“During 2020, we found that there was mounting pressure on our Educators to resolve conflict when working with students who were experiencing varying levels of disharmony and unrest. This disharmony was caused by a climate riddled with pandemic stress and themes of social injustice and things progressively became more difficult to manage. We knew that although our Educators had the desire to help our students, they were not equipped with the tools needed to deal with conflict resolution and mediation within the educational setting.
“We discovered Pollack Peacebuilding Systems and after the first introductory call, knew that they would align very well with Aveda’s mission of care. Jeremy and the team have been wonderful to work with and break the material down in such a way that one learning intuitively builds on the next. The feedback from our team has been nothing but excellent and everyone feels empowered to have conversations that help our students grow and develop. We found such value in the program that we are now launching to our entire company! I would highly recommend PPS to anyone who is looking for development in conflict resolution and how to improve communication as a whole.”
– Kalli Blackwell Peterman, General Manager, Aveda Arts & Sciences Institutes
“I’ve worked with PPS and Jeremy on several occasions and highly recommend him! He is a skilled professional. He is unassuming and has an ability to make people feel comfortable in uncomfortable situations. I hired PPS to help with some interpersonal conflicts at work. The conflicts affected the organization to the point that valuable employees might quit, or have to be let go. In just a few sessions, Jeremy guided us through a process that turned things around. Jeremy provided simple to understand tools that continue to help us work through issues, communicate in positive ways, and maintain trusting and supportive relationships.
“I was so impressed with Jeremy’s skills and knowledge I subsequently brought PPS in to conduct customer service training. Jeremy held a workshop for our customer service team members most of which are high school and college-age at the beginning of their work lives. He taught techniques and offered tips to help our team members remain calm and professional in difficult situations. He included roleplay scenarios that were particularly helpful. The things our team members learned in the workshop will benefit them in all aspects of their lives. During the workshop I remember thinking I wish someone had provided me that training early in my career.”
– Simone McGinnis, General Manager, Val Vista Lakes Community Association
“As the CEO of a growing business, PPS has helped my corporation in several ways…all of which have translated into positive factors such as elevated productivity, a more contented and productive work environment and, most importantly, a reduction of conflict and hostility between colleagues. It’s inevitable that when multiple people are brought together under one roof, the variety of personalities creates a stew where problems can emerge. Bringing PPS to help solve relationship issues between peers on the same team was one of the best decisions I ever made. From their initial conflict grew trust, empathy, and respect. It’s like the proverbial “he turned a potential loss into a big win for us”. Of course, as a team leader, I also benefit greatly from using PPS’ services to help me navigate the tricky waters of employee relations. Learning how to be an empathetic listener who knows how to hear what is being said so that I can actually solve the issue in a way that is productive, respectful and long-lasting isn’t taught at Business School. PPS gave me practical tools to manage conflict negotiation between myself and others in a way that has empowered me to become more successful in the work that I do. Without a doubt, my business has benefited from bringing PPS into the fold, and I say without any reservations I believe yours will, too.”
– Alan Sitomer, CEO, Mastery Coding
“PPS was a big help in an HR issue at our 30 person firm where we felt we needed third party objectivity without the heavy hand of a lawyer or investigator. Jeremy was able to assess the situation and gain the trust of both the employee and management and accurately assessed a workable path forward. Jeremy brokered an offer and compromise acceptable to both parties and our organization learned much from an experience that ultimately resulted in a more peaceful, harmonious workplace.”
– Peter Connery, Vice President, Applied Survey Research
“We reached out to Pollack Peacebuilding in search of resources and trainings to positively engage with conflict and build a healthier community in a complex congregational system. Henry was an amazing collaborator and spent a good amount of time consulting with me to know the context and history of our congregation’s challenges. He designed a custom weekend training for our leaders.
In addition to the concrete mediation skills, he taught participants that their own mindfulness, intent, and ongoing personal work and preparation are key to peacemaking, and I would say, the spiritual maturity that is the foundation of this work. I could see the group identity and cohesion emerge early in the training. His expertise at content, methodology, and pedagogy was excellent. Our leaders highly valued his teaching and the the time they spent together in his training.
We are eager to bring Henry back to our community to engage in next steps. He has the trust and hope of our leaders. I can not recommend him highly enough.”
– Rev. Teresa Schwartz, First Unitarian Church of Chicago
“I am a new manager which I acquired at the beginning of COVID times. Prior to that, I had no management experience. Peacebuilding with PPS helped me find my footing and gave me a path to success through literature, role-playing, and practical advice.”
– Fidel Cassino-Ducloux, Federal Public Defender
“Over the past two years, Jeremy has helped me with communication and conflict in my personal and work relationships. He has helped me understand my own communication style and how to interact better with/understand people who do not share the same style as me. This has been so beneficial, especially between my partner and I. The two of us have very different styles of communication, and this at times has caused conflict. With the help of Jeremy, I’m now better able to communicate my needs to partner, start to erase feelings of self-doubt, as well as understanding how I can be a better partner to him. I highly recommend working with him.”
– Ashley Webster, School Counselor
“Jeremy is great and has the ability to quickly identify core issues and help parties reach a resolution. Although he is supportive and understanding, he doesn’t allow parties to avoid confronting and dealing with the key challenges. Highly recommend.”
– Edward Angwin, Attorney-at-Law
“Colleen is the epitome of professionalism, handling herself extremely well under pressure. She adapts and responds quickly to developing scenarios, relying on her keen judgment and innate skills to manage challenging situations. She digs deep in researching the background and underlying causes of conflict in order to effectively prepare for difficult conversations. Colleen is a great asset to our organization, and we are so glad to have her as part of our team.”
Executive VP, Operation, Koi
“Colleen Passard has facilitated Time Management, Empowerment and Relationship Workshops as well as one-on-one coaching for our student body. Skillful, funny, and psychologically astute, Colleen’s experiential trainings inspire and create change. On all levels she gives students the tools they need to succeed in their lives.”
Jessica Cattani, MA
Personal Counselor, Fashion Institute of Design & Merchandising
“I have been working with Jeremy for over 2 years on a weekly and biweekly basis. He has helped me with my relationships and making them more healthy, more productive and more loving. He has excellent ideas and techniques that really do work. At times they may seem counter-intuitive, but in a very short amount of time, I was having MUCH less conflict with my significant other and our discussions have become more healthy and productive to create a true partnership. I highly highly recommend Jeremy and his systems, you will be impressed! Now I am engaged to be married with the love of my life, thanks to him.”
– Nima Shemirani, MD, EOS Rejuvenation
“Jeremy Pollack is an expert in conflict resolution with years of experience to back it up. He is highly skilled in the art of helping people drill down to their core needs by establishing clear and direct communication and identifying the key issues. I highly recommend working with him.”
– Jeremy Musighi, CEO & Founder, Immutable Capital
“Jeremy was integral in my growth with ending “wars” of personal and professional conflicts. I adopted several stories of conflict that needed to be updated. With the help of Mr. Pollack, I have experienced a peaceful reboot. I feel a sense of freedom as I move on with my life.”
– Yusef Alexander, Principal, REAP Capital
“Jeremy is excellent at identifying the conflict within yourself or with someone else, he communicates clear and direct action steps to help identify key obstacles to help guide you towards resolution. At the same time he holds you accountable, not allowing you to hide from your situation, enabling you to move forward. He has helped me tremendously; highly recommend his services.”
– Chris Nelson, Photographer