Conflict Resolution Services
Workplace Conflict Resolution & Transformation Services
Every workplace has conflict, and when handled well, it can make teams stronger. Workplace conflict resolution is how we help people move beyond positions and reactions to the needs, interests, and emotions beneath the surface.
Pollack Peacebuilding Systems (PPS) is the largest workplace conflict resolution firm in the U.S., and our Peacebuilders help organizations navigate active conflict nationwide. We use a transformative, interest-based approach that focuses on the needs, interests, and relationships beneath the conflict rather than legal or financial dispute resolution.
Whether your team is in-person, remote, or hybrid, our Peacebuilders meet people where the conflict actually lives. They draw on the psychology of conflict to understand what’s happening beneath the surface and help leaders and employees respond with greater clarity and care.
The Largest Workplace Conflict Resolution Firm in the U.S.
Organizations across the country trust PPS to help their teams work through conflict. Founded by Dr. Jeremy Pollack, PPS uses a transformative, interest-based approach grounded in the psychology of conflict.
We’ve supported hundreds of organizations and employees, from Fortune 500 companies to small businesses. Clients we’ve served include Amazon, Deloitte, Instacart, Robinhood, and the U.S. Department of Veterans Affairs.
Our experts are regularly featured in major media, including Forbes, NBC, CBS, Fox, and Business Insider. That visibility reflects a body of work grounded in real practice with real teams, coast to coast. Our work combines deep expertise in the psychology of conflict with practical experience supporting real teams across the country.
The Workplace Peacemaking Program
Our Workplace Peacemaking Program helps teams navigate conflict through a structured, three-part process. Each step is guided by one of our Peacebuilders and shaped around the needs, interests, and perspectives of the people involved. The transformative, interest-based approach keeps the focus on what sits beneath the surface, not just the surface argument.
Meet One-on-One With Your Peacebuilder
Your engagement begins with confidential one-on-one interviews. Your Peacebuilder meets privately with each person to understand their perspective, emotions, and underlying interests. These conversations surface what’s really driving the conflict, beyond positions and reactions.
Come Together in Facilitated Dialogue
Next, your Peacebuilder brings people together for facilitated dialogue. In a structured, supportive setting, participants share perspectives and work through the issues that matter most. Our Peacebuilder guides the conversation so everyone can express their own perspective truth while respecting others’.
Sustain Progress With Follow-Up Coaching
Finally, follow-up coaching helps your team carry new habits forward. Your Peacebuilder checks in, reinforces practical skills, and supports people as they apply what they’ve learned. This step helps healthier working relationships hold up under everyday pressure. Get a Free Consultation · Call (800) 650-1429
Workplace Mediation Services for Existing Employee Conflict
When conflict is already active, workplace mediation gives people a structured, confidential way to be heard. Our Peacebuilders facilitate the conversation so coworkers, managers, teams, business partners, and leadership can work through what’s dividing them.
We offer mediation in person at your workplace or live virtually over Zoom or Microsoft Teams, making it accessible to remote and hybrid teams across the country. Mediation sessions are confidential, giving people space to speak openly about their needs, interests, and emotions.
Our approach stays transformative and interest-based throughout. Rather than deciding a winner, our Peacebuilder helps participants understand each other’s perspectives and restore a working relationship they can carry forward. Employee mediation services and business conflict mediation both follow this same careful, structured process.
What Is Conflict Transformation?
Conflict transformation looks past a single dispute to the relationships and systems around it. Where a one-time settlement addresses the immediate issue, conflict transformation supports long-term, systemic change in how people work together.
Our Peacebuilders work at two levels at once: the interpersonal and the cultural. On the interpersonal side, we help individuals understand the needs, interests, and emotions beneath the surface of their conflict. On the cultural side, we help organizations examine the patterns and norms that let conflict take root.
This is the heart of our transformative, interest-based approach. By moving beyond positions and reactions, teams are better equipped to communicate openly, understand one another’s interests, and collaborate more effectively over time.
Book Your Free Consultation
Tell us what is happening on your team. We will help you identify the right approach and outline a clear path forward. No cost, no obligation.
Conflict Resolution Services Get Results
Leaders across industries have shared what working with PPS meant for their teams. Their words speak to the experience of moving through conflict with our Peacebuilders.
“I hired Jeremy to help with some interpersonal conflicts at work. The conflicts affected the organization to the point that valuable employees might quit or have to be let go. In just a few sessions, Jeremy guided us through a process that turned things around.”
Simone McGinnis, General Manager, Val Vista Lakes Community Association
“PPS was a big help in an HR issue where we felt we needed third-party objectivity without the heavy hand of a lawyer or investigator. PPS was able to assess the situation and gain the trust of both the employee and management and accurately assessed a workable path forward. Our organization learned much from an experience that ultimately resulted in a more peaceful, harmonious workplace.”
Peter Connery, Vice President, Applied Survey Research
“As the CEO of a growing business, PPS has helped my corporation in so many ways…all of which have translated into positive factors such as elevated productivity, a more contented and productive work environment and, most importantly, a reduction of conflict and hostility.”
Alan Sitomer, CEO, Mastery Coding
In-Person or Online Workplace Mediation Services
You can bring PPS to your team in person or online, wherever your people are. Our Peacebuilders facilitate mediation on-site at your workplace and over live virtual sessions on Zoom or Microsoft Teams. Remote and hybrid teams take part from anywhere, nationwide.
The format changes, but the process stays the same. Whether people sit together in a room or join from different cities, our transformative, interest-based approach keeps the focus on needs, interests, and perspectives beneath the surface.
Video: A PPS Peacebuilder explains how our in-person and online workplace mediation process works.
All Industries Benefit From Conflict Resolution Services
Conflict shows up in every kind of workplace, and our Peacebuilders support teams across them all. We tailor our transformative, interest-based approach to the realities of each field and culture.
We work with organizations including:
- Schools and colleges
- Hospitals and healthcare
- Hospitality
- Technology
- Banks and financial services
- Entertainment
- Family businesses
- Accounting firms
- Associations and boards
- Churches and temples
- Construction
- Government
- Insurance
- Law firms
- Libraries
- Non-profits
- Restaurants and bars
- Law enforcement and security
You can explore how we support your field on our services page and see what an engagement looks like in your context.
Related PPS Services
Mediation is one of several ways our Peacebuilders help teams navigate conflict. These related services support the same transformative, interest-based approach.
Conflict Management Training
Practical skills that help teams recognize tension early and work through it constructively.
Learn morePPS ServiceCommunication Skills Training
Approaches that help people listen for interests, share perspectives, and speak clearly under stress.
Learn morePPS ServiceDe-Escalation Training
Techniques that help employees respond to heated moments calmly and de-escalate before conflict grows.
Learn moreTalk With a Peacebuilder Today
Getting started is simple, and the first conversation is free. Your consultation is a chance to tell us what your team is facing and explore how our Peacebuilders can help.
We’ll listen to understand the conflict, including the needs, interests, and dynamics beneath the surface, then talk through how our transformative, interest-based approach could fit your situation. Whether your team is in-person, remote, or hybrid, we support organizations nationwide.
Workplace conflict can be complex, but finding a way forward doesn’t have to start with having all the answers. Start with a conversation. We’ll help you understand what may be driving the conflict, what your options are, and what the next step could look like for your team.
Frequently Asked Questions
Workplace conflict resolution is the process of helping people navigate disagreements at work in a healthy, constructive way. At PPS, our Peacebuilders use a transformative, interest-based approach that looks at the needs, interests, and emotions beneath the surface, not just the surface dispute.
Workplace mediation is a confidential, structured conversation guided by a neutral facilitator. Our Peacebuilders help coworkers, managers, and teams work through active conflict by surfacing each person’s perspective and interests so that people can move beyond positions and reactions.
Conflict resolution focuses on working through a specific conflict, while conflict transformation looks more broadly at the relationships, patterns, and workplace dynamics surrounding it. Our transformative, interest-based approach considers both the immediate conflict and what may be happening beneath the surface.
An organization should bring in a workplace conflict resolution professional when tension is affecting culture, communication, or productivity. Even strong teams can reach a point where an outside Peacebuilder helps people navigate what they can’t work through alone.
A company should use workplace mediation services when there’s active conflict between employees, managers, teams, or leadership. Mediation gives people a confidential, structured way to be heard and work through the issues beneath the surface.
Pollack Peacebuilding helps with conflicts between coworkers, managers and their direct reports, cross-functional teams, business partners, and leadership. Our Peacebuilders use a transformative, interest-based approach to help people work through interpersonal conflict and understand the needs, interests, and dynamics beneath it.
The Workplace Peacemaking Program works in three guided steps: confidential one-on-one interviews, facilitated dialogue, and follow-up coaching. Your Peacebuilder leads each step, focusing on the needs, interests, and perspectives of everyone involved.
Yes. Workplace mediation with PPS is confidential, so people can speak openly about their perspectives and emotions. That confidentiality is part of what makes it safe for participants to move beyond positions and reactions.
Yes. Our workplace conflict resolution services can be provided virtually over live virtual sessions on Zoom or Microsoft Teams. Remote and hybrid teams work with our Peacebuilders from anywhere in the country.
Yes. Workplace mediation can be conducted remotely through live virtual sessions, and we also offer in-person mediation at your workplace. The structured, confidential process stays the same whether people join in a room or online.
Workplace conflict resolution services help teams work through active conflict, understand one another’s interests, and restore healthier working relationships. Our transformative, interest-based approach equips people to communicate and collaborate more effectively over time.
Pollack Peacebuilding serves organizations nationwide across many industries, including healthcare, technology, government, finance, education, hospitality, family businesses, non-profits, and more. Our Peacebuilders adapt their approach to the unique dynamics and pressures of each workplace.
You address a toxic work environment by looking beneath the surface tension to the needs, interests, and patterns driving it. Our Peacebuilders help leaders and teams understand and work through the interpersonal and cultural dynamics at play, using a transformative, interest-based approach to address what’s driving the conflict, not just what’s visible on the surface.
We approach executive team conflict with confidential one-on-one interviews followed by facilitated dialogue among leaders. Our Peacebuilders help executives move beyond positions and reactions to the shared interests and perspectives underneath, so a leadership team can work together more effectively.
The benefits of workplace mediation include a confidential space to be heard, a clearer understanding of each person’s interests, and a path toward healthier working relationships. Our transformative, interest-based approach helps participants navigate conflict together rather than escalate it.
Get a Free Consultation · Call (800) 650-1429
Client stories
What Organizations Say After Working With Us
I hired Jeremy to help with some interpersonal conflicts at work. The conflicts affected the organization to the point that valuable employees might quit or have to be let go. In just a few sessions, Jeremy guided us through a process that turned things around.
PPS was a big help in an HR issue where we felt we needed third-party objectivity without the heavy hand of a lawyer or investigator. PPS was able to assess the situation and gain the trust of both the employee and management and accurately assessed a workable path forward. Our organization learned much from an experience that ultimately resulted in a more peaceful, harmonious workplace.
As the CEO of a growing business, PPS has helped my corporation in so many ways, all of which have translated into positive factors such as elevated productivity, a more contented and productive work environment and, most importantly, a reduction of conflict and hostility.
