How to Deal With an Angry Patient (and Angry Family Members): De-Escalation Guidance for Healthcare Teams
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
Jeremy Pollack
Dr. Jeremy Pollack is a social psychologist and conflict resolution consultant focusing on the psychology, social dynamics, and peacebuilding methodologies of interpersonal and intergroup conflicts. He is the founder of Pollack Peacebuilding Systems, an internationally renowned workplace conflict resolution consulting firm. Learn more about Dr. Pollack here!
Verbal Escalation Continuum: The 5 Stages and How to Respond at Work
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
De-Escalation Script for Call Centers: Phrases to Use and How to Respond
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
The 3 Stages of De-Escalation: How to Recognize, Respond, and Resolve
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
De-Escalation Techniques for Autism: A Guide for Schools and Care Teams
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
Examples of Conflict in Healthcare Settings: 7 Nursing Scenarios and How to Respond
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
The Five-Generation Workplace: Why Different Age Groups Misread Each Other
Published: August 25, 2026by Jeremy Pollack
A younger employee leaves a meeting feeling dismissed after receiving brief, highly direct feedback from a senior colleague. Meanwhile, the...
Why Employees Resist AI Rollouts When They Don’t Feel Consulted
Published: August 20, 2026by Jeremy Pollack
A leadership team announces a new AI rollout intended to improve productivity, reduce administrative burden, and help the organization remain...
When Workplace Psychological Safety Becomes Performative
Published: August 18, 2026by Jeremy Pollack
Organizations today speak about psychological safety at work more than ever before. Leaders encourage feedback during meetings. Employees are told...
What “Quiet Cracking” Is Really Telling Us About Workplace Trust
Published: August 13, 2026by Jeremy Pollack
In many organizations, employees still show up to meetings, complete assignments, respond to messages, and meet performance metrics long after...
