Healthcare Call Center Best Practices: How to Keep Patient Calls Calm, Clear, and Caring
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
Jeremy Pollack
Dr. Jeremy Pollack is a social psychologist and conflict resolution consultant focusing on the psychology, social dynamics, and peacebuilding methodologies of interpersonal and intergroup conflicts. He is the founder of Pollack Peacebuilding Systems, an internationally renowned workplace conflict resolution consulting firm. Learn more about Dr. Pollack here!
Paraverbal Communication: Definition, Elements, and Workplace Examples
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
How to De-Escalate Preschool Meltdowns: A Guide for Early Childhood Teams
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
Empathetic Listening: Meaning, Importance, and Examples at Work
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
5 Signs of an Aggressive Coworker (and How to Respond)
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
Customer Service Challenges: The Hardest Customer Interactions and How Teams Can Handle Them
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
How to Stay Calm When Someone Is Yelling at You at Work
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
Rational Detachment: Meaning, Examples, and Strategies for the Workplace
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
Customer Service Games for Employees: 7 Training Games That Build Real Skills
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
De-Escalation Role Play Scenarios: 8 Workplace Examples and How to Run Them
Published: November 3, 2026 | Last Updated: November 3, 2026by Jeremy Pollack
