Let’s be honest: Every workplace has its share of gossip. Workplace gossip is surprisingly common, whether it’s whispered rumors in the breakroom or subtle jabs during meetings. Some people might brush it off as just water cooler talk, but harmful gossip can damage teamwork, ruin trust, and make the work environment feel negative. The good...
Contemporary organizations must rapidly evolve to succeed. The micro and macro environments in which organizations operate today are extremely volatile, and factors such as communication, technology, regulations, and society are changing unprecedentedly. In this era, where change occurs more swiftly than ever, the organizations that stand out are those adept at managing change. Adherence to...
We’ve all experienced it—the clash with difficult coworkers or demanding bosses. Maybe they’re always negative, quick to blame, or simply impossible to please. These encounters drain energy, damage productivity, and make the work environment feel tense. While it’s tempting to avoid these individuals, the reality is that we can’t always control the person’s behavior. What...
In the fast-paced business realm, where every interaction can tip the scales toward success or setback, customer service etiquette is the cornerstone of building and maintaining positive customer relationships. The art of delivering great customer service is not just about resolving queries or making sales—it’s about crafting an experience that leaves a lasting impression, fostering...
In today’s competitive business landscape, a staggering 85% of employees at all levels experience conflict to some degree, which translates to an astonishing 2.8 hours per week of unproductive time per employee. This not only underscores the ubiquity of workplace conflict but also highlights its significant impact on organizational productivity and, ultimately, the bottom line....
You might have heard the term “company culture.” Perhaps you’ve been part of an organization and were introduced to certain norms, beliefs, and values that define how the company operates. In essence, this introduction was to what is popularly known as company culture. You may wonder why there’s a buzz about company culture and why...
In a business world where disruption is the norm, one factor can make or break an organization: company culture. A strong, positive workplace culture isn’t just a feel-good perk but a strategic business advantage. Studies show that companies with engaged employees perform 21% better financially. Conversely, a toxic company culture costs workplaces a staggering $223...
There’s no way to sugarcoat it; HR managers have their plates full. From onboarding new employees to mediating conflicts among existing ones, the workload of an HR manager can be very varied – and very intense. In this guide, we’re going to look at some of the major challenges facing HR managers today, the importance...
Conflict resolution is an essential mechanism for navigating the turbulent waters of disagreements and fostering a harmonious work environment. It involves a set of skills aimed at resolving conflict amicably between two or more parties. The heart of conflict resolution beats in the ability to effectively turn potentially damaging workplace conflict into a conduit for...
In the dynamic landscape of organizational success, the role of effective leadership is paramount. Leaders are the navigators steering the ship of a company’s vision, culture, and performance. However, even the most seasoned leaders are not immune to leadership weaknesses that can hinder progress and dampen team morale. Pollack Peacebuilding recognizes that addressing common leadership...
