While Pollack Peacebuilding Systems provides a variety of reactive and proactive peacebuilding services, from training and coaching to organizational assessments, one of our primary services is conflict resolution and relationship mediation. That is, facilitating a dialogue between parties that aims at resolving conflicts and rebuilding relationships. So, one of the most frequent questions we are asked is: How do conflict resolution and relationship mediation work?

While each situation is unique, here are the typical, general steps to our process when it comes to conflict resolution in a relationship, whether in families, companies, or communities. You can also read our Step-by-Step Guide for Mediating Conflict.

#1: One-on-One Interviews

Every peacebuilding effort begins with individual meetings between the peacebuilder and each participant involved.

#2: Facilitated Dialogue

Based on the individual interviews, the peacebuilder determines who to involve in dyadic dialogue sessions, facilitated by the peacebuilder.

#3: Plan of Action

Based on the dialgoue sessions, the peacebuilder helps each party co-create an actional, agreeable plan to move forward in the relationship.

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The One-on-One Interviews

Once each party involved in the conflict has agreed to participate in a relationship mediation or facilitated dialogue (these terms are interchangeable), the first step is for each participant to meet individually with the facilitating peacebuilder. This is important to establish trust between the facilitator and each participant, and for the facilitator to understand the unique perspectives of each individual involved. Thereafter, the peacebuilder can determine who should participate in facilitated dialogue sessions and which issues are most important to address.

Facilitated Dialogue (i.e. Relationship Mediation)

As an expert in conflict psychology and peacebuilding methods, the facilitating peacebuilder will bring the conflicted parties together, typically only in pairs but occasionally in groups, in order to start reparation efforts. Each peacebuilder facilitates dialogue in a unique way, though all sessions are carefully formatted based on years of conflict resolution experience. The true relational transformations occur during dialogue sessions.

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Setting the Plan of Action

By the end of each facilitated dialogue session, the peacebuilder will aim to create a viable, actionable plan to move forward in the relationship. This plan must be agreed upon by both parties and involve measurable goals and practices to reestablish a peaceful, productive relationship. The goal of each conflict resolution or relationship mediation will be for all parties to walk away with an optimistic outlook on the relationship and a practical plan to move forward.

Ready to Being the Process?

If you're in need or a transformative process toward resolving a conflict and rebuilding relationships at home or at work, or if you have any questions at all, please do not hesitate to get in touch with Pollack Peacebuilding Systems.