A good manager is trained to resolve differences between employees. We offer online and in-person conflict management training that includes practical lessons to put it into practice and the psychology behind conflict. We teach the warning signs that often go ignored before a person gets emotional.
Managers learn to speak assertively but respectfully during instances such as:
Managers also learn how to deal with conflicts between employees and customers. This is especially important with customer-facing employees who must work closely with clients.
De-escalation training is critical to anyone who works in a public-facing role but can also be important for all team members. Violence in the workplace is on the rise, so it is important to have a training program to ensure the safety of your staff, visitors, and customers. Managers must know how to handle customers and employees when they are highly emotional. Managers are also taught how to control their emotions when things get heated.
Communicating effectively is an invaluable skill. Communicating with someone in a work situation can be different than communicating with someone in a personal situation.
We teach leaders and team members to improve their listening skills and see things empathically from a variety of perspectives. We train individuals to think rationally and to deal with people with difficult personalities using effective communication strategies.
Our conflict coaching program incorporates both communication training and conflict management skill-building through individualized coaching sessions. Coaching sessions are offered online, and we can train a single person or an entire group.
For an organization to function effectively, it should adhere to some fundamental principles of employee satisfaction, engagement, and communication. Your team should have clear, transparent expectations, a consistent culture, and an understanding of each person’s contribution.
During organizational assessments, we can determine how your company is currently functioning. We always talk to the leaders and managers in your company to understand what they think is working and what is not. We also run comprehensive surveys and make presentations to all participants, so they feel included in the process. We make recommendations based on what we discover, and our peacekeepers will be there to consult with you as you implement their recommendations.
If your company is used to doing things a certain way, change can be difficult no matter how much it may benefit your company. We have helped many businesses to reorganize the way they do things. We gently guide your team through change in ways designed to avoid conflict rather than cause it.
If your business is going through management or staffing changes, we can show you how to manage the anxiety of your investors, employees, and customers. We want them to be excited about your changes and to see how they can benefit them.
If you offer seminars, business dinners, or participate in conferences, we can provide a keynote speaker for your event. Our founder, social psychologist Dr. Jeremy Pollack can deliver useful and interesting techniques to find the opportunities in conflict rather than let it lead to unhealthy cultures. Dr. Pollack is a trained speaker who provides information that is sure to inspire lively discussions among your guests.