This week’s conflict resolution tip is about being clear on your intentions. When you are making decisions that will impact others, it is important to ensure you are clear with your intentions. If people do not understand your intentions and are impacted by your decisions, then your actions run the risk of being negatively skewed...
Summary of: Bradley, C.L., Jeter, E., Lee, S. & Cooper, J.B. (2021). Impact of a teamwork and conflict management workshop on growth mindset and team communication. Manuscript for the American Association of Colleges of Pharmacy, 1-12. Background & Theory: There is a heavy reliance on successful team communication in the healthcare industry, as it allows...
Summary of: Smolyaninova, O.G., Posokhova, S.T., Izotova, M.Kh. (2020). The possibilities of empathy in preventing interpersonal conflicts in the educational environment of a higher education institution. Journal of Siberan Federal University: Humanities and Social Sciences, 13(2), 219-233. DOI: 10.17516/1997-1370-0553. Background & Theory This article explores how empathy plays a role in interpersonal conflicts, specifically as...
Summary of: Winardi, M.A., Prentice, C. & Weaven, S. (2021). Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science, DOI: 10.1080/21639159.2020.1808847 Background & Theory: There have been a number of studies conducted on the topic of conflict management and emotional intelligence in the workplace. However, there is a...
Resolving a conflict at work usually starts with one important skillset that we may be under-resourced in. Personalities may clash, priorities may misalign, and work styles may create just enough friction for a full-blown conflict to emerge between colleagues. Whether you’re one of the colleagues involved or the manager of these colleagues, there is an...
Conflict in the workplace is inevitable, but that doesn’t mean it should be avoided or prevented where possible. Identifying the vulnerabilities that can increase the odds of conflict impacting your team can be immensely helpful in staying ahead of the circumstances that spark conflict. For those reasons, managers should familiarize themselves with some of the...
Navigating through cognitive conflict can transform challenges into catalysts for growth. When group members encounter differences in opinions on strategic decision-making, it doesn’t merely pose a challenge-it presents an opportunity to foster solutions and enhance organizational performance. Unlike affective conflict, which revolves around personal feelings and relationships, cognitive conflict occurs when there are diverging ideas...
Conflict can emerge whether your team works face-to-face or from remote offices. Conflict can also be solved in these instances, which is why it can be so important to strengthen the team’s communication skills, regardless of the distance. Communication skills training online can support your employees from all over the world so that they can...
We all know basic communication skills but there are more direct and specific things you can do to improve how you communicate with those around you, especially those you work with. Being at work can increase your stress which may decrease your clarity around effective communication. These strategies can help you get started in a...
With many businesses adapting to remote work, it may seem like the old conflict issues of the past are no longer a problem. But whether employees are working face-to-face or via non-stop Zoom calls and emails, conflict can still emerge. The main ingredients for conflict are different human perspectives and a misalignment of goals, which...
