The HEARD Method for Customer Service: What It Is & How to Apply It
Published: June 6, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > The HEARD Method for Customer Service: What It Is & How to Apply It In the...
Jeremy Pollack
Dr. Jeremy Pollack is a social psychologist and conflict resolution consultant focusing on the psychology, social dynamics, and peacebuilding methodologies of interpersonal and intergroup conflicts. He is the founder of Pollack Peacebuilding Systems, an internationally renowned workplace conflict resolution consulting firm. Learn more about Dr. Pollack here!
Navigating Conflict Resolution in Close Relationships: Strategies for Effective Communication
Published: May 31, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > Navigating Conflict Resolution in Close Relationships: Strategies for Effective Communication Conflict is an inescapable part of...
7 De-Escalation Skills Essential for Defusing Conflict
Published: May 15, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > 7 De-Escalation Skills Essential for Defusing Conflict In any business setting, the potential for conflicts with...
3 Customer Service Conflict Examples (With Resolutions)
Published: May 14, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > 3 Customer Service Conflict Examples (With Resolutions) Navigating customer service conflicts is an inevitable part of...
Employee Engagement Statistics to Know in 2026
Published: May 13, 2024 | Last Updated: May 11, 2026by Jeremy Pollack
Home > Blog > Employee Engagement Statistics to Know in 2024 Imagine your workplace where every employee is not just...
Leveraging Workforce Intelligence to Foster Team Harmony
Published: April 23, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > Leveraging Workforce Intelligence to Foster Team Harmony In the intensely competitive modern market, it has become...
How To Deal With Workplace Gossip: A Conflict Resolution Guide
Published: April 2, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > How To Deal With Workplace Gossip: A Conflict Resolution Guide Let’s be honest: Every workplace has...
Two Change Management Models & Strategies: A Comprehensive Guide
Published: April 2, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > Two Change Management Models & Strategies: A Comprehensive Guide Contemporary organizations must rapidly evolve to succeed....
How To Deal With Difficult People at Work: Collaborating Among Conflict
Published: April 2, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > How To Deal With Difficult People at Work: Collaborating Among Conflict We’ve all experienced it—the clash...
Customer Service Etiquette: 7 Essential Tips
Published: April 2, 2024 | Last Updated: April 19, 2026by Jeremy Pollack
Home > Blog > Customer Service Etiquette: 7 Essential Tips In the fast-paced business realm, where every interaction can tip...
