Online Conflict Management & Resolution Training

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Online Conflict Management & Resolution Training

Workplace conflict occurs regularly and is often a normal and healthy part of organizational dynamics. They can lead to creative opportunities for both product innovation and strong relationships, including improved mental health among employees.

But that all depends on whether conflicts between co-workers are properly managed to avoid negative effects. That’s where conflict resolution and management training comes in!

Conflict management skills do not come naturally to most people. They have to be learned, practiced, and honed for months or years to be truly effective. Our online course in conflict resolution and management skills is the most comprehensive, industry-recognized program available.

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What You’ll Learn from Our Online Conflict Management Training

In our conflict resolution and management training, you’ll learn valuable skills such as:

Communication Skills

This module will cover how to articulate thoughts clearly, use active listening to understand others, and employ non-verbal cues to enhance understanding. You will learn techniques to ensure that communication is both effective and empathetic.

Conflict Mediation & Negotiation

This section focuses on developing negotiation skills necessary to act as a mediator or negotiator in conflict situations. You’ll learn how to guide discussions between co-workers to achieve resolutions that all parties can agree on.

Conflict Analysis

Learn to systematically analyze conflicts by identifying their root causes, involved parties, and the dynamics that escalate tensions. This knowledge is crucial for crafting different styles of intervention and resolution.


This problem-solving module teaches how to apply critical thinking to solve conflict-related issues effectively. It covers the steps of creative problem-solving including defining the problem, generating alternatives, evaluating and selecting alternatives, and implementing solutions.

Empathy & Active Listening

Empathy and active listening are key to resolving conflict. This training will enhance your ability to understand and share the feelings of others and actively listen without judgment.

HR Conflict Management

Tailored for HR professionals, this module covers specific strategies and legal considerations in handling workplace conflicts. You will learn about conflict resolution frameworks applicable to HR practices, and interpersonal disputes.

Leadership Conflict Resolution

Leaders will learn ways of resolving conflicts within their teams, promote a collaborative environment, and implement conflict resolution strategies effectively. The focus will be on leadership styles that can help in preventing conflict.

Recognizing Types of Conflicts

Different conflicts require different approaches. This section helps you identify various types of conflicts. Understanding the characteristics of each type enables you to apply the most effective conflict resolution techniques tailored to the situation.

Why Invest in Online Conflict Resolution Training?

In addition to empowering your employees to tackle tough and unpredictable situations in a way that makes them feel safe and in control, this training can help optimize communication and cooperation among team members, strengthen relationships, and assist in overall productivity.

From an organizational standpoint, investing in conflict resolution workshops is well worth the investment. Statistics on workplace conflict show more can be gained through effective communication, diversity and inclusion, and well-trained employees who can adapt to unpredictable situations.

  • 87.8% of professionals are willing to compromise to resolve conflict in the workplace. This willingness to find a middle ground significantly enhances conflict resolution processes within organizations (Niagara Institute).
  • Of 95% of people who receive leadership development training or formal external courses, 27% feel confident in managing conflict, while 58% strive for win-win outcomes during conflicts (CPP Inc., 2008).
  • In an Acas study, 74% of employees reported positive conflict resolution outcomes following mediation (Acas, 2021).

Other benefits to online workplace conflict resolution training include:

  • Improved conflict resolution capabilities
  • Enhanced communication skills
  • Valuable certification to strengthen professional profiles
  • Stronger relationships between teams
  • Better interactions with business partners, customers, and vendors
  • Increased productivity, morale, and revenue
  • Flexible and collaborative training environment for all employees

Why Choose Online Programs for Conflict Management

Online conflict management training programs offer several advantages over traditional in-person programs. Here are some of the key benefits:

  • Convenience and Flexibility: Our conflict resolution course can be accessed from anywhere with an internet connection, at any time. This allows employees to learn at their own pace and on their own schedule, which can be especially helpful for busy professionals.
  • Cost-Effectiveness: Online courses eliminate the need for physical venue spaces and reduce travel and accommodation expenses, making them more affordable, especially for organizations looking to train large groups.
  • Scalability: Online programs can easily be scaled to accommodate a large number of employees, making them a good option for organizations of all sizes.
  • Diverse Learning Tools: These online courses typically utilize a range of multimedia tools such as videos, interactive simulations, and real-time discussions. These can cater to various learning preferences and enhance the overall educational experience.

Our Online Conflict Resolution Workshops

  • Conflict Resolution Skills Training: Learn to manage unresolved conflict in the workplace with our comprehensive online training, focusing on essential communication skills, emotional intelligence, resolution strategies, and adapting to changing work environments.
  • Online De-Escalation Training: Master techniques to handle emotional or dangerous situations effectively with our de-escalation training, ideal for public-facing roles like law enforcement, event staff, or customer service.
  • Online Difficult Conversations Training: This workshop equips you to tackle difficult conversations effectively, enhancing emotional intelligence to promote accountability and peaceful interactions.
  • Online Customer Service Training: Enhance customer interactions with our tailored training, empowering representatives to de-escalate conflicts, which boosts satisfaction and reduces legal and financial risks.
  • Online Peaceful Cultures Training: This video workshop enhances awareness, empowerment, and culture-building skills that aim to enhance a work culture by analyzing and satisfying the needs of its workforce.
  • Online Giving Feedback Training: This workshop is designed to help leaders provide constructive feedback effectively. Participants learn how emotional intelligence can help in giving feedback that encourages growth and development, rather than causing defensiveness or resentment.
  • Online Receiving Feedback Training: This workshop focuses on helping employees transform the reception of negative feedback into opportunities for personal and professional development. Participants are trained to listen actively, process the information constructively, and use feedback to make positive changes.
  • Online Accountability Training: This workshop teaches effective strategies for holding people accountable in the workplace without creating resentment or damaging relationships. The training covers setting clear expectations, monitoring performance, and handling accountability conversations.
  • Online Mediation Training: This workshop equips participants with the skills needed to mediate conflict between two or more parties. It covers the mediation process, including how to facilitate open communication and encourage understanding.
  • Online Inclusive Decision-Making Training: This workshop helps leaders incorporate inclusive practices into their decision-making processes. Participants learn techniques to ensure all voices are heard and considered, reducing bias and enhancing the decision-making quality.
  • Online Unconscious Bias Training: This workshop is designed to help employees and leaders identify and address unconscious biases. By recognizing these biases, participants can make more informed and equitable decisions, improving interpersonal relationships and workplace culture.

Meet the Instructor

Jeremy Pollack

Dr. Jeremy Pollack is the guiding force behind our workplace conflict resolution training certification courses. As CEO and Founder of Pollack Peacebuilding Systems, Dr. Pollack brings his extensive expertise as a social psychologist specializing in workplace conflict resolution and peacebuilding.

His leadership extends to co-founding the Peaceful Leadership Institute, dedicated to advancing the model of Peaceful Leadership.

With a robust educational background including a Ph.D. in Psychology and a Masters in Negotiation, Conflict Resolution, and Peacebuilding (NCRP), as well as in Evolutionary Anthropology, Dr. Pollack’s multifaceted approach is reflected in his roles as a coach, trainer, mediator, and author.

leadership conflict resolution course

What Makes Pollack Peacebuilding Different

Comprehensive and Tailored Approaches

Pollack Peacebuilding Systems excels due to its holistic approach, which blends deep psychological insights with practical, real-world conflict resolution strategies. Each approach is tailored to the unique dynamics of each organization.

Peaceful Leadership Philosophy

Pollack Peacebuilding distinctly promotes a philosophy of Peaceful Leadership, fostering a culture of empathy and understanding that not only resolves conflicts but also aims to prevent them through proactive leadership.

Expertise and Nationwide Reach

With a broad reach across various sectors, Pollack Peacebuilding offers unmatched expertise and services tailored to diverse industries, making it a leader in transforming workplace environments from Fortune 500 companies to prominent non-profits.

Frequently Asked Questions

What is the importance of workplace conflict resolution skills?

These skills are crucial as they directly influence team dynamics, productivity, and overall workplace atmosphere. Effective conflict resolution leads to healthier work environments, reduces turnover, and increases employee satisfaction.

What career opportunities does online conflict management training provide?

Our conflict management training opens up various career paths in areas such as human resources, corporate training, basic mediation, and organizational development. Professionals equipped with these skills are valuable assets to any organization, capable of leading teams more effectively and contributing to strategic decision-making processes that require nuanced interpersonal skills.

How does online conflict resolution training help my career as a leader?

Online workplace conflict resolution training enhances a leader’s ability to manage conflict in diverse teams and navigate complex workplace dynamics. It builds skills in mediation, negotiation, and effective communication, crucial for resolving conflict and fostering a collaborative team environment. Incorporating human resources perspectives, leaders with these skills are better prepared to handle challenges and lead their teams toward achieving organizational goals.

Does Pollack Peacebuilding’s training program offer a certification?

Yes, Pollack Peacebuilding’s conflict resolution and management training program offers a Certificate of Completion upon successfully finishing the program. This certification recognizes the participant’s accomplishment and mastery of the skills necessary for effective conflict resolution and management in various professional settings.