Online Conflict Management & Conflict Resolution Certification

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Certified Workplace Conflict Specialist™ Training

Our Certified Workplace Conflict Specialist™ (CWCS) Program is unique in its comprehensive approach, blending online coursework with practical application. From facilitating difficult conversations to fostering a peace-oriented culture within diverse organizational settings, this program offers a unique blend of theoretical knowledge and practical expertise, culminating in a final review by Dr. Jeremy Pollack, our esteemed founder and lead instructor.

Learn About Enrollment

Conflict Management Certification Overview

Embark on a journey to mastery in conflict resolution with our comprehensive Conflict Management Certification program. Designed for professionals eager to enhance their conflict management skills, this fully online, self-paced course offers a transformative learning experience.

Over 12 weeks, with just one hour per week, you can navigate through a series of individual courses. Each course awards a unique certification, cumulatively leading to the esteemed Certified Workplace Conflict Specialist™ certification.

Gain vital skills and Professional Development Credits (PDCs) applicable for SHRM-CP® or SHRM-SCP® recertification activities. The program, curated by our expert instructor, Dr. Jeremy Pollack, covers essential conflict management techniques and practical application strategies.

The course fee provides full access to all materials and resources. Enrollment is straightforward and can be initiated here.

Beyond individual certification, Pollack Peacebuilding also offers tailored conflict management training for workplace teams, available both in-person and online, to meet diverse organizational needs.

How It Works

Step 1: Complete All Online Courses

Embark on your certification journey by completing all ten of our specialized online courses, each designed to build foundational conflict resolution skills.

Step 2: Mediate a Mock Conflict

Apply what you’ve learned by mediating a simulated conflict in the mediation process, providing a practical environment to refine your mediation techniques and strategies.

Step 3: Submit Material for Review

After your mediation session, submit your certificates and recorded video for a comprehensive review by our expert team to assess your proficiency.

Step 4: Meeting With Course Instructor

Engage in a final meeting with Dr. Jeremy Pollack, our course instructor, to discuss your progress, insights, and any areas for improvement.

Step 5: Obtain Your Graduate Certificate

Upon successful completion and evaluation, you will receive the Certified Workplace Conflict Specialist™ certificate, marking your expertise in the field.


  • Conflict Resolution Fundamentals: Learn essential strategies for effectively resolving conflicts, focusing on communication techniques and practical problem-solving approaches.
  • Conflict Psychology: Explore the underlying psychological factors that drive conflicts, enhancing your ability to understand and manage diverse interpersonal dynamics.
  • Giving Feedback Effectively: Master the art of delivering constructive feedback that fosters growth and positive change while maintaining respect and openness.
  • Responding to Difficult Feedback: Develop skills to gracefully accept and utilize challenging feedback, turning potential conflicts into opportunities for personal and organizational development.
  • Responding to Difficult Ideas: Equip yourself with techniques to address and navigate conversations involving challenging or controversial ideas constructively.
  • De-escalation Skills & Emotional Self-Management: Gain proficiency in calming tense situations and managing your emotions to maintain professionalism under pressure.
  • Inclusive Decision-Making: Learn to facilitate decision-making processes that respect diverse perspectives and promote equity and inclusion within your team or organization.
  • Holding People Accountable Peacefully: Discover methods to enforce accountability without conflict, ensuring that standards are met while maintaining positive relationships.
  • Building Peaceful Cultures: Understand the steps necessary to cultivate a culture of peace and cooperation in various organizational settings.
  • Organizational Conflict: Explore the complexities of conflicts that arise within organizations as well as strategies for addressing them effectively to promote a harmonious work environment.

Why Take a Conflict Resolution Certificate Program

Enhance Professional Skills and Marketability

Investing in our graduate certificate enhances your ability to manage conflict and resolve conflict effectively and increases your marketability across a range of professions. This certification can set you apart in job markets where negotiation techniques, diplomacy, and team management are valued, providing a competitive edge in your career advancement.

Improve Workplace Dynamics and Relationships

By mastering conflict resolution, you contribute to a more harmonious workplace. This skill is crucial for fostering an environment where open communication and mutual respect flourish. It directly impacts productivity and team cohesion, making you an integral part of building a positive organizational culture.

Personal Growth and Emotional Intelligence

This program offers more than just professional qualifications—it’s a journey toward personal growth. You’ll develop greater emotional intelligence, learn to handle interpersonal challenges with confidence, and enhance your ability to empathize and engage constructively in any situation.

Prepare for Leadership Roles

Conflict resolution is a core skill for effective leadership. This certification prepares you to take on leadership roles by equipping you with the necessary tools to manage teams, mediate disputes, and make inclusive decisions that drive organizational success.

Key Features of Curriculum

  • Interactive modules
  • Real-world practice sessions and conflict analysis
  • Expert-led sessions
  • Flexible learning schedule
  • Certificates of Completion for each online course
  • Certification available once all online courses are complete

Who Is This Course For?

  • Working professionals
  • C-suite
  • Mid-level managers
  • HR personnel
  • Any individuals seeking to enhance their conflict analysis skills and leadership development

Our industry-leading methods have been taught around the world to companies in more than 60 industries.

Photo of Team Work
Conflict Resolution Training as a Catalyst for Organizational Growth
leadership conflict resolution course

Course Takeaways

Our Conflict Resolution Certification program equips you with crucial skills to effectively manage and resolve workplace conflict situations. Here are the essential takeaways participants can expect from this comprehensive course:

  • Effective Feedback Delivery: Master the techniques for giving feedback in a manner that is constructive and conducive to professional growth, ensuring it’s received positively and acted upon.
  • Handling Difficult Feedback: Develop the resilience and strategies needed to respond gracefully to feedback that may be hard to hear, turning it into a catalyst for personal and professional development.
  • Respectful Disagreement: Learn to express dissenting opinions respectfully, ensuring that disagreements are productive and do not escalate into conflicts.
  • Accountable Communication: Learn methods for holding people accountable in a peaceful and firm manner, which is essential for maintaining standards without creating resentment or hostility.
  • De-escalation Techniques: Gain skills in de-escalating tense situations, which are crucial for maintaining calm and professionalism in high-stress environments.
  • Mediation Skills for Leaders and HR: Learn third-party interventions for leaders and human resources professionals. Equip yourself with the tools needed to mediate conflicts between coworkers.
  • Inclusive Decision-Making: Understand how to include diverse perspectives in decision-making processes, enhancing team collaboration and commitment to outcomes.
  • Building a Culture of Peace: Learn strategies to foster a workplace culture that prioritizes peace, cooperation, and understanding among all team members.
  • Understanding Cognitive Biases: Become aware of common cognitive biases that can affect decision-making and conflict resolution, helping you to avoid these pitfalls and make more objective decisions.
  • Fundamentals of Conflict Resolution: Explore comprehensive conflict resolution strategies that address and resolve issues effectively, ensuring long-term solutions and harmonious personal relationships.

Conflict Management Course Requirements

  • No academic prerequisites required for this course
  • Complete all courses and quizzes

Course Duration

The course maintains ongoing enrollment throughout the year and begins at the student’s discretion. The certification course training is asynchronous and can be completed at the learner’s convenience.

If learners spend approximately 1-hour per week, they should be able to complete the certification in 12 weeks.


The fee for our Conflict Resolution Certification program is set at $995. This investment covers all aspects of the course, including access to comprehensive online materials, interactive modules, and personalized feedback sessions.

We offer a bulk order option for organizations looking to enhance the capabilities of their teams. This is ideal for enrolling 10 or more participants, allowing businesses to develop a cohesive approach to conflict resolution across their workforce. This group enrollment option not only streamlines training processes but also fosters a uniform standard of conflict management skills within the company.

How to Register

Please join us now to register for our asynchronous, online conflict resolution certification. You will see a list of our online courses and certification programs. Enrollment is quick, easy, and all online. If you are interested in instructor-led, in-person, or virtual conflict resolution workshops, please contact us directly.

Jeremy Pollack

About the Instructor

Our conflict resolution certification courses are taught by our CEO and Founder, Dr. Jeremy Pollack. He is a social psychologist and a leader in workplace conflict resolution and peacebuilding. He is also the Founder of Pollack Peacebuilding Systems, a nationwide conflict resolution consulting firm.

Dr. Pollack is also co-founder and chairman of the Peaceful Leadership Institute, a 501c3 nonprofit dedicated to promoting the model and theory of Peaceful Leadership. Jeremy is a coach, trainer, mediator, and author. He coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits.

He is also the author of The Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict. Jeremy holds a Ph.D. in Psychology, a Master’s degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP), and a Master’s degree in Evolutionary Anthropology.

About Pollack Peacebuilding

Pollack Peacebuilding provides both in-person and effective asynchronous, online conflict resolution training for individuals and companies, especially those who may work remotely and can benefit from online learning. Whether onsite or online, the training is dynamic, interactive, and specifically geared toward improving communication and mitigating conflicts more efficiently.

Frequently Asked Questions

Why is conflict resolution important in the workplace?

Conflict resolution is vital for maintaining a productive and harmonious workplace. It helps to prevent disruptions, fosters a culture of cooperation, and ensures issues are addressed constructively, enhancing team cohesion and organizational efficiency.

What are some key conflict management skills?

Key conflict management skills include active listening, empathy, effective communication, negotiation, and problem-solving. Mastery of these skills allows for the constructive resolution of disagreements and promotes a positive work environment.

Is there a maximum deadline for getting the certification?

The graduate certificate program is designed to be completed at a self-paced rate but is structured to be finished within 12 weeks. However, participants can request extensions if more time is needed to meet all requirements.

Is this certification recognized or accredited?

Yes, this certification is recognized and respected in the industry. It meets the standards for Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification, enhancing its credibility and acceptance.

What career opportunities are available after obtaining this certification?

Obtaining this certification can open doors to roles such as human resources (HR) professionals, mediators, corporate trainers, and management positions where conflict resolution is a valued skill.

How does this program help my career as a leader?

This program enhances your ability to manage interpersonal dynamics effectively, resolve conflicts constructively, and lead with empathy. These competencies are crucial for leadership effectiveness and can significantly impact team performance and organizational success.