Significant Workplace Conflict Statistics

Workplace Conflict Statistics

  • Employees in United States companies spend approximately 2.8 hours each week involved in conflict. This amounts to around $359 billion in hours paid that are filled with – and focused on – conflict instead of on positive productivity. The figure is the equivalent of 385 million days on the job going toward the goal of arguing, as opposed to being put toward collaboration. A full day of productivity each month. This is 2-1/2 weeks of productivity each year. (CPP Inc.)
  • 60% of employees never received basic conflict management classes or lessons. Of those who did, 95% state that the training helped them navigate workplace conflict positively and seek mutually beneficial outcomes. (CPP Inc.)
  • Companies with a healthy corporate culture report, on average, a turnover rate of just 13.9 percent compared to 48.4 percent at companies with a poor culture. (Columbia University)
  • In 2016, there were 97,443 workplace discrimination charges in the US, for which the EEOC collected $482 million in damages for victims in private, state, and federal places of employment. (EEOC)
  • Companies in the United States face nearly a 12% chance of being hit with an employment lawsuit. (Hiscox)
  • The average cost to a company for defense and settlement was $125,000. On average, those matters took 275 days to resolve. (Hiscox)
  • Most employment matters don’t end up in court, but for those that do, the damages can be substantial. The median judgment is approximately $200,000, which is in addition to the cost of defense. About 25% of cases result in a judgment of $500,000 or more. (Hiscox)

Further stats (CPP, Inc.):

  • 85% of employees experience some kind of conflict
    • 29% of employees nearly constantly experience conflict
    • 34% of workplace conflict happens among employees on the front line
    • 12% of employees say they often see conflict within the senior team
    • 49% of workplace conflict happens as a result of personality clashes and egos
    • 34% of workplace conflict is a result of workplace stress
    • 33% of workplace conflict is a result of heavy workloads
    • 27% of employees have seen personal attacks arise from conflicts
    • 25% of employees have witnessed absence or sickness due to conflict
    • 9% of employees have seen projects fail because of workplace conflict

Workplace Engagement Statistics

  • 51% of the U.S. workforce is not engaged (Gallup)
  • 51% of workers are looking to leave their current jobs (Gallup)
  • 67% of employees are extremely or very satisfied with their jobs (Aflac)
  • $11 billion is lost annually due to employee turnover (Bloomberg BNA) (Commonly cited statistic, source link unfound)
  • Cost of replacing entry-level employees: 30-50% of their annual salary (ERE Media)
  • Cost of replacing mid-level employees: 150% of their annual salary (ERE Media)
  • Cost of replacing high-level or highly specialized employees: 400% of their annual salary (ERE Media)
  • Companies that increase their number of talented managers and double the rate of engaged employees achieve, on average, 147% higher earnings per share than their competition (Gallup)
  • Each year the average company loses 20-50% of its employee base (Bain & Company) (Commonly cited statistic, source link unfound)
  • Customer retention rates are 18% higher on average when employees are highly engaged (Cvent)
  • The attrition rate of disengaged employees is 12x higher than highly engaged employees over the period of a year (Glint)
  • 88% of businesses plan to improve employee engagement in 2017 (Virgin Pulse)
  • 40% of companies are reporting loss of personnel as a top concern (SHRM)
  • 68% of the human resource professionals say last year they experienced recruiting difficulty and skill shortages for certain types of jobs (SHRM)
  • 83% of employers believe attracting and retaining talent is a growing challenge (Allegis Group)
  • 49% of HR leaders named retention and leadership development programs as the top priority among talent management goals (Saba Software)
  • Employee engagement programs can increase profits by $2400 per employee per year (Workplace Research Foundation)
  • An engaged worker aged 40-49 costs $127.76 per month in lost productivity due to unhealthy days, while an actively disengaged worker in the same age range costs $236.20—an 85% increase (Gallup)
  • Workers in the top 1% in terms of productivity add about $5,000 to profit per year, while a toxic worker costs about $12,000 per year (Harvard)
  • Disengaged employees cost organizations between $450 and $550 billion annually (The Engagement Institute)
  • 87% of companies said it cost $15,000 to $25,000 to replace a departed millennial employee (Millennial Branding/Beyond.com)
  • Disengaged managers cost the U.S. $77 billion to $96 billion annually (Gallup)
  • 44% of people report losing one hour or more per day in productivity due to stress. Another 37% report losing 15-30 minutes per day in productivity due to stress. Look around at the people you are working with. Those numbers indicate stress is affecting more that 80% of the workforce. (American Management Study)