I’m sitting at a Thai Cafe on Mission St. in San Francisco. Piano jazz plays softly from the speaker in...
Customer conflict arises frequently, especially in dynamic, fast-paced environments. Working with an angry customer comes with the territory of doing...
Relationship rules exist in all types of relationships, whether there’s a relationship agreement or not. Regardless of the nature of...
When groups of personalities combine under pressure in the workplace, at home, or in the community, conflict can all too...
Conflicts are a part of everyday life; which is why human beings, and animate life in general for that matter,...
In business disputes and interpersonal conflicts, having a judge decide matters in a court of law ought to be a...
Small and medium-sized companies in the United States face nearly a 12% chance of being hit with an employment lawsuit....
How Do You Run a Productive Meeting? Recently, a business client of PPS was experiencing massive communication problems within the...
A client (we’ll call him Jason) recently came to me for counseling prior to a negotiation between him and his...
