Study Shows the Importance of Workplace De-Escalation Training
Summary of: Skiba, R., “Conflict De-Escalation: Workplace Training” (2020). Scientific Research, 8(7), 153-162. Background & Theory: Although workplace conflict is sometimes inevitable, some occupations have to deal with aggressive behavior and violence. Especially in these occupations, it is important that employees receive de-escalation training as a means of de-escalating the emotion and conflict of aggressive...