In workplace conflict resolution, just as in any peacebuilding effort, much of the success lies in the parties’ motivation to…
I’m sitting at a Thai Cafe on Mission St. in San Francisco. Piano jazz plays softly from the speaker in…
I very rarely write a personal blog piece because I think perhaps most people find more value in less subjective,…
Customer conflict arises frequently, especially in dynamic, fast-paced environments. Working with an angry customer comes with the territory of doing…
Relationship rules exist in all types of relationships, whether there’s a relationship agreement or not. Regardless of the nature of…
When groups of personalities combine under pressure in the workplace, at home, or in the community, conflict can all-too-easily arise.…
Small and medium-sized companies in the United States face nearly a 12% chance of being hit with an employment lawsuit.…
Workplace conflict is costly, in terms of morale and actual dollars. According to a study that CPP Inc. (publishers of…
Recently, a business client of PPS was experiencing massive communication problems within the executive team, which led to dramatic inefficiency…