How to Deal With Difficult Customers: 13 Practical Tips
Published: March 23, 2026by Jeremy Pollack
Customers are an integral part of the retail business, but not all customers offer a positive experience. As managers or...
Blog
How Large Language Models Are Changing Conflict Resolution in Organizations
Published: November 10, 2025 | Last Updated: November 10, 2025by Jeremy Pollack
Large language models (LLMs) are a subset of artificial intelligence (AI) systems that use large amounts of data inputs and...
AI-Driven Mediation: Best Practices, Challenges & Future Directions
Published: November 7, 2025 | Last Updated: November 7, 2025by Jeremy Pollack
You already know artificial intelligence can boost productivity. But when does it step into conflict? That’s where things get interesting....
The Unseen Impact: Addressing Microaggressions for a More Inclusive Workplace
Published: October 3, 2025by Jeremy Pollack
Research shows that many workplaces have since adopted different measures to ensure that they pass the equity and inclusion test....
Mental Health and Conflict: Strategies for Supportive Resolution
Published: October 3, 2025by Jeremy Pollack
Almost always, conflicts are a natural part of every human interaction. It can surface in the workplace, communities, or in...
From Dispute to Dialogue: Mastering Negotiation Techniques for Lasting Peace
Published: October 3, 2025 | Last Updated: October 3, 2025by Jeremy Pollack
Most people picture negotiation as two parties trading demands until they strike a bargain. That image feels flat. Negotiation, at...
The Power of Restorative Justice: Healing and Reconciliation in Organizations
Published: September 26, 2025by Jeremy Pollack
Workplaces are messy. So are schools and any community where people bump into each other day after day. Conflict is...
Building Resilient Teams: Conflict Management in the Age of Remote and Hybrid Work
Published: September 26, 2025by Jeremy Pollack
The COVID-19 pandemic extensively affected in-office work models and necessitated the need for remote and hybrid work. Conflicts are a...
Beyond the Boardroom: Applying Peacebuilding Principles to Community Conflicts
Published: September 26, 2025 | Last Updated: September 26, 2025by Jeremy Pollack
Over the last decade, the world has witnessed a significant rise in various types of conflict. The result has been...
Navigating Cultural Differences: Conflict Resolution Strategies for Diverse Workplaces
Published: August 13, 2025by Jeremy Pollack
The modern workplace is more culturally complex than ever. A Pew Research survey found that 64% of Americans believe racial...
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