While Pollack Peacebuilding Systems provides a variety of reactive and proactive peacebuilding services, from training and coaching to organizational assessments, one of our primary services is our Workplace Peacemaking Program, designed to address current conflict between individuals and teams. Our Workplace Peacemaking Program typically includes what we call the CPR Protocol: Conflict Resolution, Problem-Solving, and Relationship Rebuilding. That is, facilitating a dialogue between parties that aims at resolving conflicts and transform relationships. So, how do conflict resolution and relationship mediation work?

While each situation is unique, below are the typical steps to our Peacemaking process for conflict resolution in a relationship, whether in families, companies, or communities. To get help with a conflict quickly, in any city, CONTACT US now.
You can also read our Step-by-Step Guide for Mediating Conflict.

The Peacemaking Program

CPR: Conflict Resolution, Problem-Solving, & Relationship Rebuilding

#1: One-on-One Interviews

Every peacebuilding effort begins with individual meetings between the peacebuilder and each participant involved.

#2: Facilitated Dialogue

Based on the individual interviews, the peacebuilder determines who to involve in dyadic dialogue sessions, facilitated by the peacebuilder.

#3: Follow-Up Coaching

One week after the dialogue sessions, the peacebuilder follows up with each participant to make sure the solutions are working.

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The One-on-One Interviews

Once each party involved in the conflict has agreed to participate in a relationship mediation or facilitated dialogue (these terms are interchangeable), the first step is for each participant to meet individually with the facilitating peacebuilder. This is important to establish trust between the facilitator and each participant, and for the facilitator to understand the unique perspectives of each individual involved. Thereafter, the peacebuilder can determine who should participate in facilitated dialogue sessions and which issues are most important to address.

Facilitated Dialogue (i.e. Relationship Mediation)

As an expert in conflict psychology and peacebuilding methods, the facilitating peacebuilder will bring the conflicted parties together, typically only in pairs but occasionally in groups, in order to start reparation efforts. Each peacebuilder facilitates dialogue in a unique way, though all sessions are carefully formatted based on years of conflict resolution experience. The true relational transformations occur during dialogue sessions.

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One-on-One Follow-Up Coaching Sessions

By the end of each facilitated dialogue session, the peacebuilder will aim to create a viable, actionable plan to move forward in the relationship. This plan must be agreed upon by both parties and involve measurable goals and practices to reestablish a peaceful, productive relationship. Approximately one week after the dialogue sessions, the facilitator follows up with each participant to hear how the solutions are working and to help tweak any element as necessary.

Ready to Begin the Process?

If you're in need of a transformative process toward resolving conflict and rebuilding relationships at home or at work, or if you have any questions at all, please do not hesitate to get in touch with Pollack Peacebuilding Systems.