Workplace Conflict Resolution Services: Peacemaking

Pollack Peacebuilding Systems provides a variety of reactive and proactive workplace conflict resolution services, from training and coaching to organizational assessments. One of our primary services is our Workplace Peacemaking Program, designed to address current conflict between individuals and teams. Peacemaking typically involves individual coaching and dialogue facilitation between parties that aim to resolve conflicts and transform relationships. So, how do our conflict resolution services work?

While each situation is unique, below are the typical steps to our Workplace Peacemaking program. To get help with a conflict quickly, in any city, CONTACT US now. You can also read our Step-by-Step Guide for Mediating Conflict.

The Workplace Peacemaking Program

#1: One-on-One Interviews
Every peacemaking effort begins with individual meetings between the peacebuilder and each participant involved.
#2: Facilitated Dialogue
Based on the individual interviews, the peacebuilder determines who to involve in dyadic dialogue sessions, facilitated by the peacebuilder.
#3: Follow-Up Coaching
One week after the dialogue sessions, the peacebuilder follows up with each participant to make sure the solutions are working.
Three employees at table in workplace conflict resolution

#1: One-on-One Interviews / Skill-Building

Once each party involved in the dynamic has agreed to participate in workplace conflict resolution services, the first step is for each participant to meet individually with the facilitating peacebuilder. This is important to establish trust between the peacebuilder and each participant, and for the peacebuilder to understand the unique perspectives of each individual involved. During this phase, the peacebuilder will also help each participant clearly understand the potential underlying issues of the conflict and practice skills to communicate more effectively during the facilitated dialogue.

#2: Facilitated Dialogue (i.e. Relationship Mediation)

As an expert in conflict psychology and peacebuilding methods, the facilitating peacebuilder will bring the conflicted parties together, typically only in pairs but occasionally in groups, in order to start reparation efforts. Each peacebuilder facilitates dialogue in a unique way, though all sessions are carefully formatted based on years of experience providing workplace conflict resolution services. The true relational transformations occur during dialogue sessions.

#3: One-on-One Follow-Up Coaching Sessions

By the end of each facilitated dialogue session, the peacebuilder will aim to create a viable, actionable plan to move forward in the relationship. This plan must be agreed upon by both parties and involve measurable goals and practices to reestablish a peaceful, productive relationship. Within one week following the dialogue sessions, the facilitator follows up with each participant to hear how the solutions are working and to help adjust and optimize any elements as needed.

Ready to Begin the Process?

If you’re in need of a transformative process toward resolving conflict and rebuilding relationships at home or at work, or if you have any questions at all, please do not hesitate to get in touch with Pollack Peacebuilding Systems.

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