Jeremy Pollack

Dr. Jeremy Pollack is a social psychologist and conflict resolution consultant focusing on the psychology, social dynamics, and peacebuilding methodologies of interpersonal and intergroup conflicts. He is the founder of Pollack Peacebuilding Systems, an internationally renowned workplace conflict resolution consulting firm. Learn more about Dr. Pollack here!

Customer Service Etiquette: 7 Essential Tips

Published: April 2, 2024 | Last Updated: October 9, 2024by Jeremy Pollack

In the fast-paced business realm, where every interaction can tip the scales toward success or setback, customer service etiquette is the cornerstone of building and maintaining positive customer relationships. The art of delivering great customer service is not just about resolving queries or making sales—it’s about crafting an experience that leaves a lasting impression, fostering...

Professionalism in The Workplace: Tips & Strategies

Published: February 23, 2024 | Last Updated: June 25, 2024by Jeremy Pollack

In today’s competitive business landscape, a staggering 85% of employees at all levels experience conflict to some degree, which translates to an astonishing 2.8 hours per week of unproductive time per employee. This not only underscores the ubiquity of workplace conflict but also highlights its significant impact on organizational productivity and, ultimately, the bottom line....

How to Improve Company Culture: 10 Tried-and-Tested Ideas

Published: February 23, 2024 | Last Updated: March 14, 2024by Jeremy Pollack

You might have heard the term “company culture.” Perhaps you’ve been part of an organization and were introduced to certain norms, beliefs, and values that define how the company operates. In essence, this introduction was to what is popularly known as company culture. You may wonder why there’s a buzz about company culture and why...

Why is Company Culture Important?

Published: February 23, 2024 | Last Updated: May 31, 2024by Jeremy Pollack

In a business world where disruption is the norm, one factor can make or break an organization: company culture. A strong, positive workplace culture isn’t just a feel-good perk but a strategic business advantage. Studies show that companies with engaged employees perform 21% better financially. Conversely, a toxic company culture costs workplaces a staggering $223...

9 Challenges Faced by Human Resources Managers

Published: February 15, 2024 | Last Updated: May 29, 2024by Jeremy Pollack

There’s no way to sugarcoat it; HR managers have their plates full. From onboarding new employees to mediating conflicts among existing ones, the workload of an HR manager can be very varied – and very intense. In this guide, we’re going to look at some of the major challenges facing HR managers today, the importance...

Conflict Resolution: Definition, Strategies, and More [Complete Playbook]

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Conflict resolution is an essential mechanism for navigating the turbulent waters of disagreements and fostering a harmonious work environment. It involves a set of skills aimed at resolving conflict amicably between two or more parties. The heart of conflict resolution beats in the ability to effectively turn potentially damaging workplace conflict into a conduit for...

8 Common Leadership Weaknesses to Address Now

Published: February 8, 2024 | Last Updated: February 8, 2024by Jeremy Pollack

In the dynamic landscape of organizational success, the role of effective leadership is paramount. Leaders are the navigators steering the ship of a company’s vision, culture, and performance. However, even the most seasoned leaders are not immune to leadership weaknesses that can hinder progress and dampen team morale. Pollack Peacebuilding recognizes that addressing common leadership...

Employee Engagement: Definition, Examples & Improvement Ideas

Published: February 8, 2024 | Last Updated: October 14, 2024by Jeremy Pollack

According to Gallup, 65% of the U.S. workforce is not actively engaged, and this results in about $300 billion in lost productivity every year. These employees are indifferent and lack inspiration. At the core of this problem lies workplace conflicts. When employees are in conflict with either their organization or their colleagues, they lose inspiration,...

What is Active Listening? Definition, Skills, and Examples

Published: February 8, 2024 | Last Updated: May 13, 2024by Jeremy Pollack

Conflicts are a natural part of human existence, which can become detrimental to business operations if left unresolved. Active listening is the communication skill that stands between you and a peaceful workplace. Active listening goes beyond simply hearing the words spoken by another person. It also involves seeking to understand the meaning and intent behind...

9 Important Cognitive Biases That Fuel Conflict

Published: September 30, 2023 | Last Updated: August 16, 2024by Jeremy Pollack

In our daily interactions, conflicts often arise due to differences in opinions, values, or beliefs. While these conflicts may seem unavoidable, understanding the underlying cognitive biases can help us navigate through them more effectively. Cognitive biases are inherent shortcuts in our thinking patterns that can lead to distorted judgments and decision-making. 9 Types of Cognitive...

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