While Pollack Peacebuilding Systems provides a variety of reactive and proactive peacebuilding services, from training and coaching to organizational assessments, one of our primary services is our Workplace Peacemaking Program, designed to address current conflict between individuals and teams. Our Workplace Peacemaking Program typically includes what we call the CPR Protocol: Conflict Resolution, Problem-Solving, and Relationship Rebuilding. That is, facilitating a dialogue between parties that aims at resolving conflicts and transform relationships. So, how do conflict resolution and relationship mediation work?
While each situation is unique, below are the typical steps to our Peacemaking process for conflict resolution in a relationship, whether in families, companies, or communities. To get help with a conflict quickly, in any city, CONTACT US now.
You can also read our Step-by-Step Guide for Mediating Conflict.
The Peacemaking Program
CPR: Conflict Resolution, Problem-Solving, & Relationship Rebuilding
One-on-One Interviews / Skill-Building
Once each party involved in the conflict has agreed to participate in a relationship mediation or facilitated dialogue (these terms are interchangeable), the first step is for each participant to meet individually with the facilitating peacebuilder. This is important to establish trust between the facilitator and each participant, and for the facilitator to understand the unique perspectives of each individual involved. During this phase, the peacebuilder will also help each participant clearly understand the potential underlying issues of the conflict and practice skills to communicate more effectively during the dialogue.
Facilitated Dialogue (i.e. Relationship Mediation)
As an expert in conflict psychology and peacebuilding methods, the facilitating peacebuilder will bring the conflicted parties together, typically only in pairs but occasionally in groups, in order to start reparation efforts. Each peacebuilder facilitates dialogue in a unique way, though all sessions are carefully formatted based on years of conflict resolution experience. The true relational transformations occur during dialogue sessions.
One-on-One Follow-Up Coaching Sessions
By the end of each facilitated dialogue session, the peacebuilder will aim to create a viable, actionable plan to move forward in the relationship. This plan must be agreed upon by both parties and involve measurable goals and practices to reestablish a peaceful, productive relationship. Within one week following the dialogue sessions, the facilitator follows up with each participant to hear how the solutions are working and to help adjust and optimize any elements as needed.
Ready to Begin the Process?
If you're in need of a transformative process toward resolving conflict and rebuilding relationships at home or at work, or if you have any questions at all, please do not hesitate to get in touch with Pollack Peacebuilding Systems.