cultural disputes are often land disputes between villages, neighborhoods, or households. With land becoming an increasing source of conflict in Nigeria, the role of alternative dispute resolution in the Nigerian western legal system has been questioned. The history behind mediation in Nigerian cultures... - [Workplace Conflict at Walmart Erupts Once Again With Gender Discrimination Claims](https://pollackpeacebuilding.com/blog/workplace-conflict-at-walmart-erupts-once-again-with-gender-discrimination-claims/): Home > Blog > Workplace Conflict at Walmart Erupts Once Again With Gender Discrimination Claims Memos from the Equal Employment Opportunity Commission (EEOC) were made public last week, and they’re putting Walmart back in the spotlight. 178 female Walmart employees filed a complaint with the agency, which included concerns over being paid less than their male counterparts and denied opportunities to advance their careers.   In their documents, the EEOC asked Walmart and the women who filed the complaint to reach an agreement. A lawsuit could be filed by the agency if a settlement is not reached. Walmart’s History of Gender Bias... - [7 Types of Family Conflict: Why Do Families Fight? (+ Examples)](https://pollackpeacebuilding.com/blog/common-types-of-family-conflicts/): Home > Blog > 7 Types of Family Conflict: Why Do Families Fight? (+ Examples) The varieties and types of family conflict span a wide range of potential disputes we see in various settings of modern life. Of course, there are numerous reasons a married couple may regularly argue, but the reasons couples fight must be an entirely different (and lengthy) article. Hence, this article focuses on the most common types of family conflict between family members who are not married. That means adult siblings, parents, and children and extended family conflict. Why Do Families Fight More Than Friends? Families often... - [Family Conflict Resolution Strategies for a Family Fighting Over Money](https://pollackpeacebuilding.com/blog/family-conflict-resolution-strategies-money/): Home > Blog > Family Conflict Resolution Strategies for a Family Fighting Over Money Any group of individuals in any sort of setting who are attempting to cooperate in some fashion are sure to run into conflict from time to time. And family members, of course, are no exception. In fact, some of the most heated, emotional, long-standing, and painful disputes arise from family conflict. That’s probably because families share or have some impact on deeply personal, intimate elements of each other’s lives. That’s why just about every family could, at some point, benefit from learning better family conflict resolution strategies.... - [Conflict Resolution for Startups: 9 Common Startup Conflicts & Tips to Manage Them](https://pollackpeacebuilding.com/blog/conflict-resolution-for-startups/): Home > Blog > Conflict Resolution for Startups: 9 Common Startup Conflicts & Tips to Manage Them I’m sitting at a Thai Cafe on Mission St. in San Francisco. Piano jazz plays softly from the speaker in the ceiling. I slurp on flat noodles while reading a research paper on existential depth psychotherapy, feeling very sophisticated. I chuckle at myself but nonetheless enjoy the moment. My phone rings. It’s my client — the CEO of a startup, this one’s not in Silicon Valley but rather in Silicon Beach, about 350 miles south of the Thai restaurant on Mission. The jazz is... - [Humans' Natural State is Peace, Not Violence](https://pollackpeacebuilding.com/blog/peace-not-violence/): I have often heard the suggestion that “people are naturally violent.” And while it is true that human beings do have an innate capacity for violent aggression, I do not believe humans are intrinsically prone to violence. That is, our natural desire is to be in a state of peace, and so our natural state should actually be said to be one of peace. Now, this is not just some whimsical, hifalutin opinion I hold based on an idealistic hope for the world. Rather, my belief is based on both biological and social evidence. Below, I will present my case that... - [12 Roadblocks to Effective Communication & Why They Matter](https://pollackpeacebuilding.com/blog/12-roadblocks-communication/) - [Customer Service Conflict Resolution: 8 Strategies & 3 Examples](https://pollackpeacebuilding.com/blog/customer-service-conflict-resolution-guide/): Home > Blog > Customer Service Conflict Resolution: 8 Strategies & 3 Examples Customer conflict arises frequently, especially in dynamic, fast-paced environments. Working with an angry customer comes with the territory of doing business, but it can lead to increased stress for workers and diminished brand loyalty for customers. There is good news – you can turn conflict around. In fact, sometimes a corrective experience for an upset customer can lead to them becoming one of your more loyal patrons. This is a fragile endeavor, though, so taking the right steps in customer service conflict resolution is of the utmost importance.... - [Relationship Rules: Why a Relationship Agreement is Important](https://pollackpeacebuilding.com/blog/relationship-agreement-rules/): Home > Blog > Relationship Rules: Why a Relationship Agreement is Important Relationship rules exist in all types of relationships, whether there’s a relationship agreement or not. Regardless of the nature of your relationship – romantic, platonic, or business – you’re inherently bringing expectations of how you should treat and be treated. You determine, based on your personal values, what’s fair, what’s reasonable, and what your individual deal-breakers are. But what happens when your partner brings their own rules to the table; rules you don’t necessarily subscribe to? Relationship Rules There are positive aspects to having relationship rules in place. Establishing... - [The 6 C's of Relationship Rebuilding: A Conflict Resolution Process](https://pollackpeacebuilding.com/blog/relationship-conflict-resolution-process/): Home > Blog > The 6 C’s of Relationship Rebuilding: A Conflict Resolution Process One of the saddest results of ongoing conflict is the destructive impact it can have on relationships. What could otherwise be a productive or even loving relationship has taken damage that often seems irreparable. This damage is especially sad when it affects other innocent parties, like family members, co-workers, or large groups of people. While hope for rebuilding might seem bleak, history has proven that when both parties in a conflict are willing to put the time and energy into a transformative conflict resolution process, reinvigorated and... - [What Are the 5 Conflict Management Styles & Which is Best?](https://pollackpeacebuilding.com/blog/5-conflict-management-styles/): Home > Blog > What Are the 5 Conflict Management Styles & Which is Best? When groups of personalities combine under pressure in the workplace, at home, or in the community, conflict can all too easily arise. You might be called upon to extinguish the fire before it spreads. Like a blaze, disputes can quickly grow to impact other areas of the organization, build a permanent wedge between family members, or start to impart negative consequences to innocent community members. If you have no experience managing this type of dispute or fear your own emotions may be too high, learning the... - [Conflict Identity: A Roadblock to Peace & Conflict Resolution](https://pollackpeacebuilding.com/blog/conflict-identity-roadblock-peace/): Home > Blog > Conflict Identity: A Roadblock to Peace & Conflict Resolution Most individuals and groups who appear stuck in long-standing conflicts define themselves, at least in part, as “the ones who must fight.” Whether they see themselves as victims, dominants, or simply as having to struggle to survive or thrive; whether this struggle is with another party or simply within themselves (the individual’s life or among group members); this attachment to an identity of struggle is their “conflict identity.” A party’s conflict identity is a powerful roadblock to peace and conflict resolution proceedings. Individuals weave conflict identities into their... - [A Proper Definition of Conflict Resolution](https://pollackpeacebuilding.com/blog/definition-conflict-resolution/): Home > Blog > A Proper Definition of Conflict Resolution In order to begin implementing effective strategies for conflict management, one ought to be clear on the actual definition of conflict resolution. Many of our clients come to us with interpersonal relationship problems in need of solutions, or with organizational and employees conflicts which require resolution; but they aren’t quite sure what conflict resolution actually means and entails. To understand conflict resolution and how peace can be found from problem-solving, first let’s discuss some basics about conflict. Conflict is a Natural Part of Life None of us will live a life without... - [4 Conflict Resolution Tips That Will Actually Work](https://pollackpeacebuilding.com/blog/conflict-resolution-tips/): Home > Blog > 4 Conflict Resolution Tips That Will Actually Work When you’re in conflict with another person, attitude is the one thing that can make the encounter productive and an opportunity for growth, rather than a stressful and destructive circumstance. Remember the following 4 conflict resolution tips the next time you’re engaged in a conflict, and it might make all the difference in creating peace and cooperation. Tip #1 – Pause Before You Engage Conflict often causes a flight or flight response. It’s natural that we would want to remove ourselves from an uncomfortable situation or stand up to... - [Workplace Conflict: The Prevalence & Cost of Employer Lawsuits](https://pollackpeacebuilding.com/blog/workplace-conflict-lawsuits/): Home > Blog > Workplace Conflict: The Prevalence & Cost of Employer Lawsuits Small and medium-sized companies in the United States face nearly a 12% chance of being hit with an employment lawsuit. In some states, the potential for encountering an employee-driven claim is quite higher and much of the time, the charges arise from workplace conflict issues that could have been prevented. Specialty insurer Hiscox recent conducted a study that focused on employee lawsuit trends in the U.S. It found that Alabama, California, Nevada, New Mexico and Washington, D.C. were the top states where businesses were at risk of an... - [5 Outcomes of a Productive Meeting](https://pollackpeacebuilding.com/blog/productive-meeting/): Home > Blog > 5 Outcomes of a Productive Meeting How Do You Run a Productive Meeting? Recently, a business client of PPS was experiencing massive communication problems within the executive team, which led to dramatic inefficiency and stress. The CEO asked us to help. In talking with him, it became clear that some of his executives were not totally confident in their fellow team members, that trust was being challenged, and that morale was wavering. So, it was time to arrange an executive meeting. In addition to helping the CEO prepare for the meeting by working on effective communication, we... - [The Fundamentals of Conflict & Conflict Resolution](https://pollackpeacebuilding.com/blog/fundamentals-of-conflict/): Home > Blog > The Fundamentals of Conflict & Conflict Resolution Understanding Conflict & Cooperation To understand conflict, we actually have to understand cooperation because they are both two sides of the same coin. In other words, if we’re not in one state, we’re in the other. At all times, we are internally either in conflict or cooperation with ourselves; similarly, we are at all times in conflict or cooperation externally with our environments. That means we’re always either in one state or the other with any other individual with whom we cross paths. And sometimes we can be in a... - [The Evolution of Religion: A Mechanism for Cooperation and Conflict](https://pollackpeacebuilding.com/blog/evolution-religion-mechanism-cooperation-conflict/): Home > Blog > The Evolution of Religion: A Mechanism for Cooperation and Conflict There is a vast literature on the origins, functions, and proliferation of religious cognition, and an equal amount of debate among its researchers. Although no uniformly agreed-upon theory of the evolution of religion currently exists, there are particular hypotheses that have gained traction. One generally undisputed benefit of religion’s adaptive functionality, which helped drive the spread of uniform supernatural beliefs via cultural transmission, is ingroup cooperation. By way of ingroup/outgroup psychology, any mechanism that enhances ingroup cohesion will almost indefinitely also increase outgroup aggression (Teehan, 2010). Unfortunately,... - [The Importance of Confidentiality in Mediation](https://pollackpeacebuilding.com/blog/importance-confidentiality-in-mediation/) - [Conflict and The 6 Core Human Needs](https://pollackpeacebuilding.com/blog/conflict-6-core-human-needs/) - [Principled Negotiation: Definition, How-to & Examples](https://pollackpeacebuilding.com/blog/principled-negotiation-partners/): Home > Blog > Principled Negotiation: Definition, How-to & Examples A client (we’ll call him Jason) recently came to me for counseling prior to a negotiation between him and his business partner. Jason and his partner have been friends for 20 years, but they have only recently gone into business together. Jason had a list of concerns and steps that he wanted to see taken. He’s written an entire script to present to his partner about what “needs to happen next.” Upon hearing Jason’s list, the first question I asked him, which anyone should ask themselves before beginning negotiation: Is this... - [How to Deal with Aggression in the Workplace?](https://pollackpeacebuilding.com/blog/how-to-deal-with-aggression-in-the-workplace/): Home > Blog > How to Deal with Aggression in the Workplace? Some people default to reactions of aggression when facing challenging situations. When provoked or triggered, these folks don’t typically leave room to try to understand the reasons for a situation or work to seek creative solutions but instead will react quickly and intensely with anger. In these situations, the needs of said person become the priority, at least in their assertions, and it can be difficult to reason with or find common ground with them. This break in collaboration is one reason it is important to learn how to... - [Should You Hire a Conflict Resolution Company?](https://pollackpeacebuilding.com/blog/should-you-hire-a-conflict-resolution-company/): Home > Blog > Should You Hire a Conflict Resolution Company? Running a team is demanding and ensuring business needs are met takes up more time than you have allotted to the job. In kind, conflict is demanding and can take a physical and mental toll on the individuals involved, be they on the ground level of the dispute or at the point of intervention. It seems reasonable then to consider outsourcing mediation and resolution support to those who are better equipped in both time and skill. Should you hire a conflict resolution company so you can focus on your core... - [Researchers Investigate the Meta-Definition of Empathy](https://pollackpeacebuilding.com/blog/researchers-investigate-the-meta-definition-of-empathy/): Home > Blog > Researchers Investigate the Meta-Definition of Empathy Summary of: Guthridge, M., & Giummarra, M. J. (2021). The taxonomy of empathy: A meta-definition and the nine dimensions of the empathic system. Journal of Humanistic Psychology. https://journals.sagepub.com/doi/10.1177/00221678211018015 Background & Theory There is a lot of confusion surrounding the word empathy. The diverse many meanings of the word results in descriptions of a highly heterogeneous collection of related phenomena which has caused confusion as to what the true definition of empathy is.  Research Question(s) Researchers Michaela Guthridge and Melita J. Giumarra in the article “The Taxonomy of Empathy: A Meta-Definition and... - [How to Manage your Anger in the Workplace?](https://pollackpeacebuilding.com/blog/how-to-manage-your-anger-in-the-workplace/): Home > Blog > How to Manage your Anger in the Workplace? With growing stressors and ever evolving employee needs, it’s a challenging time to be a leader. And while it may be getting more and more challenging to manage, the expectations of leadership remain high. But with growing resources and tools to better manage stress, cultivate work/life balance, and address mental health needs, learning how to manage your anger in the workplace can be supportive of your professional growth rather than an obstacle. How to Manage your Anger in the Workplace? If learning how to manage your anger in the... - [Examples of Value Conflict in the Workplace](https://pollackpeacebuilding.com/blog/examples-of-value-conflict-in-the-workplace/) - [Research Explores Conflict and Crisis Management Strategies and the Importance of Handling Them Appropriately](https://pollackpeacebuilding.com/blog/research-conflict-and-crisis-management-strategies-and-the-importance-of-handling-them-appropriately/): Home > Blog > Research Explores Conflict and Crisis Management Strategies and the Importance of Handling Them Appropriately Summary of: Wobodo, C. C., Orianzi, R., & Oko-Jaja, B. (2020). Conflict and crisis management: A theoretical comparison. European Journal of Business and Management, 12(2), 16-22. Background & Theory This article explored how conflict and crisis both affect organizations and what the response by leadership and management needs to be in order to keep the organization functioning properly. Research Questions Wobodo, Orianzi, and Oko-Jaja, in “Conflict and crisis management: A theoretical comparison” (2020), seek to address the following questions: How do conflict and... - [Study Examines Nurses' Use of Conflict Management in the Workplace](https://pollackpeacebuilding.com/blog/study-examines-nurses-use-of-conflict-management-in-the-workplace/): Home > Blog > Study Examines Nurses’ Use of Conflict Management in the Workplace Summary Of: Başoğul, C., (2020). Conflict management and teamwork in workplace from the perspective of nurses. Perspectives in Psychiatric Care, 57(2). 610-619.  https://doi.org/10.1111/ppc.12584 Background & Theory To improve the workplace atmosphere within patient care facilities, the conflict management between nurses was studied to better understand workplace disruptions. The different strategies that are used when conflicts occur were studied to determine which conflict styles were most often used and how this data will be able to resolve further conflicts to create better workplace environments and safer spaces for patients.... - [Research Examines the Value of Self-Control in the Workplace](https://pollackpeacebuilding.com/blog/research-examines-the-value-of-self-control-in-the-workplace/): Home > Blog > Research Examines the Value of Self-Control in the Workplace Summary of: Wang, Y., Chen, K., Dou, K., & Liu, Y. (2021). Linking self-control to voluntary behaviors at workplace: The mediating role of job satisfaction. Frontiers in Psychology, 12, 1-9. https://doi.org/10.3389/fpsyg.2021.530297 Background & Theory This article evaluates the role of self-control and how it contributes to one’s behavior in the workplace. The initial hypothesis was that job satisfaction is the mediating relationship between self-control and either organizational citizenship behavior (OCB) or counterproductive work behavior (CWB). Research Questions Wang et al., in “Linking self-control to voluntary behaviors at workplace:... - [How to Resolve Misunderstandings in the Workplace](https://pollackpeacebuilding.com/blog/how-to-resolve-misunderstandings-in-the-workplace/): Home > Blog > How to Resolve Misunderstandings in the Workplace Have you ever been in a relationship that didn’t encounter at least the occasional misunderstanding? Misunderstandings can happen frequently in human interactions because each individual brings their own life context to the table, and when we hear things from other people, we filter them through the context we have. Our context is made up of our life experiences, core beliefs, and our values which vary from person to person. So while objective information may be offered, subjective experiences filter that information, possibly altering it into something else. And there we... - [Research Examines How Role Conflict Impacts Job Satisfaction Among Nurses](https://pollackpeacebuilding.com/blog/research-examines-how-role-conflict-impacts-job-satisfaction-among-nurses/): Home > Blog > Research Examines How Role Conflict Impacts Job Satisfaction Among Nurses Summary of: Naseer, T., Ahmad, F., Bano, A, Kausar, N., Mahmood, S., & Ali, F. (2021). Impact of role conflict and workload on job satisfaction: Moderating role of perceived organizational support. Psychology and Education, 58(5), 4656-4677. Background & Theory: Workplace conflict is a common occurrence across many industries that can impact employees in various ways. The healthcare industry is no exception, with conflict spurring due to several reasons. A recent study suggests that role conflict is particularly salient among degree-holding nurses in Pakistan because while they are... - [Research Explores Use of Conflict Management Games in Resolving and Understanding Workplace Conflict](https://pollackpeacebuilding.com/blog/research-conflict-management-games/): Home > Blog > Research Explores Use of Conflict Management Games in Resolving and Understanding Workplace Conflict Summary of: GanshKumar, R., Sujatha, L., & Guru, K. (2021). Effectiveness of conflict management games and activities in workplace. Turkish Journal of Computer and Mathematics Education, 12(11), 395-400. https://doi.org/10.17762/turcomat.v12i11.5891 Background & Theory This article explores the benefits of conflict management games (and similar activities) to determine conflict management styles within a team in the workplace and how they might contribute to conflict resolution and enhanced teamwork and productivity. Research Question GanshKumar, Sujatha, and Guru, in “Effectiveness of conflict management games and activities in workplace”... - [Research Investigates the Credibility of the ‘Monday Blues’ in Employee Workweeks](https://pollackpeacebuilding.com/blog/research-monday-blues-employee-workweeks/): Home > Blog > Research Investigates the Credibility of the ‘Monday Blues’ in Employee Workweeks Summary of: Pindek, S., Zhou, Z. E., Kessler, S. R., Krajcevska, A., & Spector, P. E. (2021). Workdays are not created equal: Job satisfaction and job stressors across the workweek. Human Relations, 74(9), 1447–1472. https://journals.sagepub.com/doi/10.1177/0018726720924444 Background & Theory: Common wisdom suggest that people enjoy going to work on Fridays as the work week draws to a close. Mondays, on the other hand, are often dreaded by employees, enough so that many claim to have the “Monday Blues.” But is there really a difference to how employees... - [Bring More Peace Into Your Life - Tip #19: Acknowledge Impact](https://pollackpeacebuilding.com/blog/bring-more-peace-into-your-life-tip-19-acknowledge-impact/): Home > Blog > Bring More Peace Into Your Life – Tip #19: Acknowledge Impact This week’s conflict resolution tip is about the importance of acknowledging impact when in conflict. This is an incredibly important part of conflict resolution, especially when attempting to reconcile something that happened in the past. Often, when someone has an issue with something we have done, we like to immediately find solutions to resolve the conflict. But it is important that before coming up with a solution for the future, we first recognize the impact that our actions had on the other person. We at Pollack... - [How to Give a Sincere Apology](https://pollackpeacebuilding.com/blog/how-to-give-a-sincere-apology/): Home > Blog > How to Give a Sincere Apology If you find yourself in a situation where you’ve wronged someone in some way, you likely have had the feeling that you need to apologize to them. But apologizing is often much easier said than done. When we find ourselves in these situations, we often wonder how to give a sincere apology that repairs some, if not all of the harm done. How to Give a Sincere Apology This first step with figuring out how to give a sincere apology is determining what type of apology you should give. Based on... - [Research Analyzes Relationship Between Arrogant Leadership, Negative Gossip, and Employee Resilience](https://pollackpeacebuilding.com/blog/research-arrogant-leadership-employee-resilience/): Home > Blog > Research Analyzes Relationship Between Arrogant Leadership, Negative Gossip, and Employee Resilience Summary of: De Clercq, D., Fatima, T., & Jahanzeb, S. (2021). Gossiping about an arrogant leader: Sparked by inconsistent leadership, mitigated by employee resilience. The Journal of Applied Behavioral Science, 57(3), 269–289. https://journals.sagepub.com/doi/10.1177/0021886320917520 Background & Theory: Arrogant leadership is defined as the practice by which leaders engage in presumptuous claims about their competencies, have inflated sense of self-importance, and impose superiority over their followers. This study examines how the presence of arrogant leadership affects employee tendencies to engage in negative gossip about said leader. It also... - [How to Repair a Relationship with a Business Partner](https://pollackpeacebuilding.com/blog/how-to-repair-a-relationship-with-a-business-partner/): Home > Blog > How to Repair a Relationship with a Business Partner There are many different types of relationships in a workplace that can experience the negative effects of conflict. While we’ve discussed conflict between team members, customers, and managers, it’s also important to discuss how to repair a relationship with a business partner after experiencing some foundation-shaking tensions. How to Repair a Relationship with a Business Partner Repairing a relationship with a business partner is necessary if you intend to continue working together, but may also be important if you decide to part ways. Maintaining respect in this relationship... - [The 12 Keys to Being a Peaceful Person](https://pollackpeacebuilding.com/blog/keys-to-being-a-peaceful-person/): Home > Blog > The 12 Keys to Being a Peaceful Person What makes a peaceful person? This question is something everyone from parents to organizational leaders want the answer to. For people interested in developing themselves and others into more peaceful people, understanding the keys to being a peaceful person is crucial. A 2021 review of research on peace focused on establishing a psychological foundation for peace education (Nelson, 2021). This resulted in five crucial factors for peace interventions that educators should consider when creating peace education programs. These five crucial factors include competencies, self-regulatory dispositions, perceptual constructs and dispositions,... - [Research Evaluates Relationship Between Organizational Culture and Conflict, and the Resulting Impacts on Performance](https://pollackpeacebuilding.com/blog/research-evaluates-relationship-between-organizational-culture-and-conflict-and-the-following-impacts-on-performance/): Home > Blog > Research Evaluates Relationship Between Organizational Culture and Conflict, and the Resulting Impacts on Performance Summary of: Veerankutty, K., & Rehna, V. J. (2020). Role of organizational culture in resolving organizational conflict and its impact on employees performance – A critical overview. International Journal of Innovations in Management, Engineering, and Science, 6(3). Background & Theory This article explores how organizational culture and organizational conflict influence each other, and whether organizational culture can potentially reduce conflict and/or improve performance. Research Questions Veerankutty and Rehna, in “Role of organizational culture in resolving organizational conflict and its impact on employees performance... - [Research Presents the Benefits of Intergroup Relational Identity for Organizations](https://pollackpeacebuilding.com/blog/research-presents-the-benefits-of-intergroup-relational-identity-for-organizations/): Home > Blog > Research Presents the Benefits of Intergroup Relational Identity for Organizations Summary of: Li, Z. (2021). Intergroup leadership: Two paths to encourage positive intergroup behaviours [Master’s thesis, Western University]. Electronic Thesis and Dissertation Repository. Background & Theory: Social identity theory posits that people encompass a social identity, an awareness that we belong to specific groups. Nestled within the constructs of social identity theory is the concept of intergroup relational identity. Opposed to collective identity which requests group members ignore their group identity in favor of a collective identity, intergroup relational identity allows group members to retain the individual... - [How to Grow from Substantive Conflict in the Workplace](https://pollackpeacebuilding.com/blog/substantive-conflict-in-the-workplace/): Home > Blog > How to Grow from Substantive Conflict in the Workplace Substantive conflict in the workplace revolves around how the work is getting done. Unlike conflicts that stem from personality conflicts or high stress, this type of conflict reveals gaps in performance as well as the root causes of those gaps. For this reason, substantive conflict can be utilized to strengthen how the team works together and what role the company plays in their individual success. Benefits of Substantive Conflict in the Workplace When disputes arise among team members, many managers will ask themselves how to overcome conflict at... - [The 5 Different Types of Apologies: How to Give an Honest Apology](https://pollackpeacebuilding.com/blog/the-5-different-types-give-an-honest-apology/) - [Research Suggests 5 Crucial Factors for Peace Interventions](https://pollackpeacebuilding.com/blog/research-suggests-5-crucial-factors-for-peace-interventions/): Home > Blog > Research Suggests 5 Crucial Factors for Peace Interventions Summary of: Nelson, L. L. (2021). Identifying determinants of individual peacefulness: A psychological foundation for peace education. Peace and Conflict: Journal of Peace Psychology, 27(2), 109–119. Background & Theory: Understanding how personal factors and personality can contribute to individual peacefulness is key to creating larger scale programs that teach people how to lead more peaceful lives. This literature review pinpoints several factors to consider when creating peace interventions and education programs. While the studies here specifically focus on student education, many of the takeaways can apply to everyone. Question(s):... - [8 Actionable Steps to a Peaceful Organization](https://pollackpeacebuilding.com/blog/8-keys-to-a-peaceful-organization/): Home > Blog > 8 Actionable Steps to a Peaceful Organization Earlier this year, we wrote a summary of a research paper that studied societies with inherent peace systems and came up with eight actionable keys to a peaceful organization. The paper focused on peace systems through anthropological and historical literature and their correlation with certain identified peace values. While it was often believed that all societies have engaged in war at some point because of the pervasiveness of an aggressive human nature, the authors argued here that some specific factors contribute to the development of peace systems within these cultures... - [Foundations of Intergroup Contact Research: Allport's "The Nature of Prejudice"](https://pollackpeacebuilding.com/blog/the-nature-of-prejudice/): Home > Blog > Foundations of Intergroup Contact Research: Allport’s “The Nature of Prejudice” Summary of: Allport, G. W. (1954). The nature of prejudice. Addison-Wesley.  Background & Theory Gordon Allport’s book, The Nature of Prejudice, became a well-known foundation for the study of prejudice and discrimination, as well as intergroup contact theory. The book is compiled of 31 chapters and discusses in detail what factors might influence prejudice, how prejudice can become discrimination, and how people may come to think and act the ways they do regarding outgroup members. A major component of this book was regarding group interactions and how... - [The Foundations of Intergroup Conflict Research: The Robbers Cave Experiment](https://pollackpeacebuilding.com/blog/intergroup-conflict-robbers-cave/): Home > Blog > The Foundations of Intergroup Conflict Research: The Robbers Cave Experiment Summary of: University of Oklahoma. Institute of Group Relations, & Sherif, M. (1961). Intergroup conflict and cooperation: The Robbers Cave experiment (Vol. 10, pp. 150-198). Norman, OK: University Book Exchange. Background & Theory: One of the most prominent studies on intergroup conflict is Muzafer Sherif’s Robbers Cave Experiment. Conducted in the 1950s, Sherif’s contribution to intergroup conflict literature has laid the groundwork for decades-worth of research on the subject. This article briefly summarizes the Robbers Cave experiment and its findings. Question(s): Research was conducted by Muzafer Sherif... - [Research Shows Benefits of Workplace Conflict in Some Organizations](https://pollackpeacebuilding.com/blog/research-shows-benefits-of-workplace-conflict-in-some-organizations/): Home > Blog > Research Shows Benefits of Workplace Conflict in Some Organizations Summary of: Phulpoto, K., Hussain, N., Buriro, G. S., & Maitlo, Y. (2021). Impact of workplace conflict on job satisfaction and employee performance. International Journal of Advanced Research in Engineering and Technology, 12, 609-616. Background & Theory: Workplace conflict is a given in every organization across all industries. This being said, it is important to understand how workplace conflict is viewed within organizations and how it impacts both job satisfaction and employee performance. This study focuses on this relationship and points to the potential benefits of workplace conflict... - [Tip #14: Look at Conflict with Optimism](https://pollackpeacebuilding.com/blog/tip-14-look-at-conflict-with-optimism/): Home > Blog > Tip #14: Look at Conflict with Optimism This week’s conflict resolution tip is about how it is important to look at conflict with optimism. Nobody likes being conflict—it’s uncomfortable, emotionally exhausting, and can lead to negative outcomes if not handled constructively. Due to the nature of conflict, people often think of it as a negative thing—as something to be challenged or avoided. However, conflict is neither negative nor positive, but is neutral. Certainly, conflict has the capability of bringing negative or positive outcomes. But conflict itself should be reframed as an opportunity for creativity. If we look... - [Managing Emotional Conflict in the Workplace](https://pollackpeacebuilding.com/blog/managing-emotional-conflict-in-the-workplace/): Home > Blog > Managing Emotional Conflict in the Workplace Many people will say that emotions don’t belong in the workplace. But regardless of whether or not they belong there, as human beings we can only do so much to compartmentalize our whole selves while on the clock. Emotional conflict in the workplace can be detrimental to employee morale and productivity, and if not handled effectively, can really damage an employee’s perspective of the organization and their role in it. Emotional Conflict in the Workplace While emotional conflict in the workplace can be as distracting to workflow as any other type... - [Tip #12: Address the Perception of Threat](https://pollackpeacebuilding.com/blog/tip-12-address-the-perception-of-threat/): Home > Blog > Tip #12: Address the Perception of Threat This week’s conflict resolution tip is about the importance of addressing the perception of threat when in conflict. When we experience conflict within ourselves and with others, sometimes we find that the conflict stems from a place of threat perception. This threat is often directed towards one’s basic psychological needs or goals. For example, an employee may think their manager is micro-managing them because they notice the manager taking control over their responsibilities. If we dig deeper, we may find that the employee feels their sense of autonomy is threatened.... - [3 Common Causes of Cross Cultural Conflict in the Workplace](https://pollackpeacebuilding.com/blog/common-causes-of-cross-cultural-conflict-in-the-workplace/): Home > Blog > 3 Common Causes of Cross Cultural Conflict in the Workplace Everyone deserves to feel safe and included in their workplace. In addition to the legal parameters established to ensure this, employers and leaders are also responsible for effectively addressing and preventing cross cultural conflict in the workplace. When people don’t feel safe at work, their work suffers because they’re suffering. Employee turnover may rise, morale may fall, and the organization may find itself needing to re-evaluate the values from which it operates. Cross Cultural Conflict in the Workplace In addition to being bad for morale and company... - [Tip #11: Create Peace Within Yourself](https://pollackpeacebuilding.com/blog/tip-11-create-peace-within-yourself/): Home > Blog > Tip #11: Create Peace Within Yourself This week’s conflict resolution tip is about the importance of creating peace within yourself. The old adage that “peace starts within” contains profound insight into how we can better resolve interpersonal conflicts and build peace in our lives. It is often a lot easier to resolve conflicts with others when we have first worked on and maintained a state of internal peace ourselves. In fact, if we have created peace with ourselves, it is much harder to be in conflict with others in general. How do we create this inner peace?... - [Employment Relations and Conflict Resolution](https://pollackpeacebuilding.com/blog/employment-relations-and-conflict-resolution/): Home > Blog > Employment Relations and Conflict Resolution Billions of company dollars and millions of company hours are sacrificed every year to workplace conflict. Maintaining a positive and collaborative work culture where each employee contributes in some form can be a helpful way to ward off spending time and money on resolutions. Employment relations and conflict resolution go hand-in-hand, so the way your employees interact with each other can determine whether or not you’ll have a culture of productive conflict management in the workplace. Employment Relations and Conflict Resolution There are certain elements that must be present in a workplace... - [Tip #10: Speak Calmly and Respectfully](https://pollackpeacebuilding.com/blog/tip-10-speak-calmly-and-respectfully/): Home > Blog > Tip #10: Speak Calmly and Respectfully This week’s conflict resolution tip is about the importance of speaking calmly and respectfully when in conflict. It may seem somewhat obvious to suggest that we should speak calmly and respectfully with each other to maintain cooperative relationships, but this isn’t always so obvious when in conflict. When we’re in conflict, we often feel emotionally triggered, which makes it hard to remain calm. Becoming defensive, blaming, and making accusations are much more common reactions to things that emotionally upset us. However, if our goal is to navigate out of conflict and... - [Literature Review Highlights the Relationship between Team Conflict, Conflict Management, and Team Performance](https://pollackpeacebuilding.com/blog/literature-review-highlights-the-relationship-between-team-conflict-conflict-management-and-team-performance/): Home > Blog > Literature Review Highlights the Relationship between Team Conflict, Conflict Management, and Team Performance Summary of: Luo, Y., & Lu, L. (2020, November). A review of research on team conflict, conflict management and team performance. Advances in Economics, Business and Management Research, 155, 321-326. https://www.atlantis-press.com/article/125947095 Background & Theory: Over the past few decades, utilizing teams within the workplace has been increasingly common. With uptick in team collaboration naturally comes an uptick in team conflict and need for conflict management. This literature review examines the current research literature on the relationship between team conflict, conflict management, and team performance... - [Research Explains How Language May Impact Likelihood of Furthering Intergroup Relationships](https://pollackpeacebuilding.com/blog/research-explains-how-language-may-impact-likelihood-of-furthering-intergroup-relationships/): Home > Blog > Research Explains How Language May Impact Likelihood of Furthering Intergroup Relationships Summary of: Kim, S. & Harwood, J. (2020). Facebook contact: The effect of an outgroup member’s language proficiency on desire for future intergroup contact. International Journal of Intercultural Relations, 77, 160-168. https://linkinghub.elsevier.com/retrieve/pii/S0147176720301449 Background & Theory This article examined how language can impact one’s ability to mesh with outgroup members and the likelihood of further developing the relationship, in this case specifically examining the relationship between international groups. The article touches on how communication can affect intergroup relations due to stereotypes, identification, cultural barriers, etc. Research Questions... - [Empathy Can Be Learned, But How? Research on the Impact of Empathy Training](https://pollackpeacebuilding.com/blog/empathy-can-be-learned-but-how-research-on-the-impact-of-empathy-training/): Home > Blog > Empathy Can Be Learned, But How? Research on the Impact of Empathy Training Summary of: Bas-Sarmiento, P., Fernández-Gutiérrez, M., Baena-Baños, M., Correro-Bermejo, A., Sergio Soler-Martins, P., & de la Torre-Moyano, S. (2020). Empathy training in health sciences: A systematic review. Nurse Education in Practice, 44, 1-13. https://linkinghub.elsevier.com/retrieve/pii/S1471595318300921 Background & Theory This article explored how empathy training can impact people in the workplace, in this case, specifically those in the healthcare field. This was done through a systematic review of available research relating to empathy training, what we know, and what we can further study. Research Questions Bas-Sarmiento... - [Tip #7: Challenge your Beliefs](https://pollackpeacebuilding.com/blog/tip-7-challenge-your-beliefs/): Home > Blog > Tip #7: Challenge your Beliefs This week’s conflict resolution tip is about the importance of challenging your beliefs. The first step to challenging your beliefs is recognizing the difference between knowledge and belief. Although there are many different philosophies that undergird this subject, the way I approach knowledge is by viewing it as a concept of truth or reality that is supported by empirical evidence or direct observation with the senses. On the other hand, belief is a concept of truth or reality that is not necessarily supported by empirical evidence or direct observation with the senses.... - [Preference for Cliques: What this Study on Social Dominance Orientation Tells us about Hierarchy in the Workplace](https://pollackpeacebuilding.com/blog/preference-for-cliques-what-this-study-on-social-dominance-orientation-tells-us-about-hierarchy-in-the-workplace/): Home > Blog > Preference for Cliques: What this Study on Social Dominance Orientation Tells us about Hierarchy in the Workplace Summary of: Wang, C., Huang, F., Stathi, S., & Vezzali, L. (2020). Positive and negative intergroup contact and willingness to engage in intergroup interactions among majority (Han) and minority (Uyghur) group members in China: The moderating role of social dominance orientation. International Journal of Intercultural Relations, 75, 132-140. DOI: 10.1016/j.ijintrel.2018.09.002 Background & Theory Intergroup contact theory has been widely studied in peace literature, however, not in non-western contexts. Further, social dominance orientation (SDO), which is an individual difference variable indicating a... - [Interview Question: Tell Me About a Conflict with a Coworker and How You Resolved It](https://pollackpeacebuilding.com/blog/interview-question-tell-me-about-a-conflict-with-a-coworker-and-how-you-resolved-it/): Home > Blog > Interview Question: Tell Me About a Conflict with a Coworker and How You Resolved It If you’re on the hunt for a new job or you’re growing worried about your upcoming job interview, you may find yourself trying to remember some typical questions a potential employer may ask. Questions about managing conflict may not come up in all job settings, but if you’re working with customers, leading a team, or managing projects that are people-centric, your future boss may want to know a bit about your past experiences around conflict with a coworker and how you resolved... - [Study Examines How Team Power Dynamics Affect Shared Leadership Effectiveness](https://pollackpeacebuilding.com/blog/study-examines-how-team-power-dynamics-affect-shared-leadership-effectiveness/): Home > Blog > Study Examines How Team Power Dynamics Affect Shared Leadership Effectiveness Summary of: Sinha, R., Chiu, C., & Srinivas, S.B. (2021). Shared leadership and relationship conflict in teams: The moderating role of team power base diversity. Journal of Organizational Behavior, 1-19. DOI: 10.1002/job.2515 Background & Theory: The research surrounding the effectiveness of shared leadership in teams is mixed. For example, some studies note the benefits of improved intrateam harmony and reduced conflict through shared leadership. However, other studies focused on the element of power in teams suggest that shared leadership can lead to increased team conflict. This study... - [Tip #6: Focus on the Individual, Not the Group](https://pollackpeacebuilding.com/blog/tip-6-focus-on-the-individual-not-the-group/): Home > Blog > Tip #6: Focus on the Individual, Not the Group This week’s conflict resolution tip highlights the importance of focusing on the individual, instead of the group when you are in conflict. Think about a group that you disagree with, whether it be a political affiliation, sports team, or another group that you don’t align with to some degree. Now, imagine you are about to have a conversation with an individual that identifies as a member of this group. What is running through your mind leading up to this conversation? It is likely that you will enter this... - [Tip #5: Take a Moment Before Responding](https://pollackpeacebuilding.com/blog/take-a-moment-before-responding/): Home > Blog > Tip #5: Take a Moment Before Responding This week’s conflict resolution tip is to take a moment before responding. Take a Moment Before Responding Imagine the most recent conflict you had with someone. How did you feel? Often, when people are in conflict we feel triggered emotionally in some way. When we feel defensive, likely one of our basic needs or goals are being impeded or threatened. As these feelings come up, it is common to want to react or respond quickly to things that trigger us emotionally. In fact, we tend to react quickly without mindfulness... - [Creating Workplace Peace: Mitigating Risk and Managing Conflict in Organizations](https://pollackpeacebuilding.com/blog/creating-workplace-peace-mitigating-risk-and-managing-conflict-in-organizations/): Home > Blog > Creating Workplace Peace: Mitigating Risk and Managing Conflict in Organizations What are the keys to creating workplace peace? How can leaders go about mitigating risk and managing conflict in organizations? From creating effective communication practices to being knowledgeable of legal considerations, this article focuses on a number of ways of mitigating risk and managing conflict in organizations. On March 18th, Pollack Peacebuilding Systems hosted a panel discussion on “Creating Workplace Peace: Mitigating Risk and Managing Conflict in Organizations” as part of our Peacebuilding Panel Series. We were joined by four expert panelists, Sara Jeckovich, Terrell Holmes, John... - [4 Common Problems and Challenges for Mediators](https://pollackpeacebuilding.com/blog/common-problems-and-challenges-for-mediators/) - [Review Analyzes the Weaknesses of the Implicit Association Test on Predicting Behavior](https://pollackpeacebuilding.com/blog/review-analyzes-the-weaknesses-of-the-implicit-association-test-on-predicting-behavior/): Home > Blog > Review Analyzes the Weaknesses of the Implicit Association Test on Predicting Behavior Summary of: Meissner, F., Grigutsch, L.A., Koranyi, N., Müller, F., & Rothermund, K. (2019). Predicting behavior with implicit measures: Disillusioning findings, reasonable explanations, and sophisticated solutions. Frontiers in Psychology, 10. https://www.frontiersin.org/articles/10.3389/fpsyg.2019.02483/full Background & Theory: The Implicit Association Test (IAT) is commonly utilized by educators and researchers worldwide to make salient the presence of subconscious implicit associations. Over the past 20 years, researchers have been excited by the idea that the IAT provides an outlet to bridge the gap between implicit attitudes and behavior. However, research... - [Tip #3: Take Responsibility Where You Can](https://pollackpeacebuilding.com/blog/tip-3-take-responsibility-where-you-can/): Home > Blog > Tip #3: Take Responsibility Where You Can This week’s conflict resolution tip is about taking responsibility where you can. A lot of people have difficulty owning up to what they’ve done or said because they believe that by doing so, they would be taking responsibility for wrongdoing. And therefore, in an effort not to admit wrongdoing, they do not own up to how their actions may have affected the other party. Acknowledging behavior and admitting wrongdoing are often conflated, which makes people shy away from taking responsibility. This is why it is important to separate these two... - [Research Explores Relationship Between Conflict and Identity: What We Know and What We Need to Know](https://pollackpeacebuilding.com/blog/research-explores-relationship-between-conflict-and-identity-what-do-we-know-and-what-do-we-need-to-know/): Home > Blog > Research Explores Relationship Between Conflict and Identity: What We Know and What We Need to Know Summary of: Chowdhury, S. M. (2021). The economics of identity and conflict. Oxford Research Encyclopedia of Economics and Finance. https://doi.org/10.1093/acrefore/9780190625979.013.613 Background & Theory This article reviews various studies and information available as it pertains to conflict and identity, and looks at how these are connected and what research has provided us about these areas, and where we yet need to study further. Research Question Chowdhury, in “The economics of identity and conflict” (2021), seeks to address the following question: How are... - [Tip #2: Be Clear on Your Intentions](https://pollackpeacebuilding.com/blog/tip-2-be-clear-on-your-intentions/): Home > Blog > Tip #2: Be Clear on Your Intentions This week’s conflict resolution tip is about being clear on your intentions. When you are making decisions that will impact others, it is important to ensure you are clear with your intentions. If people do not understand your intentions and are impacted by your decisions, then your actions run the risk of being negatively skewed due to underlying negativity bias people may hold. Instead of making decisions alone and not communicating with those who may be impacted, be sure to be open and honest with them about your thought processes.... - [Preventing and Addressing Cross Cultural Conflict in the Workplace](https://pollackpeacebuilding.com/blog/cross-cultural-conflict-in-the-workplace/): Home > Blog > Preventing and Addressing Cross Cultural Conflict in the Workplace Cross cultural conflict in the workplace can arise when different perceptions around power, resources, and compatibility create competition between individuals or groups. While culture can include several different types of qualifiers, we’ll focus today on how different ethnic backgrounds can be impacted by this conflict. Organizations that are diverse and inclusive to different cultures may experience cross cultural conflict in the workplace, especially if training and company culture haven’t caught up. There are ways to prevent and manage this type of conflict and, in fact, utilize it as... - [Study Shows Teamwork Workshop Leads to Greater Growth Mindset and Team Communication](https://pollackpeacebuilding.com/blog/teamwork-workshop-growth-mindset/): Home > Blog > Study Shows Teamwork Workshop Leads to Greater Growth Mindset and Team Communication Summary of: Bradley, C.L., Jeter, E., Lee, S. & Cooper, J.B. (2021). Impact of a teamwork and conflict management workshop on growth mindset and team communication. Manuscript for the American Association of Colleges of Pharmacy, 1-12. Background & Theory: There is a heavy reliance on successful team communication in the healthcare industry, as it allows for providing safe and effective care of patients. However, just putting people together in teams does not necessarily equal good teamwork. This study looks at the role of workshops on... - [Research Shows Value of Empathy to Prevent Conflict](https://pollackpeacebuilding.com/blog/research-shows-value-of-empathy-to-prevent-conflict/): Home > Blog > Research Shows Value of Empathy to Prevent Conflict Summary of: Smolyaninova, O.G., Posokhova, S.T., Izotova, M.Kh. (2020). The possibilities of empathy in preventing interpersonal conflicts in the educational environment of a higher education institution. Journal of Siberan Federal University: Humanities and Social Sciences, 13(2), 219-233. DOI: 10.17516/1997-1370-0553. Background & Theory This article explores how empathy plays a role in interpersonal conflicts, specifically as it relates to students in a university setting. The article touches on how empathy may be used to prevent or resolve conflicts, and its practical use in certain career fields. Research Question Smolyaninova, Posokhova,... - [Targeting Conflict Management Techniques in the Workplace](https://pollackpeacebuilding.com/blog/targeting-conflict-management-techniques-in-the-workplace/) - [Research Explores Negative Identity and Its Impact on Conflict Resolution](https://pollackpeacebuilding.com/blog/research-explores-negative-identity-and-its-impact-on-conflict-resolution/): Home > Blog > Research Explores Negative Identity and Its Impact on Conflict Resolution Summary of: Cohen, J.R. (2020). Negative identity and conflict, 35 Ohio St. J. on Disp. Resol., 737. Background & Theory This article explores negative identity and how this contributes to conflict. Negative identity is defined here as holding an identity because one is not like another person or not part of a specific group. Research Questions Cohen, in “Negative Identity and Conflict” (2020), seeks to address the following questions: What is negative identity, and how does it contribute to conflict? How can people work through negative identity to resolve... - [PPS Spotlight on Peacebuilder Colleen Passard](https://pollackpeacebuilding.com/blog/pss-spotlight-on-peacebuilder-colleen-passard/): Home > Blog > PPS Spotlight on Peacebuilder Colleen Passard Throughout her career, Peacebuilder Colleen Passard has focused on the role presence and consciousness play in actuating leaders, organizations, teams and individuals to live into their highest potential. Deeply inspired by the work of C.G. Jung and her own lived experience, Colleen combines psychology and the alchemy-of-being to incite peace, courageous conversations, and the WEvolution of Team Human. Colleen has over a decade of experience in Employment Dispute Mediation and is a certified EEO Counselor currently serving on a mediation panel for The Department of Homeland Security. Colleen is also a... - [Social Media Usage and Intergroup Relations: Why Increased Usage Leads to Decreased Peace and How to Curate Truly Inclusive Spaces](https://pollackpeacebuilding.com/blog/social-media-usage-and-intergroup-relations-increased-usage-leads-to-decreasing-peace/): Home > Blog > Social Media Usage and Intergroup Relations: Why Increased Usage Leads to Decreased Peace and How to Curate Truly Inclusive Spaces Summary of: Gallacher, J. D., Heerdink, M. W., & Hewstone, M. (2021). Online engagement between opposing political protest groups via social media is linked to physical violence of offline encounters. Social Media + Society. https://journals.sagepub.com/doi/10.1177/2056305120984445 Background & Theory Digital communication is becoming more common than ever and is known to influence political outcomes for the past few years. The intergroup contact theory, which is a popular method employed by peacebuilders, can be extended to the social media milieu with... - [Study Analyzes Relationship Between Conflict Management and Emotional Intelligence](https://pollackpeacebuilding.com/blog/study-analyzes-relationship-between-conflict-management-and-emotional-intelligence/): Home > Blog > Study Analyzes Relationship Between Conflict Management and Emotional Intelligence Summary of: Winardi, M.A., Prentice, C. & Weaven, S. (2021). Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science, DOI: 10.1080/21639159.2020.1808847 Background & Theory: There have been a number of studies conducted on the topic of conflict management and emotional intelligence in the workplace. However, there is a lack of research focusing on emotional intelligence as a predictor of constructive conflict management. This literature review considers the benefits of the relationship between emotional intelligence and conflict management in the workplace. Question(s):... - [Study Shows Value of Conflict Management Training in Raising Manager Confidence](https://pollackpeacebuilding.com/blog/study-shows-value-of-conflict-management-training-in-raising-manager-confidence/): Home > Blog > Study Shows Value of Conflict Management Training in Raising Manager Confidence Summary of: Mihaylova, I. (2020). The impact of conflict management training on managers’ self-assessment of their conflict knowledge. KNOWLEDGE – International Journal 43(1), 221-227. Background & Theory: When unmanaged, conflict can lead to severe negative consequences within organizations. Past studies have suggested that unmanaged conflict can lead to decreased employee well-being, lack of trust, and declined productivity. One solution to these negative aspects of conflict is offering conflict management training to employees. This study looks at how conflict management training impacts manager confidence in their knowledge... - [Study Examines 7 Theories that Help Us Better Understand Work-Life Balance](https://pollackpeacebuilding.com/blog/study-examines-7-theories-that-help-us-better-understand-work-life-balance/): Home > Blog > Study Examines 7 Theories that Help Us Better Understand Work-Life Balance Summary of: Bello, Z., & Tanko, G.I. (2020). Review of work-life balance theories. GATR Global Journal of Business and Social Science Review 8(4), 217-227. [maxbutton id=”2″ ] Background & Theory: Since the beginning of the COVID-19 pandemic, many employees have transitioned to working from home. While working from home certainly has its benefits, work-life balance has become an issue for many employees. Increased research on work-life balance over the years has led organizations to ensuring employees receive a healthy balance of work time and personal time,... - [How to Resolve Personality Conflicts in the Workplace](https://pollackpeacebuilding.com/blog/how-to-personality-conflicts-in-the-workplace/): Home > Blog > How to Resolve Personality Conflicts in the Workplace Understanding personality conflicts in the workplace is important for managers and employees alike to ensure disputes or frustrations with others are not impeding the team’s ability to remain engaged and productive. Different personalities can clash regardless of the situation. Add in work stress, deadlines, and the day-to-day struggles of work, and these clashes can escalate quickly. Personality Conflicts in the Workplace There are different types of conflict that can unfold in the workplace. Personality conflicts in the workplace are among the most common type of conflict. If you’re frustrated... - [Meta-Analysis of Prejudice Reduction Research Explains Where We Must Better Our Understanding](https://pollackpeacebuilding.com/blog/meta-analysis-prejudice-reduction-research-better-understanding/): Home > Blog > Meta-Analysis of Prejudice Reduction Research Explains Where We Must Better Our Understanding Summary of: Levy Paluck, E., Porat, R., Clark, C. S., & Green, D. P. (2021). Prejudice reduction: Progress and challenges. Annual Review of Psychology, 72, 533-560.  Background & Theory This article is a meta-analysis of prejudice reduction research (dating back to 2007), and provides an understanding of what we have discovered, what was done well, and what could be done better in this field of study. Research Questions Levy Paluck, Porat, Clark, and Green, in “Prejudice reduction: Progress and challenges” (2021), seek to address the... - [Study Suggests Conflict Management Leads to Greater Organizational Effectiveness](https://pollackpeacebuilding.com/blog/study-suggests-conflict-management-leads-to-greater-organizational-effectiveness/): Home > Blog > Study Suggests Conflict Management Leads to Greater Organizational Effectiveness Summary of: Gwanyo, Y.E., Dicksonn, C.N., & Talatu, M. (2020). Conflict management as an instrument for organizational effectiveness: A conceptual perspective. International Journal of Management, Social Sciences, Peace and Conflict Studies, 3(4), 165-174. Background & Theory: In today’s workplace, conflict is common and can lead to positive or negative outcomes depending on how it is handled. Conflict management is one way of mitigating conflict’s destructive potential in the workplace. Past research has shown the positive effects of conflict management in the workplace, one being increased effectiveness among employees.... - [Common Factors Affecting Conflict in the Workplace](https://pollackpeacebuilding.com/blog/common-factors-affecting-conflict-in-the-workplace/): Home > Blog > Common Factors Affecting Conflict in the Workplace Conflict in the workplace is inevitable, but that doesn’t mean it should be avoided or prevented where possible. Identifying the vulnerabilities that can increase the odds of conflict impacting your team can be immensely helpful in staying ahead of the circumstances that spark conflict. For those reasons, managers should familiarize themselves with some of the most common factors affecting conflict in the workplace so they can work with HR and their teams to manage them. Factors Affecting Conflict in the Workplace There are many factors affecting conflict in the workplace... - [Study Examines the Neural Bases of Feeling Understood vs Misunderstood](https://pollackpeacebuilding.com/blog/study-examines-the-neural-bases-of-feeling-understood-vs-misunderstood/): Home > Blog > Study Examines the Neural Bases of Feeling Understood vs Misunderstood Summary of: Morelli, S. A., Torre, J. B., & Eisenberger, N. I. (2014). The neural bases of feeling understood and not understood. Social Cognitive and Affective Neuroscience, 9(12), 1890-1896. Background & Theory This article focuses around how the brain and neural pathways function when individuals feel understood versus when they feel misunderstood. Studies have shown participants’ neurological responses in different experiments to show how our brain works throughout different situations in our lives, while simultaneously analyzing our closeness in relationship with others. This study provides heavy insight... - [3 Ted Talks Conflict Resolution in the Workplace Can Benefit From](https://pollackpeacebuilding.com/blog/3-ted-talks-conflict-resolution-in-the-workplace-can-benefit-from/) - [Research Shows Impact of Cultural Mixing in Creating Positive Intergroup Relations](https://pollackpeacebuilding.com/blog/research-shows-impact-of-cultural-mixing-in-creating-positive-intergroup-relations/): Home > Blog > Research Shows Impact of Cultural Mixing in Creating Positive Intergroup Relations Summary of: Bao, Y., Zhao, Y., Xiao, Z., Liang, F., Wang, W., & Li, B. (2020). Fusion of “you and me”: Cultural mixing promotes intergroup psychological compatibility. Journal of Cross-Cultural Psychology, 51(5), 353-369. Background & Theory This article examines how cultural mixing might influence intergroup relations, specifically by evaluating how people may feel connected to outgroup members as a result (i.e., intergroup psychological compatibility).  Research Question Bao et al., in “Fusion of ‘you and me’: Cultural mixing promotes intergroup psychological compatibility” (2020), addresses the following research question:... - [Resolving Cognitive Conflict at Work: 5 Examples & 3 Strategies](https://pollackpeacebuilding.com/blog/resolving-cognitive-conflict-in-the-workplace/): Home > Blog > Resolving Cognitive Conflict at Work: 5 Examples & 3 Strategies Navigating through cognitive conflict can transform challenges into catalysts for growth. When group members encounter differences in opinions on strategic decision-making, it doesn’t merely pose a challenge-it presents an opportunity to foster solutions and enhance organizational performance. Unlike affective conflict, which revolves around personal feelings and relationships, cognitive conflict occurs when there are diverging ideas about how to achieve organizational goals. This form of conflict, when managed effectively, can lead to robust problem-solving processes and significant advancements in organizational behavior. Engaging in such conflicts requires a nuanced... - [How Are Competition and Conflict Linked, and What Does This Mean for Conflict Resolution?](https://pollackpeacebuilding.com/blog/how-are-competition-and-conflict-linked-and-what-does-this-mean-for-conflict-resolution/): Home > Blog > How Are Competition and Conflict Linked, and What Does This Mean for Conflict Resolution? Summary of: Rahal, R-M., & van Beest, I. (2020). Conflict and competition. Manuscript submitted for publication. In R. A. R. Gurung (Ed.), Research encyclopedia of psychology in the real world Routledge. https://doi.org/10.31234/osf.io/ykj42 Background & Theory This article offers a review of the unique factors that contribute to both conflict and competition, and how competition might cause conflict. The authors not only provide an overview of this topic, but look at in-depth research and explain what we might learn from better understanding this. Research... - [Study Shows Effect of Leadership Style and Conflict Management on Job Satisfaction](https://pollackpeacebuilding.com/blog/study-shows-effect-of-leadership-style-and-conflict-management-on-job-satisfaction/): Home > Blog > Study Shows Effect of Leadership Style and Conflict Management on Job Satisfaction Summary of: Anastasiou, S. (2020). The Significant Effect of Leadership and Conflict Management on Job Satisfaction. Academic Journal of Interdisciplinary Studies, 9(6), 9-17. https://www.richtmann.org/journal/index.php/ajis/article/view/12281 Background & Theory: Past studies have indicated that leadership and conflict management both have an effect on employee job satisfaction. However, it is through leadership and conflict management style that make this relationship positive or negative. Through reviewing these past studies, this literature review seeks to elucidate the effect of leadership style and constructive conflict management on job satisfaction. Question(s): Research... - [Diversity Training for Employees: 5 Fun Diversity Games](https://pollackpeacebuilding.com/blog/diversity-training-for-employees-5-fun-diversity-games/): Home > Blog > Diversity Training for Employees: 5 Fun Diversity Games Diversity training for employees is important to ensure your workplace is inclusive and fair to all employees. But increasing awareness of the importance of diversity at work doesn’t have to be drab or even too serious. In fact, while diversity is necessary to help create equity in the workforce, it can also include a celebration of our different backgrounds, ideas, and what makes us all unique. Diversity Training for Employees To begin diversity training for employees, you might want to bring in professionals who know how to cultivate an... - [The Benefits of Diversity Training](https://pollackpeacebuilding.com/blog/the-benefits-of-diversity-training/): Home > Blog > The Benefits of Diversity Training The idea of diversity training is becoming increasingly popular since there are myriad benefits to diversity in the workplace. Indeed, there tend to be many benefits to diversifying your team and sustaining a safe and inclusive work environment for everyone you employ. Unfortunately, however, diversity training has not been shown to be highly effective for actually creating diverse and inclusive workforces. In fact, in many cases, diversity training has been shown to have no effect or an unintended, negative effect. Nonetheless, many training consultants and HR departments attempt various types of DEI... - [Conflict Management, Conflict Resolution, and Conflict Transformation: What’s the Difference?](https://pollackpeacebuilding.com/blog/conflict-management-conflict-resolution-and-conflict-transformation-whats-the-difference/) - [Conflict Resolution Training Online](https://pollackpeacebuilding.com/blog/conflict-resolution-training-online/): Home > Blog > Conflict Resolution Training Online With many businesses adapting to remote work, it may seem like the old conflict issues of the past are no longer a problem. But whether employees are working face-to-face or via non-stop Zoom calls and emails, conflict can still emerge. The main ingredients for conflict are different human perspectives and a misalignment of goals, which can happen in any setting. This is why conflict resolution training online remains an effective tool for your team. Conflict Resolution Training Online Conflict resolution training online offers a flexible and collaborative opportunity for employees to improve relationships... - [Peace Is Not Merely The Absence Of War: What The Case Of Abuja in Nigeria Teaches Us About Workplace Conflict](https://pollackpeacebuilding.com/blog/peace-is-not-merely-the-absence-of-war-what-the-case-of-abuja-in-nigeria-teaches-us-about-workplace-conflict/): Summary of: ‘We Aren’t Killing Each Other, but We Bear Grudges that Could Be Sparked’: How Interreligious ‘Peace’ and Non-peace Coexist in a West African City, Islam and Christian–Muslim Relations, DOI: https://doi.org/10.1080/09596410.2020.1812251 Background & Theory How is peace defined? Merely as the absence of war, or also the presence of positive, cooperative relations between two communities? This paper seeks to examine the relationship between the Christian and Muslim communities in Abuja, Nigeria. The communities haven’t seen any violent conflict for a long time, but that does not necessarily mean that there is peace between them. The author has tried to explore... - [Sadness Can Lead To Peace: Study Looks At The Effect Of Sadness In Reducing Polarization](https://pollackpeacebuilding.com/blog/sadness-can-lead-to-peace-study-looks-at-the-effect-of-sadness-in-reducing-polarization/): Home > Blog > Sadness Can Lead To Peace: Study Looks At The Effect Of Sadness In Reducing Polarization Summary of: Gur, T., Ayal, S. and Halperin, E. (2020), A Bright Side of Sadness: The Depolarizing Role of Sadness in Intergroup Conflicts. Eur J Soc Psychol. Accepted Author Manuscript. doi:10.1002/ejsp.2715 Background & Theory In our highly divided world, it is important to understand the conditions under which polarization is strengthened or weakened. Conflict situations cause people to experience a range of emotions, such as: anger, helplessness, fear, and sadness. Each of these emotions has a different effect on how communities cope... - [Study Shows Relationship Between Organizational Identity and Workplace Conflict](https://pollackpeacebuilding.com/blog/study-shows-relationship-between-organizational-identity-and-workplace-conflict/): Home > Blog > Study Shows Relationship Between Organizational Identity and Workplace Conflict Summary of: Mikkelsen, E. and Humle, D. “Dynamics of overt and covert conflict in organizations: The power of organizational identity” (2020). Group & Organization Management, Vol. 0(0), 1–40. Background & Theory: Many studies have examined the various roles overt conflict has on the workplace, but few have examined the role of covert conflict in the workplace. Covert conflict can be defined as a type of conflict that is typically suppressed, sometimes expressed because overt styles of conflict do not agree with the dominant organizational culture. This study focuses... - [Research Shows the Value of Confidence for Negotiators in Creating Ideal Resolutions](https://pollackpeacebuilding.com/blog/research-shows-the-value-of-confidence-for-negotiators-in-creating-ideal-resolutions/): Home > Blog > Research Shows the Value of Confidence for Negotiators in Creating Ideal Resolutions Summary of: Tuncel, E., Kong, D. T., Parks, J. M., & van Kleef, G. A. (2020). Face threat sensitivity in distributive negotiations: Effects on negotiator self-esteem and demands. Organizational Behavior and Human Decision Processes, 161, 255-273. doi: 10.1016/j.obhdp.2020.07.004 Background & Theory This article examines the relationship between face threat sensitivities and a negotiator’s self-esteem when impacted by either a competitive or cooperative counterpart. For the purpose of this article, face represents one’s reputation/self-esteem, and thus face threat sensitives are anything that threatens “face.” This research... - [Study Finds the Presence of Organizational Justice Leads to Higher Quality Work Environment](https://pollackpeacebuilding.com/blog/organizational-justice-leads-quality/): Home > Blog > Study Finds the Presence of Organizational Justice Leads to Higher Quality Work Environment Summary of: Vance, M. “What’s really going on? Organizational justice and quality of workplace environment moderated by perceived supervisor support” (2020). Azusa Pacific University, ProQuest Dissertations Publishing, 1-36. Background & Theory: Past studies have defined organizational justice as the overall fairness of an organization divided into four categories: distributive justice, procedural justice, interpersonal justice, and informational justice. Distributive justice is the process of evaluating the institution and its systems in order to determine how they affect overall organizational and employee fairness. Procedural justice specifically... - [Conflict and Negotiation in the Workplace](https://pollackpeacebuilding.com/blog/conflict-and-negotiation-in-the-workplace/): Home > Blog > Conflict and Negotiation in the Workplace Managing conflict and negotiation in the workplace is an important task that’s easier accomplished when workplaces have a company culture that celebrates effective communication. Effective communication is the key to preventing conflict before it starts. This is an opportunity to supply your employees with the tools they need to work more collaboratively and support each other’s ideas rather than respond defensively and trigger conflict. Conflict and Negotiation in the Workplace Negotiating is a common communication tactic, one we often attribute to big deals or car purchases. But negotiations happen on a... - [Recent Study Shows Why Unbiased Third-Party Intervention Is Effective in Resolving Civil Conflict](https://pollackpeacebuilding.com/blog/unbiased-third-party-civil-conflict/): Home > Blog > Recent Study Shows Why Unbiased Third-Party Intervention Is Effective in Resolving Civil Conflict Summary of: Nomikos, W. (2020). Peacekeeping and the Enforcement of Intergroup Cooperation: Evidence from Mali (ESOC Working Paper No. 20). Empirical Studies of Conflict Project. http://esoc.princeton.edu/wp20. Read here. Background & Theory There is a lot of evidence available which suggests that peacekeeping is effective, but little is known about why it works. This study focuses on the researcher designing an experiment to see how the presence of peacekeepers makes individuals from communities with ongoing conflict more optimistic about the risks of engagement with out-groups,... - [Study Shows Effects of Workplace Conflict on Employee Productivity](https://pollackpeacebuilding.com/blog/study-shows-effects-of-workplace-conflict-on-employee-productivity/): Home > Blog > Study Shows Effects of Workplace Conflict on Employee Productivity Summary of: Shakoor, R., Hafeez, M., Maeenuddin*, Yusrini, L., and Hussain, A., “Workplace conflicts and its effect on employee productivity: A mediating role of workplace politics” (2020). International Journal of Psychosocial Rehabilitation, 24(3), 2774-2783. Background & Theory: Employee productivity is key to successful organizational performance. Therefore, an organization with low employee productivity is likely not maximizing its efficiency and potential earnings. Past studies have suggested that workplace conflict takes up a significant amount of the work week and can negatively affect employees. This study focuses on the relationship... - [Study Details Negative Effects of Toxic Leadership and Workplace Bullying](https://pollackpeacebuilding.com/blog/study-details-negative-effects-of-toxic-leadership-and-workplace-bullying/): Home > Blog > Study Details Negative Effects of Toxic Leadership and Workplace Bullying Summary of: Kurtulmuş, B.E., “Toxic leadership and workplace bullying: The role of followers and possible coping strategies” (2020). The Palgrave Handbook of Workplace Well-Being, 1-20. Background & Theory: Although a clear definition of toxic leadership has not been fully agreed upon, past studies indicate that toxic leadership includes narcissistic, malevolent, manipulative, bullying, and enforcing behavior on behalf of the leader. On the other hand, workplace bullying can be defined as consistent and repeated employee exposure of aggressive negative acts that involve a perceived power imbalance, social exclusion by... - [Managing Conflict in an Organization Through Communication](https://pollackpeacebuilding.com/blog/managing-conflict-in-an-organization-through-communication/): Home > Blog > Managing Conflict in an Organization Through Communication Math, science, literature, and history are all subjects that schools focus their attention on, but social skills, conflict resolution, and communication skills aren’t typically things we get a formal education on. This can lead to distress in adult situations that require skills we just don’t have. Managing conflict in an organization through communication is one of the best ways to not only handle a current conflict but to prevent future ones and improve overall productivity and workplace morale. Managing Conflict in an Organization Through Communication In busy work environments, good... - [Study Shows the Importance of Workplace De-Escalation Training](https://pollackpeacebuilding.com/blog/study-shows-the-importance-of-workplace-de-escalation-training/): Home > Blog > Study Shows the Importance of Workplace De-Escalation Training Summary of: Skiba, R., “Conflict De-Escalation: Workplace Training” (2020). Scientific Research, 8(7), 153-162. Background & Theory: Although workplace conflict is sometimes inevitable, some occupations have to deal with aggressive behavior and violence. Especially in these occupations, it is important that employees receive de-escalation training as a means of de-escalating the emotion and conflict of aggressive individuals. This study dives deeper into how aggressive behavior can be triggered and the value of workplace de-escalation training. [maxbutton id=”2″ ] Question(s): Research was consolidated by Richard Skiba to answer the following question:... - [Research Shows "Communication Harmony" Plays Role in Resolving Conflict](https://pollackpeacebuilding.com/blog/research-shows-communication-harmony-plays-role-in-resolving-conflict/): Home > Blog > Research Shows “Communication Harmony” Plays Role in Resolving Conflict Summary of: Putra, F. D. (2020). Harmony communication in peace language and conflict resolution. International Journal of Communication and Society, 2(2), 88-95. Retrieved from https://pubs2.ascee.org/index.php/ijcs/article/view/134 Background & Theory This article discusses how using peaceful language and nonviolence can create “harmony communication,” or communicating in a way that creates peace. The idea being that using peaceful language and being willing to address conflict resolution can assist in modeling peace and resolving issues at hand. Research Question The author addresses the following question: What role does peaceful language have in... - [How to Build Rapport When Managing Conflict in Organizations](https://pollackpeacebuilding.com/blog/managing-conflict-in-organizations/): Home > Blog > How to Build Rapport When Managing Conflict in Organizations When you got that big promotion to a managerial position at work, it was likely because you demonstrated a specific skill set related to the job and hopefully some leadership qualities, too. For many managers, it’s their ability to execute tasks, delegate, organize, and communicate that land them the job. But managing conflict in organizations is hardly ever front and center when factoring in a promotion. Managing Conflict in Organizations Managing conflict in organizations is something every manager will have to face at one point or another, whether... - [4 Ways Leaders Effectively Manage Employee Conflict](https://pollackpeacebuilding.com/blog/4-ways-leaders-effectively-manage-employee-conflict/): Home > Blog > 4 Ways Leaders Effectively Manage Employee Conflict Few things disrupt team dynamics more than unresolved workplace disputes. Research from CPP Inc. found that 85% of employees experience some form of workplace conflict, and businesses in the U.S. lose approximately $359 billion annually in productivity due to unresolved disputes. When conflict occurs and is not managed properly, it can lead to low morale, disengaged employees, and even high turnover rates. Leaders must be able to manage conflict situations effectively. While some believe that HR departments should handle disputes, the best leaders understand that they must step in early... - [What Gandhi Can Teach Us About Resolving Conflict and Attaining Peace](https://pollackpeacebuilding.com/blog/what-gandhi-can-teach-us-about-resolving-conflict-and-attaining-peace/): Home > Blog > What Gandhi Can Teach Us About Resolving Conflict and Attaining Peace Summary of: Kumar, A., & Kumar Singh, A. (2019). Conflict resolution: An analysis of Gandhian approach. Retrieved from https://www.researchgate.net/publication/342105242_Conflict_Resolution_An_Analysis_of_Gandhian_Approach Background & Theory This article approaches conflict resolution through the lens of Mahatma Gandhi’s life and values. The authors explain the methods Gandhi used to approach conflict and come to peaceful resolution for all members involved. Research Question The authors address the following question: How did Mahatma Gandhi address conflict, and what can we learn from him? Methods The authors conduct their research by discussing Gandhi’s background,... - [Business Impacts of Gender Conflict in the Workplace](https://pollackpeacebuilding.com/blog/gender-conflict-in-the-workplace/): Home > Blog > Business Impacts of Gender Conflict in the Workplace Gender goes beyond whether or not someone is just male, female, or non-binary. Gender plays roles in the workplace that mimic the societal expectations around gender skills, responsibilities, and limitations. When employees of differing gender are sparring at the office over treatment on the basis of gender, employers will want to keep close tabs and intervene as soon as possible to avoid big and potentially legal ramifications from it. Gender Conflict in the Workplace: Impact & Solutions Gender dynamics play out whether or not we necessarily notice them. Especially... - [New Research Examines How Transformational Leadership Meets Psychological Needs](https://pollackpeacebuilding.com/blog/new-research-examines-how-transformational-leadership-meets-psychological-needs/): Home > Blog > New Research Examines How Transformational Leadership Meets Psychological Needs Summary of: Bojović, I. and Jovanović, S. “Transformational leadership and psychological needs of employees” (2020). Technium Social Sciences Journal, 226-235. Background & Theory: Transformational leaders are those with charismatic personas that are able to execute a vision to a group of people in ways that inspire them to work autonomously. These leaders offer rewards and promotions for group-achieved results, stimulate individual intellects, and are rooted in integrity. Self-determination theory is a model of motivation that elaborates on what motivates employees in the workplace through a psychological lens. Looking... - [Research Answers 10 Questions about Generational Differences in the Workplace](https://pollackpeacebuilding.com/blog/research-answers-10-questions-about-generational-differences-in-the-workplace/): Home > Blog > Research Answers 10 Questions about Generational Differences in the Workplace Summary of: Rudolph, C., Rauvola, R., Costanza, D., & Zacher, H. (2020, In Press). “Answers to 10 questions about “generations” and “generational differences” in the workplace” (2020). Public Policy & Aging Report. Background & Theory: Given that the modern workplace often allows for interactions among older and younger co-workers, “generations” and “generational differences” have commonly been used to describe a number of work-related phenomena, such as “generational workplace conflict.” However, research suggests that the ideas of generations and generational differences are actually social constructions. Due to its... - [How to Use Informal Conflict Resolution Strategies in the Workplace](https://pollackpeacebuilding.com/blog/informal-conflict-resolution-strategies/): Home > Blog > How to Use Informal Conflict Resolution Strategies in the Workplace All workplaces experience conflict to varying degrees of intensity. Some interpersonal conflicts in the workplace can be managed in a way that supports team building and individual growth while other conflicts grow to the point of needing mediation or legal proceedings to address the issues at hand. Utilizing informal conflict resolution strategies can help keep conflict from having public or even legal ramifications and keep the issues in-house to be effectively addressed. Informal Conflict Resolution Strategies When assessing how to resolve conflict between coworker(s), it won’t always... - [Conflict Triggers Workplace](https://pollackpeacebuilding.com/blog/conflict-triggers-workplace/): Home > Blog > Conflict Triggers Workplace Reducing instances of conflict in the workplace is often an overlooked goal. It’s only when it’s too late that managers and colleagues seek out resolution techniques for a conflict already in the works. In this article you’ll find common conflict triggers workplace employers can be aware of to mitigate the likelihood of conflict and its negative impacts. [maxbutton id=”2″ ] Conflict Triggers Workplace Staff and Management Should Look For What causes conflict in the workplace? Knowing this can help keep disputes and disagreements manageable, limiting their impacts on morale, productivity, and profits. Let’s take... - [Study Examines Why Extroversion and Introversion Matter in the Workplace](https://pollackpeacebuilding.com/blog/study-examines-why-extroversion-and-introversion-matter-in-the-workplace/): Home > Blog > Study Examines Why Extroversion and Introversion Matter in the Workplace Summary of: Taylor, M. “Personality styles: Why they matter in the workplace” (2020). Economic Alternatives, 2020, Issue 1, pp. 148-163. Background & Theory: A diverse set of personality styles are often represented in the workplace, sometimes causing tension and workplace conflict. Understanding the nuances associated with extroversion and introversion is therefore crucial in allowing organizations to accommodate the needs of individual employees. This study examines these nuances and suggests that accommodating them can lead to greater workplace productivity and success. Question(s): Research was conducted to answer the... - [Value Conflict: Definition, Examples, and Resolutions](https://pollackpeacebuilding.com/blog/value-conflict/) - [Conflict and Confrontation in the Workplace](https://pollackpeacebuilding.com/blog/conflict-and-confrontation-in-the-workplace/): Home > Blog > Conflict and Confrontation in the Workplace During stressful seasons, it can feel like a herculean task to manage or avoid conflict and confrontation in the workplace. And yet it is during those seasons that doing so tends to carry the most importance. Workplaces with high stress levels tend to have an increase in emotional reactivity and a decrease in effective, rational resources to handle stress. Understanding how to slow down reactivity so the conflict can be managed is an important step. Conflict and Confrontation in the Workplace Slowing down reactivity to conflict and confrontation in the workplace... - [Recent Study Dives Deep on the Conversations We Avoid and Why We Avoid Them](https://pollackpeacebuilding.com/blog/recent-study-dives-deep-on-the-conversations-we-avoid-and-why-we-avoid-them/): Home > Blog > Recent Study Dives Deep on the Conversations We Avoid and Why We Avoid Them Summary of: Sun, K. and Slepian, M.,“The conversations we seek to avoid” (2020). Organizational Behavior and Human Decision Processes 160, 87-105. Background & Theory: Studies have shown that working adults participate in conversations with their coworkers very frequently. In fact, these conversations encompass approximately one-third of the average adult’s workday. The professional atmosphere of many workplaces make certain topics of conversation off-limits. But what happens when a coworker brings up a topic of conversation that others are uncomfortable talking about? This study examines... - [Studies Illustrate the Factors of Intrafamily Conflict in Family Businesses](https://pollackpeacebuilding.com/blog/studies-illustrate-the-factors-of-intrafamily-conflict-in-family-businesses/): Home > Blog > Studies Illustrate the Factors of Intrafamily Conflict in Family Businesses Summary of: Kubíček, A. and Machek, O. “Intrafamily conflicts in family businesses: A systematic review of the literature and agenda for future research” (2020). Family Business Review. Background & Theory: Research in the field of family business conflicts is surprisingly uncommon, considering the large range of disagreements that can occur within family businesses. Disagreements such as rivalries among family members, struggles around the inability to balance work and family needs, and marital disagreements can plague families and the success of their business. This research study seeks to... - [Research Explores Conflict Cause and Resolution Through Human Needs Theory Lens](https://pollackpeacebuilding.com/blog/research-explores-conflict-cause-and-resolution-through-human-needs-theory-lens/): Home > Blog > Research Explores Conflict Cause and Resolution Through Human Needs Theory Lens Summary of: Azam, A., & Rehman, S. (2018). Assessing human needs theory: An approach to conflict resolution. The Nucleus, 55(3), 128-132. Retrieved from http://thenucleuspak.org.pk/index.php/Nucleus/article/view/404. Background & Theory This article explores the concept that while John Burton’s Human Needs Theory has laid the groundwork for understanding conflict causes, it is not all-encompassing. Additionally, while identifying causes of conflict, it does not inherently look through the lens of conflict resolution. The authors of this article praise Burton for his work but explore areas for growth on these concepts.... - [How to Resolve Conflict Between Two Employees](https://pollackpeacebuilding.com/blog/how-to-resolve-conflict-between-two-employees/): Home > Blog > How to Resolve Conflict Between Two Employees When you need to know how to resolve conflict between two employees, it’s usually already too late for prevention. You may have colleagues or employees who report to you who are struggling to get along. This can be due to personality clashes, differences in work styles and expectations, or a large amount of stress interrupting the collaborative flow of things. Having the skills to effectively deal with employee conflict can help reduce existing stress and turn the conflict into an opportunity for growth. At the very least, having these skills... - [Equal Pay Sex Discrimination Lawsuit Costs SnoBear USA $20,000](https://pollackpeacebuilding.com/blog/equal-pay-sex-discrimination-lawsuit-costs-snobear-usa-20000/): Home > Blog > Equal Pay Sex Discrimination Lawsuit Costs SnoBear USA $20,000 Winter recreation vehicle manufacturer, SnoBear USA, Inc., is set to pay $20,000 in order to settle an equal pay lawsuit. The lawsuit charges that discrimination on the basis of sex blocked the equal pay opportunity of an equally qualified female employee. There are some important takeaways for employers in this case, especially for those working in traditionally male-dominated industries. Details of the Case The lawsuit was filed by the Equal Employment Opportunity Commission (EEOC) who claimed that SnoBear violated federal discrimination law by compensating a female welder less... - [The HEARD Method for Customer Service: What It Is & How to Apply It](https://pollackpeacebuilding.com/blog/heard-method/): Home > Blog > The HEARD Method for Customer Service: What It Is & How to Apply It In the dynamic realm of customer service, managing conflicts effectively and ensuring client satisfaction are paramount for preserving a positive brand image. The HEARD technique emerges as a formidable strategy, particularly useful for transforming challenging interactions with upset customers. Developed with the aim of supporting customer service agents in their challenging roles, the HEARD method provides a structured approach to understanding and addressing customer grievances. By focusing on five key steps—Hear, Empathize, Apologize, Resolve, and Diagnose—this technique ensures that every interaction is handled... - [Navigating Conflict Resolution in Close Relationships: Strategies for Effective Communication](https://pollackpeacebuilding.com/blog/navigating-conflict-resolution-in-close-relationships/): Home > Blog > Navigating Conflict Resolution in Close Relationships: Strategies for Effective Communication Conflict is an inescapable part of relationships, and how we guide and fix it can profoundly impact their dynamics and toughness. Effective contact is fundamental in resolving conflicts and supporting the bond among people in close relationships, including romantic partnerships, family ties, or friendships. We can guide conflict in close relationships with dignity and kindness by prioritizing open talk, active listening, and mutual expertise.   Understanding Conflict in Close Relationships Conflicts in close relationships can arise from diverse sources, including differing opinions, expectations, values, or conversation patterns.... - [7 De-Escalation Skills Essential for Defusing Conflict](https://pollackpeacebuilding.com/blog/de-escalation-skills/): Home > Blog > 7 De-Escalation Skills Essential for Defusing Conflict In any business setting, the potential for conflicts with customers or other employees is always there and can happen at any moment. Whether you are dealing with a common misunderstanding over a product, a service issue, or simply someone who is having a bad day, emotions can escalate quickly. However, mastering de-escalation techniques can turn these conflicts into positive interactions that can actually strengthen your customer relations and make your company a better place to work. As a business owner, investing in de-escalation training for employees not only prevents situations... - [3 Customer Service Conflict Examples (With Resolutions)](https://pollackpeacebuilding.com/blog/conflict-with-customers-examples/): Home > Blog > 3 Customer Service Conflict Examples (With Resolutions) Navigating customer service conflicts is an inevitable part of business that, when handled correctly, can transform potentially negative experiences into opportunities for growth and customer loyalty. Here, we will explore some of the most common customer service scenarios that result in conflicts and give you effective strategies to resolve them. These real-life customer conflict resolution examples show you how to turn challenging interactions into positive outcomes. This article can serve as your guide to customer service conflict resolution. Understanding Customer Conflict: Defining the Challenges Customer conflict occurs whenever there’s a... - [Employee Engagement Statistics to Know in 2026](https://pollackpeacebuilding.com/blog/employee-engagement-statistics/): Home > Blog > Employee Engagement Statistics to Know in 2024 Imagine your workplace where every employee is not just present but is genuinely enthusiastic and committed to their roles. This is the essence of employee engagement: a key driver of both individual fulfillment and organizational success. It’s about more than just job satisfaction it involves a deep connection between an employee and their work, characterized by passion, commitment, and a proactive attitude. So, understanding employee engagement statistics in 2026 is crucial for determining what your organization is doing right and what your organization is doing wrong. The world has shifted,... - [Leveraging Workforce Intelligence to Foster Team Harmony](https://pollackpeacebuilding.com/blog/leveraging-workforce-intelligence-to-foster-team-harmony/): Home > Blog > Leveraging Workforce Intelligence to Foster Team Harmony In the intensely competitive modern market, it has become increasingly essential to maintain a well-functioning, productive team. But how can you tell whether or not your team is functioning to the best of its ability? Workforce intelligence is key. It is all about understanding your team’s strengths, weaknesses, and dynamics. When you can gather information about your team members, study it, and use it to make informed choices about how to get work done better, more cost-effectively, and with more efficiency, you have harnessed the power of workforce intelligence. What... - [How To Deal With Workplace Gossip: A Conflict Resolution Guide](https://pollackpeacebuilding.com/blog/how-to-deal-with-workplace-gossip/): Home > Blog > How To Deal With Workplace Gossip: A Conflict Resolution Guide Let’s be honest: Every workplace has its share of gossip. Workplace gossip is surprisingly common, whether it’s whispered rumors in the breakroom or subtle jabs during meetings. Some people might brush it off as just water cooler talk, but harmful gossip can damage teamwork, ruin trust, and make the work environment feel negative. The good news? You don’t have to let workplace gossip run rampant! It’s possible to change even the most drama-filled office into a place of respect and understanding. The tricky thing about workplace gossip... - [Two Change Management Models & Strategies: A Comprehensive Guide](https://pollackpeacebuilding.com/blog/change-management-models-strategies/): Home > Blog > Two Change Management Models & Strategies: A Comprehensive Guide Contemporary organizations must rapidly evolve to succeed. The micro and macro environments in which organizations operate today are extremely volatile, and factors such as communication, technology, regulations, and society are changing unprecedentedly. In this era, where change occurs more swiftly than ever, the organizations that stand out are those adept at managing change. Adherence to change management best practices fuels both transformational and adaptive change processes, which are integral to organizational success. The right change management model can offer numerous advantages, including enhanced communication, better decision-making, and increased... - [How To Deal With Difficult People at Work: Collaborating Among Conflict](https://pollackpeacebuilding.com/blog/how-to-deal-with-difficult-people-at-work/): Home > Blog > How To Deal With Difficult People at Work: Collaborating Among Conflict We’ve all experienced it—the clash with difficult coworkers or demanding bosses. Maybe they’re always negative, quick to blame, or simply impossible to please. These encounters drain energy, damage productivity, and make the work environment feel tense. While it’s tempting to avoid these individuals, the reality is that we can’t always control the person’s behavior. What we can control is how we respond to it. This blog post explores the value of collaboration, even when dealing with a difficult person in the workplace. Rather than getting stuck... - [Customer Service Etiquette: 7 Essential Tips](https://pollackpeacebuilding.com/blog/customer-service-etiquette/): Home > Blog > Customer Service Etiquette: 7 Essential Tips In the fast-paced business realm, where every interaction can tip the scales toward success or setback, customer service etiquette is the cornerstone of building and maintaining positive customer relationships. The art of delivering great customer service is not just about resolving queries or making sales—it’s about crafting an experience that leaves a lasting impression, fostering trust, loyalty, and a sense of value in the eyes of the customer. Whether in a retail store or within the structured environment of a call center customer service, the nuances of how we communicate, understand,... - [Professionalism in the Workplace: Tips & Strategies](https://pollackpeacebuilding.com/blog/professionalism-in-the-workplace/): Home > Blog > Professionalism in the Workplace: Tips & Strategies Ask any manager what separates thriving teams from chaotic ones, and the answer often comes down to professionalism. A recent survey by ResumeBuilder.com of 626 managers sheds light on this. When asked to compare remote and in-person employees, 76% said in-person workers are easier to train and tend to show stronger professional skills. Only 15% believe remote workers are more trainable. The rest saw no real difference. This survey suggests that the way people work, not just where, can shape how their professionalism in the workplace is perceived. Before we... - [How to Improve Company Culture: 10 Tried-and-Tested Ideas](https://pollackpeacebuilding.com/blog/how-to-improve-company-culture/): Home > Blog > How to Improve Company Culture: 10 Tried-and-Tested Ideas You might have heard the term “company culture.” Perhaps you’ve been part of an organization and were introduced to certain norms, beliefs, and values that define how the company operates. In essence, this introduction was to what is popularly known as company culture. You may wonder why there’s a buzz about company culture and why every organization needs one. The world of work has significantly changed. Success is no longer solely about having the best machines, technology, or business location. It hinges on the people, who are considered an... - [Why is Company Culture Important?](https://pollackpeacebuilding.com/blog/importance-of-company-culture/): Home > Blog > Why is Company Culture Important? In a business world where disruption is the norm, one factor can make or break an organization: company culture. A strong, positive workplace culture isn’t just a feel-good perk but a strategic business advantage. Studies show that companies with engaged employees perform 21% better financially. Conversely, a toxic company culture costs workplaces a staggering $223 billion over five years. These figures represent a missed opportunity that affects everything from employee morale to your bottom line. A company’s culture is the basis of its longevity. Let’s explore the importance of company culture, why... - [9 Challenges Faced by Human Resources Managers](https://pollackpeacebuilding.com/blog/human-resources-challenges/): Home > Blog > 9 Challenges Faced by Human Resources Managers There’s no way to sugarcoat it; HR managers have their plates full. From onboarding new employees to mediating conflicts among existing ones, the workload of an HR manager can be very varied – and very intense. In this guide, we’re going to look at some of the major challenges facing HR managers today, the importance of overcoming them, and some of the tools and techniques that can be used to thrive as an HR professional. Importance of addressing and overcoming HR challenges Addressing and overcoming human resource management challenges is... - [Conflict Resolution: Definition, Strategies & More [Complete Guide]](https://pollackpeacebuilding.com/blog/conflict-resolution/): Home > Blog > Conflict Resolution: Definition, Strategies, and More (Complete Playbook) Conflict resolution is an essential mechanism for navigating the turbulent waters of disagreements and fostering a harmonious work environment. It involves a set of skills aimed at resolving conflict amicably between two or more parties. Conflict resolution is the process of addressing disagreements by identifying and meeting the underlying needs and interests of everyone involved, with the goal of restoring cooperation, strengthening relationships, and reaching a mutually acceptable solution whenever possible. The heart of conflict resolution beats in the ability to effectively turn potentially damaging workplace conflict into a... - [8 Common Leadership Weaknesses to Address Now](https://pollackpeacebuilding.com/blog/leadership-weaknesses/): Home > Blog > 8 Common Leadership Weaknesses to Address Now In the dynamic landscape of organizational success, the role of effective leadership is paramount. Leaders are the navigators steering the ship of a company’s vision, culture, and performance. However, even the most seasoned leaders are not immune to leadership weaknesses that can hinder progress and dampen team morale. Pollack Peacebuilding recognizes that addressing common leadership weaknesses is crucial for cultivating an environment of growth, trust, and productivity. Our expertise in conflict management and resolution equips us to transform leadership weaknesses into strengths. Focusing on enhancing leadership skills enables us to... - [Employee Engagement: Definition, Examples & Improvement Ideas](https://pollackpeacebuilding.com/blog/employee-engagement/): Home > Blog > Employee Engagement: Definition, Examples & Improvement Ideas According to Gallup, 65% of the U.S. workforce is not actively engaged, and this results in about $300 billion in lost productivity every year. These employees are indifferent and lack inspiration. At the core of this problem lies workplace conflicts. When employees are in conflict with either their organization or their colleagues, they lose inspiration, and their commitment to the attainment of organizational goals declines. Thus, effective conflict resolution is a vital part of enhancing employee engagement in modern organizations. Pollack Peacebuilding prides itself on being a trailblazer in the... - [What Is Active Listening? Definition, Skills, and Examples](https://pollackpeacebuilding.com/blog/active-listening/): Home > Blog > What Is Active Listening? Definition, Skills, and Examples When tension rises, the first thing we often do is talk. However, in reality, the solution isn’t found in speaking. We should instead be listening. In workplaces where collaboration matters, active listening becomes the backbone of effective communication, conflict resolution, and team trust. Every employee can build active listening skills, and every team can benefit. At Pollack Peacebuilding, we specialize in creating and conducting instructor-led conflict management training workshops and seminars, catering to employees across all hierarchies. Our programs include managers and executives, ensuring that your entire organization is... - [9 Important Cognitive Biases That Fuel Conflict](https://pollackpeacebuilding.com/blog/cognitive-biases-fuel-conflict/): Home > Blog > 9 Important Cognitive Biases That Fuel Conflict In our daily interactions, conflicts often arise due to differences in opinions, values, or beliefs. While these conflicts may seem unavoidable, understanding the underlying cognitive biases can help us navigate through them more effectively. Cognitive biases are inherent shortcuts in our thinking patterns that can lead to distorted judgments and decision-making. 9 Types of Cognitive Biases that Fuel Conflict In this blog post, we will examine nine important cognitive biases that commonly fuel conflicts and explore strategies to mitigate their influence. 1) Confirmation Bias Confirmation bias is our tendency to... - [How Crisis Intervention & De-Escalation Training Reduce Conflict](https://pollackpeacebuilding.com/blog/crisis-intervention-de-escalation-training/): Home > Blog > How Crisis Intervention & De-Escalation Training Reduce Conflict When it comes to conflict resolution, de-escalation training can go a long way toward calming the situation and everyone involved. However, while de-escalation training can work in virtually all conflicts, it can actually save lives in the field, particularly in interactions involving individuals with mental illness. Various industries can benefit from this kind of training, including law enforcement, social work, and educators. Although not all conflicts can be life-or-death situations, the same elements of de-escalation can apply to those incidents where life is at risk, such as during a... - [Ethical Considerations in Conflict Coaching: Maintaining Neutrality and Confidentiality](https://pollackpeacebuilding.com/blog/ethical-considerations-in-conflict-coaching/): Home > Blog > Ethical Considerations in Conflict Coaching: Maintaining Neutrality and Confidentiality A big part of conflict resolution training is knowing how to talk to those involved in a conflict. However, while communication is a cornerstone of discovering the best resolution, it’s not the only element to master. If you really want to succeed with conflict resolution, you must be as neutral and confidential as possible. But why is that, and how can you make sure you’re following the proper procedures? Here’s everything you need to know about maintaining neutrality and confidentiality when resolving conflicts in a professional setting. A... - [Alternative Dispute Resolution Methods for Large Businesses](https://pollackpeacebuilding.com/blog/alternative-dispute-resolution-methods-for-large-businesses/): Home > Blog > Alternative Dispute Resolution Methods for Large Businesses As your business scales, disputes are inevitable. It could be a dispute over IP, or claims you’ve breached a contract. Getting caught up in a court case will cost your business time and money, and could put your reputation at risk. If you’re caught up in a dispute, what alternatives are there? Alternative dispute resolution (ADR) can serve as a fairer, more efficient, and less confrontational way to solve disputes. Let’s look at mediation, arbitration, and other ADR methods that can help large businesses avoid costly legal proceedings.   What... - [Resolving Interdepartmental Conflicts in Large-Scale Businesses](https://pollackpeacebuilding.com/blog/resolving-interdepartmental-conflicts-in-large-scale-businesses/) - [What Is Conflict De-Escalation? Definition & Theory in Psychology](https://pollackpeacebuilding.com/blog/psychology-of-de-escalation/) - [Call Center De-Escalation Techniques](https://pollackpeacebuilding.com/blog/call-center-de-escalation-techniques/): Home > Blog > Call Center De-Escalation Techniques Almost everyone has successfully solved a problem by calling a call center, but most people do not truly appreciate the efforts of the call center employees who helped them solve the problem. When their service isn’t working, it’s an emergency and you had better do something about it this instant, but once you fix it, they just hang up and go on about their business. If you’re lucky, they might say “thank you” before they hang up. Working at a call center is a much more stressful job than people who have never... - [Why De-Escalation is Important for Any Business: 4 Known Benefits](https://pollackpeacebuilding.com/blog/positive-impacts-of-de-escalation-training-for-any-business/): Home > Blog > Why De-Escalation is Important for Any Business: 4 Known Benefits Many jobs are stressful and require vigilance and cooperation to achieve various goals. However, stress can build over time, creating a hostile work environment where conflicts are bound to occur. The more stressful the situation, the more likely a conflict escalation will erupt, leading to aggressive behavior that disrupts the workplace. Fortunately, de-escalation training can help mitigate this problem by taking a proactive approach to conflict management. While this training is not the same as conflict resolution, it’s an excellent approach for recognizing and mitigating conflicts before... - [Conflict Resolution Metrics: Measuring the Impact of Training in Large-Scale Organizations](https://pollackpeacebuilding.com/blog/conflict-resolution-metrics-measuring-the-impact-of-training-in-large-scale-organizations/): Home > Blog > Conflict Resolution Metrics: Measuring the Impact of Training in Large-Scale Organizations If you are a supervisor at a large organization or are otherwise in a leadership role, maintaining a healthy work environment is naturally a top priority. Conflict resolution training is among one of the more successful ways to prevent lasting tension, anger, and resentment, and allow employees to focus on their jobs.  So how do you measure the impact of such training within a sizable organization? Let’s review several possibilities, as well as what conflict resolution training is and what to do before engaging in conflict... - [Addressing Power Dynamics in Conflict Resolution: Insights For Large Organizations](https://pollackpeacebuilding.com/blog/addressing-power-dynamics-in-conflict-resolution-insights-for-large-organizations/): Home > Blog > Addressing Power Dynamics in Conflict Resolution: Insights For Large Organizations Conflicts arise in companies of all sizes. When problems erupt within large organizations, the ripple effects can be felt throughout various departments. And while taking a closer look at power dynamics within your company and finding the right conflict resolutions can be challenging and even uncomfortable, it will benefit your company in the long term. You’ll enjoy a healthier, more open workplace where everyone can communicate. Let’s dig deeper into how to address power dynamics during conflict resolution sessions and how to best promote a positive, healthy... - [Conflict Resolution Training as a Catalyst for Organizational Growth in Large-Scale Businesses](https://pollackpeacebuilding.com/blog/conflict-resolution-training-for-organizational-growth/): Home > Blog > Conflict Resolution Training as a Catalyst for Organizational Growth in Large-Scale Businesses Workplace conflicts can often be a bit frightening for large-scale organizations. When conflicts arise, they could lead to adverse consequences, such as lawsuits, legal action, property damage, and a negative brand reputation. However, a company’s typical approach to conflict resolution is to either ignore the problem until it goes away (or gets worse) or remove one or more people that may be causing issues. Unfortunately, this kind of conflict resolution is antithetical to growth and success within the company. While it makes sense from an... - [Managing Conflict in Large-Scale Organizations: Strategies for Success](https://pollackpeacebuilding.com/blog/managing-conflict-in-large-organizations/): Home > Blog > Managing Conflict in Large-Scale Organizations: Strategies for Success When running a large-scale organization, there are tons of moving parts to pay attention to. For that reason, most large companies segment everyone into departments and teams, with direct and department-level managers overseeing employees. With such a rigid and segmented workforce, it’s hard to create a cohesive and uniform company culture. Also, with so many people working under the same brand, conflicts can erupt relatively quickly. For those reasons, it’s imperative for a large organization to implement a comprehensive conflict management strategy. Although it’s nearly impossible to prevent all... - [How to Mediate a Conflict At Work - An Excerpt from Alicia Dunams](https://pollackpeacebuilding.com/blog/mediate-conflict-at-work/): Home > Blog > How to Mediate a Conflict At Work – An Excerpt from Alicia Dunams We are thrilled to introduce Alicia Dunams as our guest writer this month, featuring her new book, How to Talk To Your Enemies: 101+ Ways to Turn Hostility Into Peace, now available on Amazon. Alicia has embarked on an inspiring campaign to provide a copy of her book to every member of Congress. To learn more about her mission and show your support, click here. Below is an excerpt from her book:   “Peace is not the absence of conflict but the presence of... - [Resolving Workplace Conflict Before Quitting: 6 Tips for a Graceful Exit](https://pollackpeacebuilding.com/blog/resolving-workplace-conflict-before-quitting/): Home > Blog > Resolving Workplace Conflict Before Quitting: 6 Tips for a Graceful Exit Over 50.5 million people quit their jobs in 2022, besting 2021 and earning the title of the ‘year of the great resignation’. The post-pandemic era is seeing a lot more voluntary departures. You’d want to maintain good relations with your company as you quit, leaving the door open for potential work opportunities of varying capacities in the future. Here are some tips to help you craft a graceful exit from your workplace that build bridges, not burn them. However, quitting jobs is part and parcel of... - [7 Ways In Which HRIS is Revolutionizing Human Resources](https://pollackpeacebuilding.com/blog/human-resources-information-system/): Home > Blog > 7 Ways In Which HRIS is Revolutionizing Human Resources Human resource information system (HRIS) is a revolutionary technology that more and more companies are adopting. While its benefits in recruitment and staff management are evident to some, others are still on the fence. While acknowledging the benefits, they’re still unsure whether the benefits justify the costs. Those who tried implementing HRIS into their organization no longer have any doubt. HRIS saves work hours, reduces costs, and ensures that everything runs as smoothly as possible. Sure, there are different types of HRIS software and different fields in which... - [What is Peacebuilding? A Unified Definition is Needed](https://pollackpeacebuilding.com/blog/what-is-peacebuilding/): Home > Blog > What is Peacebuilding? A Unified Definition is Needed I recently had a conversation with a colleague in the peacebuilding field, and we did not seem to agree on what a peacebuilder is or what approach is appropriate. This was a clear example of a gap in the unified definition of peacebuilding, and correcting this gap is important because various organizations and professionals who designate themselves as peacebuilders may come to the table with different types of agendas. In other words, if you involve a “peacebuilder” you may not always get what you thought you were getting. According... - [Resolving Employee Conflicts in the SaaS Industry: Tips and Techniques](https://pollackpeacebuilding.com/blog/resolving-employee-conflicts-saas-industry/): Home > Blog > Resolving Employee Conflicts in the SaaS Industry: Tips and Techniques The SaaS industry is known for its fast-paced and constantly changing environment. With new products and services being released on a daily basis, it’s no wonder that employee conflicts can arise. If left unchecked, employee conflict can quickly spiral out of control and have a negative impact on morale, productivity, and even your bottom line. However, there are some tips and techniques you can use to resolve these conflicts quickly and efficiently. In this blog post, we’ll provide an overview of employee conflict and offer some practical... - [11 Effective Conflict Resolution Strategies for Retail Businesses](https://pollackpeacebuilding.com/blog/11-effective-conflict-resolution-strategies-for-retail-businesses/) - [One Critical Rule to Having Peaceful Relationships](https://pollackpeacebuilding.com/blog/one-critical-rule-to-having-peaceful-relationships/): Home > Blog > One Critical Rule to Having Peaceful Relationships There are various elements to thriving or successful relationships, depending on the type of relationship and environment. Thriving work relationships have different needs than thriving romantic relationships. While each relationship is different and may require unique components to thrive, there is one critical element to simply maintaining a peaceful (i.e. low conflict) relationship no matter what type of relationship it is. Whether it’s relationships with others in society, with neighbors, family members, friends, coworkers, or romantic partners, there’s one simple rule that should be followed to mitigate unhealthy conflict and... - [How to Resolve Conflict in Remote & Hybrid Teams Effectively](https://pollackpeacebuilding.com/blog/workplace-conflict-in-a-remote-setup-how-to-handle-conflicts-among-remote-teams/): Home > Blog > How to Resolve Conflict in Remote & Hybrid Teams Effectively Despite the fact that most companies have resumed in-office work models, many have retained their remote setups. To illustrate, a recent report by Ryan Golden revealed that over 69% of offices in the US have closed some or all of their office space since 2020. Of these companies, 37% state that they had permanently closed their physical offices. This shift indicates that organizations are now acknowledging the opportunities and benefits associated with remote work, such as cost savings and higher productivity. However, business writer Amanda Stevens has... - [4 Conflict Scenarios at Work](https://pollackpeacebuilding.com/blog/4-conflict-scenarios-at-work/): Home > Blog > 4 Conflict Scenarios at Work Conflict can happen even at the happiest workplaces, resulting in tension and even productivity issues. To help you hone your conflict management skills, it helps to review common scenarios in various work environments. Below are some conflict scenarios at work to help your “management education.” Scenario #1: Lack of Communication Communication issues can cause serious problems in the workplace. For example, say one employee always has their email open and gets back to coworkers, clients, affiliates, and suppliers quickly. Say another employee checks their email sporadically throughout the day, much to the... - [A Beginner's Guide to Understanding Conflict Management in the Workplace](https://pollackpeacebuilding.com/blog/a-beginners-guide-to-understanding-conflict-management-in-the-workplace/): Home > Blog > A Beginner’s Guide to Understanding Conflict Management in the Workplace The ability to manage conflict is a skill you need sooner or later in any leadership role. If you’re new to leadership or you simply haven’t had to deal with conflict up to now, being proactive about understanding conflict management in the workplace is a good way to make it easier to deal with conflict whenever it happens. The Many Causes of Conflict The larger your office or department is, the more people may clash just because they have to work together every day. Often a large staff... - [8 Ways of Resolving Conflict in an Organization](https://pollackpeacebuilding.com/blog/3-ways-of-resolving-conflict-in-an-organization/): Home > Blog > 8 Ways of Resolving Conflict in an Organization Organizations and institutions are prone to conflict like any other business, even if said organizations/institutions are nonprofit. Resolving conflict in an organization can require more time if the issue involves multiple employees, employees and managers, or other parties. To help you deal with organization-related conflict in a timely manner, review the following suggestions. 1. Don’t Wait to Address the Issue Skirting the problem never, ever makes it go away. Depending on the nature of the issue, ignoring it can be viewed as pardoning the guilty parties, if applicable. Addressing... - [Consequences of Emotional Conflict in the Workplace](https://pollackpeacebuilding.com/blog/consequences-of-emotional-conflict-in-the-workplace/): Home > Blog > Consequences of Emotional Conflict in the Workplace Disagreements happen from time to time in any workplace. Minor or constructive disputes may work themselves out quickly, but when coworkers can’t seem to figure out a way to compromise or work through disagreements, emotions may intensify. The more time passes that an emotional conflict in the workplace isn’t resolved, the more it’s likely to worsen like a snowball rolling down a hill, getting bigger as it goes. Misunderstood Emotions Conflict can trigger a wide range of emotions. As the dispute intensifies, so does the intensity of emotions people may... - [How to Prevent Conflict When Arranging Corporate Events](https://pollackpeacebuilding.com/blog/how-to-prevent-conflict-when-arranging-corporate-events/): Home > Blog > How to Prevent Conflict When Arranging Corporate Events It is safe to say that a corporate event is a high-pressure environment. Everything needs to be arranged, from the budget to corporate travel to the agenda. The list is never-ending and such a big list is bound to stir up some emotions. Even if you have some event planning experience, these kinds of events usually come with great responsibilities and unexpected challenges. There’s just so much to consider. Will the date suit everyone in the company? Will people be able to travel or should you consider a hybrid... - [Managing Downsizing: 4 Insightful Tips for Employee Layoffs](https://pollackpeacebuilding.com/blog/managing-downsizing-4-insighful-tips-for-employee-layoffs/): Home > Blog > Managing Downsizing: 4 Insightful Tips for Employee Layoffs Businesses make the decision to downsize staff for many different reasons such as economic decline, mergers and cost-cutting. When companies need to reduce expenses, there’s a good chance cutting staff is considered and may be implemented. One of the least pleasant parts of a career in management is being responsible for laying off staff. While it’s not easy to have difficult conversations or let an employee go when performance has been poor, it can be even harder to let hardworking, productive staff go. It’s important to think through how... - [How Productive Conflict in the Workplace Can Be Beneficial](https://pollackpeacebuilding.com/blog/how-productive-conflict-in-the-workplace-can-be-beneficial/): Home > Blog > How Productive Conflict in the Workplace Can Be Beneficial When people think of conflict, they often think of hostility, tension, confrontation, personality clashes and heated arguments. Disagreements can lead to minor bickering or outright blowups and everything in between, but conflict isn’t always bad. Conflict can be either destructive or productive, and productive conflict in the workplace can benefit the whole company. It’s inevitable that conflict is going to happen sooner or later at any workplace, but that does not mean that there has to be divisiveness or uncontrolled anger. The goal isn’t to avoid all conflict... - [Unresolved Conflict: 4 Consequences of Ignoring Workplace Tension](https://pollackpeacebuilding.com/blog/why-ignoring-conflict-within-the-workplace-is-so-detrimental/): Home > Blog > Unresolved Conflict: 4 Consequences of Ignoring Workplace Tension Conflict within the workplace is something we’ve all encountered at some point, whether it’s due to clashing personalities, differing work ethics, or simply the stress of a busy environment. While dealing with workplace conflict might feel uncomfortable, letting unresolved conflict in the workplace linger is far more detrimental. Ignoring these issues doesn’t just brush them under the rug—it allows them to fester, turning small disagreements into major disruptions. How many times have you witnessed a minor disagreement spiral out of control because no one stepped in early? It happens... - [6 Examples of Conflict with Supervisor](https://pollackpeacebuilding.com/blog/6-examples-of-conflict-with-supervisor/) - [How to Motivate Employees Toward Organizational Change: 3 Levels of WHY](https://pollackpeacebuilding.com/blog/motivate-change-management/): Home > Blog > How to Motivate Employees Toward Organizational Change: 3 Levels of WHY Change is almost never easy. Whether we’re proposing a personal, individual change or a change in direction for an entire team or company, such efforts require the proper motivation to start, continue, and see the change through to the end. To get people motivated to participate in any kind of change, they have to be very clear on the WHY.  That is, why it’s important and beneficial and why we think the proposed direction is the correct one for success. The WHY is the key motivating... - [4 Helpful Tips for Managing Change and Conflict](https://pollackpeacebuilding.com/blog/4-helpful-tips-for-managing-change-and-conflict/): Home > Blog > 4 Helpful Tips for Managing Change and Conflict In any work environment, change can happen in many different areas such as company growth, new technology, changes in personnel, advances in technology and department reorganization. When people have difficulty adapting to change, it can lead to tension and conflict. Those in leadership roles may have to navigate not only their own ability to adapt to change but the impact change may have on their team. What do leaders need to know about managing change and conflict? Reasons People May Resist Change What makes it so difficult for people... - [How to Stay Sane When Dealing With Conflict in the Workplace](https://pollackpeacebuilding.com/blog/how-to-stay-sane-when-dealing-with-conflict-in-the-workplace/): Home > Blog > How to Stay Sane When Dealing With Conflict in the Workplace One of the arguably most important aspects of being a business leader is dealing with conflict in the workplace. It is never something to ignore, since doing so results in unresolved issues that fester and become huge, extra-unpleasant problems. To help you remain calm and preserve your sanity when a workplace conflict arises, review the following suggestions. All help you stay positive and maintain relative peace of mind. Practice Deep Breathing Deep breathing from the diaphragm instantly relaxes the body and mind. If you find yourself... - [Handling Conflict in the Workplace: What NOT to Do](https://pollackpeacebuilding.com/blog/handling-conflict-in-the-workplace-what-not-to-do/): Home > Blog > Handling Conflict in the Workplace: What NOT to Do Knowing what to do when a conflict arises in a work environment is naturally important, but so is knowing what to avoid. If you are new to handling conflict in the workplace, allow the following guide to help you remember what not to do, which helps maintain a peaceful, harmonious, professional environment. Allowing the Conflict to “Get Loud” in Front of Other Coworkers Sometimes, coworkers “get into it” in the office or other workplace, and subsequently create drama in front of other employees. This is considered highly unprofessional,... - [12 Workplace Conflict Examples & Their Resolutions](https://pollackpeacebuilding.com/blog/4-examples-of-conflict-situations-in-the-workplace/) - [4 Examples of Conflict Resolution Scenarios](https://pollackpeacebuilding.com/blog/4-examples-of-conflict-resolution-scenarios/) - [How to Deal With Conflict As a Supervisor](https://pollackpeacebuilding.com/blog/how-to-deal-with-conflict-as-a-supervisor/) - [3 Tips for Managing Stress and Conflict in the Workplace](https://pollackpeacebuilding.com/blog/3-tips-for-managing-stress-and-conflict-in-the-workplace/) - [Research Shows the Impacts of Conflicts on Productivity at the Workplace ](https://pollackpeacebuilding.com/blog/research-shows-the-impacts-of-conflicts-on-productivity-at-the-workplace/): Home > Blog > Research Shows the Impacts of Conflicts on Productivity at the Workplace Summary of: Research Shows the Impacts of Conflicts on Productivity at the Workplace  Sharma , R. (2021, June). Impact of Conflicts on Productivity at Workplace . Retrieved June 16, 2022, from Impact of Conflicts on Productivity at Workplace (2021) Background & Theory This article highlights how employee’s productivity is one of the most important factors within organizations, but how it is also the most pressuring variable of conflict for teams to overcome. As we all come from different upbringings, backgrounds, cultures, work styles, and communication styles,... - [Research Shows How Generational Differences Impact the Workplace](https://pollackpeacebuilding.com/blog/research-shows-how-generational-differences-impact-the-workplace/): Home > Blog > Research Shows How Generational Differences Impact the Workplace Summary of: Research Shows How Generational Differences Impact the Workplace Applebaum , S. (2022, March 5). A Study of Generational Conflicts in the Workplace. Retrieved June 9, 2022.Generational Conflicts in the Workplace (2022) Background & Theory This article focuses on understanding the different types of conflicts that arise in the workplace. These conflicts are categorized around value-based conflicts, behavior based conflicts, or identity based conflicts. Through this article there is an emphasis on generational differences that can affect how managers and employees communicate. The study aims to show how... - [3 Common Conflict Situations in the Workplace](https://pollackpeacebuilding.com/blog/3-common-conflict-situations-in-the-workplace/): Home > Blog > 3 Common Conflict Situations in the Workplace When conflict happens in the workplace, it can affect productivity and morale. If a conflict between coworkers intensifies and isn’t dealt with, the work environment can become toxic and unpleasant, which can lead to increased absenteeism and turnover. There are several common conflict situations in the workplace. Workstyle Conflicts When staff members are expected to collaborate, there may be conflicts in workstyle that make it difficult or impossible to move forward with a project or task. Some people prefer to work alone while others want to work through every step... - [8 Examples of Conflict Management Skills in the Workplace](https://pollackpeacebuilding.com/blog/5-examples-of-conflict-management-skills-in-the-workplace/) - [How to Mitigate Workplace Conflict During the Recruiting Process](https://pollackpeacebuilding.com/blog/how-to-mitigate-workplace-conflict-during-the-recruiting-process/): Home > Blog > How to Mitigate Workplace Conflict During the Recruiting Process The recruitment process is challenging for hiring managers. The average recruiting process takes about 23.7 days across 25 countries. During this period, different employees work together to make the hiring period a success. It involves several monotonous and time-consuming activities, from writing job descriptions to interviewing, screening, and selecting the best candidates. A rigorous and inefficient hiring process can take a toll on a team, leading to pressure and frustration that breeds misunderstandings and conflicts among members. Therefore, you must follow specific recruitment practices when hiring candidates for... - [How to Prevent Workplace Conflict: 6 Tried-and-Tested Strategies](https://pollackpeacebuilding.com/blog/tips-for-prevention-of-conflict-in-the-workplace/) - [How Constructive Conflict in the Workplace Can Be Beneficial](https://pollackpeacebuilding.com/blog/how-constructive-conflict-in-the-workplace-can-be-beneficial/) - [Examples of Problem Solving Mediation](https://pollackpeacebuilding.com/blog/examples-of-problem-solving-mediation/) - [Study Shows How to Fulfill Employees Psychological Needs](https://pollackpeacebuilding.com/blog/study-shows-how-to-fulfill-employees-psychological-needs/): Home > Blog > Study Shows How to Fulfill Employees Psychological Needs Summary of: Potential Model to Fulfill Employees Psychological Needs and Develop Inner Resources  Kazulaske , E. (2020, August 5). Potential Model to Fulfill Employee Needs. Retrieved April 28, 2022, from An Amalgamated Potential Model to Fulfil Employees’ Psychological Needs and Develop Inner Resources  Background & Theory This article focuses on conflicts that arise in organizations and how to fulfill the psychological needs of employees and leaders. Positive psychology, cognitive coaching, leading through empowerment, and appreciation is highlighted in this article. The main focus is around conflicts such as: stress,... - [3 Examples of Relationship Conflict in the Workplace](https://pollackpeacebuilding.com/blog/examples-of-relationship-conflict-in-the-workplace/) - [Resolving Dysfunctional Conflict in the Workplace](https://pollackpeacebuilding.com/blog/resolving-dysfunctional-conflict-in-the-workplace/) - [4 Ways of Addressing Conflict in the Workplace](https://pollackpeacebuilding.com/blog/4-ways-of-addressing-conflict-in-the-workplace/): Home > Blog > 4 Ways of Addressing Conflict in the Workplace Workplace conflicts can happen at any commercial enterprise at any time. Finding healthy ways of addressing conflict in the workplace offers numerous benefits, including a more harmonious work environment with less tension, frustration, and resentment. If you are a manager or a team leader interested in learning more about workplace conflicts and how to resolve them, review the following strategies. One-On-One Meetings Many times, trying to resolve a conflict in a group setting does not work. Emotions are often heightened, causing people to overreact and perhaps say things they... - [What to Do About Cross Cultural Conflict in the Workplace](https://pollackpeacebuilding.com/blog/what-to-do-about-cross-cultural-conflict-in-the-workplace/): Home > Blog > What to Do About Cross Cultural Conflict in the Workplace Workplace conflict can happen anytime two or more people have different perspectives or goals, and disputes can happen for many different reasons. When diverse groups of people work together, cross-cultural conflict in the workplace may develop. It’s not always obvious when conflict is culturally driven, and it’s also not always obvious what to do about cross cultural conflict in the workplace. Diverse Backgrounds Each individual has their own unique set of life experiences. In the workplace, there may be a mix of people of different races and... - [Research Shows Different Communication Styles for Employees and Supervisors to Improve Relationships](https://pollackpeacebuilding.com/blog/research-shows-different-communication-styles-for-employees-and-supervisors/): Home > Blog > Research Shows Different Communication Styles for Employees and Supervisors to Improve Relationships Summary of: Employee – Supervisor Conflict Management in Organizations Mbrica , A. (2022). Employee-Supervisor Conflict Management in Organization (2022), 44–57. Background & Theory This article focuses on understanding the styles in which employees and supervisors use when managing conflict. As we all come from different backgrounds, experiences, and perspectives, there has been a rise in conflict within organizations due to different mentalities. In using a collaborative and compromising communication style, we can thrive as a community and enhance productivity within the workplace. Research Question(s) 1.)... - [5 Conflict Management Strategies Used in the Workplace](https://pollackpeacebuilding.com/blog/4-conflict-management-strategies-used-in-the-workplace/) - [How to Handle Interpersonal Conflict in the Workplace](https://pollackpeacebuilding.com/blog/how-to-handle-interpersonal-conflict-in-the-workplace/): Home > Blog > How to Handle Interpersonal Conflict in the Workplace Interpersonal conflict in the workplace can occur at any time, and involves two or more people. It happens when one or more individuals interfere with another individual’s work goals, assignments, or projects, resulting in tension and upset. If these types of conflicts are recent events in your office or other work environment, there are numerous healthy and effective ways to handle them. Review some of the best methods here to encourage a more communicative, harmonious workplace. Determine the Cause Some conflicts occur simply because of miscommunication, while others have... - [Defining a Conflict Resolution Process in the Workplace](https://pollackpeacebuilding.com/blog/defining-a-conflict-resolution-process-in-the-workplace/): Home > Blog > Defining a Conflict Resolution Process in the Workplace A conflict in the workplace can cause work to be a distracting and tense environment, and the bad vibes can affect not only the people in conflict but also everyone around them. Most workplaces have a variety of processes and procedures that need to be followed in many aspects of work, but they don’t always include how to handle a conflict. Defining a conflict resolution process in the workplace is the best way to be prepared for disputes and disagreements before they happen. Why a Conflict Resolution Process Matters... - [11 Examples of Coworker Conflict Scenarios](https://pollackpeacebuilding.com/blog/4-examples-of-coworker-conflict-scenarios/) - [Study Shows A Conflict Model on Work Motivation](https://pollackpeacebuilding.com/blog/article-around-conflict-model-on-work-motivation/): Home > Blog > Study Shows A Conflict Model on Work Motivation Summary of: Conflict Model on Work Motivation  Augustina , G. (2021). Conflict Model on Work Motivation . Dinasti International Journal of Management Science, 2(2), CONFLICT MODEL ON WORK MOTIVATION (2021) Background & Theory Each organization experiences a multitude of different types of conflicts. One of them being lack of motivation within employees which ultimately leads to high turnover rates and a lack of productivity in the workplace. This article focuses on functional tactics to enhance workplace motivation. Furthermore, this article elucidates what variables directly correlate to what motivates us... - [Common Causes of Conflict Between Employees and Managers](https://pollackpeacebuilding.com/blog/common-causes-of-conflict-between-employees-and-managers/): Home > Blog > Common Causes of Conflict Between Employees and Managers - [Examples of Avoiding Conflict in the Workplace and Why to Try Something Else](https://pollackpeacebuilding.com/blog/5-examples-of-avoiding-conflict-in-the-workplace/) - [The Importance of Workplace Appreciation (And How to Express It)](https://pollackpeacebuilding.com/blog/the-importance-of-workplace-appreciation/): Home > Blog > The Importance of Workplace Appreciation (And How to Express It) Most of us like to feel appreciated in the workplace, though we’re not always willing to admit that praise is something we crave. According to HR Dive’s report on employee satisfaction, 68.5% of employees are bothered a little or a lot when they do not receive expected gratitude. And while 75.1% said they are thanked by colleagues on at least a weekly basis, only 52.9% are thanked at least weekly by bosses or supervisors. Expressing appreciation is an excellent way to uplift office morale. Making people feel appreciated... - [Research Shows How Conflict Management is a Tool for Increasing Organizational Effectiveness ](https://pollackpeacebuilding.com/blog/how-conflict-management-is-a-tool-for-increasing-organizational-effectiveness/): Home > Blog > Research Shows How Conflict Management is a Tool for Increasing Organizational Effectiveness Summary of: How Conflict Management is a Tool for Increasing Organizational Effectiveness  John-Eke, E. C., & Akintokunbo, O. O. (2020, May 14). Conflict Management as a tool for increasing organizational effectiveness: A review of literature. International Journal of Academic Research in Environment and Geography. Retrieved March 4, 2022, from Conflict Management as a Tool for Increasing Organizational Effectiveness: A Review of Literature (2020) Background & Theory This article focuses on conflict management as a tool for increasing organizational effectiveness. There is an emphasis on identifying... - [14 Conflict Resolution Activities for Workplace Team Building](https://pollackpeacebuilding.com/blog/4-conflict-resolution-activities-for-workplace/) - [3 Examples of Diversity Conflict in the Workplace](https://pollackpeacebuilding.com/blog/3-examples-of-diversity-conflict-in-the-workplace/) - [Study Shows How Negative Identity And Conflict Are Common In The Workplace](https://pollackpeacebuilding.com/blog/article-around-negative-identity-and-conflict/): Home > Blog > Study Shows How Negative Identity And Conflict Are Common In The Workplace Summary of:  Cohen, J. (2020). Negative Identity and Conflict. Retrieved February 25, 2022. Negative Identity and Conflict (2021) Background & Theory This article explores how aspects of our identities are intertwined with conflict. More specifically, how a negative perception of ourselves and our identity is a crucial point to highlight when trying to de-escalate conflict. This article focuses on explaining the different components of negative identity and how to navigate difficult conversations with people that differ from us. More importantly, the article elucidates engaging in... - [How to Resolve Personality Conflicts at Work in 3 Easy Steps](https://pollackpeacebuilding.com/blog/how-to-resolve-personality-conflicts-at-work/) - [How to Resolve Conflict With a Coworker and Why It Happens](https://pollackpeacebuilding.com/blog/how-to-resolve-conflict-with-a-coworker/): Home > Blog > How to Resolve Conflict With a Coworker and Why It Happens There are times throughout your working life when conflicts with coworkers can arise. There are many reasons for this, all of which can be resolved with time, patience, and understanding. For help on how to resolve conflict with a coworker, use the following guide. Common Reasons For Coworker Conflicts Work ethic clashes can cause issues between two coworkers. For example, you might be all about deadlines, error-free copy, and timely email responses, while your coworker takes their “sweet time” getting back to you. This irritating trait... - [Effective Tools for Mediating Conflict Between Two Employees](https://pollackpeacebuilding.com/blog/mediating-conflict-between-two-employees/) - [Research Shows How To Understand Social Conflict ](https://pollackpeacebuilding.com/blog/article-around-understanding-social-conflict/): Home > Blog > Research Shows How To Understand Social Conflict Summary of: Article Around Understanding Social Conflict Munoz , S. (2019). Developing new identities in social conflicts. Google Books. Retrieved February 11, 2022, from https://books.google.com/books?hl=en&lr=&id=lRowDwAAQBAJ&oi=fnd&pg=PA67&ots=GKRwSHk3He&sig=-rldD78nfIE-TQboxSB8Hn-ALbk#v=onepage&q&f=false  Background & Theory This article focuses on different view points as to how to resolve social conflict. It further shows how emotions are a guiding light for individuals to make decisions based on their current situation. To further prove this, the studies show that every rational argument is founded on some emotional grounding. Overall, this article explores the biological and cultural nature of social conflict... - [Best Ways to Resolve Personality Clashes Among Employees](https://pollackpeacebuilding.com/blog/how-to-resolve-personality-clashes-among-employees/) - [6 Common Mediation Problems](https://pollackpeacebuilding.com/blog/6-common-mediation-problems/) - [6 Helpful Benefits of Leadership Development Training](https://pollackpeacebuilding.com/blog/6-benefits-of-leadership-development-training/): Home > Blog > 6 Helpful Benefits of Leadership Development Training Earning the respect of your employees takes time, which is normal and natural. However, there are ways to expedite the process, such as by participating in a leadership development training program. Take a moment to learn about the benefits of leadership development training, as it can help you in numerous ways. [maxbutton id=”2″ ] Helpful Feedback Participating in a leadership development training program means getting to practice leadership skills with your peers. It also means receiving helpful feedback from experienced, talented leaders. They’ll offer constructive takes on your current leadership... - [Creative Approaches to Conflict Resolution in the Workplace](https://pollackpeacebuilding.com/blog/approaches-to-conflict-resolution-in-the-workplace/): Home > Blog > Creative Approaches to Conflict Resolution in the Workplace When conflict happens in the workplace, it can be tempting to try to ignore it and hope it will blow over. The worst thing to do as a leader is to get caught up in the drama around you and add your own emotional reactions to the mix. It’s a better idea to work on finding creative approaches to conflict resolution in the workplace. Workplace conflict is a breakdown in communication between two or more individuals or sometimes between teams. Regardless of who is in the middle of the... - [New Study Shows How Communication Behaviors Make a Difference In Our Well-Being and Happiness ](https://pollackpeacebuilding.com/blog/new-study-shows-how-communication-behaviors-make-a-difference-in-our-well-being-and-happiness/): Home > Blog > New Study Shows How Communication Behaviors Make a Difference In Our Well-Being and Happiness Summary of: Mairivel , J. C. (2019). The Routledge Handbook of Positive Communication. Google Books. Retrieved January 20, 2022, from https://books.google.com/books?hl=en&lr=&id=J6t-DwAAQBAJ&oi=fnd&pg=PT90&ots=zCG23BQQ6R&sig=SEtmGI23rkGKJiRE1isxhnzGLEg#v=onepage&q&f=false  Background & Theory This study correlates to how effective communication can impact us positively throughout our lives and can enhance our interpersonal relationships. Although we all face conflict at some point, this article relates to the positive psychology communication tactics and strategies on how to de-escalate conflict and create more peace within our lives. This furthermore explains how positive communication enhances behaviors... - [Common Leadership Conflicts in the Workplace](https://pollackpeacebuilding.com/blog/common-leadership-conflicts-in-the-workplace/) - [3 Examples of Conflict in the Workplace Scenarios](https://pollackpeacebuilding.com/blog/examples-of-conflict-in-the-workplace-scenarios/) - [How to De-Escalate Conflict in the Workplace: 7 Proven Strategies](https://pollackpeacebuilding.com/blog/de-escalating-conflict-in-the-workplace-2/): Home > Blog > How to De-Escalate Conflict in the Workplace: 7 Proven Strategies When considering workplace conflict, many immediately focus on resolving it, attempting to eliminate the disagreement completely and prevent its recurrence. While this goal may be understandable given the high costs of conflict, both on time and finances, it may not always be realistic to completely eradicate the idea of conflict overall. De-escalating conflict in the workplace is an interesting goal to zoom in on as it gives a less overwhelming goal to begin with and opens up a world of new skills to you and your employees... - [Study Shows How Social Perceptions Influence Us, Others, and the Broader System](https://pollackpeacebuilding.com/blog/how-social-perceptions-influence-us-others-and-the-broader-system/): Home > Blog > Study Shows How Social Perceptions Influence Us, Others, and the Broader System Summary of: Ordabayeva, N., Lisjak, M., & Jones, A. C. (2022). How social perceptions influence consumption for self, for others, and within the broader system. Current Opinion in Psychology, 43, 30-35. https://linkinghub.elsevier.com/retrieve/pii/S2352250X21000786 Background & Theory This article focuses on organizing a framework for understanding the ins and outs of how social perceptions influence us at three distinct levels: the consumption of self, others, and the broader system. Research shows that at each level, people play a distinct role in our behavior and our decision-making process.... - [Managing Personality Conflicts in the Workplace](https://pollackpeacebuilding.com/blog/managing-personality-conflicts-in-the-workplace/) - [Resolving Diversity Conflict in the Workplace](https://pollackpeacebuilding.com/blog/resolving-diversity-conflict-in-the-workplace/): Home > Blog > Resolving Diversity Conflict in the Workplace Conflict within the workplace is complex and can have negative implications if left unaddressed. This is nowhere more true than in cases of diversity conflict in the workplace. Issues of inclusion, morale, ethics, and legality can come under duress quickly even with the right measures in place. The best approach to managing this type of conflict is to stay ahead of it, but addressing conflict as it arises can help your organization ensure your work environment is one that remains safe, effective, and inclusive for everyone who works there. Diversity Conflict... - [Research Examines the Role of Human Resource Managers in Workplace Conflict](https://pollackpeacebuilding.com/blog/research-examines-the-role-of-human-resource-managers-in-workplace-conflict/): Home > Blog > Research Examines the Role of Human Resource Managers in Workplace Conflict Summary of: Roper, I., & Higgins, P. (2020). Hidden in plain sight? The human resource management practitioner’s role in dealing with workplace conflict as a source of organisational–professional power. Hum Resour Manag Journal, 30. 508–524. https://onlinelibrary.wiley.com/doi/10.1111/1748-8583.12311 Background & Theory In this research paper, researchers in England review the importance of human resources roles in organizations from both an organizational and national standpoint. With conflict being unpredictable in the workforce, the influence of HR practitioners is under question. The concept of whether the role of an HRM can be substituted... - [Researchers Examine the Positive Aspects of Conflict in the Workplace](https://pollackpeacebuilding.com/blog/researches-examines-the-positive-aspects-of-conflict-in-the-workplace/): Home > Blog > Researchers Examine the Positive Aspects of Conflict in the Workplace Summary of: Lou Y. & Lu, L., (2020). A review of research on team conflict, conflict management and team performance, advances in economics, business and management research, 155, 321-326. https://www.atlantis-press.com/article/125947095 Background & Theory There have been a number of research studies completed on the topic of conflict within the workplace. Conflict in the workplace is often looked at in a negative light considering how conflict can disrupt workflow and as well as team cohesion. However, this is not always the case. As shown in this article, conflict within... - [How to Resolve Conflict Between Supervisor and Employee](https://pollackpeacebuilding.com/blog/how-to-resolve-conflict-between-supervisor-and-employee/): Home > Blog > How to Resolve Conflict Between Supervisor and Employee Workplace conflict is inevitable. But peer-to-peer conflict is a bit easier to navigate and overcome than conflict that extends beyond power dynamics in the office. When a boss is in conflict with their employees, turnover, morale, trust, and productivity can take much bigger hits than they may during other types of conflict. This is especially true if the conflict is chronic or happening with multiple employees. Learning how to resolve conflict between supervisor and employee is critical in ensuring these issues don’t create long-term problems in your organization. How... - [How to Address Toxic Work Relationships?](https://pollackpeacebuilding.com/blog/how-to-address-toxic-work-relationships/): Home > Blog > How to Address Toxic Work Relationships? Are you wondering how to address toxic work relationships that are getting in the way of personnel and performance? You might be in a pretty tricky situation if that question has crossed your mind. In some work environments, people are drawn to each other because they enjoy gossip, engaging in constant criticism, or chronically igniting conflict. These toxic relationships can be detrimental to those involved, but they can also have long-standing impact on leadership and their fellow employees. How to Address Toxic Work Relationships? Learning how to address toxic work relationships... - [What “Quiet Cracking” Is Really Telling Us About Workplace Trust](https://pollackpeacebuilding.com/blog/quiet-cracking-workplace-trust/): In many organizations, employees still show up to meetings, complete assignments, respond to messages, and meet performance metrics long after emotional strain has already started reshaping how they experience work internally. From the outside, everything may appear relatively stable. Teams continue functioning. Managers see deadlines being met. Collaboration appears professional enough during conversations. Yet underneath that operational consistency, emotional energy, openness, creativity, and workplace trust may already be deteriorating quietly. This is often what quiet cracking in the workplace looks like. Unlike quiet quitting, which is typically framed around employees doing the bare minimum or disengaging from overwork expectations, quiet cracking... - [Silence Is Not Alignment: The Workplace Conflict Leaders Keep Missing](https://pollackpeacebuilding.com/blog/hidden-workplace-conflict-organizations/): In many organizations, workplace conflict does not begin with arguments, dramatic confrontations, or openly hostile behavior. More often, it begins with silence. Team meetings remain polite. Tasks continue getting completed. Employees appear cooperative during discussions. On the surface, the workplace may even seem stable and productive. But underneath that operational functionality, communication often becomes increasingly cautious, emotionally restrained, and strategically filtered. Employees stop raising concerns. New ideas appear less frequently. Difficult conversations are postponed rather than addressed. Managers begin hearing less disagreement, but they also receive less candid feedback, less collaboration, and fewer signals about important issues developing beneath the surface.... - [Conducting Humane Law Firm Layoffs With Conflict Resolution Techniques](https://pollackpeacebuilding.com/blog/law-firm-layoffs/): Law firm layoffs are among the most difficult leadership challenges a firm can face. Unlike many other organizational changes, layoffs affect not only business operations but also professional identity, long-standing relationships, and the trust that holds legal teams together. For attorneys and staff alike, the experience can create uncertainty that extends well beyond the individuals leaving the organization. While economic conditions, shifts in client demand, or strategic restructuring may make workforce reductions necessary, the way leaders communicate throughout the process has a lasting impact on the firm’s culture. Thoughtful communication can reduce unnecessary conflict, preserve dignity, and help both departing and... - [When “Patient Throughput” Starts Damaging Team Trust](https://pollackpeacebuilding.com/blog/patient-throughput-healthcare-team-trust/): In many hospitals, the pressure to improve patient throughput rarely feels dramatic in isolation. An emergency department shortens turnaround expectations. A unit increases discharge pacing. Leadership meetings focus heavily on efficiency metrics, patient flow, patient satisfaction scores, and operational performance across the healthcare system. Individually, each adjustment may appear reasonable. But over time, the pace of communication inside healthcare teams often begins changing alongside the pace of operations. Conversations become shorter. Patient interactions feel increasingly transactional. Shift handoffs become rushed. Cross-functional communication loses detail and emotional steadiness. Staff members continue delivering patient care, but relational coordination quietly weakens beneath the surface.... - [AI Workflow Changes and the Growing Trust Gap in Healthcare Teams](https://pollackpeacebuilding.com/blog/trust-gap-ai-healthcare-teams/): A hospital introduces new AI tools designed to improve efficiency, reduce administrative burden, and support clinical workflows. Leadership emphasizes innovation, optimization, and the future of healthcare AI. Initial meetings appear positive. Few people openly object. But beneath the surface, conversations among clinicians, administrators, and healthcare professionals become more cautious. Questions emerge quietly rather than publicly. Staff members wonder how AI outputs will affect clinical judgment, accountability, workflow expectations, and professional autonomy. Some healthcare workers begin worrying that increased technology oversight could create more work rather than less. Others feel uncertain about where human expertise still fits inside rapidly changing systems. Operationally,... - [How To Navigate Nonprofit Leadership Transitions Without Organizational Conflict](https://pollackpeacebuilding.com/blog/nonprofit-leadership-transitions/): Leadership transitions are a normal part of every nonprofit’s lifecycle, but that doesn’t make them easy. In mission-driven nonprofit organizations, founders, executive directors, and long-tenured leaders often become closely associated with the organization’s identity, mission, and relationships. When leadership changes, staff, board members, donors, volunteers, and community partners may all wonder what comes next. Fortunately, a nonprofit leadership transition doesn’t have to create uncertainty or conflict. With thoughtful transition planning, clear communication, and well-defined governance, organizations can preserve trust, maintain operations, protect mission continuity, and create a strong foundation for new leadership and the next chapter of the organization. Why Leadership... - [Why Law Firm Partner Resentment Surfaces During Compensation Discussions](https://pollackpeacebuilding.com/blog/law-firm-partner-conflict-compensation/): The equity partners at a mid-sized regional law firm gather for their annual compensation meeting. The conference room is quiet, professional, and restrained. No one raises their voice. Partners review year-over-year numbers while carefully watching one another’s reactions. One partner quietly replays a conversation from eighteen months earlier about a client introduction that was never fully credited. Another remembers absorbing a colleague’s workload during a difficult period without seeing it reflected in compensation discussions. Nobody addresses those frustrations directly. Instead, the real conversations happen later—in hallways, private texts, and post-meeting lunches where people speak more honestly about fairness, recognition, leadership conflict,... - [Emotional Exhaustion in Healthcare Often Appears as Interpersonal Conflict First](https://pollackpeacebuilding.com/blog/emotional-exhaustion-healthcare-conflict/): A nurse who was once collaborative during patient handoffs begins responding more sharply during shift changes. A primary care physician who previously engaged openly with colleagues becomes increasingly withdrawn during meetings. A department director notices more workplace tension between staff members, but no single incident seems serious enough to explain the shift. Inside many health care organizations, this is often how emotional exhaustion first becomes visible. Not through immediate operational failure, but through subtle changes in communication, emotional tone, and workplace relationships that gradually reshape how healthcare workers interact under pressure. Many healthcare professionals continue functioning operationally even while emotionally depleted.... - [How To Manage Aggressive Patients As A Nurse](https://pollackpeacebuilding.com/blog/nursing-management-of-aggressive-patients/): Nurses regularly care for people during some of the most stressful moments of their lives. Pain, fear, uncertainty, long wait times, and a loss of control can all influence how patients communicate, sometimes leading to aggressive patient behavior that feels confrontational or unsafe. The nursing management of aggressive patients requires more than clinical expertise. It calls for calm communication, emotionally intelligent nursing interventions, and early de-escalation that protects both patients and healthcare professionals. Managing aggressive patients in nursing is not about controlling people. It is about recognizing distress early, responding with clarity and compassion, and maintaining safe boundaries that support quality... - [Founder Syndrome in Nonprofits: When Organizational Identity Becomes Conflict](https://pollackpeacebuilding.com/blog/founder-syndrome-nonprofit/): Every nonprofit board meeting has its rituals. But in some organizations, there’s an unspoken one: everyone waits to see what the founder thinks before offering their own opinion. A board member hesitates before raising concerns. Staff softens feedback before sharing it upward. The executive director quietly checks whether a decision will “upset the founder” before moving forward. No one announces these rules directly. Over time, they simply become part of how the organization operates. This pattern, subtle, gradual, and often invisible to the people inside it, sits at the center of what many in the nonprofit sector recognize as founder syndrome... - [Burnout In Law Firms: How To Identify Early Signals And Prevent It](https://pollackpeacebuilding.com/blog/law-firm-burnout/): Burnout in law firms rarely develops overnight. More often, lawyer burnout builds gradually through sustained operational pressure, competing priorities, and communication patterns that make it difficult for attorneys to raise concerns before they become serious problems. For managing partners, practice group leaders, HR professionals, legal professionals, and legal operations teams, burnout is more than an individual challenge. It affects collaboration, client service, retention, and the long-term sustainability of the firm. While the demands of legal practice will always be significant, many of the conditions that contribute to chronic workplace stress and burnout are shaped by leadership decisions, workplace systems, and organizational... - [How Mission-Driven Organizations Quietly Develop Toxic Workplace Communication](https://pollackpeacebuilding.com/blog/toxic-workplace-communication/): A regional nonprofit is holding its monthly all-staff Zoom meeting. The executive director shares updates about upcoming program cuts caused by funding shifts. Cameras stay off. The chat remains quiet. A program manager who raised concerns about workload last month says nothing this time. Two development staff exchange private Slack messages about how leadership “never listens anyway.” Someone sighs audibly, but no one addresses it. The meeting ends early. Leadership leaves feeling relieved that everyone appears aligned. Meanwhile, several employees close their laptops feeling anxious, resentful, and less connected to the mission they joined to support. This is how toxic workplace... - [Why Hospital Conflict Often Surfaces Too Late to Prevent Turnover](https://pollackpeacebuilding.com/blog/hospital-workplace-conflict-turnover/): Healthcare leaders are often surprised when a respected clinician quietly resigns, emotionally disengages, or transfers departments after years of strong performance. On the surface, the departure may appear connected to staffing pressure, scheduling fatigue, or compensation concerns. But inside many healthcare organizations, turnover develops long before a resignation letter appears. In hospitals, unresolved workplace conflict often builds quietly beneath operational performance. Patient care continues moving. Teams remain functional. Metrics may even appear stable for a time. Meanwhile, communication strain, emotional exhaustion, guarded interactions, and declining psychological safety slowly reshape the work environment. This is one reason hospital workplace conflict and turnover... - [How To Address Bullying In Law Firms With Strong Power Dynamics](https://pollackpeacebuilding.com/blog/bullying-in-law-firms/): Law firms are built on high standards, professional accountability, and the ability to perform under pressure. These expectations are part of what allows attorneys to advocate effectively for their clients. However, when pressure is accompanied by unhealthy communication patterns or unchecked power dynamics, it can become difficult for lawyers and staff to raise concerns without fear of damaging their careers. Addressing bullying in law firms is rarely about a single difficult personality. More often, it requires leaders to examine the communication norms, leadership behaviors, and organizational systems that allow harmful patterns to persist. Strong hierarchies, demanding workloads, and reputational concerns can... - [The Hidden Conflict Pattern Behind Nonprofit Staff Burnout](https://pollackpeacebuilding.com/blog/nonprofit-staff-burnout/): A program manager at a housing nonprofit finishes another twelve-hour day. She responds to client emergencies, attends a grant meeting, covers for an understaffed colleague, and joins a tense cross-department call about reporting deadlines. Throughout the day, she stays professional. She reassures clients, avoids escalating internal frustrations, and keeps moving. But by the time she gets home, she feels emotionally detached from the work, and increasingly disconnected from the people around her. Nothing dramatic happened that day. No major conflict. No organizational crisis. No public disagreement. Just ongoing tension that never fully gets addressed. This is one of the hidden patterns... - [When Rainmakers and Managing Partners Stop Trusting Each Other](https://pollackpeacebuilding.com/blog/trust-breakdown-law-firm-partners/): At one point, the relationship probably felt easy. A rainmaker brought in new business, expanded client relationships, and helped strengthen the reputation of the firm. A managing partner focused on growth, operational stability, strategic priorities, and long-term firm direction. Even when disagreements surfaced, there was usually enough mutual confidence to work through them directly. Then something shifted. Conversations became more careful. Feedback started arriving indirectly instead of face-to-face. Meetings felt increasingly political. One partner began questioning leadership decisions privately while leadership quietly became more skeptical of the partner’s motives, expectations, or level of commitment to the broader firm. Rarely does this... - [How To Address Founder Syndrome In Nonprofit Organizations](https://pollackpeacebuilding.com/blog/founder-syndrome-in-nonprofits/): Introduction Nonprofit organizations often begin with a powerful vision, a committed founder, and a small group of people working tirelessly to advance a mission they deeply believe in. Many founders invest years of passion, energy, and personal sacrifice into building an organization from the ground up. As nonprofits grow, however, leadership structures that worked during the organization’s early stages may no longer support its evolving needs. This is often where founder syndrome in nonprofit organizations begins to emerge. Founder’s syndrome is not usually a reflection of bad leadership or poor intentions. More often, it develops when deep mission attachment, informal authority,... - [Why Workplace Conflict Costs Organizations More Than You Think](https://pollackpeacebuilding.com/blog/workplace-conflict-costs-organizations/): Discover why workplace conflict costs organizations more than you think and learn how to address the hidden financial and productivity losses. - [What Is Peer Conflict at Work? A Guide for HR Leaders](https://pollackpeacebuilding.com/blog/what-is-peer-conflict-at-work-a-guide-for-hr-leaders/): Discover what is peer conflict at work and learn how it impacts team performance. Equip HR leaders with strategies to resolve disputes effectively. - [When a Nonprofit Board Stops Trusting the Executive Director](https://pollackpeacebuilding.com/blog/board-executive-director-conflict/): The quarterly board meeting ends without conflict. The executive director presents updates on fundraising, staffing, and strategic planning. Board members nod along. A few questions get raised, but none turn into direct disagreement. The board chair thanks everyone for their time, and the meeting adjourns early. But afterward, small conversations continue in the hallway. A trustee quietly mentions concerns about leadership communication. Another board member questions why a major hiring decision keeps getting delayed. Someone wonders aloud whether the executive director is being fully transparent about organizational challenges. None of these concerns were discussed directly during the meeting itself. This is... - [The Real Cost of Workplace Conflict: 2026 Research Report](https://pollackpeacebuilding.com/blog/cost-of-conflict-in-the-workplace/) - [The Role of Dialogue in Organizations: A Leader's Guide](https://pollackpeacebuilding.com/blog/the-role-of-dialogue-in-organizations-a-leaders-guide/): Discover the role of dialogue in organizations. Transform communication into collaboration for enhanced team performance and innovation. - [How to Resolve Team Conflict at Work Effectively](https://pollackpeacebuilding.com/blog/how-to-resolve-team-conflict-at-work-effectively/): Learn how to resolve team conflict at work effectively. Enhance collaboration and productivity while turning friction into strong relationships. - [AI Adoption Is Creating Silent Tension Inside Law Firms](https://pollackpeacebuilding.com/blog/workplace-tension-ai-law-firms/): The conversation usually sounds optimistic at first. Partners talk about efficiency gains. Innovation committees discuss AI-powered tools that can accelerate legal research, reduce administrative tasks, and streamline document review. Leadership presentations frame AI adoption as a strategic advantage for firms trying to remain competitive inside a rapidly changing legal industry. Most attorneys nod along. Few legal professionals want to appear resistant to technology. Fewer still want to appear irrelevant. But underneath many of these conversations, another dynamic often begins developing quietly at the same time. Questions become more cautious. Discussions feel increasingly political. Attorneys start carefully calibrating how enthusiastic they appear... - [Benefits of Conflict Resolution Training for Leaders](https://pollackpeacebuilding.com/blog/benefits-of-conflict-resolution-training-for-leaders/): Discover the benefits of conflict resolution training. Improve communication, reduce turnover, and build a collaborative workplace culture. - [HR Dispute Resolution Best Practices for Leaders](https://pollackpeacebuilding.com/blog/hr-dispute-resolution-best-practices-for-leaders/): Discover essential HR dispute resolution best practices to manage workplace conflicts effectively, protect relationships, and boost productivity. - [Team Conflict Explained: A Practical Workplace Guide](https://pollackpeacebuilding.com/blog/team-conflict-explained-a-practical-workplace-guide/): Discover team conflict explained. Learn about the four types of conflict, how to manage them, and improve team effectiveness with practical strategies. - [Team Burnout and Conflict Explained for HR Leaders](https://pollackpeacebuilding.com/blog/team-burnout-and-conflict-explained-for-hr-leaders/): Discover how team burnout and conflict explained can transform your HR strategies. Improve retention and morale by tackling root causes. - [How To Run Attorney Performance Reviews Without Relationship Damage](https://pollackpeacebuilding.com/blog/lawyer-performance-review/): Introduction Attorney performance reviews are among the most important and often most challenging leadership conversations in a law firm. Legal work is closely tied to professional identity, reputation, client relationships, compensation, and long-term career growth. As a result, feedback conversations can feel highly personal, even when they are intended to support development. Attorneys may worry about how feedback affects advancement opportunities, standing within the firm, or future leadership prospects. At the same time, partners and supervisors often feel pressure to address performance concerns while maintaining trust and morale. When handled poorly, attorney performance evaluations can create defensiveness, damage working relationships, and... - [Why Nonprofit Leadership Teams Mistake Politeness for Alignment](https://pollackpeacebuilding.com/blog/nonprofit-leadership-conflict/): A nonprofit leadership meeting can feel calm while trust is quietly deteriorating underneath it. Everyone appears supportive. Decisions move forward without much resistance. Team members remain professional and respectful. From the outside, the organization looks aligned. But later, friction surfaces in different ways: leadership withdrawal stalled initiatives frustration between departments recurring disagreements that never fully resolve burnout that seems to appear “suddenly” In many nonprofit organizations, conflict does not begin with confrontation. It begins with silence. And that silence is often mistaken for alignment. The Hidden Pressure Inside Mission-Driven Organizations Nonprofits operate within a unique emotional environment. People are often deeply... - [Why High-Performing Associates Quietly Disengage Before They Leave](https://pollackpeacebuilding.com/blog/associate-disengagement-law-firms/): At first, the changes are subtle. A previously engaged associate becomes quieter during meetings. They stop volunteering ideas they once would have raised confidently. Feedback becomes shorter, more cautious, more transactional. Collaboration narrows to only what is necessary. The associate still performs well. Deadlines are met. Clients remain satisfied. Nothing appears overtly wrong. Then, months later, the resignation arrives, and firm leadership feels blindsided. In many law firms, disengagement begins long before departure becomes visible. What appears externally as a sudden retention problem is often the final stage of a much longer internal process involving emotional exhaustion, guarded communication, declining trust,... - [The Problem With “Professional Civility” in Law Firm Culture](https://pollackpeacebuilding.com/blog/professional-civility-law-firms/): In many law firms, communication appears highly professional on the surface while becoming increasingly cautious underneath. Meetings remain polite. Emails stay measured. Attorneys maintain composure during difficult conversations. But over time, important disagreements often become harder to address directly. A managing partner notices that partners no longer challenge each other openly during leadership meetings. Senior associates stop volunteering honest feedback. Practice group leaders delay difficult conversations until tension becomes operationally disruptive. Externally, the firm still appears stable and professional. Internally, trust may already be weakening. In some law firms, professionalism becomes so associated with emotional restraint that silence starts getting mistaken... - [How to Resolve Conflict Between Volunteers in a Nonprofit Organization](https://pollackpeacebuilding.com/blog/volunteer-conflict-resolution/): Learning how to navigate volunteer conflict resolution is a normal part of nonprofit leadership. When people care deeply about a mission, differences in communication styles, priorities, expectations, and approaches are inevitable. Whether a conflict involves scheduling, leadership responsibilities, fundraising efforts, program delivery, or interpersonal communication, unresolved tension can affect volunteer morale, retention, collaboration, and service quality. Left unaddressed, even small disagreements can create friction that spreads throughout a volunteer program, impacting the program and mission. At the same time, conflict does not have to be viewed as a failure. When handled thoughtfully, conflict can become an opportunity to strengthen relationships, improve... - [The Hidden Communication Breakdown Between Clinicians and Administrators](https://pollackpeacebuilding.com/blog/communication-breakdown-clinicians-administrators/): In many healthcare organizations, communication breakdown rarely begins with open conflict. More often, it develops in quieter ways. Conversations become shorter. Meetings feel increasingly procedural. Clinicians stop volunteering concerns they once would have raised openly. Administrators begin sensing resistance in conversations that appear professionally polite on the surface. Operationally, everything may still appear functional. Patient care continues. Teams meet deadlines. Departments coordinate well enough to keep the system moving. But beneath that functionality, trust can begin eroding through small moments of misalignment, emotional fatigue, and unresolved workplace tension that gradually reshape how people communicate with one another. This is often how... - [Proven Security and Violence Prevention Strategies for Retail Stores](https://pollackpeacebuilding.com/blog/violence-prevention-in-retail/): Introduction Violence prevention has become an increasingly important priority for retail organizations. Frontline employees are often expected to navigate emotionally charged customer interactions while balancing operational demands, staffing challenges, and performance expectations. In many cases, workplace violence does not begin with a physical confrontation. It begins with frustration, miscommunication, unmet expectations, or escalating stress. A customer upset about a return policy, a disagreement over pricing, or a tense interaction related to suspected theft can quickly become more difficult when employees lack support, clear procedures, or confidence in how to respond. That is why effective security and violence prevention in retail stores... - [4 Conflict Management Techniques for Nonprofit Board Conflict Resolution](https://pollackpeacebuilding.com/blog/nonprofit-leadership-board-conflict-resolution/): Running a nonprofit organization comes with numerous challenges, including fundraising, managing operations, and regulatory compliance. On top of that, conflicts can arise within the organization, particularly among nonprofit leaders.  Typically, while board members and executives align with the organization’s mission, they can disagree on factors like strategies, priorities, and operational governance. In some cases, these conflicts can be resolved quickly, but in many cases, they can lead to bigger issues later on if they’re not addressed.  But managing conflict doesn’t have to be a struggle. Nonprofit board conflict resolution training can make it easier to address these issues and create a... - [How to Create a Healthy Workplace Culture in Law Firms](https://pollackpeacebuilding.com/blog/healthy-workplace-culture-law-firms/): Building a successful law firm means more than just winning cases and attracting top-tier clients. Internally, it’s also vital to create a healthy workplace culture where employees feel safe, valued, and respected.  But a strong law firm culture doesn’t just happen on its own. It requires planning and effort by the leadership team. Fortunately, this work can yield some incredible results, including better client service, stronger employee retention, and reduced burnout.  Since traditional law firm cultures tend to put work first and personal relationships second, let’s break down how to create a healthy workplace culture in law firms.  What Law Firm... - [How to Handle Conflict in Nonprofit Organizations: A Practical Guide](https://pollackpeacebuilding.com/blog/conflict-in-nonprofits/): Running a successful nonprofit organization already comes with its own set of challenges, but managing conflict is as essential as fundraising, managing volunteers, or meeting with donors. Unfortunately, while most nonprofit leaders know how to handle these elements, they likely haven’t mastered conflict resolution skills.    However, learning to address conflict doesn’t have to be an overwhelming ordeal. With the right strategies, you can overcome the main types of conflicts that can occur within these types of organizations. Examples can include disputes between the nonprofit board and employees/volunteers, conflicts among the executive team, or friction between the organization’s mission and its... - [How to Handle Partner Disputes in Law Firms: A Practical Framework](https://pollackpeacebuilding.com/blog/law-firm-partner-disputes/): The nature of running a law firm means being able to handle conflicts. Typically, though, these conflicts occur between clients, not partners. However, partnership disputes are a natural byproduct of operating a business, whether it’s a legal practice or something else.    But without structured guidelines or processes, these partnership disagreements could jeopardize the entire firm. So, it’s imperative to manage these conflicts with early intervention and a calm, measured approach.    The best time to implement these systems is before a conflict arises, so let’s break down some of the most effective ways to resolve partnership disputes. Understanding Partnership Disputes... - [Conflict Resolution for HR: 5 Techniques for Workplace Harmony](https://pollackpeacebuilding.com/blog/human-resources-conflict-resolution/): No matter the type of workplace, from retail storefronts to corporate offices, conflict will always arise. Ideally, these conflicts will be minor and resolve quickly. However, in many cases, the conflict requires mediation and oversight, which is where hr conflict resolution comes into play.  Unfortunately, many HR teams are ill-equipped to handle conflict management, which can often worsen the problem. To help address this issue, let’s break down 5 effective HR conflict resolution strategies.  When HR excels at resolving conflict, employees are more productive and collaborative, and the company thrives. Implementing these strategies can yield significant results, especially with proper coaching... - [Horizontal Violence in Nursing: How to Recognize & Prevent It ](https://pollackpeacebuilding.com/blog/horizontal-violence-in-nursing/): It’s no secret that the healthcare industry in the United States is rife with problems, and nowhere are these issues more evident than in the nursing profession. High-stress environments, long hours, and relatively low pay scales mean nurses have to bear the brunt of multiple obstacles while trying to provide quality patient care.  Making matters more challenging, though, is the prevalence of horizontal violence, aka workplace bullying. This perfect storm of factors leads to higher rates of horizontal violence within healthcare settings, but it doesn’t have to be that way.  Healthcare organizations, including administrators and managers, can provide a more supportive... - [How to Create a Team Charter: Template & Examples](https://pollackpeacebuilding.com/blog/team-charter/): As a manager or team leader, it’s imperative to keep your team running as smoothly as possible. While there are many methods for achieving this goal, one of the most reliable is to create a team charter.    A team charter helps ensure everyone is on the same page and aligned toward the same objectives. Because team members participate in creating the charter, they’re more invested in success. Additionally, a charter can help mitigate or prevent conflict by managing expectations and providing clear communication channels.    That said, if you’ve never created or used this document before, you don’t have to... - [How to Have Difficult Conversations at Work: 10 Communication Tips ](https://pollackpeacebuilding.com/blog/how-to-have-difficult-conversations-at-work/): Home > Blog > How to Have Difficult Conversations at Work: 10 Communication Tips Ideally, managing a workplace would involve facilitating smooth interactions among employees, customers, and clients at all times. In practice, however, things are rarely so straightforward, and difficult conversations are unavoidable. Even with proactive measures and a team that works well together, it’s almost impossible to prevent difficult or challenging conversations. Performance reviews, missed deadlines, and interpersonal conflicts; situations will always arise that require strong leadership and effective communication skills.  To make this process easier, let’s explore how to have difficult conversations at work, including practical communication tips,... - [How to Handle Aggressive Customers and Reduce Violence in Retail: A Practical Guide](https://pollackpeacebuilding.com/blog/how-to-handle-aggressive-customers/): Home > Blog > How to Handle Aggressive Customers and Reduce Violence in Retail: A Practical Guide Although the retail industry is often seen as a low-risk field, the fact is that workplace violence can erupt at any time. Verbal threats, intimidation, and physical assaults are all possible, so it’s imperative to have a robust workplace violence prevention program in place.  Because of the danger involved, let’s dive into how to handle aggressive customers and reduce violence in retail positions. Learning to de-escalate these situations can protect workers, customers, improve morale, and ensure a safe environment for everyone.  Overall, we’ll discuss... - [How to Create Psychological Safety in the Workplace for Increasing Worker Performance](https://pollackpeacebuilding.com/blog/psychological-safety-at-work/): Home > Blog > How to Create Psychological Safety in the Workplace for Increasing Worker Performance When it comes to worker performance, most employers focus on providing physical support, including training and supplies. However, emotional and psychological support is just as crucial in creating a welcoming and productive workplace.  According to Amy Edmonson from Harvard Business School, psychological safety is when employees feel comfortable taking acceptable risks within the workplace. For example, speaking out about problems, setbacks, or mistakes that may occur without fear of retribution or retaliation.  As leaders, knowing how to create psychological safety in the workplace for increasing... - [How to Deal With Difficult Customers: 13 Practical Tips](https://pollackpeacebuilding.com/blog/how-to-deal-with-difficult-customers/): Home > Blog > How to Deal With Difficult Customers: 13 Practical Tips Customers are an integral part of the retail business, but not all customers offer a positive experience. As managers or service agents, it’s your responsibility to ensure each interaction goes as smoothly as possible, even when it’s challenging.    But knowing how to deal with difficult customers is much easier when you understand their perspective. Often, these individuals are stressed, frustrated, or feel ignored, which can lead to rising tension.    As with all customer service skills, practicing how to deal with difficult customers can make the next... - [How Large Language Models Are Changing Conflict Resolution in Organizations](https://pollackpeacebuilding.com/blog/llm-models-conflict-resolution/): Home > Blog > How Large Language Models Are Changing Conflict Resolution in Organizations Large language models (LLMs) are a subset of artificial intelligence (AI) systems that use large amounts of data inputs and deep learning techniques to analyze and generate text. LLMs come in different forms, such as the prominent generative pre-trained transformer (GPT) series, OpenAI, and Chatbots, among others. Large language models have a general-purpose ability, and many people use them to process large amounts of information. In their most basic form, LLMs can understand, generate, and manipulate human language with a high level of sophistication. As a result,... - [AI-Driven Mediation: Best Practices, Challenges & Future Directions](https://pollackpeacebuilding.com/blog/ai-driven-mediation/): Home > Blog > AI-Driven Mediation: Best Practices, Challenges & Future Directions You already know artificial intelligence can boost productivity. But when does it step into conflict? That’s where things get interesting. AI-driven conflict resolution is helping people resolve disputes faster, more clearly, and often with less emotional wear. It’s not taking over conversations. It helps make sense of them. AI can summarize data, surface insights, and free up human mediators to focus on relationships. This shift is picking up speed. Across more than 80 industries, AI tools are now part of the mediation process. However, Gallup’s 2024 report paints a... - [The Unseen Impact: Addressing Microaggressions for a More Inclusive Workplace](https://pollackpeacebuilding.com/blog/microaggressions-workplace/): Home > Blog > The Unseen Impact: Addressing Microaggressions for a More Inclusive Workplace Research shows that many workplaces have since adopted different measures to ensure that they pass the equity and inclusion test. They have the right number of diverse employees as expected by the country’s laws. Still, many organizations fail to realize that these efforts have not made employees from minority groups feel included. Some perpetrators happen to make subtle comments or act in ways that make workers from marginalized groups feel excluded, creating a situation of microaggressions in the workplace. The key to building a culture of inclusivity... - [Mental Health and Conflict: Strategies for Supportive Resolution](https://pollackpeacebuilding.com/blog/mental-health-conflict-resolution/): Home > Blog > Mental Health and Conflict: Strategies for Supportive Resolution Almost always, conflicts are a natural part of every human interaction. It can surface in the workplace, communities, or in personal relationships. While conflict itself is a natural part of socialization, humans have yet to understand the best way to handle conflict, hence its significant effect on mental health and well-being. Still, the ability to resolve conflict is a sure way to build stronger relationships. Fortunately, conflict resolution is a skill that everyone can learn, and it is invaluable in fostering healthy relationships, promoting functional professional lives, and enhancing... - [From Dispute to Dialogue: Mastering Negotiation Techniques for Lasting Peace](https://pollackpeacebuilding.com/blog/negotiation-techniques-peace/): Home > Blog > From Dispute to Dialogue: Mastering Negotiation Techniques for Lasting Peace Most people picture negotiation as two parties trading demands until they strike a bargain. That image feels flat. Negotiation, at least when it really matters, is not a quick transaction. It’s an ongoing relationship, sometimes fragile, sometimes surprisingly resilient, that shapes how conflicting parties move from disputes toward peace. At Pollack Peacebuilding Systems, we spend our days helping negotiating parties discover that the path from war of words to dialogue is not mysterious. It is built step by step, grounded in negotiation techniques, peace, and practical strategies... - [The Power of Restorative Justice: Healing and Reconciliation in Organizations](https://pollackpeacebuilding.com/blog/restorative-justice-organizations/): Home > Blog > The Power of Restorative Justice: Healing and Reconciliation in Organizations Workplaces are messy. So are schools and any community where people bump into each other day after day. Conflict is part of the deal: a snide comment here or a project deadline missed there. The bigger problem is what happens when that conflict isn’t handled well. Punishment? Maybe. HR forms? Often. However, real wounds remain. Restorative justice takes another route. It asks different questions: who was affected, what kind of harm was done, and how do we make things right? Howard Zehr, a key voice in the... - [Building Resilient Teams: Conflict Management in the Age of Remote and Hybrid Work](https://pollackpeacebuilding.com/blog/conflict-management-remote-work/): Home > Blog > Building Resilient Teams: Conflict Management in the Age of Remote and Hybrid Work The COVID-19 pandemic extensively affected in-office work models and necessitated the need for remote and hybrid work. Conflicts are a common aspect in human interactions, but remote workplace conflicts are a little complicated because they occur across a virtual environment. Organizations are now looking for ways to build resilient teams, which is another way of finding effective ways to manage workplace conflicts in remote and hybrid work environments. In this article, we will explore conflict management in remote work and find out how organizations... - [Beyond the Boardroom: Applying Peacebuilding Principles to Community Conflicts](https://pollackpeacebuilding.com/blog/community-peacebuilding/): Home > Blog > Beyond the Boardroom: Applying Peacebuilding Principles to Community Conflicts Over the last decade, the world has witnessed a significant rise in various types of conflict. The result has been devastation brought about to more than 122 million people who have been forced to flee from their homes because of the ongoing crisis. Millions of others have lost their lives. More than 80% of all humanitarian needs are driven by conflicts. There’s an urgent need for peacebuilding in these communities if there is any hope of rebuilding a sustainable, peaceful future. This article explores the critical need for... - [Navigating Cultural Differences: Conflict Resolution Strategies for Diverse Workplaces](https://pollackpeacebuilding.com/blog/culture-conflict-workplace/): Home > Blog > Navigating Cultural Differences: Conflict Resolution Strategies for Diverse Workplaces The modern workplace is more culturally complex than ever. A Pew Research survey found that 64% of Americans believe racial and ethnic cultural diversity strengthens our country’s culture. That optimism shows up in hiring, team composition, and global expansion, but there’s a flipside. As teams grow more diverse, so do misunderstandings rooted in diverse cultural backgrounds, expectations, and communication styles. Cultural differences aren’t inherently negative. They can spark innovation and resilience, but only when workplaces create the conditions for mutual respect, trust, and open dialogue. If ignored, cultural... - [The Role of Emotional Intelligence in De-escalating Workplace Conflicts](https://pollackpeacebuilding.com/blog/emotional-intelligence-workplace/): Home > Blog > The Role of Emotional Intelligence in De-escalating Workplace Conflicts Why do some people defuse tension so easily, while others only make it worse? The skill behind that difference is called emotional intelligence. According to psychologist Daniel Goleman, emotional intelligence is far from being just about “being nice.” Emotional intelligence (EI) is about reading the room, having a deeper understanding of your reactions, and navigating hard moments without making things worse. EI includes five core abilities: Self-awareness Self-regulation Motivation Social awareness Relationship management The problem is that most people think they’re good at EI when they’re not. Research... - [Leveraging AI for Conflict Resolution: Opportunities and Ethical Considerations](https://pollackpeacebuilding.com/blog/ai-conflict-resolution/): Home > Blog > Leveraging AI for Conflict Resolution: Opportunities and Ethical Considerations Conflict is as old as human relationships. The tools we use to navigate it, however, are changing rapidly. Artificial intelligence has moved beyond novelty. In just the past year, it has become part of everyday work, helping professionals analyze information, generate ideas, summarize complex discussions, and make better-informed decisions. As these tools continue to improve, it’s natural to ask what role they should play in one of the most human challenges we face: conflict. At Pollack Peacebuilding, we see AI as a valuable partner, not a substitute for... - [How AI Is Transforming the Conflict Resolution Industry](https://pollackpeacebuilding.com/blog/how-ai-is-transforming-the-conflict-resolution-industry/): Home > Blog > How AI Is Transforming the Conflict Resolution Industry Conflict resolution, a domain long governed by human intuition, emotional intelligence, and interpersonal communication, is undergoing a quiet revolution. Artificial Intelligence (AI), once the province of science fiction and Silicon Valley tech stacks, is now reshaping how we prevent, manage, and resolve disputes across sectors. From workplaces to courts to community mediation centers, AI is ushering in a new era of efficiency, accessibility, and data-driven insights. Predictive Conflict Analytics AI’s ability to detect patterns and anomalies in large datasets is transforming how organizations anticipate and address conflict. Machine learning... - [Teaching Conflict Resolution: A Guide for Educators](https://pollackpeacebuilding.com/blog/teaching-conflict-resolution/): Home > Blog > Teaching Conflict Resolution: A Guide for Educators Every school day brings moments of tension: two students argue during group work, a child refuses to share, or a misunderstanding escalates into a bigger problem. These are not signs of failure. They are opportunities. When educators treat conflict as something that can be taught and practiced, it becomes a tool for growth. Helping students manage disagreements is not just about keeping the classroom quiet. It can shape how young people relate to themselves and others. Students learn how to listen with care, express their emotions clearly, and build positive... - [5 Characteristics of Conflict in the Workplace for Better Resolutions](https://pollackpeacebuilding.com/blog/conflict-characteristics/): Home > Blog > 5 Characteristics of Conflict in the Workplace for Better Resolutions A staggering 85% of employees experience conflict at work, with nearly a third facing it on a near-constant basis. Conflict is not a workplace malfunction. It is a signal, a tension point, or a story unfolding beneath the surface. When we start paying attention to how conflict shows up and why, it becomes a doorway to better relationships, stronger teams, and more durable solutions. Understanding Conflict Conflict in the workplace can look like a lot of things. Sometimes it is loud. Sometimes subtle. But it almost always... - [What Is Conflict Mapping & How It Can Help Organizations](https://pollackpeacebuilding.com/blog/conflict-mapping/) - [Collaborating Conflict Style: What It Is + How to Apply It](https://pollackpeacebuilding.com/blog/collaborating-conflict-style/): Home > Blog > Collaborating Conflict Style: What It Is + How to Apply It When conflict arises in the workplace, how we respond shapes the outcome as well as the relationships left behind. Some leaders seek to shut down disagreements quickly, while others ignore them and hope they will dissolve on their own. However, there is a more effective way to approach tension. This approach helps build stronger teams and opens the door to creative solutions. The collaborating conflict style is a mindset. It encourages leaders to avoid dominating or retreating but to lean into conflict. It requires leaders to... - [How to Leverage Healthy Conflict into Better Relationships and Productivity](https://pollackpeacebuilding.com/blog/healthy-conflict/): Home > Blog > How to Leverage Healthy Conflict into Better Relationships and Productivity Workplace conflict is an inevitable part of collaboration. Different perspectives, priorities, and working styles naturally lead to disagreement. While many see conflict as disruptive, the truth is that well-managed disputes can enhance decision-making, encourage growth, and strengthen relationships. The key is knowing how to navigate conflict constructively. This guide explores how to turn healthy conflict into an opportunity rather than a challenge. Understanding Healthy Conflict Healthy conflict is not about winning or losing. It is about engaging in respectful communication, exchanging ideas, and challenging assumptions in a... - [How to Handle Conflict with a Manager](https://pollackpeacebuilding.com/blog/how-to-handle-conflict-with-manager/): Home > Blog > How to Handle Conflict with a Manager Workplace conflicts are inevitable, affecting nearly 85% of employees at some point in their careers. When tensions rise between employees and managers, productivity and morale suffer. Effective conflict resolution helps address disputes and maintain a positive working environment. Pollack Peacebuilding Systems specializes in strategies to resolve conflict and create healthier workplace dynamics. This blog examines how to handle conflict with a manager. Understanding the Nature of Workplace Conflicts Conflict at work arises from differences in communication styles, leadership weaknesses, and workplace expectations. In some cases, conflict of interest may also... - [59 Change Management Statistics](https://pollackpeacebuilding.com/blog/change-management-statistics/): Home > Blog > 59 Change Management Statistics Change is inevitable, but success? That’s a different story. According to the Harvard Business Review, 70% of change initiatives fail, leaving organizations scrambling to recover lost time, money, and employee trust. Whether it’s a company’s digital transformation process, a new operating model, or a shift in business strategies, the success of any transition depends on strong change management skills to ensure growth rather than workforce disruption. With organizations facing market competition and the pressure to improve productivity, leaders need more than good intentions. They need effective change management models and strategies backed by... - [3 Mental Health De-Escalation Techniques (Verbal & Nonverbal)](https://pollackpeacebuilding.com/blog/mental-health-de-escalation-techniques/): Home > Blog > 3 Mental Health De-Escalation Techniques (Verbal & Nonverbal) In a world where mental health challenges are increasingly prevalent, the ability to navigate a mental health crisis effectively has never been more critical. Whether professionals or caregivers, those involved in such situations often find themselves in high-pressure scenarios that require calm, compassion, and strategic action. Trauma-informed care, an approach that prioritizes understanding, empathy, and respect for the individual’s experiences, is at the heart of managing these moments. De-escalation is a powerful tool in these contexts, offering a structured way to defuse tension and foster a safer environment for... - [Nonverbal Communication: Types, Examples & How to Interpret](https://pollackpeacebuilding.com/blog/nonverbal-communication/): Home > Blog > Nonverbal Communication: Types, Examples & How to Interpret In every interaction, words are only part of the story. The way we communicate extends beyond spoken language, encompassing subtle but powerful signals that shape perceptions and influence outcomes. This complex interplay of gestures, expressions, and tone is what we call nonverbal communication. This vital aspect of human connection influences how messages are received, understood, and acted upon. Nonverbal communications often reinforce verbal messages, but at times, they can contradict them, revealing emotions or intentions that words fail to express. A smile paired with crossed arms might send mixed... - [Why Do Partnerships Fail? 4 Reasons & How to Prevent It](https://pollackpeacebuilding.com/blog/why-do-partnerships-fail/): Home > Blog > Why Do Partnerships Fail? 4 Reasons & How to Prevent It Partnerships are often celebrated for their potential to bring together complementary strengths, ideas, and resources. Yet, as the statistics reveal, up to 70% of business partnerships fail, leaving behind frustrated entrepreneurs and unmet ambitions. But why do business partnerships fail, and how can you prevent your venture from joining the list of casualties? This blog explores common reasons why business partnerships fail, strategies to prevent them, and actionable steps to set your partnership up for success. Common Reasons for Partnership Failures The dynamics of a business... - [How to Deal With a Controlling Business Partner for Lasting Gains](https://pollackpeacebuilding.com/blog/how-to-deal-with-controlling-business-partner/): Home > Blog > How to Deal With a Controlling Business Partner for Lasting Gains Collaboration is the cornerstone of success in any business partnership. When partners work together with mutual respect and shared goals, they lay the foundation for thriving operations and strong business relationships. However, not all business partners contribute equally to a harmonious environment. When one business partner becomes overly controlling, it can affect both your business and personal relationship. This guide offers actionable insights on how to identify, manage, and resolve issues with a controlling business partner, ensuring that your partnership remains productive and your interests protected.... - [What to Do When a Business Partner Is Not Contributing: 5 Tips](https://pollackpeacebuilding.com/blog/business-partner-not-contributing/): Home > Blog > What to Do When a Business Partner Is Not Contributing: 5 Tips Business partnerships are often celebrated as powerful vehicles for achieving shared goals. However, when one business partner is not pulling their weight, the resulting imbalance can strain the other partner and even jeopardize the success of the company. Whether the lack of contribution stems from personal challenges, misaligned priorities, or unclear expectations, or even a lack of compatible personalities, understanding how to address these situations is crucial for maintaining a healthy and productive working relationship. In cases where no resolution can be reached, pursuing legal... - [Why Teamwork Is Crucial in Construction & Ideas for Team-Building](https://pollackpeacebuilding.com/blog/teamwork-team-building-construction/): Home > Blog > Why Teamwork Is Crucial in Construction & Ideas for Team-Building Team building is an essential aspect of modern construction projects that is designed to bring together diverse expertise and improve collaboration on the construction site. In an industry where various specialists—engineers, architects, laborers, and project managers—work toward a common goal, fostering a cohesive team can make or break a project. In essence, team building in construction focuses on creating a unified construction team where every member aligns with the key elements of the overall project objectives, communicates effectively, and builds trust as the team works together. The... - [Construction Communication: Importance & Strategies to Improve](https://pollackpeacebuilding.com/blog/construction-communication/): Home > Blog > Construction Communication: Importance & Strategies to Improve In the construction industry, effective communication is essential to achieving successful completion of projects on time and within budget. Yet, despite its importance, communication in construction often faces significant challenges. The unique nature of the construction process, with its numerous teams, dynamic environments, and intricate projects, adds layers of complexity to information sharing and collaboration. Poor communication can lead to misunderstandings, delays, and even safety risks on construction sites. On the other hand, effective communication can streamline workflows, ensure project efficiency, and enhance team morale. In this blog, we will... - [Construction Disputes: Common Types & Resolution Tips](https://pollackpeacebuilding.com/blog/construction-dispute-resolution/): Home > Blog > Construction Disputes: Common Types & Resolution Tips A construction dispute is a conflict that arises when the expectations or contractual terms between parties involved in a construction project do not align with actual project developments. These disputes can occur over various issues, from delayed schedules and budget constraints to disagreements on workmanship and materials used. Given the complexity and high stakes of construction projects, construction conflicts often require specialized approaches and dispute-resolution processes to avoid prolonged disruptions and escalating costs. Common Construction Disputes Below are some of the most typical types of construction disputes and practical ways... - [6 Common Types of Conflict in Construction & How to Resolve Them](https://pollackpeacebuilding.com/blog/conflict-in-construction/): Home > Blog > 6 Common Types of Conflict in Construction & How to Resolve Them In the construction industry, where projects are complex and timelines are tight, conflict can be a frequent and often unavoidable part of the work environment. With multiple parties involved—from contractors and subcontractors to project managers, architects, and clients—differing opinions and competing priorities can quickly escalate. For construction companies, addressing these conflicts head-on is crucial to meet deadlines and ensure that construction projects run smoothly. Whether it’s issues over resource allocation, poor communication, or contractual disputes, unresolved conflicts can have a ripple effect, impacting not only... - [Business Partnership Disputes: Causes & How to Resolve Them](https://pollackpeacebuilding.com/blog/resolving-business-partnership-disputes/): Home > Blog > Business Partnership Disputes: Causes & How to Resolve Them In business, partnerships form the bedrock of many successful ventures, yet they can also be fertile ground for conflicts. When two or more business partners bring unique skills and ambitions together, the possibilities can be transformative. However, differing visions, expectations, and communication styles can lead to a business partnership dispute. Understanding the common causes of partnership disputes, how they can affect business operations, and ways to resolve them effectively are crucial steps in preserving the integrity of a partnership. This blog provides a comprehensive look at causes of... - [What Is Organizational Conflict & 5 Strategies for Managing It](https://pollackpeacebuilding.com/blog/managing-conflict-in-organization/): Home > Blog > What Is Organizational Conflict & 5 Strategies for Managing It In any workplace, varying perspectives, distinct personalities, and competitive goals inevitably lead to organizational conflict. Whether minor misunderstandings or larger-scale disputes, conflicts disrupt business operations and employee morale. Yet, not all conflicts are inherently negative. Managed well, they can stimulate creativity, drive improvement, and strengthen team dynamics. However, unresolved conflicts often bring serious consequences, including diminished productivity and strained employment relationships. This blog explores the root cause, types, and significant impacts of workplace conflicts, providing insights into proactive conflict resolution strategies that foster a more cohesive and... - [Conflict Resolution in Project Management: Examples & Strategies](https://pollackpeacebuilding.com/blog/conflict-resolution-in-project-management/): Home > Blog > Conflict Resolution in Project Management: Examples & Strategies Conflict is an inherent part of project management, and surprisingly, it can even benefit a project when handled effectively. In every project team, differences in goals, perspectives, and working styles naturally emerge. Managing these differences can either push a project toward success or, if mishandled, derail it entirely. While conflicts can result from misunderstandings, misaligned project goals, or resource constraints, they also often stem from deeper underlying issues like interpersonal dynamics, unmet expectations, or differing opinions about the project scope. In essence, conflicts are the “friction points” that project... - [7 Benefits of Conflict Resolution for Organizations of All Sizes](https://pollackpeacebuilding.com/blog/benefits-of-conflict-resolution-training-for-employees/): Home > Blog > 7 Benefits of Conflict Resolution for Organizations of All Sizes Workplace conflict is a common occurrence, whether between employees, departments, or leadership teams. The key is not to avoid disagreements but to manage them effectively. This is where conflict resolution training plays a crucial role. Businesses that invest in structured training programs foster a more positive work environment, minimize disruptions, and build stronger teams. At Pollack Peacebuilding Systems, we specialize in customized strategies that help organizations of all sizes-startups, mid-sized businesses, and multinational corporations-develop the skills to effectively resolve conflicts before they escalate. Our approach transforms workplace... - [Employee Motivation: Strategies & Ideas for Boosting Work Morale](https://pollackpeacebuilding.com/blog/employee-motivation/): Home > Blog > Employee Motivation: Strategies & Ideas for Boosting Work Morale Motivating employees is key to creating a productive and positive work environment. When employees feel their work has a clear purpose, they are more likely to stay engaged and dedicated. According to research, nearly 70% of workers prefer to work for organizations with a strong purpose, and 90% feel more driven in such environments. This connection between meaningful work and motivation has a positive impact on overall performance and employee retention. Various motivational factors shape the employee experience, from recognition to career growth. This blog covers effective strategies... - [How to Prevent Burnout in the Workplace: Tips for Employees & Employers](https://pollackpeacebuilding.com/blog/how-to-prevent-burnout-in-the-workplace/): Home > Blog > How to Prevent Burnout in the Workplace: Tips for Employees & Employers Burnout is more than just feeling tired after a long workday. It is a state of physical and emotional exhaustion that can impact one’s mental health, job performance, and overall well-being. With only 33% of U.S. employees engaged in their work and a slight decrease in the percentage of actively disengaged workers from 18% in 2022 to 16% in 2023, burnout is still a pressing issue for many organizations. Knowing how to prevent burnout in the workplace is key for both employees and employers. This... - [5 De-Escalation Techniques for Nurses and Challenging Patients](https://pollackpeacebuilding.com/blog/de-escalation-techniques-for-nurses/): Home > Blog > 5 De-Escalation Techniques for Nurses and Challenging Patients When working with patients, nurses often find themselves in tense situations. Patients may be in pain, scared, or overwhelmed, leading to emotions running high. In these moments, de-escalation techniques become invaluable tools. They help maintain a safe environment, build trust, and keep both patients and healthcare professionals calm and focused. Importance of De-escalation in Nursing Effective de-escalation techniques are critical for several reasons: Preventing Physical Violence Nurses are frequently at risk of aggression in healthcare settings, especially in emergency rooms and mental health units. De-escalation can significantly reduce the... - [8 Customer Service Skills and How to Improve Them for Growth](https://pollackpeacebuilding.com/blog/customer-service-skills/): Home > Blog > 8 Customer Service Skills and How to Improve Them for Growth Customer service may not be the most glamorous job in the world, but it’s important and necessary work for keeping consumers consuming. Contrary to popular belief, being in customer service isn’t all parrot talk, passive aggression, and awkward silences. Today, a lot of customer service is about practicing more nuanced soft skills such as empathy, patience, active listening, and self-awareness (we’re looking at you, Dwight Schrute!) while learning how to engage with people on a more humanizing level. To a large degree, company growth relies on... - [What Is Relationship Conflict? Definition, Examples & Resolutions](https://pollackpeacebuilding.com/blog/relationship-conflict/): Home > Blog > What Is Relationship Conflict? Definition, Examples & Resolutions Conflicts arise more often in professional settings than many might expect. Up to 85% of employees report experiencing conflict at work. These conflicts take various forms, from personality clashes to misunderstandings, and can significantly impact productivity and morale. According to statistics on workplace relationships, nearly 60% of employees have left their jobs due to unresolved conflict. Understanding the different types of employee conflict is essential for creating a healthier work environment, as unresolved issues can escalate, leading to higher turnover and decreased job satisfaction. What Is Relationship Conflict? Relationship... - [4 De-Escalation Strategies for Challenging Students (+ Examples)](https://pollackpeacebuilding.com/blog/de-escalation-strategies-for-students/): Home > Blog > 4 De-Escalation Strategies for Challenging Students (+ Examples) Managing a classroom filled with diverse personalities and varying emotional states is no easy task. For teachers and staff, the ability to effectively manage a student’s behavior during moments of heightened tension is crucial. De-escalation strategies come into play, serving as vital tools to maintain a peaceful and productive learning environment. Understanding the Importance of De-Escalation in Schools When tensions rise, whether due to external factors or internal stressors, the potential for conflict within the classroom increases significantly. De-escalation strategies for students are designed to prevent these conflicts from... - [How to Resolve & Manage Conflict at Universities: 6 Strategies](https://pollackpeacebuilding.com/blog/resolve-conflict-at-universities/): Home > Blog > How to Resolve & Manage Conflict at Universities: 6 Strategies As a student at university, you have to adjust to many new relationship dynamics. This can be challenging due to different personality types, values, communication styles, etc. When students have to collaborate and do group work it is easy for conflicts to arise. This may be due to academic pressures, cultural differences, or differences of opinion. It is important to identify the root causes of the conflict and come up with conflict resolution strategies. Importance of Effective Conflict Management What is conflict? You experience conflict when you... - [How to Discuss Politics at Work: 3 Tips for Keeping It Professional](https://pollackpeacebuilding.com/blog/how-to-discuss-politics-at-work/): Home > Blog > How to Discuss Politics at Work: 3 Tips for Keeping It Professional Politics at work is not just a casual topic but a crucial aspect of our daily work life. It’s as inevitable as it is delicate, especially given that a SHRM study reveals that 20% of U.S. workers have faced mistreatment due to their political beliefs​ (SHRM, 2022). As we navigate this landscape, it’s essential to recognize that such discussions, while potentially enriching, often pose significant challenges. Talking politics at work can sometimes lead to uncomfortable or heated exchanges. This blog will delve into the complexities... - [9 Important Cognitive Biases That Fuel Conflict](https://pollackpeacebuilding.com/blog/cognitive-biases-fuel-conflict-2/): Home > Blog > 9 Important Cognitive Biases That Fuel Conflict In our daily interactions, conflicts often arise due to differences in opinions, values, or beliefs. While these conflicts may seem unavoidable, understanding the underlying cognitive biases can help us navigate through them more effectively. Cognitive biases are inherent shortcuts in our thinking patterns that can lead to distorted judgments and decision-making. 9 Types of Cognitive Biases that Fuel Conflict In this blog post, we will examine nine important cognitive biases that commonly fuel conflicts and explore strategies to mitigate their influence. 1. Confirmation Bias Confirmation bias is our tendency to... - [7 Types of Conflicts in Organizations (with Examples)](https://pollackpeacebuilding.com/blog/types-of-conflicts-in-the-workplace/): Home > Blog > 7 Types of Conflicts in Organizations (with Examples) When you get a group of different personalities together for the sake of a common goal, you’re bound to run into a few snafus now and again. Different work styles, goals, and attitudes can make conflict an inevitability in the workplace, and if you’re tasked with managing those conflicts or want to exercise your leadership skills, understanding the different types of conflict in the workplace can get you ahead of the game so employee conflict resolution is within reach. Free Consultation for Workplace Conflict 7 Type of Conflicts in... - [What Is Task Conflict? Definition, Examples & Resolutions](https://pollackpeacebuilding.com/blog/task-conflict/): Home > Blog > What Is Task Conflict? Definition, Examples & Resolutions Conflicts are an inevitable part of most professional settings. Conflicts emerge mainly as a result of personal differences in opinions, viewpoints, and ideas regarding work or personal issues among different professionals in the workplace. Ultimately, the workplace experiences different types of conflicts, with task conflict emerging as the most common. What Is Task Conflict? Task conflict consists of disagreements among team members on the best way to accomplish a specific work-related task. Task conflicts also entail the existence of differing opinions, ideas, or opinions among team members on how... - [What Is Conflict Transformation? Definition & 5 Historical Examples](https://pollackpeacebuilding.com/blog/conflict-transformation/): Home > Blog > What Is Conflict Transformation? Definition & 5 Historical Examples Have you ever found yourself in a disagreement that wouldn’t fade, no matter how hard you tried? That’s the realm of conflict transformation, a crucial approach not just for resolving disputes but for fundamentally changing the dynamics between parties. Unlike temporary fixes, conflict transformation aims to address the deep-rooted sources of intractable conflict, offering a pathway to lasting peace in scenarios that seem perpetually intractable. Through this lens, we transform conflict, making the leap from temporary solutions to enduring change. Let’s explore how conflict transformation can reshape the... - [9 Examples of De-Escalation Situations in Diverse Industries](https://pollackpeacebuilding.com/blog/examples-of-de-escalation/): Home > Blog > 9 Examples of De-Escalation Situations in Diverse Industries De-escalation is an essential skill, particularly relevant in our increasingly complex world where conflict is commonplace. Effective de-escalation techniques can help individuals manage disputes and reduce the likelihood of escalation. De-escalation involves using strategies like active listening and non-confrontational body language to foster calm. The core aim of de-escalation is to remain calm and composed, thereby preventing tense situations from escalating further. Through controlled verbal de-escalation, one can ensure that the strong emotions typically associated with disputes are acknowledged but not exacerbated. General Principles of De-Escalation Maintain a Calm... - [The Role of Emotional Intelligence in HR Leadership](https://pollackpeacebuilding.com/blog/the-role-of-emotional-intelligence-in-hr-leadership/): Home > Blog > The Role of Emotional Intelligence in HR Leadership Emotional intelligence (EQ) is often mentioned in business circles, but attitudes towards it vary widely. This does not mean that all business leaders recognize it. The reality? EQ does play an essential role in career success. We must admit that emotional intelligence is more important than we think, and this article will help to understand the intricacies of the phenomenon. Practical Benefits of EQ All actions have an emotional ripple effect, and those leaders who understand this can better interact with the team. Conflict Resolution Conflict is inevitable. However,... - [The Best eBooks to Read on Workplace Conflict Resolution](https://pollackpeacebuilding.com/blog/best-books-on-workplace-conflict-resolution/): Home > Blog > The Best eBooks to Read on Workplace Conflict Resolution The interactive nature of the workplace makes it ripe for conflict. Knowing how to navigate these situations regardless of how they crop up is essential for a business leader. Contrary to popular belief, common sense alone isn’t enough. According to Richard Birke, a leading voice in conflict resolution, very few people study how to negotiate and manage conflict effectively because of the assumption that they can intuitively react as needed. In reality, this can only lead to further complications. Conflict resolution training is the best learning path, but you... - [Conflicts of Interest at Work: 25 Examples and Mitigation Techniques](https://pollackpeacebuilding.com/blog/conflicts-of-interest-at-work-examples-mitigation-techniques/): Home > Blog > Conflicts of Interest at Work: 25 Examples and Mitigation Techniques Conflicts of interest at work occur more often than expected. They can emerge in different scenarios, often suddenly, and can have major consequences for both employees and companies. A conflict of interest happens when someone’s personal interests might affect their professional decisions. This situation can cause biased choices, reduced integrity, and legal problems. This article will discuss examples of workplace conflicts of interest. Additionally, we will offer practical ways to manage these conflicts, promoting a clear and ethical work culture. Types of Conflicts of Interest Conflicts of... - [9 Examples of Empathy in the Workplace](https://pollackpeacebuilding.com/blog/workplace-empathy-examples/): Home > Blog > 9 Examples of Empathy in the Workplace While a fast-paced business environment often prioritizes performance metrics, bottom lines, and impressive quarterly reports, it’s crucial not to overlook other elements that can drive organizational success even more effectively. One such element is the organizational culture-with empathy skills at its core. Empathy in the workplace is not just associated with a positive work environment. It brings many benefits that can significantly enhance business performance. The question that often lingers in the minds of many managers is how to foster empathy to enhance a positive work environment and what tangible... - [Managing Email-Based Conflicts](https://pollackpeacebuilding.com/blog/managing-email-based-conflicts/): Home > Blog > Managing Email-Based Conflicts Correspondence through the Internet, specifically the use of emails, has now become an essential technique in business.  While it is a very useful tool, there’s always the possibility of misusing it, causing misunderstandings and conflict.  That’s why it’s important to learn to manage email-based conflicts so that they do not affect professional relationships and productivity.  Understanding Email-Based Conflicts  Conflicts usually occur in emails because messages, or the tone used within them, can be misconstrued, and there is no instant response.  Top Factors That Lead to Email Disputes  Several factors contribute to conflicts arising from... - [6 Crucial Skills for Successful Change Management](https://pollackpeacebuilding.com/blog/change-management-skills/): Home > Blog > 6 Crucial Skills for Successful Change Management Managing changes should be a normal part of everyday business processes in an organization, especially because of the constancy of market shifts. However, change management is not something that comes naturally. There are crucial skills needed for change management, and developing these skills is the first step in empowering yourself with enterprise change management capability. These skills are especially necessary when dealing with organizational change, as it entails a lot of moving parts, like new goals, different people, new technologies, and systems. Employing a theory of change can provide a... - [4 Signs of Escalating Behavior (With Examples)](https://pollackpeacebuilding.com/blog/escalating-behavior-signs-examples/): Home > Blog > 4 Signs of Escalating Behavior (With Examples) Conflicts are part of human nature, even in a seemingly peaceful workplace. Our safety at work remains paramount, and conflicts are one of the aspects that make workplaces unsafe. Some of the common causes of conflicts in the workplace include different work styles, personalities, values, or beliefs. As an employee, it is important to recognize the signs of conflict and its different stages so that you can de-escalate it before it gets worse. Organizational managers should understand the benefits of de-escalation training as a means of preparing employees for conflict... - [The Escalation Cycle of Behavior: Navigating the 7 Stages](https://pollackpeacebuilding.com/blog/behavior-escalation-cycle/): Home > Blog > The Escalation Cycle of Behavior: Navigating the 7 Stages Have you ever felt a situation slowly (or maybe not so slowly) spiral out of control? Perhaps a disagreement with a friend turned into a heated argument, or a minor frustration at work escalated into a full-blown meltdown. We’ve all been there. These moments of acting out behavior are often fueled by an underlying escalation cycle. This predictable pattern explains how emotions and frustrations intensify over time. Why Is the Escalation Cycle Important? Imagine a staircase. Each step represents a stage in the escalation cycle. As we climb... - [12 Types of Employee Training—Advantages & Examples](https://pollackpeacebuilding.com/blog/types-of-employee-training/): Home > Blog > 12 Types of Employee Training—Advantages & Examples Workplace training and development are crucial for any organization that aims to equip its employees to address modern-day challenges. Unfortunately, employee training often does not receive the priority it deserves. Forbes reports a staggering 59% of employees receive no workplace training, a statistic that underscores a troubling trend. However, this also presents a significant opportunity. By investing in comprehensive employee training, organizations can play a crucial role in bridging the skills gap—a gap so severe that over 11 million jobs in the country remain unfilled. 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