Mediation & ADR: An Easier Way to Reach Win-Win Conflict Resolutions
Whether your organization is experiencing internal conflict between individuals or departments, or a dispute with another organization or company, alternative dispute resolution methods, like workplace mediation services, are often an intelligent first step. Led by an anthropologist, conflict specialists, and long-time business executives and consultants, PPS helps companies manage and resolve conflicts in typically less costly ways with much more satisfactory results for all parties involved.
Benefits of Workplace Mediation and Integrative ADR
Mediators are neutral third-parties who hold the best interests of all parties in mind and help to facilitate Win-Win resolutions whenever possible. Our goal when working within companies is to help manage internal office conflicts and thus generally enhance workplace environments, making companies more enjoyable places to work. Our hope when mediating between companies is to get to a Win-Win agreement, whereby each party feels sufficiently represented, considered, and satisfied during and after negotiations. There are a number of advantages to this form of dispute resolution, when compared to traditional adjudicatory methods.
Successful Workplace Mediation typically results in:
- Far lower costs than litigation or other forms of dispute resolution
- Greater satisfaction and fulfillment of all parties involved
- Parties co-create a Win-Win solution for all sides, rather than a judge or arbitrator deciding for them
- Decreased chance of recurring or future conflicts between the parties
- Improved communication between the parties, especially within office
Prerequisites for successful mediation often include the following from all parties:
- Willingness to come to the table
- Strong interest in resolving the dispute
- Open to really hearing all sides and considering alternative perspectives
- Willingness to collaboratively problem solve
- All stakeholders in the outcome are sufficiently represented
- Willingness to be held accountable for agreed-upon solutions
On-Call Live Mediation Services for Agencies & B2C Companies Serving the Public
Let’s face it, no matter how good a customer service or agency representative is, he or she is usually not equipped to deal with every conflict, especially the most intense disputes where deep needs and strong emotions are triggered. In some instances, only a specialist with in-depth conflict resolution knowledge can handle particular disputes without having to resort to implementing legal or forceful authority. When emotions run high, when disputes get too intense, and when neither customer service agent nor customer can rationally and calmly respond to a disputes that seems to be getting personal, a third-party mediator can be an absolute necessity.
As on-call mediators for agencies and B2C companies serving the general public, we specialize in resolving intense, sudden, and acute conflicts between large companies/agencies and individual consumers. In addition to the expertise of conflict specialists, the facilitation of a non-employee, impartial mediator significantly contributes to the success of the dispute resolution process. One of the major roadblocks in resolving conflicts is when one party feels the mediator is partial to the other side. When we are called, our specialists present themselves as “a conflict resolution specialist who DOES NOT work for the company but rather a third-party mediation agency hired to monitor company and customer relations.” Our on-scene conflict specialists keep company values, policies, and interests in mind while advocating for the customer to find a fast, suitable Win-Win solution for both parties.
Conflict Resolution Training for Organizations
Our training programs for customer service representatives, managers, and executives are designed to improve relationships between large organizations and the public they serve. Conflict resolution training for agencies and B2C companies not only enhance the customer experience but also increase companies’ and agencies’ public perception and perceived value. For more information on workplace conflict resolution training, CLICK HERE.
To discover how workplace mediation services or conflict resolution training could help improve or resolve your organization’s situation, contact us today. Let PPS help you get on with business and put the problems in the past.