There are many ways to resolve conflict at work, but there is also a common thread between most effective approaches that indicate there may be a best way to resolve conflict at work. Many organizations don’t incorporate conflict awareness into their company culture and by keeping conflict a foreign concept that isn’t talked about, conflict...
Summary of: Ramos Salazar, L., & Khandewal, P. (2021). Compassion and empathy as transformative intervention approaches: The management of cyberbullying issues among working professionals. In L. R. S. (Ed.), Handbook of Research on Cyberbullying and Online Harassment in the Workplace (pp. 493-512). IGI Global. DOI: 10.4018/978-1-7998-4912-4.ch023 Background & Theory This book chapter explores how workplace...
Summary of: Phulpoto, K., Hussain, N., Buriro, G. S., & Maitlo, Y. (2021). Impact of workplace conflict on job satisfaction and employee performance. International Journal of Advanced Research in Engineering and Technology, 12, 609-616. Background & Theory: Workplace conflict is a given in every organization across all industries. This being said, it is important to...
Workplace conflict training may not be the first thing that comes to mind when you’re settling into a new management position, but proactively providing your team with tools and resources to communicate effectively and de-escalate tensions can have many impacts to both your organization and the individuals who work there. Benefits of Workplace Conflict Training...
Summary of: Ko, S-H., Kim, J., & Choi, Y. (2021). Compassion and workplace incivility: Implications for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1):95, 1-12. https://doi.org/10.3390/joitmc7010095 Background & Theory This article explores how compassion might impact workplace incivility; in other words, how does treating each other kindly and respectfully and caring for...
Summary of: Kellen, D. (2021). What impact can conflict resolution skills have on conflict experienced within culturally heterogenous virtual teams. Electronic Theses, Projects, and Dissertations, 1236. Background & Theory: As the number of virtual teams has increased over the past few years, organizational leaders have seen mixed results as to their effectiveness. Several studies have...
On Thursday, May 27, 2021, Pollack Peacebuilding Systems hosted a peacebuilding panel discussion on a relevant topic for many organizations today: “Preventing Workplace Conflict post-COVID: The Remote to in-Person Transition.” As vaccine distribution ramps up across the world, organizational leaders find themselves in a position of deciding how the future of work at their organization...
Many people will say that emotions don’t belong in the workplace. But regardless of whether or not they belong there, as human beings we can only do so much to compartmentalize our whole selves while on the clock. Emotional conflict in the workplace can be detrimental to employee morale and productivity, and if not handled...
Summary of: Fernández-Salinero, S., & Topa, G. (2020). Intergroup discrimination as a predictor of conflict within the same organization. The role of organizational identity. European Journal of Investigation in Health, Psychology, and Education, 10, 1-9. https://doi.org/10.3390/ejihpe10010001 Background & Theory This article explores how our perception of discrimination and conflict, intergroup identity, and organizational identity are...
Billions of company dollars and millions of company hours are sacrificed every year to workplace conflict. Maintaining a positive and collaborative work culture where each employee contributes in some form can be a helpful way to ward off spending time and money on resolutions. Employment relations and conflict resolution go hand-in-hand, so the way your...
