6 Common Scheduling Conflicts in the Workplace

No business is immune to scheduling conflicts in the workplace. Handling such conflicts effectively avoids issues such as frustrated employees, missed deadlines, productivity issues, and high turnover rates. To prevent scheduling issues, review common scheduling conflicts and what to do about them.

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Double Booking

Double booking refers to booking two employees for the same shift or booking the same employee at two locations at the same time. This typically occurs when more than one manager has access to the schedule or a manager is currently taking over for another supervisor who is out of town. Since this results in frustration and annoyance on all sides, consider using a bulk scheduler app. The app shows you who is available for what times, thus eliminating double booking issues. You can also appoint one manager to work on the schedule exclusively.

Booking Employees Who Are Currently Unavailable

Employees who are sick, on vacation, taking a leave of absence because of a death in the family, or away for any other reason are never happy to find they have been scheduled. Depending on their location, they might not even realize they were booked, which results in missed shifts and the problems that follow. Rather than having no one at your store, restaurant, or other establishment, always double-check who is away before making the schedule. A bulk scheduler app once again comes in handy, because it immediately tells you who is available.

Overlapping Events

When various events are scheduled too close together, several different issues can arise. For example, say two or more employees are scheduled for the events and cannot make it to the second event on time, or two services are scheduled over each other and customers have to wait. A detailed event calendar can be the key to avoiding such scheduling conflicts in the workplace. It also helps to have a solid idea of your team’s event availability so you don’t accidentally schedule them when you shouldn’t.

Approved Time Off Conflicts

No employee wants to see their name on the schedule after the time off they requested was approved. It can easily result in workplace tension because team members are seriously irritated. Rather than dealing with disgruntled employees unnecessarily, find a scheduling app that allows you to input everyone’s availability. Once you have that availability, you can add it to a bulk scheduler app and subsequently eliminate approved time off-related conflicts. Employees don’t have to worry that their approved days will be ignored and they will have to spend time putting in new requests and hoping for the best.

Insufficient Breaks Between Shifts

Employees need decent breaks to refresh their minds and relax their muscles. If the breaks are too short, they can become fatigued, unfocused, and agitated. This is especially true of breaks between double shifts. Ideally, an employee should get 45 minutes to an hour before their next shift if they are “working a double.” This allows them to eat something, answer personal emails, text messages, and phone calls, and relax before putting their energy into work again. You’ll also avoid overtired, overworked employees and the workplace morale issues they often beget.

Scheduling Under-Qualified Employees

If certain employees have not finished training, they are not fit to work by themselves. This is not a comment on their competence or abilities, rather it simply means they have not learned everything they need to know to do the required work. The best scheduling apps account for employees-in-training to sidestep these issues and the problems they can cause, such as messy work areas and annoyed customers.

For more about resolving conflicts in the workplace, please contact Pollack Peacebuilding Systems today!

Kent McGroarty

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